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Illusion Boutique Hotel by Xperience Hotels

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Traveler (612)
Room & Suite (373)
Pool & Beach (235)
Ratings and reviews
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travelers talk about
“rooftop pool”(36 reviews)
“perfect location”(41 reviews)
“balcony room”(11 reviews)
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What's included
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
Rooftop Bar
Concierge
Dry Cleaning
Rooftop Terrace
Housekeeping
Private Balcony
3 Star Hotel
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style.
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Location and contact
Calle 8 Norte | entre 5a Avenida y Playa, Playa del Carmen 77710, Mexico
18.9 km to Cozumel Airport
322 restaurants are within a 0.5 km radius
7.0 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,714)
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833 results
Traveler rating
476
246
61
33
17
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LanguageEnglish
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476
246
61
33
17
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All reviewsrooftop poolperfect locationbalcony roomfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelbeach clubbars and restaurantsnight lifeocean viewking bedour honeymoonave
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1 - 5 of 833 reviews
Reviewed 2 days ago via mobile

I booked the hotel the day before on their website direct. When we arrived at the hotel they said they did not have my reservation in their system...I showed them the email they had sent to confirm the booking...the help desk was not helpful and...More

Thank ali703
Reviewed 5 days ago

I hate to be this guy but I never though I need to write a bad review until now. Bought my room upfront, when I show up to the hotel at 12pm before check in they assure me nothing was wrong with my reservation and...More

Thank travelallthetime5236
Reviewed 1 week ago

I was welcomed with a drink in hand. Check in is normally at 3pm but because the room was ready they let me check in early. The room was great, really clean with strong air conditioning, refrigerator, king size bed, plenty of ac outlets, great...More

1  Thank r00ster160
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 2 days ago

Dear Ambassador Rooster160, Infinite thanks for taking the time to give us your opinion about your stay in one of our hotels. The most important thing for us is that you feel comfortable, that every moment of your stay you can be feel at home...More

Reviewed 2 weeks ago

The rooms are fairly basic and tidy, but the location is excellent in the center of town and the staff are incredibly friendly. Claudia was particularly helpful and kind during my stay. I'd certainly stay there again.More

1  Thank billgelfeld
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 2 days ago

Dear Ambassador Billgelfeld, Thank you very much for your comment! It was a pleasure to meet you and I am so happy to know that you have a great stay and moment with us, Xperience Hotels Family will always search the best for you. I...More

Reviewed 2 weeks ago via mobile

Got a great deal booking direct through the hotel website. It's in a perfect location. Just off 5th Ave. By the beach. Big rooms. You won't find better staff anywhere, either. Rosanna, Claudia, Natalia, Ingrid, Edgar and Nick walk that extra mile to help. Importantly,...More

1  Thank Rogertavener
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 6 days ago

Dear Ambassador Rogertavener, What so lovely comment! It was a pleasure to have you here in your home and give you memorable moments. Now you have 6 other hotels that you have to visit,Xperience Hotels. It is really important for me that you feel like...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$63 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$63 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveler (612)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
Ask a question
irelandladyluck
6 March 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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Google Translation
lambracht
9 February 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
20 October 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"dont pre pay the room"
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"the higher up 4th or 5th floor offer best views"
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"Rooms with a balcony facing the streets are nice, but due to the marriachi band [playing every night, it can..."
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"5th floor rooms have the best views and are just remodeled."
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