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04/02/2018 05/02/2018
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    Thompson Playa Del Carmen

    Avenida 5, Norte Por 12, Playa del Carmen 77710, Mexico
    011 52 984 206 4800
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    04/02/2018 05/02/2018
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    Traveler (726)
    Pool & Beach (155)
    Room & Suite (98)
    • Excellent85%
    • Very good10%
    • Average3%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “rooftop pool” (82 reviews)
    “the main hotel” (19 reviews)
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Rooftop Bar
    Fitness center
    Wheelchair Access
    Business Center
    Dry Cleaning
    Rooftop Terrace
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    4 Feb5 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (900)
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    1 - 5 of 598 reviews

    Reviewed 1 week ago via mobile

    This hotel was recommended by a friend as the best hotel in Playa Del Carmen, and it surely did not disappoint. Not only is the location perfect, but the staff is top notch. Wanted to personally thank Cinthia, Christian, Lupita, Igor and Sinahi for their...More

    1  Thank Arash A
    Response from Carlos C, Gerente at Thompson Playa Del CarmenResponded yesterday

    Dear Arash A, Thank you for taking the time to write such a sincere review of Thompson Playa del Carmen. We're elated to hear that we were able to surprise and delight you during your stay with us on all fronts. Thank you also for...More

    Reviewed 1 week ago via mobile

    Highly recommend Thompson to travelers in Playa. Though not right on the beach, location is good and close to Thompson beach house which is available to all Thompson guests and has its own private beach. The highlight of this hotel though is the rooftop pool....More

    Thank jess_no14
    Response from Carlos C, Gerente at Thompson Playa Del CarmenResponded yesterday

    Dear jess_no14, Thank you so much for your heartwarming review of our hotel. We are so pleased to hear you were able to enjoy our rooftop pool, private beach and our Cinco restaurant for breakfast. We strive to provide personalized service to each of our...More

    Reviewed 1 week ago

    Easily the best hotel that I've stayed at. The design and look of the hotel was modern and fresh. The service was outstanding. And you can't beat the views. The hotel was in the heart of town and it was noises outside at night. They...More

    Review collected in partnership with this hotel
    Thank michaelaU3000KW
    Response from Carlos C, Gerente at Thompson Playa Del CarmenResponded yesterday

    Dear michaelaU3000KW, Wow! Thank you for your wonderful review, and generous comments on your stay. We strive to offer personalized service to each of our guests and we are thrilled our superstar team was able to make your stay with us more enchanting. We also...More

    Reviewed 1 week ago

    very dissatisfied and treatment from Christian at the reception. The inconsistency of the food and drinks.. was brutal I will strongly recommend NOT to eat at C grill .... please go to Catch you will have a much much better experienceMore

    Review collected in partnership with this hotel
    Thank taniamM6606TW
    Response from Carlos C, Gerente at Thompson Playa Del CarmenResponded 5 days ago

    Dear taniamM6606TW, Thank you for your feedback on your stay at Thompson Playa del Carmen. We're sorry to hear you left disappointed with aspects of your experience here. In regards to the inconsistency of the food and drinks i'll make sure to discuss this with...More

    A TripAdvisor Member
    Reviewed 1 week ago

    The beach and poolside service were a huge disappointment. I visited the beach 3 times during my staff and I was never asked if I would like to order a drink or any food. I also had to search for attendants each day to get...More

    Review collected in partnership with this hotel
    Thank A TripAdvisor Member
    Response from Carlos C, Gerente at Thompson Playa Del CarmenResponded 6 days ago

    Dear guest, Thank you for taking the time to write a review of your recent stay at Thompson Playa del Carmen. We are truly sorry to hear that you did found the beach and our poolside service not attentive and you left feeling disappointed in...More

    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Center with Gym / Workout Room
    • Heated pool
    • Outdoor pool
    • Price range
    • US$230 - US$570 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #15 Spa Hotel in Playa del Carmen
    • #18 On the Beach Hotel in Playa del Carmen
    • #19 Luxury Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, TravelUp, Booking.com, Cheap Tickets, Travelocity, Evoline ltd, TripOnline SA and getaroom.com so you can book your Thompson Playa Del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
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    Traveler (726)
    Pool & Beach (155)
    Room & Suite (98)
    Dining (76)
    Hotel & Grounds (498)
    Bathroom (18)
    Family and Play Areas (6)
    Business Center & Event Rooms (2)
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    Ask a question
    Questions & Answers
    December 21, 2017|
    Response from Carlos C | Property representative |
    Hi lewing28, We haven't had any inconvenients with mosquitos on the last few months, plus as we are located on the downtown area we do have less mosquitos than the properties in Riviera Maya. Looking forward to see you and... More
    Google Translation
    Room Tips
    "try to get rooms on the top floor away from calle 12. towards calle 14 as it's quieter."
    Read review
    "anythng facing 5th avenue is great- 131 is where I stayed and liked it."
    Read review
    "Second Floor (actually 4th Floor) has better views of the ocean. Loved our Room 230."
    Read review
    "Ask for a room overlooking the Calle Corazon for the best views!"
    Read review
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