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Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$246
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Traveler (11385)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Maya Beach
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 20 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travelers' Choice

Barcelo Maya Beach is an excellent choice for travelers visiting Puerto Aventuras, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Barcelo Maya offers guests an array of room amenities including a flat screen TV, a minibar, and air conditioning, and getting online is possible, as paid wifi is available.

The all-inclusive resort offers a concierge and room service, to make your visit even more pleasant. The property also features a pool and breakfast. Guests arriving by vehicle have access to free parking.

If you like Italian restaurants, Catalonia Rivera Maya is conveniently located near Paparazzi Pizza, Jessie Gelato, and Ristorante Massimo.

During your visit, be sure to check out a popular ancient ruins like Adoratorio, ruinas Chac-hal-al, which is a short distance from the all-inclusive resort.

Enjoy your stay in Puerto Aventuras!

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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Paid wifi
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
Spanish
Hotel links
Special Offer:Additional 5% off
13085Reviews1287Q+A100Room tips
Traveler rating
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Popular mentions
Giselle H wrote a review 12 Jun
1 contribution
Amazing service! The food was incredible and such a pleasant environment. The waiter gave respectful, attending and kind service. The resort is overall beautiful & great. Would definitely recommend 100/10!
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Date of stay: June 2021Trip type: Traveled with family
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alina wrote a review May 2021
Windsor, Canada25 contributions17 helpful votes
+1
Hotel's Favorite
Spent the weekend at this beautiful property! Stunningly beautiful, impeccably clean, amazing service, the best pools in the entire riviera Maya! The breakfast and lunch buffets were excellent; wide variety of quality food for every taste, with attention to dietary restrictions. Fresh, quality ingredients, lots of variety at buffets. Dinner at la comedie (French) was outstanding. Graçias to our amazing waiter Antonio for superb recommendations, excellent service. Kudos to Roman (Bahia lobby bartender) for the best margaritas! The entire Barcelo staff is dedicated to providing excellent service and amazing guest experience from checkin to checkout. The resort stands on its own merits as a luxury hotel, but the staff makes the Barcelo Maya riviera an outstanding place to vacation. Looking forward to returning soon.
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Ángel Cruz, Director General at Barcelo Maya Beach
Responded 4 weeks ago
Dear PlayaMaya, Thank you very much for your contact, we appreciate your choice for Barceló Maya Caribe as a destination to enjoy your vacation. We are glad that we have fulfilled our main objective, which is that the guests enjoy the facilities and services. We will convey your congratulations to our staff, who have made it possible for you to have enjoyed your stay at our hotel. We hope to have your visit very soon, we will be happy to welcome you again. Best regards,
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jaina wrote a review 7 Jun
10 contributions
+1
Check-in, read my husband review Rooms - Put the don't disturb sign or they will call and knock on the door. We would get a cal, pick up the phone and no answer. 2 minutes later a knock on the door. First we thought it was our kids but found out it was the room service. Now u know. High tech. Weird system. Food - Limited. For vegetarian limited options. Get dinner reservations or you are looking at the buffet.Read restaurant reservation for details below. Service at buffet feels like the servers are being timed. Closure - Staff is limited and u r at a disadvantage if you don’t speak Spanish with staff. Ventura water park is closed. Yep. Mall is closed. Open places are extra. Bowling alley is open $50 per person per hour to bowl. Mini golf $10 per person. U get the message Restaurant reservation have to be done in person between 9-5. Cannot call in. Well you can but no one will understand you unless u speak Spanish. We got reservation but for a family of 5 some days we had to get two separate reservation cause they had nothing. Nothing available for same day and next day. Beach- we know sea weed season is from June but it was painful to see them staff 2 person against the beach. Not until the place was so full of sea weed (look at pic posted) did they bring in machinery. We were at Moon palace in Jan when Covid was at its peak and they were better organized and staffed. Recommendation = 6 trip and the worst one. Try another place
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Please read the details if you decide to go
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Diana Camacho wrote a review May 2021
Salzburg, Austria132 contributions53 helpful votes
