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Traveler (18)
Room & Suite (27)
Ratings and reviews
  • Excellent26%
  • Very good35%
  • Average20%
  • Poor9%
  • Terrible10%
Apr 16, 2018
“color in centre”
Oct 10, 2017
“Good option”
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What's included
Free Wifi
Multilingual Staff
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Fitness center
Pets Allowed
2 Star Hotel
Imagine enjoying the best City in the Mayan Riviera, its clubs, bars, restaurants...So much fun! Imagine yourself relaxing on the beaches of the Caribbean Sea, surrounded by white sand, crystal clear waters and a warm sun tannig your skin. Imagine relaxing in a comfortable room, with...
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Location and contact
Calle 1 sur Entre Calles 12 Y 14, Playa del Carmen 77010, Mexico
20.6 km to Cozumel Airport
18 restaurants are within a 0.5 km radius
6.3 km from Xcaret Park
View nearby attractions and restaurants
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29 Jul30 Jul
1 room, 2 adults, 0 children
Standard Room
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Reviews (106)
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1 - 5 of 21 reviews
Reviewed 8 June 2018

Horrible. Horrible. Avoid this place. Smelly, dirty, and uncomfortable bed. Could see the bugs. Gross. I couldn’t even stay one night before having to move to a different hotel. I stayed 30 minutes and ran away. Spend a couple of extra dollars and get a...More

Review collected in partnership with this hotel
Thank mike12334512
Response from Koox_Group, Social Media at Koox Playa HotelResponded 13 June 2018

Hi mike12334512 We are sorry that your stay at Koox Playa Hotel has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox Hotels.

Reviewed 16 April 2018

clean, color, friendly for young travelers, because is nearby most noise street in the city. wifi is working, but just before the room..and the shower did not work much, it was more like morning dew (but we was on 3rd floor)More

Review collected in partnership with this hotel
Thank domihesounova
Response from Koox_Group, Social Media Manager at Koox Playa HotelResponded 17 April 2018

Hi Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed the services and facilities of our Koox Playa Hotel. We really appreciate your opinion, we assure you that the quality and services efforts will...More

Reviewed 19 January 2018 via mobile

Checkin is up 3pm..so we wait..rooms clean just bathroom need after years reconstruction...its could be normal seriouz hotel but..at 10 p.m start disco in your room..can imagine after 30hours flight i spent all night with pillow on the head..i recomend absolutly this hotel when u...More

Thank Novigrad
Reviewed 31 December 2017 via mobile

What a dreadful noisy place! DJ’s on many different bars make a competition on who can play loudest and it makes the place as an inferno of noise - even in the room. I love music and spends lots of time on music festivals so...More

Thank Linda M
Reviewed 11 October 2017

I was able to obtain a very affordable rate through mexvax.com. It was fast and easy, and I was also surprised by how quick the check inn was when we arrived. The Koox Playa Hotel is a small and affordable option if you’re looking to...More

Thank JDO77
Response from KooxHotels, Social Media Manager at Koox Playa HotelResponded 16 October 2017

Hi JDO77 Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed the services and facilities, and the suggestions of our staff at Koox Playa Hotel! We assure you that the quality of our service...More

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Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Multilingual Staff
Price range
US$29 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Price range
US$29 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
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Traveler (18)
Room & Suite (27)
Questions & Answers
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Room Tips
"ask for a top floor one on the side away from the nighclubs"
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"any room will be a good choice. Even the smaller one is big enough for 2 people."
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