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The Royal Haciendas All Suites Resort & Spa

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Traveler (2127)
Pool & Beach (493)
Room & Suite (489)
Overview
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“los murales”(276 reviews)
“rotunda bar”(66 reviews)
“time share”(284 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from The Royal Haciendas All Suites Resort & Spa
Special Offer: TRANSFERS + TOUR CREDITS
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Offers from The Royal Haciendas All Suites Resort & Spa
Special Offer: TRANSFERS + TOUR CREDITS
Hotel deals
Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,089)
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1 - 5 of 3,457 reviews
Reviewed today

The resort itself was wonderful, very clean and well kept. The staff at the check-in (Beatriz) was very rude and not accommodating. The rest of the resort staff were great, made us feel welcomed. We tried to get room service for our breakfast on the...More

Review collected in partnership with RCI
Thank Lise H
Hotel's Favorite
Reviewed January 17, 2018

Traveled here with wife and 2 kids, ages 7 and 3 over new years for a week with the All-inclusive package. About 40 minute ride from Cancun airport. Most resorts are nice and beautiful as this one, but the thing that separates Royal Haciendas from...More

7  Thank kennywah
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded January 20, 2018

Dear kennywah, Thank you so much for taking the time to review your recent stay at The Royal Haciendas. We love hearing from our return guests about their vacation experiences. Our staff is constantly striving to make sure that our guests have the best vacation...More

Reviewed 3 days ago via mobile

The Royal Haciendas is one of our favorites. The resort is very clean and the staff are super friendly. They do a superb job with yard work, maid service, and wait service. Staff are very personable. We loved the kind, easy going nature of the...More

Thank Brimlaramee
Reviewed 4 days ago via mobile

Overall it was a great resort! Lady at check in called Beatriz was extremely rude and obnoxious... heard her making fun of other guests in Spanish and couldn’t help but to give her a dirty look and in no time she took it upon her...More

1  Thank cabraldaisy
Reviewed 4 days ago via mobile

We came to stay at The Royal Haciendas in Playa Del Carmen, Mexico with our two kids. One night we decided to make an appointment to Hibachi Grill restaurant and we learnt that the only time you can go to dinner if you have kids...More

Thank AslihanBoston
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 3 days ago

Dear AslihanBoston, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you. Rest assured the behavior you described is not encouraged nor promoted by...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$203 - US$411 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$203 - US$411 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (2127)
Pool & Beach (493)
Room & Suite (489)
Dining (155)
Amenities (75)
Family and Play Areas (12)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Karen D
April 17, 2018|
Answer
Response from fortmyersf_1 | Reviewed this property |
Hi, the upcharges are only on a few of the items. Plenty without & even when there is one, it's minimal. Children are welcome, but the place is small, so they should be well behaved. You will love it there!!
0
Votes
Room Tips
"we stayed at several rooms already and all the rooms are great ... this time we upgraded to ocean front and..."
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"The rooms are spacious and housekeeping does a good job with all the cleaning and getting it done in a timely..."
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"No tip because the cleaning lady did not even wash my coffee pot or change the towels in the afternoon or..."
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"Request a room on one of the top two floors in the buildings closest to the beach (F building is best..."
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