The hotel itself is really nice, well located, beautiful beach and you can easily swim in the sea and play with the waves. The hotel has many facilities, but many of them were temporarily closed due to corona. Every single time you will enter a restaurant / closed area temperature will be measure on each gest (which I find great) and every time you are in the restaurant and want to enter the buffet area you will get the antibacterial gel. The entire hotel is super clean, marked for distance, has a lot of facilities, counts with several elevators on each building and every room has a balcony. The are many pools and perfect for swimming, playing, walking and even for dive exercises. The kid's pool is a dream! has many sliders in different sizes for the different ages of the kids, waterfalls, the water level is super low (so it's safe for the kids even without adult supervision) and counts with a lifeguard all the time. The beach is super nice, white sand and clean! There are beach chairs everywhere but ZERO sun loungers/shadow places. Also, there are many water activities that you can do for free but must be a yellow flag at the beach or you won't be able to do anything. The rooms are ok, they are not new but clean and everything working fine. Each room has a bathtub with a shower combination, If you go with family/friends and want to share the rooms you can open the doors that connect both rooms and voalá. If you happen to stay at the Colonial building expect A LOT OF NOISE since most of the rooms are in front of the "station" where the night shows are offered! Is massively loud up till 11:30pm. There are several stores (some from the hotel and some from outside people renting a space at the hotel), you can find really many different and interesting things such as souvenirs, articles for the pool/beach, a pharmacy and stores/stands with traditional articles for really good prices! I think the absolute BIG MINUS from this hotel is the service! Some waiters are nice and welcoming but the majority do things in a bad way, they ignore you, forget your orders or even answer in a bad way because they have absolutely no interest in you. Also in the lobby, they have a mess and there is big miss management on the reservations. Sometimes they forgot also to refill the minibar and when we call the reception to tell them, the person who was coming to the room with the missing articles was really angry/mad and did the things complaining. Also, we reserved and paid for staying at the "Maya Beach" area and we got a room at the "Colonial"... This issue was also very disappointing! Overall, the hotel is nice but a BIG LACK of service in many areas!
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: loud rooms, really cool pools, perfect for families/friends/couples
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1 Helpful vote
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Response from Ángel Cruz, Director General at Barcelo Maya Beach
Responded 1 week ago
Dear dianisgtz, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,
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Sabine B wrote a review May 2021
Reno, Nevada6 contributions
We took our family of six two years ago and are returning this month with our family of seven. The beach and pools are wonderful. We can't wait! We have stayed at more expensive places, but with so many of us traveling, this is the one!
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Date of stay: May 2021
Value
Cleanliness
Service
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Response from Ángel Cruz, Director General at Barcelo Maya Beach
Responded 4 weeks ago
Dear Sabinebeach2016, Thank you for spending your vacation at Barceló Maya Caribe and the time you have taken to share your impressions about your stay. We always try to do our best to satisfy our guests and make their vacation enjoyable; I would also like to assure you that guest feedback is very important to us as we know they help us to continue improving our services. We look forward to serving you again in the future. Best Regards,
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PRICE RANGE
US$175 - US$489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo puerto aventuras, barcelo hotel maya beach, barcelo maya palace, barcelo maya mexico, barcelo maya resort, catalonia rivera maya, maya beach resort, barcelo beach maya mayan resort riviera, barcelo maya beach resort cancun
FORMERLY KNOWN AS
Hotel Barcelo Maya Beach
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
630
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Frequently Asked Questions about Barcelo Maya Beach
Which popular attractions are close to Barcelo Maya Beach?
Nearby attractions include Chikin Ha (1.8 km), Cenote Cristalino (0.2 km), and Cenote Azul (0.5 km).
What are some of the property amenities at Barcelo Maya Beach?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Barcelo Maya Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Maya Beach?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Barcelo Maya Beach?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Maya Beach?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and Girafe.
Are there opportunities to exercise at Barcelo Maya Beach?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Barcelo Maya Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Maya Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Barcelo Maya Beach have any great views?
Yes, guests often enjoy the ocean view available here.
Is Barcelo Maya Beach accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.