475 Howe St, Vancouver, British Columbia V6C 2B3 Canada
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About
#4 of 87 hotels in Vancouver
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Travelers' Choice
The EXchange Hotel, as listed in the prestigious MICHELIN Guide, is located at the corner of Howe Street & Pender Street in the heart of Vancouver’s Central Business District. This ultra-modern, 201 room, Triple-AAA awarded 4-Diamond boutique hotel, occupies the first 11-floors of the World Class EXchange Tower. Designed to LEED Platinum environmental status with geo-thermal heating & cooling; the property features a full range of room types and hotel amenities for your convenience, including Hydra Estiatorio Mediterranean Restaurant; Concierge; In-Room Dining and secure, Self-Parking. We are also delighted to offer a completely contactless arrival and departure experience - including the ability to have your room key sent directly to your smart phone. Kindly note - guest's must be 21-years or older to Check-In to the EXchange. Thank you - we look forward to welcoming you soon!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Banquet room
Valet parking
Paid private parking nearby
Wifi
Fitness classes
Personal trainer
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, French, Chinese, Filipino and 1 more
Location
100Great for walkers
Grade: 100 out of 100
309Restaurantswithin 0.5 km
66Attractionswithin 0.5 km
Contact
475 Howe St, Vancouver, British Columbia V6C 2B3 Canada
Getting there
GranvilleVancouver Sky Train4 min
WaterfrontVancouver Sky Train4 min
1679Reviews13Q+A100Room tips
Reviews
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The hotel was excellent. Wonderful service, location, and room. The restaurant, Hydra, attached to the hotel on the second floor was amazing as well. the overall experience was a 10 out of 10 for me!!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
It was my first time at this hotel and I was blown away by the exceptional service everywhere- front desk, housekeeping, restaurant, concierge.... It made such a difference in our stay! Add beautiful space, incredible location and wonderful food on top of that. Highly recommend!
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 15 Nov 2022
Dear DianaVC428, Thank you for staying with us and for taking a moment to share your wonderful review of your experience here at the EXchange Hotel Vancouver. We are delighted to know we exceeded your expectations and are grateful for your thoughtful comments regarding the exceptional service you received in all areas of the property during your visit. We truly look forward to the opportunity to warmly welcome you back in the near future. On behalf of the entire Team at EXchange Hotel, Glenn Eleiter, Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was my first time in this amazing and great city Vancouver. I was for training and bussines here but few days I cut enjoy the city as well. And I had a great time in my hotel Exchange the stuff is very nice and helping I with every case u come up to them anytime. The room was clean and useful the bed very soft and I fall in sleep very fast. All what I need I had there from a small kitchen for tee and coffee and als a small place to store things. Over all I can say I never forget this great time in the city and hotel. Will be not last time I am Here. Thanks and great to stuff and all, for this wonderful time here.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
great hotel, clean rooms, concierge, bell men service excellent. Room service on the other hand - I ordered tea to my room. They said no problem sent up tea with ALCOHOL (I’m pregnant). Did not know I needed to specify I didn’t want alcohol in a chamomile tea. Called back down and asked for a new tea without alcohol. They apologized and sent up a new tea. I signed off on the bill which included an 18% tip - which I did not think they deserved, however wanting to drink my tea and move on, I signed off. Upon checking out the next morning I had a room charge for more than I had signed off on. I asked for a print out of the receipt, and to my surprise they had changed the tip to FIFTY percent. Not only is this fraudulent and unethical, but after they screwed up the first order the audacity of tipping themselves 50% is beyond me. I get the price of a tea is insignificant, however, the principle of changing a tip after a guest has signed off is wrong. Everything else was great, but this left me with a bad taste in my mouth. Had I not asked for an itemized receipt, they would have gotten away with changing the tip after I signed off. I can’t imagine the number of guests who don’t check, and order more than just a couple of teas. …
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Beautiful suite and stayed for a Staycation/ 40th birthday. I was surprised by a bottle of wine & a card wishing us Happy Birthday. My only complaint is that the shower head was disappointing in such a beautiful shower.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 4 days ago
Hello Mattyman43, Happy belated birthday! Thank you for celebrating your birthday with us and for taking a moment to share your experience. We enjoy spoiling guests who are celebrating a special occasion or one of life's milestones and we are delighted to know you enjoyed your time in one of our beautiful suites. As a Platinum LEED Certified Heritage Hotel, all of our water fixtures - including guest room showers; water closets and even public area urinals - are low-flow, water and energy saving designs. Our shower heads offer an invigorating experience while saving around 35% water and energy compared to a traditional shower head. This unique feature, as well as other energy and environmental initiatives we pride ourselves in, are explained in our General Manager's Welcome Letter - accessible by a QR code at the Front Desk and on the back of your key card envelope. Mattyman43, we look forward to another opportunity to warmly welcome you back to the EXchange Hotel. On behalf of the entire Team at EXchange Hotel, Glenn Eleiter, Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Once a year we get away to a hotel. This year we chose the EXchange hotel and I will definitely return! As an Interior Designer, I could certainly appreciate the well appointed rooms, the decor, and charm that this hotel had to offer. The staff were beyond friendly, almost in a theatrical way. They made us laugh and gave us a big welcome every time we came in. The rooms were so comfortable and the location was perfect. With Breaka restaurant nearby, we had everything we needed. Will certainly return!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 5 days ago
