Motto by Hilton Tulum
Avenida Coba Sur Entre Calle S/n Manzana 006 Lote 001, Tulum 77760 Mexico
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Avg. ₱5,970 /night, 1/19 - 1/20
₱5,970
per night
₱5,063
per night
₱4,156
per night
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About
#29 of 237 hotels in Tulum
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Daily Mandatory Destination Charge includes: $10 daily food and beverage credit for use in hotel rooftop bar; beach club access to Bagattelle and Vagalume; daily parking for one vehicle; bicycle rental, one per room. Located on the main avenue and entry to the hotel zone, were less than 10 minutes from the Turquoise Sea of the Mexican Caribbean and the Mayan Ruins. We are nearby recognized cenotes and protected natural reserves and water parks. Our modern hotel has sustainable practices and is noted as the best RoofTop in Tulum with two infinity pools, a stunning view of the jungle, and a relaxation area that turns around into an outdoor event area. Boost yourself with energy in its gym with certified instructors and different activities such as yoga in its outdoor venue, and closing, pamper yourself with a massage at the Spa. Try an exquisite, specialized wellness menu for guests who love to exercise and enjoy the fascinating world of mixology in one of our two bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Bicycle tours
Children's television networks
Secured parking
Wifi
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary welcome drink
Outdoor dining area
Poolside bar
Rooftop bar
Water park offsite
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Body wrap
Couples massage
Facial treatments
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Refrigerator
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Separate dining area
Separate living room
Laptop safe
Private bathrooms
Tile / marble floor
Flatscreen TV
Complimentary toiletries
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish
Location
Avenida Coba Sur Entre Calle S/n Manzana 006 Lote 001, Tulum 77760 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
Aerodromo de Playa Del Carmen
60.6 km•
See all flights
Cozumel Airport
64.2 km•
See all flights
Rental Cars
17 Restaurants
within 0.5 kilometers
2 Attractions
within 0.5 kilometers
Reviews
5.0
662 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Motto by Hilton Tulum is often celebrated for its rooftop amenities, including inviting pools and a well-equipped gym, despite some guests pointing out the smaller rooms and water issues. The central location is a hit for its proximity to local attractions, though it lacks a beachfront. Cleanliness is a strong suit, with travelers consistently commending the property's upkeep.
However, the hotel's value is questioned due to high costs and additional fees. While the atmosphere is lively and the decor chic, the music can sometimes disrupt the tranquility. Service receives mixed reviews, with the staff generally recognized for their courteous demeanor.
Location
Convenient
Atmosphere
Lively
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
Motto by Hilton in Tulum offers a mix of highs and lows, making it a unique experience overall. First and foremost, the staff is incredible—friendly, welcoming, and always ready to help. A special shoutout to Memo at the front desk and Jose, the manager, who went above and beyond to ensure flexibility and top-notch service. Their genuine hospitality really stood out.
The ambiance and environment of the hotel are lovely. With a good bar in the center of the plaza and nearby cafes, restaurants, and boutiques, the location is perfect for exploring and relaxing. The rooms, while on the smaller side, were comfortable and well-maintained. The bed was especially cozy, and the cleaning staff did a great job keeping the room spotless throughout our stay.
A thoughtful touch was the complimentary Ice Challenge provided by the hotel in collaboration with the “Tribu Halo” center—a unique and refreshing experience that we truly enjoyed.
The food at the hotel, however, was a mixed bag. While the burgers, guacamole, wedge fries, and drinks like the Michelada and Piña Colada were great, most of the dishes felt overly greasy and oily. The buffet breakfast was particularly disappointing—it lacked freshness, and items like the toast, fruit cuts, and general buffet options didn’t meet expectations. That said, the breakfast menu items like the avocado toast were much better and worth trying. I would avoid the buffet altogether unless you’re opting for simple things like honey, jam, or nuts. The coffee and espresso also fell short, which was a letdown for a morning pick-me-up.
The rooftop is a nice feature, but the pool didn’t look clean or fresh, which was a bit concerning. Daily maintenance would make a big difference here and improve the overall experience.
In summary, Motto by Hilton has a lot going for it—amazing staff, a great location, comfortable rooms, and thoughtful extras like the Ice Challenge—but there are areas that need improvement, particularly the food quality and pool cleanliness. It’s a good choice if you’re looking for friendly service and a lively environment, but there’s definitely room for growth.
