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Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
33 people are viewing this hotel
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Fairmont
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Pool & Beach (1187)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Mayakoba
Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. ...More Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of certification by Rainforest Alliance.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle rental
Bicycles available
Boating
Diving
Golf course
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Bicycle tours
Entertainment staff
Patio
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Strollers
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
River View
Languages Spoken
English, Spanish
Hotel links
Special Rate:Take your time - Save Up to 20%

Location

Full view
36Car recommended
Grade: 36 out of 100
22Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Carretera Federal Cancún Km 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport42 kmSee all flights
Aerodromo de Playa Del Carmen9 kmSee all flights
See all nearby hotels
6592Reviews517Q+A100Room tips
Traveler rating
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Popular mentions
Magnum PI wrote a review Today
Irvine, California3 contributions1 helpful vote
My wife and I recently returned from our sixth time at the Fairmont Mayakoba and it continues to amaze each and every time. They have added some nice pools at beach along with some restaurants and bars which add to the beach experience. The service by all the staff was amazing and very friendly. It doesn't really matter where on the property you stay, they have golf carts to drive you wherever you want to go and you can also take a car from the lobby to the other 3 hotels if you want to try their restaurants. We are able to put all of our dining at other properties on our Fairmont bill which is very convenient. Although we didn't play golf, the course if beautiful and hosts the only PGA event in Mexico. We book spa services every time we visit and the people there are top notch. I highly recommend booking a spa day and visit the pools on the upper deck while you are there. Unfortunately several of the usual restaurants were closed for remodeling however we have dined many times and have had great experiences in the restaurants. Make sure and book a boat tour through the mangroves, it will give you an entirely different perspective on the vastness and beauty of the property. We are very excited to see all the changes they make to their dining for when we visit next year and have high expectations for the food and service although I am confident they will meet them. A special thank you to David and the hotel manager for making our anniversary trip an 11 on a scale of 1-10. We cannot say enough about the hospitality and kindness we were shown during our visit.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: All the rooms are good and they all offer different perspectives of the property.
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trippkeber wrote a review Jan 2020
Denver, Colorado7 contributions21 helpful votes
Hotel's Favorite
My fiance and I have traveled the world including lots of resorts & homes throughout Mexico. We have been to the Riveria Maya many times previously; hence we decicded to take break for a few years from Playa de Carmen since it was just too busy. Recently we decided at the last minute to book into the Fairmont Mayakoba over the Christmas Holidays and much to our delight we were overwhelmed with such incredible gracious and generous hospitality. From the monent we arrived Eduardo, the front desk manager greeted us in perfect English and asked us how our travels were. He was kind and genuinely interested. Quickly he surmised that we had something more in mind than just a std room and went to bat for us in securing an upgrade. Needless to say that when we arrived at the Camaleom Suite (aka the Presidential Suite) which was beachfront with a beaurtful pool and luxurious accommodations, we were blown away ! To be honest we could not have been happier with the suite, that is UNTIL we met the most amazing and dedicated hospitality employee ever, who also happended to be our very own butler, Mr David Loranzo. His kindness and willness to "serve" never waivered and no request was too small (or silly..) From shopping for gifts to bringing fresh towels and ice, he set a very high bar for the rest of the staff. David was an intregal part of this vacation being so special. BUT...it didnt stop there. Daily we met Mar (she was part of the transport team) as well as Edgar who was a valet out front. They made it ther mission to ensure we made every reservation on time and there was nothing left to be asked for. Again two very valuable and decicated employees. This was a recurring theme and canidly 6 nights completed spoiled us for any future vacation. Mind you not all can afford or NEED the Camaleon Suite but I promise you we will not stay elsewhere on Quintana Roo. If your travels take you South of the Border, give the Fairmont a long hard look and dont be afraid to ask (and pay) for the upgrade. Well worth it. We will be back. Tripp & Kendra
