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4.5
#2 of 6 resorts in Banff
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, French
Location
300 Mountain Avenue, Banff, Banff National Park, Alberta T1L 1J2 Canada
Rimrock Resort Hotel
7,041 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Rimrock Resort Hotel garners appreciation for its attentive staff and pristinely kept premises, with guests often acknowledging the hotel's cleanliness. Nestled among mountainous scenery, the hotel's location is a highlight for many, boasting picturesque views and easy access to local attractions.
While the ambiance, including live music and pleasant rooms, adds to the positive experience, some guests feel the decor is outdated. Though the amenities, such as complimentary bus passes and shuttle service, are well-received, opinions on value are divided—some find the cost justified, while others are put off by the high prices and dated room features.
Location
Picturesque
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Professional
Amenities
Well-appointed
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The RimRock Resort is situated outside of the centre of Banff and close to the gondola. The location suited us perfectly as we were outside of the busy town centre but could access it easily by either the hotel complimentary minibus or the Roam transportation. We stayed in two different rooms (due to an issue which was excellently dealt with by the hotel staff) both were generous in size and well equipped. The bar and coffee shops are excellent and we only ate once in the hotel (tapas style dishes) and it was good. The concierge were most helpful with advice on where to go on a random day when we had nothing booked. We took their advice and the maps and information and had a memorable day at the sunshine meadow. All the staff were excellent but Will who drove the minibus is a legend and we were treated very well by him.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â There are two sides to the hotel, some rooms are better than others.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Aug 12, 2024
We are delighted to hear you thought so. Thank you for the perfect score!
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We arrived very late to the Rimrock but were quickly checked in and off to our rooms. We were a family of six in three different rooms, three different price points. Each room was lovely and it was hard to understand why one was more expensive than another but all were satisfied with their lodgings. The bed in our room was extremely comfortable and when the sun finally arose in the morning, we were treated to a magnificent view of the Canadian Rockies.
An issue I had with pricing was quickly resolved to my satisfaction and the staff at the Rimrock were attentive to our needs while there.
Keep in mind that one needs to take a shuttle to get into the village of Banff and while the shuttle is free, it operates every 40 minutes. Still not really an issue for being high in the mountains with 360 degree views. One thing I would like to have seen offered would be snowshoes, either to rent or borrow. There are a couple trails right near the hotel that would have been more easily navigated if we had them. Otherwise, you have to go into Banff and rent them there. Would have been a nice perk. Like the skating rink that was recently installed, not sure if they made skates available but two things that might put the Rimrock on the top of everyone's list.
The food was quite good but we had other dinner destinations so can't completely speak to the variety, quality, presentation, etc. Breakfast in the Primrose was very good but as I usually have oatmeal, we did not partake of the buffet which looked diverse and extensive although we felt a little pricey for the amount that we eat.
We enjoyed out stay at the Rimrock, a lovely, clean, spacious resort nestled high above the village of Banff.
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Date of stay: December 2019
Rooms
Cleanliness
Service
Room Tip:Â More expensive rooms tend to have better views of the mountains
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock_Mgmnt, Front Office Supervisor at Rimrock Resort Hotel
Responded Jan 8, 2020
Thank you for your review on your recent stay with us. We are happy that the issue you had was quickly taken care of and that our colleagues were able to assist. Please be rest assured that we will take your feedback and use it to better serve you, our guests. Thank you for staying with us and we hope to welcome you back again in the future. In hospitality, Rimrock Resort Hotel Leadership Team
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I stayed at the Rimrock this past weekend for a girls trip, we had a suite and the room and hotel were GORGEOUS. The view from everywhere in the hotel seemed spectacular. The room had two queen beds, a sofa bed, two bathrooms with jacuzzi tubs, two fridges, it was perfect for the three of us. the staff were amazing, friendly, courteous and prompt. It seemed like anything we could have needed they had already thought of. Your room key gives you access to the Banff Roam buses acting as a transit pass and works perfectly to get you into town from the hotel.Â
COVID SpecificÂ
The hotel was on top of everything in relations to COVID, they had floor markings, plexi glass, masks, sanitizer was everywhere. They had made some alterations to the in room amenities being taken out for hygenic reasons however you were able to request the removed items and they were promptly delivered. When we visited the pool was open with limited capacity but not the hot tub, when we asked why the difference a very polite bell hop explained the hot waters create more bacteria which makes complete sense. You can tell everyone is trying their best and doing what they can. While they encourage guests to wear masks I would say most were not.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock Management, Other at Rimrock Resort Hotel
Responded Aug 15, 2020
Thank you for taking the time to share your experience after your recent girls' weekend! We are over the moon that we were able to play a small part in your trip of fun and delight! We truly appreciate you providing insight into your stay from both a service aspect as well as from our current COVID situation. We are happy to be able to provide our guests with continuation of most comforts, even if they are in a different way ~ and are proud our service is still best in class. We will add to your comment regarding masks; since this review, our Town of Banff bylaw has been updated to reflect a mandatory mask-wearing in all indoor location/public spaces. This does mean that it is mandatory to wear a mask in all open guest areas including the lobby when visiting us, for now. Thank you and Stay Safe, Rimrock Resort Hotel Management Team