The ambiance and environment of the hotel are lovely. With a good bar in the center of the plaza and nearby cafes, restaurants, and boutiques, the location is perfect for exploring and relaxing. The rooms, while on the smaller side, were comfortable and well-maintained. The bed was especially cozy, and the cleaning staff did a great job keeping the room spotless throughout our stay.
A thoughtful touch was the complimentary Ice Challenge provided by the hotel in collaboration with the “Tribu Halo” center—a unique and refreshing experience that we truly enjoyed.
The food at the hotel, however, was a mixed bag. While the burgers, guacamole, wedge fries, and drinks like the Michelada and Piña Colada were great, most of the dishes felt overly greasy and oily. The buffet breakfast was particularly disappointing—it lacked freshness, and items like the toast, fruit cuts, and general buffet options didn’t meet expectations. That said, the breakfast menu items like the avocado toast were much better and worth trying. I would avoid the buffet altogether unless you’re opting for simple things like honey, jam, or nuts. The coffee and espresso also fell short, which was a letdown for a morning pick-me-up.
The rooftop is a nice feature, but the pool didn’t look clean or fresh, which was a bit concerning. Daily maintenance would make a big difference here and improve the overall experience.
In summary, Motto by Hilton has a lot going for it—amazing staff, a great location, comfortable rooms, and thoughtful extras like the Ice Challenge—but there are areas that need improvement, particularly the food quality and pool cleanliness. It’s a good choice if you’re looking for friendly service and a lively environment, but there’s definitely room for growth.
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Date of stay: January 2025Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Motto by Hilton Tulum
Responded 5 days ago
Thank you for sharing your detailed review of Motto by Hilton in Tulum. We're glad to hear that you had a positive experience with our incredible staff. Memo and Jose will be delighted to know that they made a significant impact on your stay with their hospitality. We're pleased to hear that you enjoyed our ambiance and environment, as well as the comfort of our rooms. It's great to know that you appreciated the cozy bed and the cleanliness maintained by our diligent staff. We apologize for any disappointment you faced with the food. We will work on improving the quality and freshness of our offerings. We're pleased that you found some of the breakfast menu items like the avocado toast to your liking. The rooftop pool is indeed a key feature, and we're sorry to hear about the cleanliness concerns you mentioned. We will ensure more rigorous daily maintenance to enhance the overall guest experience. We appreciate your honest feedback and are committed to making the necessary improvements. We hope to welcome you back in the future for an even better stay. Thank you for choosing Motto by Hilton in Tulum!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton is a great hotel. The gym is amazing - especially for a hotel gym. The rooftop pool looks just like the pictures. The concierge staff were helpful and lovely. The shower temperature and pressure was great (which is rare in Mexico). Cons: poor soundproofing between rooms (but we could still sleep). It’s isolated from the town and the beach and taxis are expensive (US $56 for a return trip). Don’t use the iron (it damaged my clothes).
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: Factor in the cost of taxis into your stay if you want to explore the town and beach, or hire a car.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded Aug 27, 2024
We are happy to hear that you enjoyed your stay at motto Tulum, It was truly a pleasure to have you with us, and we sincerely appreciate you choosing us for your visit. We look forward to the opportunity to welcome you back in the future. If there is anything we can assist you with before your next visit, please don't hesitate to reach out.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
So glad we picked this hotel; it was our first long haul trip away in 3 years and a birthday celebration, so I deliberated a lot about where to stay.
I’m happy to say we made 100% the right choice.
Modern, clean, very helpful staff and excellent food!
Free parking for your rented motorbike or car, hotel has a great gym, pool and is even pet friendly!
Also, the price of the rooms at the hotel were very reasonable for Tulum.
In other reviews, a lot of people mentioned about the rooms being ‘small’, but when booking, there is total transparency on room sizes, saying that this hotel has travel-size rooms that are 160 square feet, with a Queen size bed.
The room size, didn’t hinder our 9 night stay in the slightest.
Everything was really well designed to fit everything in that you might need and ultra modern too!
Hotel food was great too. Ate breakfast there every day and sometimes food from the roof bar too.
The Motto is conveniently located, in between the main hotel zone and downtown. (Tulum town)
We hired a bike; use ‘Green Trip’ just down the road and you’ll get a small discount if you are staying at the Motto.
From the hotel, it was really easy to get to the beaches or the Mayan ruins and anywhere else.
Also a huge supermarket, very nearby, called Chedraui.
Really enjoyed our stay and if I travel to Tulum again I will definitely stay at the Motto.
I’m happy to say we made 100% the right choice.
