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Thompson Playa Del Carmen

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Traveler (776)
Pool & Beach (163)
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Overview
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travelers talk about
“rooftop pool”(115 reviews)
“catch restaurant”(27 reviews)
“the main hotel”(22 reviews)
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Offers from Thompson Playa Del Carmen
Offers & Announcements: 4TH NIGHT FREE
Hotel packages
Offers from Thompson Playa Del Carmen
Offers & Announcements: 4TH NIGHT FREE
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Reviews (989)
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All reviewsrooftop poolcatch restaurantthe main hotelamazing hoteltequila tastingbeach hotelhotel experienceluxury hotellight sleepersister propertybeach accesswould highly recommend this hotelspecial thankstacosthe entire staffnight lifeour honeymoon
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1 - 5 of 667 reviews
Reviewed yesterday via mobile

This is a beautiful hotel! Your very first impression is of luxurious finishes and high-end craftsmanship, matched by genuinely friendly and caring professional staff. We we're lucky enough to be in the Panoramic Suite, which was very spacious, with well-thought-out details, plenty of storage, high-end...More

Thank fgrnyc
Hotel's Favorite
Reviewed January 24, 2018 via mobile

From the view to the rooms, this hotel is all about luxury. I loved the salmon at the Catch restaurant, the pool was super relaxing, the rooms were modern and clean, and the staff went above and beyond! They remembered who we were and always...More

3  Thank cjmhotels
Reviewed 5 days ago

The customer service here was amazing. Everybody was friendly, helpful and accommodating. As a tourist, they gave us the safest and most cost efficient options to site see around town. The pool was great and the food was delicious.Leyser Diaz was an excellent security guard...More

1  Thank slhomedesigns
Reviewed 1 week ago

Beautiful hotel in the heart of Playa del Carmen. The staff is absolutely wonderful. From the management down everyone was engaging and interested in doing whatever they could to make us feel at home.

Review collected in partnership with this hotel
Thank 173ll
Reviewed 1 week ago

What a beautiful trip. I felt so accommodated from start to finish. Guest Services Agent, Charlie Villaseñor Salmerón didn't skip a beat on assuring all reservations, transportation, requests, amenities, etc were taken care of ahead of time and with the most incredible customer service. I...More

Thank ellingson1
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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
US$168 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$168 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveler (776)
Pool & Beach (163)
Room & Suite (130)
Dining (85)
Amenities (10)
Family and Play Areas (6)
Business Center & Event Rooms (2)
Questions & Answers
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LaJolla2013
April 23, 2018|
Answer
Response from Carlos C | Property representative |
Hi LaJolla2013, You are right, we are a pet friendly hotel, please send us an email to send you our guidelines. Looking forward to welcome you. Sincerely, Carlos Carreon Hotel Manager
0
Votes
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CCBedor314
April 22, 2018|
Answer
Response from Carlos C | Property representative |
Hola CCBedor314, We do have a day pass with a minimum consumption on the rooftop pool and also we also have cabanas available. Looking forward to welcome you! Sincerely, Carlos Carreon Hotel Manager
0
Votes
Shon N
March 7, 2018|
AnswerShow all 2 answers
Response from Carlos C | Property representative |
Hey Shon, It is not, however we do have our own all inclusive package, send us an email and we will send you all the information. Looking forward to see you at Thompson Playa del Carmen soon. Sincerely, Carlos... More
1
Vote
Room Tips
"The higher the room number the farther away from the elevators."
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"Ask for a room on the quieter side you may not require ear plugs"
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"I believe all of the rooms offer beach view."
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"Get a room on the second floor so the people in the mall can't see you. Also, get a room on 14th St. to..."
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