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The Royal Playa del Carmen

17,053 reviews
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Traveler (15324)
Room & Suite (3685)
Pool & Beach (2647)
Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“maria marie”(1,512 reviews)
“chef's plate”(877 reviews)
“coffee house”(598 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (17,053)Write a Review
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All reviewsmaria mariechef's platecoffee houseromance conciergespice restaurantdanny boyjose garciafrozen grapesreal clubocean viewroom servicehour loungeturn down servicetequila barour honeymoonlobby barbeach butler
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1 - 5 of 14,457 reviews
Reviewed yesterday

This was our second year in a row staying at The Royal. This stay was just as wonderful as the one last year- - we had 3 couples in our party. The staff is always willing to accommodate your wants or needs The grounds and...More

Thank jackiehop82
Reviewed yesterday

My wife and I booked an Ocean view Jr Suite with a King bed. When we got to our room it had 2 Double Beds. When I asked front desk they gave some lame excuse that they guarantee room view but not bed type. Funny...More

Thank Joe L
Reviewed 2 days ago via mobile

One of the most amazing experiences! We had the most luxurious room with a balcony and huge spa bath! Cleaned every day with fresh towel! When it says all inclusive it means it, even 24 hour inclusive room service! We were in heaven! The spice...More

Thank Tegan L
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear Tegan L, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We truly appreciate your wonderful comment, it is really nice, and...More

Reviewed 2 days ago

Celebrating a friend's Bachelor Party last week, we stayed in the master suite. The Hotel room was clean. We were assigned a personal butler (David) to help us with dinner reservations in and out of the hotel, there are a wide variety of restaurants found...More

Thank Jaime J
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear Jaime J, We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank...More

Reviewed 2 days ago

What can I say about this resort other than a rave review - the amenities, food, rooms, entertainment...all first class but the staff are really what set the experience apart! Traveled to Playa Del Carmen with my 90 year old grandma a couple weeks ago,...More

Thank Tina H
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear Tina H, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

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About
Awards & Recognition
Travelers' Choice
2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Beachfront
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$329 - US$676 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$329 - US$676 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveler (15324)
Room & Suite (3685)
Pool & Beach (2647)
Dining (1446)
Amenities (102)
Family and Play Areas (83)
Business Center & Event Rooms (70)
Questions & Answers
Ask a question
585coline
February 20, 2018|
Answer
Response from Lynn D | Property representative |
Dear 585coline, the late check outs are up to our availavility and they have an extra charge per hour. The guests have to request them at the Front Desk one or 2 days before their check out day. Thank you.
0
Votes
Google Translation
DeSantiago S
February 20, 2018|
AnswerShow all 2 answers
Response from Lynn D | Property representative |
Dear DeSantiago S, thank you for contacting us at THE Royal Playa del Carmen. We have several restaurants to choose from, an Oriental one, a Mexican-French one, 2 buffets, a Mexican oriented one, etc. As for the drinks, we... More
0
Votes
Google Translation
Cindy M
February 19, 2018|
AnswerShow all 2 answers
Response from Lynn D | Property representative |
Hi Cindy M, thank you for your contact, we dont have a rooftop pool unless you have booked a Presidential Suite. These suites have their own private pools. Thank you.
0
Votes
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Room Tips
"Top Floor if its West facing keeps the sun on the balcony longer!"
Read review
"I don't think there are any bad rooms. We have stayed in several different ones."
Read review
"Ask for Ocean View room. Proximity to pool and beach."
Read review
"Ocean Front is closer to the louder pool, if you want quiet, ask for swim up pool suite or garden view about..."
Read review
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