Modern, clean, very helpful staff and excellent food!
Free parking for your rented motorbike or car, hotel has a great gym, pool and is even pet friendly!
Also, the price of the rooms at the hotel were very reasonable for Tulum.
In other reviews, a lot of people mentioned about the rooms being ‘small’, but when booking, there is total transparency on room sizes, saying that this hotel has travel-size rooms that are 160 square feet, with a Queen size bed.
The room size, didn’t hinder our 9 night stay in the slightest.
Everything was really well designed to fit everything in that you might need and ultra modern too!
Hotel food was great too. Ate breakfast there every day and sometimes food from the roof bar too.
The Motto is conveniently located, in between the main hotel zone and downtown. (Tulum town)
We hired a bike; use ‘Green Trip’ just down the road and you’ll get a small discount if you are staying at the Motto.
From the hotel, it was really easy to get to the beaches or the Mayan ruins and anywhere else.
Also a huge supermarket, very nearby, called Chedraui.
Really enjoyed our stay and if I travel to Tulum again I will definitely stay at the Motto.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded Jan 21, 2023
Thank you for sharing your comments about your past stay. I am very happy to know that you had a wonderful time and that you enjoyed our quality, service and Tulum style. Thank you very much for RECOMMENDING US... We are waiting for you very soon in this your home Hotel Motto Tulum. Sincerely, Eduardo López General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The amenities are nice on the surface, but the issues are all over the place. We had the AC in the room running for 2 full days and it managed to cool 2 degrees C from 24 to 22 C, which is still hot. There is no coffee maker or microwave in the room. The fridge barely is 20 deg. C on the inside and food is way overpriced. They give you 12 USD towards breakfast per person but everything on the menu is $15 add coffee and it's $20 per person minimum to eat. Drinks are minimum $12 for a shot of cheap tequila on ice. There are 2 towels per room, no face or hand towel just 2 bath towels so plan on one shower only and no drying your hands of face. Views are of a shelled out concrete building on one side that looks like it should be torn down. The gym also doesn't open till 8 am so don't plan on working out unless your on display with the full glass facing the pool so everyone can watch you.
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Date of stay: April 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded Aug 21, 2024
Hello We would like to thank you for choosing to stay with us during your recent visit to Motto Tulum. We sincerely regret that your stay was not entirely satisfactory. Your feedback is extremely valuable to us and will help us improve our service for future stays. We hope to have the opportunity to welcome you again in the future and provide an experience that meets your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wouldn't stay here again unless room rate was much lower than what I was charged.
Hotel is located off a main road halfway between Tulum's downtown area and Tulum's beach area. Is a ten minute drive to the beach and 5-10 minute drive to downtown area. Walking/biking takes a bit longer but is doable, but I used a rental car to get around. Walking to downtown isn't bad because there are sidewalks. However the road towards the beach isn't spacious and I'd be nervous to bike or walk that route without getting hit by a car.
Perks: parking (not secured). Rooftop pool bar area is pretty. Hotel has hot water to shower- which isn't always available in lodging in the area.
For a 4 star Hilton not quite worth the price I was charged. Doesn't offer the usual amenities for Hilton honors members that other Hilton chain hotels do.
The beds are small and attached to the wall on two sides and mattresses were not that comfortable. Rooms are not soundproof. Could hear the people in the room next door talking through the walls. Rooms are also quite small/narrow with little storage area. Will need to live out of your suitcase.
When booking, I expected taxes/fees, but there was a lot of additional fees for this place. $20 (USD) is charged each night as a resort fee and they give you $10 credit from that for food there. Multiple other taxes and fees were also charged. I basically paid double for what the original room price was by the time the additional fees were included. Overall it seemed clean and is located in a mall so the surrounding area is developing so it has some nice stores and restaurants with construction all around.
Make note that you only can rent one bike for free from the hotel so if you aren't traveling alone, you'll have to pay to rent another one.
Be careful they don't double charge you by billing your room and have you pay for food/beverages with a card at the time.
Food and drink at the hotel are expensive.
Hotel is located off a main road halfway between Tulum's downtown area and Tulum's beach area. Is a ten minute drive to the beach and 5-10 minute drive to downtown area. Walking/biking takes a bit longer but is doable, but I used a rental car to get around. Walking to downtown isn't bad because there are sidewalks. However the road towards the beach isn't spacious and I'd be nervous to bike or walk that route without getting hit by a car.
Perks: parking (not secured). Rooftop pool bar area is pretty. Hotel has hot water to shower- which isn't always available in lodging in the area.
