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The resort itself was wonderful, very clean and well kept. The staff at the check-in (Beatriz) was very rude and not accommodating. The rest of the resort staff were great, made us feel welcomed. We tried to get room service for our breakfast on the...More
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Traveled here with wife and 2 kids, ages 7 and 3 over new years for a week with the All-inclusive package. About 40 minute ride from Cancun airport.
Most resorts are nice and beautiful as this one, but the thing that separates Royal Haciendas from...More
7 Thank kennywah
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded January 20, 2018
Thank you so much for taking the time to review your recent stay at The Royal Haciendas.
We love hearing from our return guests about their vacation experiences. Our staff is constantly striving to make sure that our guests have the best vacation...More
The Royal Haciendas is one of our favorites. The resort is very clean and the staff are super friendly. They do a superb job with yard work, maid service, and wait service. Staff are very personable. We loved the kind, easy going nature of the...More
Overall it was a great resort! Lady at check in called Beatriz was extremely rude and obnoxious... heard her making fun of other guests in Spanish and couldn’t help but to give her a dirty look and in no time she took it upon her...More
We came to stay at The Royal Haciendas in Playa Del Carmen, Mexico with our two kids.
One night we decided to make an appointment to Hibachi Grill restaurant and we learnt that the only time you can go to dinner if you have kids...More
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 3 days ago
Thank you for taking time to post about our resort.
We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you.
Rest assured the behavior you described is not encouraged nor promoted by...More
Response from fortmyersf_1 | Reviewed this property |
Hi, the upcharges are only on a few of the items. Plenty without & even when there is one, it's minimal. Children are welcome, but the place is small, so they should be well behaved. You will love it there!!