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Hotel Cielo Maya Beach Tulum

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Traveler (81)
Pool & Beach (16)
Room & Suite (10)
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Overview
  • Excellent72%
  • Very good18%
  • Average8%
  • Poor1%
  • Terrible1%
Travelers talk about
“separate shower”(3 reviews)
“rented a car”(4 reviews)
“hotel district”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (69)
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Traveler rating
32
7
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LanguageEnglish
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32
7
3
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All reviewsseparate showerrented a carhotel districtcheck in was easyocean frontminute driveoceanfront roombreakfast is serveddirt roadspecial shoutchilaquilesbeautiful hotelcomfortable roomsreception staffsized bedrestaurant staffother hotels
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1 - 5 of 44 reviews
Reviewed 2 weeks ago

First the good: The hotel is literally on the beach, you can walk out of your room and be directly on the beach. Also the staff was really nice and accommodating. They have free breakfast which primarily consists of coffee, OJ, toast, your choice of...More

1  Thank T M
Reviewed 4 weeks ago

me and my husband stayed at cielo maya in room 14. its not beach front, but there is a great partial view of the sea. the room was very spacious and clean, the staff was always nice and helpfull. you cant swim at the beach,...More

Thank Helena M
Response from Cielo M, Front desk at Hotel Cielo Maya Beach TulumResponded 3 weeks ago

Dear Helena. Thank you for your comments and for letting us know your experience in our beautiful hotel. We are so glad to read you had a good time with us and how much you enjoyed your gorgeous room and it's view to the manglar...More

Reviewed 10 May 2018

This hotel was our third and final hotel in Tulum and after staying at the Papaya Playa Project, the Cielo Maya Hotel was a breath of fresh air! We booked a deluxe suite with sea view and the room was spacious, clean, and comfortable, with...More

1  Thank bkkbaby16
Response from Cielo M, Director de Recepción at Hotel Cielo Maya Beach TulumResponded 3 weeks ago

Hello! We want to thank you for this incredible review. We are happy to read that you found a relaxing time at the end of your vacations. It is amazing to know that you have had enjoyed the beautiful view of our Ocean View rooms....More

Reviewed 9 May 2018

The hotel is located just north of Tulum, down a dirt road, just a few feet from a cenote and right on a lovely beach. If you are coming by auto, there are signs that will take you to the hotel. Check in was easy...More

Thank Ira S
Response from Cielo M, Director de Recepción at Hotel Cielo Maya Beach TulumResponded 3 weeks ago

Ira, Thank you for this amazing review, our staff loves to make our guests experience something great to remember, we love to take care of you. The view of the rooms in front of the beach are lovely, we are happy to read that you...More

Reviewed 26 April 2018

Great staff, they were so helpful and great recommendations ! Beautiful hotel, kind of small property, comfortable rooms. Very windy beach, beautiful dock. The staff spends hours each morning removing the seaweed from the beach.

Thank NatReynoso
Response from Cielo M, Director de Recepción at Hotel Cielo Maya Beach TulumResponded 3 weeks ago

Hello Nat, it is amazing to read that you enjoyed your vacations at Cielo Maya. Our staff is always happy to make this place beautiful for our guest. We hope to see you again soon. Best regards from all the staff!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Business Center with Internet Access
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Details
Price range
US$150 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$150 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveler (81)
Pool & Beach (16)
Room & Suite (10)
Dining (1)
Family and Play Areas (1)
Questions & Answers
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Lovin-Hotel-Livin
15 September 2017|
AnswerShow all 4 answers
Response from Kayla W | Reviewed this property |
The restaurant is the only dining area on site. The rooms are hotel rooms, just a mini fridge and espresso maker. Breakfast is an incredible 3 course meal. We never even wanted to eat lunch and we always found ourselves... More
0
Votes
bads5291
28 January 2017|
Answer
Response from Cielo M | Property representative |
Hello, this is the manager information. Manager Cielo Maya Ing. Misael Quiroga misael.quiroga gmail com cielomayatulum gmail com
0
Votes
Google Translation
Room Tips
"Only a few rooms have ocean views but it doesnt matter because you are steps away"
Read review
"Ocean front is DEFINITELY worth it!"
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"Even the 'partial sea view' was lovely"
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"Go for the ocean view suite, it's worth it."
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