For a 4 star Hilton not quite worth the price I was charged. Doesn't offer the usual amenities for Hilton honors members that other Hilton chain hotels do.
The beds are small and attached to the wall on two sides and mattresses were not that comfortable. Rooms are not soundproof. Could hear the people in the room next door talking through the walls. Rooms are also quite small/narrow with little storage area. Will need to live out of your suitcase.
When booking, I expected taxes/fees, but there was a lot of additional fees for this place. $20 (USD) is charged each night as a resort fee and they give you $10 credit from that for food there. Multiple other taxes and fees were also charged. I basically paid double for what the original room price was by the time the additional fees were included. Overall it seemed clean and is located in a mall so the surrounding area is developing so it has some nice stores and restaurants with construction all around.
Make note that you only can rent one bike for free from the hotel so if you aren't traveling alone, you'll have to pay to rent another one.
Be careful they don't double charge you by billing your room and have you pay for food/beverages with a card at the time.
Food and drink at the hotel are expensive.
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Date of stay: January 2024Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded Aug 21, 2024
Hello We want to thank you for your recent visit to Motto Tulum. We sincerely apologize for the currency exchange rate variation you experienced during your stay. We have taken steps to ensure that this issue does not arise again in the future. Thank you for all your feedback We hope to welcome you back soon so you can enjoy a worry-free experience. Thank you very much for choosing us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not waste your money and pay extra to book a rooftop level room because they blast music at the pool and you can hear it in your room. The rooms are also extremely small for what you’re paying. You’re better off staying elsewhere.
Awful, money-grubbing hotel. Paid for 3 nights here. Hilton is too strict with cancellations and they don’t make exceptions for extenuating circumstances. I booked an extra room for my friend but they were very sick and couldn’t come and I asked the
hotel to please waive cancellation fee and they wouldn’t. I understand their cancellation policy but there were plenty of rooms available so it’s not like I cost them any money and I was already staying there and paying them. Will never stay at a Hilton hotel again.
Awful, money-grubbing hotel. Paid for 3 nights here. Hilton is too strict with cancellations and they don’t make exceptions for extenuating circumstances. I booked an extra room for my friend but they were very sick and couldn’t come and I asked the
hotel to please waive cancellation fee and they wouldn’t. I understand their cancellation policy but there were plenty of rooms available so it’s not like I cost them any money and I was already staying there and paying them. Will never stay at a Hilton hotel again.
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Date of stay: January 2024Trip type: Traveled with friends
Value
Location
Service
Room Tip: Don’t pay extra for the rooftop-level rooms unless you like hearing loud music from pool in your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded Aug 21, 2024
We would like to sincerely thank you for choosing Motto Tulum during your recent visit. We deeply regret hearing that your experience was not entirely favorable due to the noise and that the plans for your second reservation were affected by this situation. It saddens us to know that we did not meet the high standards we strive to uphold, as our goal is always to provide our guests with a peaceful and enjoyable stay. Your feedback is extremely valuable to us and will be taken into serious consideration to improve our operations and ensure that situations like this do not happen again in the future. We truly hope you will give us another opportunity in the future to demonstrate the quality of service we highly value. It would be our pleasure to welcome you back and provide a much more satisfying experience. Thank you once again for your trust and for sharing your observations with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start by saying im a lifetime diamond member of the Hilton hotel chain and use Hilton properties when ever possible.
Tried to check in at 1 pm was told to comeback after 3pm. At that time I did confirm I booked the 4th floor room with a jungle view. Front desk clerk told me the rigth side has views of roof tops and unfinished hotels, left side was Jungle view. Arrived back at 3;30 was told my room was ready. Was put in room 415 on tight side with view of a hotel roof top and a construction site ( no jungle view).
The room next to us had some issue with their door lock (wouldn't lock) that adjoined our room. They spent several hours working on this door and lock while we were trying to get some rest before dinner. screw guns, hammers, etc..
Went down to get bottles of waters as diamond members usually get 2 free per day. Was told they are out of complementary waters but I could buy 2 bottles from the lobby bistro for 50 pesos each. Next day, still no complementary waters and was told to purchase from the lobby bistro. The day I checked out was the same story. Why wouldn't they just get a case of water from the bistro for diamond members? This is a hilton policy to offer free waters to gold/diamond members.