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We stayed here with our kids at the beginning of March (beginning of the Covid-19). I’ll admit we got a deal on this hotel, but it sure wasn’t worth a penny more. Rooms were small and dated. They were clean, but in a hotel that boasts its views ours was of a wall and parkade (see photos). Our room had the usual overpriced water and snacks in it, but the one flavored water was over a month expired, and the one container of Pringle’s has the seal broken on it already (we informed the front desk, but they were never replaced). The Primrose restaurant is priced like a 4 star hotel ($20+ for an omelette) although I will say it was a decent size and tasty. However there was dried food splattered up the wall next to our table (photo) and when they are emphasizing increased hygiene due to Covid, this should have been cleaned on a regular day. The Primrose washroom even boasted dried blood on the wall of the women’s washroom (I’m guessing it wasn’t from a cut on a finger either. Again, photo). The pool was nice, but the loungers were old and falling apart (photo). Not what I expect from a 4 star hotel. My wife has a service dog, and to them that meant we had to be in the pet section, with barking dogs. I understand their thinking, but if they vacuum the room it removes the allergy issue. So she got punished and denied a regular room for her disability. I will say all of the staff were friendly and very helpful. I really can’t say a bad word about them, especially in a time when that industry could be going sideways they were nothing but professional, so bravo to them. In all it was Ok, some poor hygiene, But I’ve stayed at better Best Westerns.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock_Mgmnt, Manager at Rimrock Resort Hotel
Responded Mar 31, 2020
Thank you for your review. We are disappointed that your experience was not one that you will remember in a positive light. Please be assured that we will continue to strive to make improvements and provide WOW experiences. We wish you great health and safety during this difficult time. Thank you Rimrock Resort Hotel Leadership Team
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Our family of 5 had the pleasure of staying at the Rimrock Resort Hotel in Banff. From the moment we walked in, we knew this place was special. Friendly, helpful staff at all levels, very willing to share local knowledge and make recommendations. When we walked into our room, we all gasped - the view was beyond anything else we'd ever seen! The Canadian rockies are simply stunning, and our large room had a balcony that felt like we were inside the mountains. The beds were comfortable, and the room was SO quiet. We loved getting to know some of the staff, it's a true international location with people from all over the world. We loved Barbora at the Primrose, Richard at the Concierge desk and Kris who drove us to the town one night and picked us up, too. Breakfast was included with our stay and large portions of everything filled us up before heading to the ski hills. We will definitely be back, and soon, I hope!
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip:Â Grand View Suite is very large and has one of the few balconies in the hotel. The rooms that end...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock_Mgmnt, Front Office Supervisor at Rimrock Resort Hotel
Responded Mar 6, 2020
Thank you for your kind words! We're very happy to know that you had a wonderful stay and were able to enjoy the amenities in the hotel and that our staff were able to provide you with the 4 Diamond Level of Service we pride ourselves in. We will be sure to celebrate this success with our team. Thank you for staying with us and we're already looking forward to your soon return. In hospitality, The Rimrock Resort Hotel Leadership Team
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We had a lovely 2 night stay at this hotel, we were booked into a premium room. The room was comfortable with fantastic views of the mountains, although the decor is a bit dated and could do with a refurbishment.
The Rimrock is well situated to visit the hot springs, and as it is a bit of a walk to the town they provide a complementary 3 day bus pass. The buses stop directly outside the hotel so are easy to utilise.
There are a number of restaurants on site so if you don't want to go off site eating is easy. We ate in the Larkspur lounge area which was lovely with a real open fire and comfortable seating. The food was tasty & well cooked. We ate breakfast in the Primrose restaurant which again was delicious & plentiful with good choice although prices are obviously more than if you eat in town.
As the hotel pool & spa were closed during our stay for maintenance we were given passes to use at the hot spring across the road.
All in all a lovely stay.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock_Mgmnt, Front Office Supervisor at Rimrock Resort Hotel
Responded Jan 3, 2020
Thank you for your review on your recent stay with us! It's great to hear that you were able to enjoy the views from your guestroom and that you were able to utilize all the amenities in and around the hotel. We thank you for staying with us and we hope to welcome you back again soon! In hospitality, Rimrock Resort Hotel Leadership Team
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My husband and I visit Rimrock Resort Hotel usually twice per year, in the off season. It's nice that Banff is just a short drive from Calgary and Rimrock is about 7 minutes from town, providing lots of opportunities for hiking and exploring.
This 2 night stay was in celebration of our birthdays. Our room was lovely with beautiful views of the valley and north side of the hotel - sitting in our room enjoying wine while enjoying the view is one of the reasons we chose this property.
The food and atmosphere at the Larkspur Lounge is another highlight. The wood fireplace was roaring and did it's job to keep us cozy and warm. We missed the piano player on Friday night as we were told she would be playing but wasn't. The Diva Lounge is open Friday and Saturday nights but we didn't stop in this time.
