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Grand Hyatt Playa Del Carmen Resort

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Traveler (1685)
Room & Suite (513)
Storyboard
Ratings and reviews
Certificate of Excellence
  • Excellent71%
  • Very good17%
  • Average6%
  • Poor3%
  • Terrible3%
Travelers talk about
“day club”(72 reviews)
“club level”(52 reviews)
“the grill”(114 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
4 Star Hotel
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Hyatt Playa del Carmen will arrive to bring guests an intimate introduction to the Bohemian vibe of...
Offers from Grand Hyatt Playa Del Carmen Resort
Special Offer: Foodies Package 🍤🍣🍒
Hotel deals
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Location and contact
1a Avenida esquina Calle 26 | Colonia Centro, Playa del Carmen 77710, Mexico
Hotel website
18.7 km to Cozumel Airport
182 restaurants are within a 0.5 km radius
7.8 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,390)
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1,595 results
Traveler rating
1,129
257
104
53
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1,129
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Show reviews that mention
All reviewsday clubclub levelthe grillbeach club next doorclub musicbeautiful hotelrooms are modernadult poolrestaurants and shopspool areaocean frontfifth avenuesushi barpool staffpartial ocean viewswim up roomfamily vacation
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1 - 5 of 1,595 reviews
Reviewed yesterday

The Grand Hyatt Playa del Carmen is a great hotel with all the comforts expected. The service and thoughtful greetings are welcomed and makes one feel that you are indeed a valued guest. Would definitely return.

Review collected in partnership with Hyatt Hotels
Thank esandent
Hotel's Favorite
Reviewed 24 April 2018 via mobile

This is a magnificent place, perfectly located on the private beach a minute from the 5th Ave. The girl decor is marvelous, the rooms are destined for you to feel you are the only room in the hotel. Breakfast is a great Kickstart for the...More

Thank TravelingAsher
Response from GrandHyattPlaya, Director de Relaciones Públicas at Grand Hyatt Playa Del Carmen ResortResponded 27 April 2018

Dear TravelingAsher, Thank you very much for your great review. We are totally happy after read your description. Our main purpose is to over exceed the expectations of our guests who are the most important for us. Reading carefully your review we couldn't agree more,...More

Reviewed 2 days ago

Honestly, this hotel exceeded my high expectations! All the staff were incredibly polite, friendly and respectful. I must say that David in the Club Lounge was particularly helpful and kind. The rooms were beautiful, modern and spacious. We had a sea view room and it...More

1  Thank Lucy G
Reviewed 3 days ago

We loved our time and experience at the Grand Hyatt Playa del Carmen! The staff was great (so many to name, but a special thank you to Ms. Karen who was one of their guest relations staff, Mr. Carlos, one of the great pool and...More

Review collected in partnership with Hyatt Hotels
Thank ihsana76
Response from GrandHyattPlaya, Gerente at Grand Hyatt Playa Del Carmen ResortResponded 2 days ago

Dear Ihsana76, Thank you for taking the time to share your experience with us. So great that you have enjoyed our unique Grand Hyatt Playa del Carmen property. Our resort is a very unique concept in downtown and we work very hard to make sure...More

Reviewed 4 days ago

Stayed at the Grand Hyatt for one week with my family. Had a fantastic time, rooms were modern, clean and comfortable. Staff attentive to your needs and display genuine care, they like to work there and it shows. The sea is not at its best,...More

Review collected in partnership with Hyatt Hotels
Thank Mauricio M
Response from GrandHyattPlaya, Gerente at Grand Hyatt Playa Del Carmen ResortResponded 2 days ago

Dear Mauricio, Thank you very much for your review. We are extremely happy to hear about your grand staying in our beautiful property. This is a sophisticated Resort but still chic and vibrant because of its location, right in the center of Playa del Carmen...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$186 - US$536 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$186 - US$536 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1685)
Room & Suite (513)
Pool & Beach (320)
Dining (133)
Family and Play Areas (50)
Amenities (43)
Business Center & Event Rooms (16)
Questions & Answers
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Mohmmad S
18 June 2018|
Answer
Response from Esther d | Reviewed this property |
Its about a 100 pesos a day if I remember correctly. So about 5 US$
0
Votes
Schleins Girl
24 May 2018|
AnswerShow all 2 answers
Response from Deborah E | Reviewed this property |
If you don’t mind not having a beachfront view then request a garden view. Also request a room on the right hand side of the hotel (the right side as you walk in to reception).
0
Votes
Hannah V
2 May 2018|
AnswerShow all 4 answers
Response from Amanda R |
Also, I was able to get in touch with the hotel and they were able to answer many of my questions via email. Make sure to explore a couple cenotes:)
1
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