Was charged a enviro fee for each day. No one told me what is was for or if anything was included. My wife and I rented bicycles while there to get around. When checking out read a internet post that the hotels are supposed to offer free bicycles for the enviro fee to help keep car traffic down. Their were probably 10 bicycles locked in front of our hotel we assumed they were just other rental bikes from other guests.
End of the day, I was left feeling that this hotel has very poor communication and doesn't really seem to care about their guests. They dont really follow Hilton protocols on how to treat guests that have earned status with their brand. I was very dissapointed and will choose a different property next visit.
Tried to check in at 1 pm was told to comeback after 3pm. At that time I did confirm I booked the 4th floor room with a jungle view. Front desk clerk told me the rigth side has views of roof tops and unfinished hotels, left side was Jungle view. Arrived back at 3;30 was told my room was ready. Was put in room 415 on tight side with view of a hotel roof top and a construction site ( no jungle view).
The room next to us had some issue with their door lock (wouldn't lock) that adjoined our room. They spent several hours working on this door and lock while we were trying to get some rest before dinner. screw guns, hammers, etc..
Went down to get bottles of waters as diamond members usually get 2 free per day. Was told they are out of complementary waters but I could buy 2 bottles from the lobby bistro for 50 pesos each. Next day, still no complementary waters and was told to purchase from the lobby bistro. The day I checked out was the same story. Why wouldn't they just get a case of water from the bistro for diamond members? This is a hilton policy to offer free waters to gold/diamond members.
Was charged a enviro fee for each day. No one told me what is was for or if anything was included. My wife and I rented bicycles while there to get around. When checking out read a internet post that the hotels are supposed to offer free bicycles for the enviro fee to help keep car traffic down. Their were probably 10 bicycles locked in front of our hotel we assumed they were just other rental bikes from other guests.
End of the day, I was left feeling that this hotel has very poor communication and doesn't really seem to care about their guests. They dont really follow Hilton protocols on how to treat guests that have earned status with their brand. I was very dissapointed and will choose a different property next visit.
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Date of stay: December 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Stay somewhere else!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded Aug 21, 2024
Hello It saddens us to know that we did not meet the high standards we strive to uphold, as our goal is always to provide our guests with a peaceful and enjoyable stay. Your feedback is extremely valuable to us and will be taken into serious consideration to improve our operations and ensure that situations like this do not happen again in the future. We truly hope you will give us another opportunity in the future to demonstrate the quality of service we highly value. It would be our pleasure to welcome you back and provide a much more satisfying experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel and restaurant on the rooftop was outstanding. The hotel staff was very helpful throughout the length of our stay. However there was on superstar on their staff, her name is Maggie!
Maggie was beyond amazing!! she went beyond what was asked of her to help us have the best vacation imaginable in Tulum. She coordinated and set up taxis for 15 people for half the cost of what it cost to get it from outside the hotel. She assisted us in booking and managing our restaurant reservation for 15 people which was a nightmare at first but she handled all of it. She made our trip unforgettable and whoever that has the privilege of meeting her and connecting with her at the hotel is very lucky.
Maggie We love you, you definitely deserve a promotion!!!
You will also have an amazing trip.
Maggie was beyond amazing!! she went beyond what was asked of her to help us have the best vacation imaginable in Tulum. She coordinated and set up taxis for 15 people for half the cost of what it cost to get it from outside the hotel. She assisted us in booking and managing our restaurant reservation for 15 people which was a nightmare at first but she handled all of it. She made our trip unforgettable and whoever that has the privilege of meeting her and connecting with her at the hotel is very lucky.
Maggie We love you, you definitely deserve a promotion!!!
You will also have an amazing trip.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded Jan 12, 2023
Thanks for sharing your experience. I am very happy to know that you enjoyed our facilities and even more that we treat you as you deserve. Thank you very much for recognizing the authentic service of our Staff. We are waiting for you very soon in this your home Hotel Motto Tulum. Sincerely, Eduardo López General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, I would like to thank Leslie (not sure I spelled his name right; short curly hair) for the recommendation for Cenotes Casa Tortuga and for the wonderful red sunsets, along with his friendly service.
This hotel has recently opened and it wasn't extremely busy but I can foresee more occupancy as it becomes better known.
On the first night, I was checked in by a young woman who walked me up to my room and brought me a welcome drink.
I had breakfast there a few times, and it was pretty good.
They have a gym that looks really nice and they offer spa services, which I did not use.
The location is good because while you are not right on the beach or right downtown, there are plenty of restaurants and some shopping within a short walk. I actually walked to the ruins from the hotel on my first day. I didn't feel unsafe at all.
