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Illusion Boutique Hotel by Xperience Hotels

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Traveler (599)
Room & Suite (373)
Pool & Beach (235)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(39 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,661)
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Traveler rating
463
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60
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16
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463
242
60
32
16
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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1 - 5 of 813 reviews
Reviewed 3 weeks ago

Clean, roomy, well-located, lovely breakfast. Can't think of a better value for money. From there you can walk pretty much everywhere and even though it's right next to 5a avenida, there's no noise. Some reviews say breakfast portions are small - there's no buffet, you...More

2  Thank Bruna G
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 3 weeks ago

Hi Ambassador Bruna! It is very motivating for us to find comments from this level, these make us work more every day to keep everything always in order and with the best quality standards, so that each of you choose us as your home to...More

Reviewed April 7, 2018

Excellent hotel for the price. Located half block from the beach was awesome. The hotel is modern, and the staff are all excellent. The room was very nice and clean. And AC and TV worked just fine. The small pool was very nice as well.More

Review collected in partnership with this hotel
2  Thank ayusomike
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded April 10, 2018

Dear Ambassador Ayusomike, Thank you very much for your comment! We appreciate the time you take to leave us your opinion. I am so grateful that you had a wonderful stay, that is the most value for us. We have other 5 hotels that I...More

Reviewed April 5, 2018

Was moved to Illusions by one of their sister hotels. What a great experience. Aside from the music from Carmen Hotel, which can be good- listening while sitting on your semi private deck ( recommend .5th floor) or when in pool. Downside is hearing it...More

Review collected in partnership with this hotel
3  Thank Donnerfairy
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded April 10, 2018

Dear Ambassador Donnerfairy, Thank you for your trust and for give us the opportunity to give you a better stay! All our Hotels are different, and we are looking to extend our vision in all of our Ambassadors (Guests) in each of our properties. It...More

Reviewed April 4, 2018

We had an uncomfortable stay at this hotel: Few pros and a lot of cons: + Friendliness of the staff + Central location - Noisy room - No privacy and dark: windows only on public parts - Humid room that smells like mold - Discontinuous...More

Thank Marco254
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded April 10, 2018

Dear Ambassador Marco, First of all let me thank you for you valuable comment and taking the time to tell us how do you feel with your stay with us at Illusion Boutique Hotel. Every opinion of our Ambassadors (Guest) is really important for us,...More

Reviewed April 3, 2018

The hotel is kind of low key and cosy place in the very center of the city and just a couple steps from the beach. Nearby are plenty of restaurants and bars, a nice shop downstairs (the Market) and Walmart is on the same street...More

2  Thank Kobamw
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded April 11, 2018

Dear Ambassador Kobamw, Infinite thanks for your comment! We appreciate the time you took to leave us your opinion and details about your stay with us. It is really helpful to know how was your stay since the day of you check in and when...More

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Most Booked Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$74 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$74 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (599)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
Ask a question
irelandladyluck
6 March 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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Google Translation
lambracht
9 February 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
20 October 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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"Don't take no for an answer if you don't like your room and want another"
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"Recommend 4th floor rooms so your right by the pool."
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"Great rooms, great location, great amenities"
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