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Koox Downtown Family Boutique Hotel

120 reviews
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Traveler (112)
Room & Suite (39)
Pool & Beach (4)
Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor1%
  • Terrible2%
Travelers talk about
“rooftop pool”(5 reviews)
“sitting area”(3 reviews)
“min walk”(3 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Airport Transportation
3.0 Star Hotel
All hotel details
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Reviews (120)Write a Review
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All reviewsrooftop poolsitting areamin walkgreat hoteltwin bedsfamily suiteperfect locationrestaurants and shopssmall poolmini barstay there againaraceliavenoisetoiletrieswifiairport
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1 - 5 of 37 reviews
Reviewed 4 weeks ago

After deciding for a last minute getaway to Playa del Carmen, I began my search for a hotel. I found this one, and after checking the reviews opted to book it. Due to a late flight into Cancun, I arrived close to 1 AM to...More

Thank Avztrakt
Response from Koox_Group, other at Koox Downtown Family Boutique HotelResponded 4 weeks ago

Hi Avztrakt We would like to thank you for taking the time to let us know your comments regarding your recent visit to Koox Downtown Family Boutique Hotel We assure you that we will continue working and improving our quality and services for when you...More

Reviewed January 2, 2018

Beautifully decorated very spacious suites with excellent location very near 5th Avenue. Our suite had two rooms (one with double bed and one with two single beds), sitting area, lots of storage room, nice bathroom, kettle, minibar and safe. Free wifi worked well. The only...More

Thank Kati L
Response from Koox_Group, Social Media Manager at Koox Downtown Family Boutique HotelResponded January 3, 2018

Hi Kati L I would like to thank you for taking the time to let us know your comments regarding your recent visit to Koox Downtown Family Boutique Hotel. We are glad to know that you had a memorable experience at our beautiful property and...More

Reviewed December 23, 2017 via mobile

We spent one night here on our way to a cabana a few hours south - the room was huge and clean (lots of storage and a sitting area) with comfy beds. It was well located - 5 min walk to beach, plus a great...More

Thank grubwrangler
Response from Koox_Group, Social Media Manager at Koox Downtown Family Boutique HotelResponded December 26, 2017

Dear grubwrangler I would like to thank you for taking the time to let us know your comments regarding your recent visit to Koox Downtown Family Boutique Hotel. We are glad to know that you had a memorable experience at our beautiful property and our...More

Reviewed July 11, 2017 via mobile

My husband and I stayed in July 2017 for 4 nights, in Cobia 1 on the 2nd floor. Be aware - outside traffic noises are considerable at night as it faces Avenida 10. The AC unit could not keep the entire room comfortable so we...More

2  Thank Lori K
Response from KooxHotels, Director de Relaciones Públicas at Koox Downtown Family Boutique HotelResponded August 28, 2017

Dear Sirs, Thanks a lot for your review of your stay at at our hotel. We are very happy to know the positive items but we are more happy to know the negative issues that help us to improve our services and facilities and to...More

Reviewed July 9, 2017

This is SUCH a cute and nicely decorated hotel. I felt just like I was right at home and the size was so much bigger than I expected. The hotel was clean, the staff was super friendly, helpful and available 24 hours to help. The...More

Thank Sarah E
Response from KooxHotels, Director de Relaciones Públicas at Koox Downtown Family Boutique HotelResponded August 28, 2017

Dear Sarah, Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed our services, facilities and our excelent location. Really, we appreciate your lovely words! Thanks a lot for chosen us and we look forward...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Details
Price range
US$58 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#68 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$58 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#68 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (112)
Room & Suite (39)
Pool & Beach (4)
Family and Play Areas (12)
Questions & Answers
Ask a question
Sacha B
January 19, 2018|
AnswerShow all 2 answers
Response from Koox_Group | Property representative |
Yes, we have a different rooms!
0
Votes
Google Translation
thomas v
February 4, 2016|
Answer
Response from Randy D |
do you provide parking
0
Votes
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12
Room Tips
"If you want a window facing the street asks not to be placed in any of the rooms #2 in any of the floors."
Read review
"The fourth floor is nice"
Read review
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