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Medano Hotel & Suites

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Camino Real S/N corner with Pescador Avenue Col. El Médano, Cabo San Lucas 23453 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (132)
Pool & Beach (47)
Room & Suite (46)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Medano Hotel & Suites
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 97 hotels in Cabo San Lucas
Travelers' Choice
Medano Hotel & Suites located in the heart of Cabo San Lucas, one of today's top tourist destinations. The hotel features 75 spacious fully furnished and appointed suites for the tourist and business traveler. All units with shaded private terrace and pool views. Medano Hotel & Suites will offer guests proximity to the area’s main businesses, shopping, night life entertainment, outdoor activities, adventures and much more all within our property in Plaza Pioneros. Walking distance to the Marina, Puerto Paraiso Mall and Medano Beach. We are a pet friendly hotel.
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Location

Full view
94Great for walkers
Grade: 94 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Camino Real S/N corner with Pescador Avenue Col. El Médano, Cabo San Lucas 23453 Mexico
Name/address in local language
Getting there
Los Cabos Airport37 kmSee all flights
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349Reviews45Q+A52Room tips
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Nicki W wrote a review 10 Sep
Loganville, Georgia30 contributions6 helpful votes
The check in procedure was HORRIBLE!!!! They nickeled and dimed us the whole time and tried to charge for extra people in the room even though the room is designed for 2-4. $140 for 1 extra person...c'mon. They claimed it was because breakfast was included but breakfast was not $20 a day so what was the extra money for? We were there for my friends birthday and because of this "rule" they had, she ended up cancelling her reservation and stayed at the Marriott. They would rather lose business and money instead of trying to accommodate an extra person. The thing about it is, her rate for 1 person was the same as what I paid for 2 people, sooooo what was the extra charge for? They never told us that we needed tickets in order to get breakfast (found out from another person). We never knew they had a spa onsite and we ended up going elsewhere for services and paid double. The cleaning people would always take our towels and cloths and never replace the ones they took. I literally had to call the front desk everyday in order to get them to bring new wash clothes. One day they only gave us one clean one and there were 2 people in my room. This was the worst part of the room itself. The service from the waitstaff at the pool was less than stellar. They were very nice and did the best they could but you could tell they were very overworked and understaffed. Literally we had to wait 30 minutes or more to get our food. This is a very nice looking hotel and the rooms are spacious but I most likely would not stay here again due to the attitude of the manager and the young girl at the check-in desk. She was not very helpful or accommodating. We were quoted $32 for our Covid Test but once we arrived to take ours, they tried to up the price to $50. Can you imagine our surprise as were not prepared to pay that difference.
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Date of stay: September 2021
Rooms
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Room Tip: All of the rooms I saw were nice but the service sucks.
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Dila Gebre wrote a review 10 Sep
1 contribution
I had the PLEASURE of staying at the Medano! It was my first time in Cabo as well. Oscar our bartender was AMAZING. Words cant describe how thoughtful, friendly and accommodating he was! I honestly was really sad leaving and knowing I met some amazing people at this hotel! I couldnt have asked for anyone better to accommodate my friend and I. We looked forward to seeing him at the bar at 1pm everyday! They also have 50% off drinks almost the entire day!! We are 4 mins from everything and our ubers were literally 2US dollars! Best stay ever!!!!!!
