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The Royal Haciendas All Suites Resort & Spa

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Traveler (2256)
Pool & Beach (511)
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Ratings and reviews
Travelers' Choice2018 Winner
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“los murales”(288 reviews)
“thomas moore”(61 reviews)
“time share”(293 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
4 Star Hotel
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal...
Offers from The Royal Haciendas All Suites Resort & Spa
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Location and contact
Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Hotel website
19.2 km to Cozumel Airport
20 restaurants are within a 2 km radius
4.6 km from Quinta Avenida
View nearby attractions and restaurants
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,284)
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1 - 5 of 3,611 reviews
Reviewed yesterday

This was our first stay at the Royal Haciendas (6/30/18-7/7/18) and we were very impressed. The service was outstanding, and the resort is beautiful . The rooms are huge and comfortable and VERY clean. That is huge with me when I am staying somewhere. The...More

Review collected in partnership with this hotel
1  Thank tvh72
Hotel's Favorite
Reviewed 17 January 2018

Traveled here with wife and 2 kids, ages 7 and 3 over new years for a week with the All-inclusive package. About 40 minute ride from Cancun airport. Most resorts are nice and beautiful as this one, but the thing that separates Royal Haciendas from...More

12  Thank kennywah
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 20 January 2018

Dear kennywah, Thank you so much for taking the time to review your recent stay at The Royal Haciendas. We love hearing from our return guests about their vacation experiences. Our staff is constantly striving to make sure that our guests have the best vacation...More

Reviewed yesterday

The Royal Haciendas is a beautiful, relaxing resort. The have great amenities, pool bar and plenty for kids to do. The spa is top notch and the Los Morales restaurant is outstanding. They have a warm and welcoming staff to meet your needs at any...More

Review collected in partnership with this hotel
Thank kferrellfam
Reviewed 2 days ago

The Royal Haciendas never disappoints. Always such a good time and good vibes! The sport activities workers are what make the trip memorable! Luis, Alfredo, and Chema are a fun group of workers and are the best! I looked forward to seeing them the whole...More

Thank carolinaxmelgoza
Reviewed 2 days ago

We had a great time staying at the Haciendas, good service and friendly staffs. We rented a car through a very nice alamo staff there. Weather in July were a bit hot, and there a lots of seaweed in the ocean. But we still had...More

Review collected in partnership with this hotel
Thank Vivianhbl
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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$196 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$196 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (2256)
Pool & Beach (511)
Room & Suite (490)
Dining (158)
Amenities (75)
Family and Play Areas (15)
Business Center & Event Rooms (1)
Questions & Answers
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Mandy P
A current review has brought up a couple questions for me. "It's also tough to get dinner reservations at Los Murales if not done with enough advance notice. The all inclusive package isn't really all inclusive as there is a surcharge for any top shelf alcohol, most beer (except for the house light and dar selection)" I thought that reservations for Los Murales had to be same day reservations? It was my understanding that the only way to get reservations was to call the front desk first thing that same morning, that they couldn't be reserved any more in advance than same day. Also, what is the procedure to make reservations for the hibachi grill? Could someone please respond or send me a list of all the alcohol and beer that is included in the all inclusive plan? I thought I had read a response to an older question that there were other beers included in the all inclusive, one of them was Modelo Negra. Not sure if I have seen a list of included alcohol. Thanks in advance for any responses.
10 July 2018|
AnswerShow all 5 answers
Response from Kim H | Reviewed this property |
Funny, I followed the forums and almost canceled our trip because everyone was saying they closed down beaches/were unswimmable. I even emailed RH with concerns and received an email explaining the way they clear it which... More
2
Votes
Rhonda D
27 June 2018|
AnswerShow all 2 answers
Response from Kim H | Reviewed this property |
Coke products...…
0
Votes
Girly53
22 June 2018|
Answer
Response from Jeremy K | Reviewed this property |
No because the Caribbean Sea faces east, but you can watch the sun rise.
0
Votes
Room Tips
"Make reservations for Las Muleras restaurant as soon as you arrive. Food is delicious, but you must have a..."
Read review
"Reservar con tiempo y saber que es Tiempo Compartido, familiar. No hay nada que hacer después de las 11:30..."
Read review
"Rooms with a beach view are beautiful"