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Date of stay: December 2019
Rooms
Service
Sleep Quality
13 Helpful votes
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Response from karinagutierrezmyk, Quality Manager at Fairmont Mayakoba
Responded 16 Jan 2020
Dear Tripp & Kendra, We appreciate your comments regarding your stay at Fairmont Mayakoba. It is a pleasure to receive these positive feedback. I am sure that Eduardo, David Lozano, Mar and Edgar will be more than happy to read your comments. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Karina Gutierrez / Quality Manager
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joannaca7 wrote a review Yesterday
Raleigh, North Carolina6 contributions
+1
We traveled to the Fairmont Mayakoba for the THIRD time in two years back in July 2021 (and previously we had a strict policy not to repeat vacation spots!). There are not enough words to say how incredible this resort is. From the room amenities, to the pools, and 5-star food and beverage at EVERY restaurant, Fairmont Mayakoba truly is a resort unicorn. So rarely do you find a place that is impeccably clean, gorgeous, and hospitable. What makes it truly one of our very favorite places to travel are the people. From Deneb, a true gem at the Concierge desk, to Alejandro, the BEST bartender and, now, truly someone we would call a friend - seriously, ask for him at the swim up bar and don't miss out on his specialty drinks. From the moment we arrived, Deneb ensured we had all of our restaurant reservations taken care of, sent my parents, who were celebrating their 50th wedding anniversary on this latest trip, the most beautiful arrangement of flowers and chocolates, and ensured my 4-year old, who was still a bit too young to participate in the kids' club activities, felt included by giving her an adorable set of plush monkies to take home. She still sleeps with them every night and talks about the magical time we spent in Mexico. If you're concerned about Covid-19 protocols, don't be. Not once did we feel unsafe during our time at Mayakoba, and we traveled twice during the pandemic. They do an amazing job balancing the safety of guests with comfort and ease as well. This property is going to be even more spectacular after the most recent set of renovations - we CANNOT wait to go back. Seriously, do not hesitate to book this amazing resort. You will have the time of your life.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: The Casitas are where it's at!
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Response from Cindy Diaz, Propietario at Fairmont Mayakoba
Responded yesterday
Dear joannaca7 , Thank you for your 5 star review, we are beyond thrilled to hear that you had a wonderful stay. Our team is extremely committed and passionate about what they do and it’s inspiring feedback like yours that motivates them into providing a superb guest experience. The best reward we could have is such an amazing review. We cannot thank you enough and wait to welcome you back to our Caribbean paradise. Sincerely, Cindy Diaz Marketing & Communications Coordinator
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STEVEN D wrote a review Yesterday
2 contributions
Beautiful setting and great accommodations with friendly and attentive staff. Food is better than average, but not great. Most units are a very long way from the beach (probably 2 miles by shuttle). It would be nice if the cut a path through trees so people could walk to the beach. Our room was near a wedding and it was very loud late into the evening. This was unacceptable to us, since we couldn't sleep. In the future, the hotel should place people who aren't going to the wedding in rooms in a different part of the property and save the close rooms for wedding goers. The whole experience soured us on the property for the first day of our vacation.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: only go on all inclusive plan, since food and drinks are very expensive
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Response from Cindy Diaz, Propietario at Fairmont Mayakoba
Responded yesterday
Dear stevendI1859RZ, Thank you for taking the time to share your feedback, it is very important to us. We are very concerned that the service you received was anything less than exceptional, as we take great pride in creating remarkable experiences. Please ensure that we will take your observations to our team in order to make our guests stay seamless. Do not hesitate to contact us directly at mayakoba.marketing@fairmont.com if you would like to add any other comment. It would be our privilege to have you back and regain your trust. Sincerely, Cindy Diaz Marketing & Communications Coordinator
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RMfromSBA wrote a review 16 Oct
12 contributions6 helpful votes