Dear V5932EJchristys, Thank you for returning once again to the Exchange Hotel and for taking the time to share your experience with the travel community. We are grateful for your thoughtful comments and wonderful feedback and look forward to the next opportunity to warmly welcome you back! On behalf of the entire Team at EXchange Hotel, Glenn Eleiter, Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff are very friendly, went above and beyond! Heated bathroom floors are amazing, especially after walking outside in the cold and rain. Room was lovely and well stocked with amenities and furnishings, bed was comfortable. The only issue was street noise - it kept me up much later than I would have liked with a delivery truck right outside, so that was the only downside. Oh, it was also a great location! We walked to restaurants, our meetings, etc.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 5 days ago
Dear Passenger34005069847, Thank you for staying with us here at the EXchange Hotel and for taking the time to share your experience. We are delighted we met your expectations on so many levels and look forward to the next opportunity to warmly welcome you back. Please accept our apologies for the pesky delivery trucks in the alley. For your next visit, please simply mention to the Team at the Front Desk that you would prefer a room on the opposite side of the property and it shall be so! Thank you once again for your feedback and kind understanding. On behalf of the entire Team at EXchange Hotel, Glenn Eleiter, Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A boutique style and personal feel to the hotel. Well appointed rooms and staff very attentive. It is in a quiete and convenient area. 2 blocks away from waterfront, close to public transport, and 5-10 min walk to other attractions.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 5 days ago
Dear SofieHB, Thank you for being our guest and for taking the time to share your experience with the travel community. We are absolutely delighted to have met your expectations and look forward to the next opportunity to warmly welcome you back to the EXchange Hotel. On behalf of the entire Team at EXchange Hotel, Glenn Eleiter, Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff and the hotel itself continue to be excellent, from one stay to the next. From the minute you're greeted at the door by Volkan Saruhan and his colleagues right through to the moment you climb into bed, you feel welcomed and cared for. As someone who frequently travels to Vancouver over a period of many years, the EXchange has emerged as the clear winner in my long audition of many, if not most of Vancouver's downtown hotels. Highly recommended.
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 1 week ago
Dear tribaltongues, Thank you for recently staying with us and for taking a moment to share your experience with the travel community. We are absolutely delighted to know we won you over and are grateful for your generous comments and observations regarding your experience. Thank you also for the special mention of Volkan - one of our uber-professional and hard working members of the Team here at the EXchange. We all look forward to the opportunity to warmly welcome you back to the property. On behalf of the entire Team at EXchange Hotel Glenn Eleiter, Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came in to Vancouver for a family event. stayed at the exchange hotel. Loved the location, rooms and staff. Definitely will stay again. It was raining the whole time we were there, and so appreciated that they had umbrellas available to us. The concierge‘s/bellboys were so helpful for any information we needed.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 1 week ago
Dear Dardar555, Thank you for staying at the EXchange Hotel during your time in Vancouver. We are absolutely thrilled to know your experience was thoroughly enjoyable and we met your expectations in so many areas. We all look forward to the next opportunity to warmly welcome you back to the property. On behalf of the entire Team at EXchange Hotel, Glenn Eleiter, Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$161 - US$296 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaVancouverGranville Street / Central / Downtown
NUMBER OF ROOMS
201
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Claim Your ListingEXCHANGE HOTEL VANCOUVER - UPDATED 2023 Reviews & Price Comparison (Canada) - Tripadvisor
Frequently Asked Questions about EXchange Hotel Vancouver
Which popular attractions are close to EXchange Hotel Vancouver?
Nearby attractions include Marine Building (0.2 km), Bill Reid Gallery (0.3 km), and Steamworks Brewing Company (0.4 km).
What are some of the property amenities at EXchange Hotel Vancouver?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at EXchange Hotel Vancouver?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EXchange Hotel Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at EXchange Hotel Vancouver?
Yes, paid private parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to EXchange Hotel Vancouver?
Conveniently located restaurants include Hydra Estiatorio Mediterranean, Glowbal, and Five Sails Restaurant.
Are there opportunities to exercise at EXchange Hotel Vancouver?
Yes, guests have access to a fitness centre and fitness classes during their stay.
Is EXchange Hotel Vancouver located near the city center?
Yes, it is 0.5 km away from the centre of Vancouver.
Are any cleaning services offered at EXchange Hotel Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at EXchange Hotel Vancouver?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does EXchange Hotel Vancouver offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.