Breakfast at Primrose Dining Room (buffet) was included in our stay and was delicious - more than enough food and choices for us. Again, we enjoy the "to go" cups provided for your coffee. Service was outstanding. The coffee shop is a great place to pick up snacks/chocolate, sandwiches, coffee or souvenirs.
The hotel provided transit tickets are great to use to go to and from the Banff townsite. It's easy to time your visit by using the schedule provided. If you do miss the bus, it's only a short 7 minute taxi ride up.
Conveniently located a short walk away to the Sulphur Mountain Gondola as well as the Banff Hot Springs.
We will continue to stay at the Rimrock Resort Hotel when we stay in Banff.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock_Mgmnt, Front Office Supervisor at Rimrock Resort Hotel
Responded Jan 29, 2020
Happy Birthday! We are happy to learn that you have enjoyed your stay at The Rimrock Resort! We are looking forward to welcoming you back next year! In Hospitality, The Rimrock Resort Hotel Leadership Team
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Elegant, secluded hotel with a breathtaking view. We stayed in a Premium Mountain View Room. Both the room and private balcony are very large. The king size bed is very comfortable. There is a coffee maker, kettle and a good size mini fridge in the room. The washroom is a little small and can use some upgrading. There are cracks in the marble around the sink as well as in the flooring. Overall, it is a very comfortable room.
Limited parking is available at an additional cost.
The staff is incredibly helpful and friendly.
In regard to their Covid-19 efforts, the resort has hand sanitizer everywhere, limits the elevator to 2 people or 1 household and requires masks in all public spaces. Housekeeping is suspended for the time being, but you can request extra towels and other amenities as required. They are brought to the room and hung in a bag on the exterior door handle.
Room service was quick. We ordered wings and nachos one night. The food was good, and the price was reasonable.
We ate breakfast one morning in the Primrose Restaurant. There is a buffet and an Ă la carte option. The buffet is staffed so that people do not have to serve themselves. The food was good, especially their mushroom omelet.
The resort is a 5-minute drive to the downtown area. You could walk it, but it is a winding, steep road with no sidewalk.
We would stay here again.
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Date of stay: August 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock Management, Other at Rimrock Resort Hotel
Responded Oct 3, 2020
What a great stay! Thank you for choosing us as your first travel during these times. We are proud of our current measures and very happy to learn that they met your needs during your experience. We look forward to welcoming you back again soon! In Hospitality, Rimrock Resort Hotel Management Team
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Finally got to have a quick 3 night/4 day getaway in Banff with our 12 year old son. We love the location of the Rimrock as it is up Sulfur Mountain near the gondola, but still close to the town centre. Although there is a $22.00 per day parking fee, the hotel provides transit passes which allow you to use the local transit buses which stop at the hotel approximately every 20 minutes. The rooms are spacious and clean and suited our needs. The pool and fitness centre is great and we appreciated the final hour is reserved for "adults only". Food is wonderful, a little pricey (which wasn't a surprise), but the portions for kids were really large and could be reduced by half. My biggest recommendation to the resort would be to add charging ports or stations in the rooms for electronics given everyone has a phone or an electronic device that needs charging these days. The only option they had was to leave your device with the concierge desk who could charge it for you. (not something we were comfortable with)
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock Management, Other at Rimrock Resort Hotel
Responded Jul 31, 2021
Thank you for taking the time to share your recent experience and your feedback on how we can continue to update our offerings and in-room amenities to meet your changing needs. We hope that you will be able to visit again soon! In Hospitality, Rimrock Resort Hotel Management Team
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I don't even know where to begin. The hotel looks nondescript from the outside but once you go inside, it's beautiful. The "ground floor" of the hotel where you arrive is actually the 7th floor. We stayed in a Grandview Suite and our view was absolutely beautiful. There was a nightly turn down service where they would leave bottles of water for you (so don't pay for the ones in the room).
The lobby was warm and inviting and while we didn't get to try most of the restaurants there, we did have the breakfast buffet at the Larkspur. The breakfast buffet was quite expensive ($32 CAD pp) but they did have plenty of options. 10/10 would return.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rimrock_Mgmnt, Front Office Supervisor at Rimrock Resort Hotel
Responded Feb 7, 2020
Happy birthday! We're very happy to know that you had a wonderful time celebrating with us here at the Rimrock. We will be sure to pass on your kind words to our colleagues. Thank you for staying here with us and we are already looking forward to your return! In hospitality, Rimrock Resort Hotel Leadership Team
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It probably depends on which mountain / ski resort you are planning to visit. Some roads, like to Lake Moraine, can get totally clogged up by start of Oct. However, I would suggest you should wait until at least the end of November to get the snow base built up. I would strongly recommend checking with the ski hill you plan to visit to get their prediction on when it's safe to ski.
There are more places to choose from in the Banff area.
PRICE RANGE
₱18,414 - ₱37,497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rimrock hotel banff, rimrock resort banff, banff rimrock hotel
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
333
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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