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Date of stay: September 2021Trip type: Traveled with friends
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Tay wrote a review 5 Sep
1 contribution
+1
First off let me say my overall experience was nice. This review is solely so Management is aware of the few things that need to be addressed immediately. Also, so viewers can have an honest opinion from someone who's once worked in the hospitality industry. Pros..... Property is really nice. Boutique hotel with 75 suites. The rooms are spacious and offer a patio with 2 chairs and a small table. Please be aware there's no stove in the suites, only a mini refrigerator in the standard rooms and a full refrigerator and microwave in the 1 bedroom suites. The property has a game room, outdoor miniature golf, connect four, jenga and a fitness center. Massages and facials are offered in their "spa" area (not an official spa with all the bells and whistles) but the services provided were great. The pool area is a decent size with a bar area for drinks. Breakfast is also served in the pool area. Special shout out to Fabiola at front desk, Nora and Naomy at the spa. All 3 ladies where very professional and provided excellent customer service! Cons.... My 3 night stay included breakfast. The breakfast was decent but would've been much better had it been served hot! Two of the 3 days my food was cold (yes, cold)! So much so, I requested having food reheated once (which I absolutely try my best not to do). Also the menu says that certain items are severed "anytime" however, when those items are requested the waiters will tell you "It's only served after 1pm". Luckily, my waiter on day 2 (can't remember his name) spoke to the chef and accommodated my request.This issue can be easily fixed by updating the menu. Now here's why I gave 3 stars. Although all the waiters were very nice, the overall service was unorganized and below average. Long waits on top of longer waits, followed by even longer waits! I waited 30 plus minutes everyday for my food to arrive after already waiting 15-20 minutes just to place my order and receive the basic table essentials. Not to mention waiting even longer for the bill. The icing on the cake was my last morning on the property. I arrived to the pool area at 10:23am. My food didn't arrive until 11:20am and my shuttle was due to leave 10 minutes later! I had to eat my breakfast in a to-go box in the shuttle. Other guests orders where messed up and their food was arriving late too. At this point everyone was frustrated. One man walked up to the waiters and handed him the bill while another guest helped herself to the orange juice and salt and pepper shakers that were behind the bar after waiting for over 15 minutes and no waiter coming back with her requested items. Overall, a nice hotel if you like to be away from all the excitement but close enough to still indulge. Management please address the issues noted above. Would I give them another try?.......I would possibly, but only after I've exhausted all other options!
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Until the dining issues are smoothed out save yourself the headache and eat somewhere else.
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Glenn Y wrote a review 4 Sep
1 contribution
I have been fortunate enough to have stayed in many 4-5 star hotels around the world but I must say, the service in Mexico is second to none. The entire staff at the Medano Hotel and Suites is exceptional. Having said that, the hotel's concierge, "Matias" stands alone as the single, BEST hotel concierge I have ever had the pleasure to meet. This gentleman went as far as staying in touch with me beginning weeks before my arrival (via phone calls or Whatsapp) and throughout my 5 day stay. This included time during his PERSONAL VACATION toward the end of my stay to ensure all my drivers and excursions were all well coordinated and that the hotel's service met all of my needs. This level of dedication to customer service no longer exists and this hotel is very fortunate to have Matias as a concierge. He should be recognized by his management for his dedication and work ethic as I'm sure he will succeed wherever and whenever he decides to move on and patrons will follow him for it. In general, all positive reviews are accurate, negatives should be weighed against the reality of individual expectations. Great job Medano Hotel team !!
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Date of stay: September 2021Trip type: Traveled solo
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mogcambomama wrote a review Aug 2021
Medford, Oregon977 contributions420 helpful votes
We flew in a day early before our stay at a beachfront resort. Hotel was nice, clean, good pool area and great location. The added plus was the breakfast that's included in your room. Decent breakfast with a few choices. Our favorite part of the hotel was Cesar, personable ,funny and hard working. He was there from breakfast and still going strong into the evening. He works so hard....make sure you remember him with a good tip/propina.
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Date of stay: August 2021
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LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosCabo San Lucas
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Frequently Asked Questions about Medano Hotel & Suites
Which popular attractions are close to Medano Hotel & Suites?
Nearby attractions include Mango Deck Restaurant & Beach Club (0.5 km), Baja Cabo Advisor (0.4 km), and Cactus Blown Glass Factory (0.2 km).
What are some of the property amenities at Medano Hotel & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Medano Hotel & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Medano Hotel & Suites?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at Medano Hotel & Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Medano Hotel & Suites?
Conveniently located restaurants include The Sand Bar, Panache Restaurant, and Il Forno.
Are there opportunities to exercise at Medano Hotel & Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Medano Hotel & Suites have an airport shuttle?
Yes, Medano Hotel & Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Medano Hotel & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Medano Hotel & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.