We are a family of 4 with two kids 3/7. We have been to Mexico/Punta Cana many times and tried out many All Inclusives - we finally decided to try out the Fairmont. We stayed in a standard pool view room All Inclusive package and they offered us a upgrade to a canal view for $50 extra a night and a beach area suite for $300 a night. As we don't spend much time in the room we declined. The grounds were beautiful, the beach had zero seaweed and zero waves. There was hardly any snorkeling at the beach, but there were many neat shells one can collect just left of the seaweed barrier. We rented kayaks for free a few times with zero wait. We also enjoyed riding the provided bikes around the property. They have small bikes for kids and ones with training wheels. The cost to rent a jetski from the hotel is $125 a half hour. The front desk was clear on when one would occur extra charges that were not part of the All Inclusive package. They gave us a $20 credit at the candy shop Sweet Spot which we used and a $50 credit to the spa which we didn't use. Trattoria was 15 % surcharge, room service was $5 + 15% surcharge to use. All waiters would let you know if any alcohol or meal that was ordered was not part of the ai plan - but nothing we ordered was not part of the plan. At kids club only 3 hours (9am,11am,4pm) were included in the plan. Breakfast at La Laguna was good but I found the layout to be confusing and they wanted employees to do all the serving including almonds, spices, etc but majority of the time they were not around. Dinner at La Laguna and La Playita seemed to be just okay and very similar. Lunch at the beach and the pool were the best. We enjoyed the fish tacos and salads and peel and eat shrimp and nachos for lunch. The kids never went hungry and loved the Mac and cheese and deserts. We enjoyed the sushi and other meals at Hix. The new Hix restaurant just reopened and it was beautiful. The drinks at all locations were definitely watered down as we drank all day and hardly caught a buzz. They were very good though. If I was paying full price for them I would be disappointed. Average bill was around $80 for breakfast at La Laguna $300 for lunch and drinks at the beach/$200 for snacks and drinks at pool/ and $300 for dinner and drinks. Considering everything I left expecting more. The place is beautiful, the $25 a day per adult resort fee is excessive for what you get, they even charge you to use the gym, the drinks are watered down or fake, for this price I expected better tasting food especially at dinner. In my opinion the Hyatt Ziva and Grand FIesta Americana has better tasting food. One evening at the pool on a Monday we were one of two families at the pool, after not seeing the waiter for 30 minutes I walked over to the bar to find him sitting down laughing and talking with the bartender. I then had to ask the bartender for a drink and my ticket (bill) to sign. For this price I expect the service, all meals, and drinks to be top of the line even though how beautiful the property is,
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Date of stay: October 2021Trip type: Traveled with family
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Response from Cindy Diaz, Propietario at Fairmont Mayakoba
Responded yesterday
Dear RMfromSBA, Thank you for taking the time to share your feedback, it is very important to us. Our team takes great pride in creating remarkable experiences, and we are deeply sorry that your experience was less than extraordinary. We would be more than happy to have you back with us soon so that you can enjoy our renovated property and provide to you the outstanding experience all of our guests are used to. Do not hesitate to contact us directly at mayakoba.marketing@fairmont.com if you would like to add any other comment. Sincerely, Cindy Diaz Marketing & Communications Coordinator
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PRICE RANGE
US$192 - US$643 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont mayakoba hotel playa del carmen, fairmont hotel playa del carmen, fairmont playa del carmen, mayakoba, playa del carmen fairmont
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
401
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Frequently Asked Questions about Fairmont Mayakoba
Which popular attractions are close to Fairmont Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.7 km).
What are some of the property amenities at Fairmont Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont Mayakoba?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Fairmont Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Mayakoba?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Mayakoba?
Conveniently located restaurants include El Puerto - Fairmont, Saffron, and Punta Bonita at Rosewood Mayakoba.
Are there opportunities to exercise at Fairmont Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont Mayakoba have an airport shuttle?
Yes, Fairmont Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Mayakoba?
The staff speaks multiple languages, including English and Spanish.