The room had really nice decor, but it was a bit small.
Overall, had a good experience and would recommend or go back in the future.
This hotel has recently opened and it wasn't extremely busy but I can foresee more occupancy as it becomes better known.
On the first night, I was checked in by a young woman who walked me up to my room and brought me a welcome drink.
I had breakfast there a few times, and it was pretty good.
They have a gym that looks really nice and they offer spa services, which I did not use.
The location is good because while you are not right on the beach or right downtown, there are plenty of restaurants and some shopping within a short walk. I actually walked to the ruins from the hotel on my first day. I didn't feel unsafe at all.
The room had really nice decor, but it was a bit small.
Overall, had a good experience and would recommend or go back in the future.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded Nov 16, 2022
Thanks for sharing your comments. I am very pleased to know that our staff treated you as you deserve and that you enjoyed our amenities and the rich house menu. Thank you very much for recommending us, we hope you return very soon to this your Motto Tulum house. Sincerely, Eduardo López General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a Hilton Honors member I did online checkin and chose a room and time of arrival. Room was not ready upon arrival so we were asked to wait in the lobby.
After 45 min, the room was still not ready that’s when upon my request the receptionist finally decided to allocate another room which was available… not sure why it took him 45min to take this initiative…
The room is pretty small and the double bed is positioned in a way where one side is against a a wall which is not practical to go in/out of bed - this is consistent with the photos but just highlighting it.
The bed felt really small, I am 1m90 and I cannot say that my whole body was fitting the mattress :)
The noise insulation of the rooms is quite bad as we could hear everyone passing by the room in the corridor - and there is a lot of people when you are on the last floor as this is the access to the rooftop pool.
Also, note that if your room has view to the pool, it means you have view on the courtyard where there is an open air bar with music till quite late (that was ok for us but be aware).
The rooftop pool and rooftop bar area and staff are nice.
If you plan to go to the beach, definitely rent a bike/scooter as by feet it’s not safe (no safe sidewalk).
After 45 min, the room was still not ready that’s when upon my request the receptionist finally decided to allocate another room which was available… not sure why it took him 45min to take this initiative…
The room is pretty small and the double bed is positioned in a way where one side is against a a wall which is not practical to go in/out of bed - this is consistent with the photos but just highlighting it.
The bed felt really small, I am 1m90 and I cannot say that my whole body was fitting the mattress :)
The noise insulation of the rooms is quite bad as we could hear everyone passing by the room in the corridor - and there is a lot of people when you are on the last floor as this is the access to the rooftop pool.
Also, note that if your room has view to the pool, it means you have view on the courtyard where there is an open air bar with music till quite late (that was ok for us but be aware).
The rooftop pool and rooftop bar area and staff are nice.
If you plan to go to the beach, definitely rent a bike/scooter as by feet it’s not safe (no safe sidewalk).
Read more
Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded Jan 13, 2023
Thanks for sharing your comments. Your comments help us and contribute to our continuous improvement program and expect that the necessary adjustments will be made to have better experiences. I hope you can come back and verify the changes made in this your Motto Tulum house. Sincerely, Eduardo López General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There weren't when I was there. It's mainly gravel on all sides near the hotel. Also beware of the local stray dogs. There were a lot. They were friendly but I'm not sure how they'll behave with other animals they are unfamiliar with.
"Go somewhere else if you want an average size room. Queen or king bed are questionable small with much padding on the mattress."Read full review
"Rent a car, better for your budget and can move around tulum. Taxi service is super expensive. No Uber or Didi service available"Read full review
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PRICE RANGE
₱5,443 - ₱8,897 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
115
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingMOTTO BY HILTON TULUM - UPDATED 2025 Hotel Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about Motto by Hilton Tulum
Which popular attractions are close to Motto by Hilton Tulum?
Nearby attractions include Hunab Lifestyle Center (0.06 km).
What are some of the property amenities at Motto by Hilton Tulum?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Motto by Hilton Tulum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Motto by Hilton Tulum?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Motto by Hilton Tulum?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Motto by Hilton Tulum?
Conveniently located restaurants include Hunab Rooftop Bar, Ático Rooftop Bar & Lounge, and Alma Verde Tulum.
Are there opportunities to exercise at Motto by Hilton Tulum?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Motto by Hilton Tulum?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Motto by Hilton Tulum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Motto by Hilton Tulum?
The staff speaks multiple languages, including English and Spanish.
Is Motto by Hilton Tulum accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.