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The Royal Playa del Carmen

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Traveler (16189)
Room & Suite (3752)
Pool & Beach (2744)
Ratings and reviews
Travelers' Choice2018 Winner
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“maria marie”(1,598 reviews)
“coffee house”(633 reviews)
“chef's plate”(910 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness center
Concierge
4 Star Hotel
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with...
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Location and contact
Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
18.8 km to Cozumel Airport
226 restaurants are within a 0.5 km radius
7.7 km from Xcaret Park
View nearby attractions and restaurants
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Reviews (17,920)
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15,202 results
Traveler rating
11,831
2,183
662
301
225
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LanguageEnglish
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11,831
2,183
662
301
225
Show reviews that mention
All reviewsmaria mariecoffee housechef's plateromance conciergespice restaurantjose garciadanny boyfrozen grapesocean fronthour loungeturn down serviceall inclusive resorttequila barour honeymoonmain poolour waiterlobby bar
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1 - 5 of 15,202 reviews
Reviewed yesterday

The concierge that checked us in was rude, sarcastic, a liar and sneaky. It was 11pm when he checked us in. He told us nothing about our stay. He would go off and quietly talk on his cell to change our reservations. I asked for...More

1  Thank Laura G
Reviewed yesterday via mobile

Master suite was larger than we 2 people need, but was nice. The tub wasn't working but was fixed with short notice. We were a little far from the beach, above the quiet pool. The hike to and from the beach kinda sucked. The food...More

1  Thank David L
Reviewed yesterday via mobile

Have been back only a couple days so I want to leave a review while everything is still fresh in my mind. We were there with another couple for a late summer retreat. Pros: Service is incredible. You never wait for anything. At All restaurants...More

Thank bigeherr
Reviewed yesterday via mobile

Every year my husband takes his business associates on a trip and this was our fourth time to stay at The Royal. It is a wonderful place to stay with an awesome location that is very close to downtown Playa. The service is impeccable, the...More

Thank dkboymom
Reviewed yesterday

First of all, the staff was amazing. They are so friendly and genially want to ensure you have a wonderful time.There are many restaurants to choose from: Asiana is the best in my opinion. Water aerobics//zumba is fun each morning in the pool area. I...More

Thank EL_Jersey
View more reviews
About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Beachfront
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$206 - US$586 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$206 - US$586 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveler (16189)
Room & Suite (3752)
Pool & Beach (2744)
Dining (1524)
Amenities (102)
Family and Play Areas (83)
Business Center & Event Rooms (71)
Questions & Answers
Ask a question
BobbyB7688
18 July 2018|
Answer
Response from Lynn D | Property representative |
Hola BobbyB7688, Thank you for contacting us. We can tell you that our pools have a good temperatura and we have vegeratrian menus at the resort, not Indian food but vegetarian options. Best regards!
-1
Votes
Google Translation
MB R
17 July 2018|
AnswerShow all 2 answers
Response from joee5 |
One block is 5th Ave
1
Vote
Jerry H
16 July 2018|
AnswerShow all 4 answers
Response from Lynn D | Property representative |
Thank you for contacting us. Yes you do have to wear bracelets in order for us to recognize you as a Resort guest, this is only for your own safety. Thank you.
1
Vote
Google Translation
Room Tips
"Ocean View rooms were really quiet and cozy"
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"Might be worth it to upgrade to the swim-up pool. That looked amazing!"
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"We stayed at the quiet pool"
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"Absolutely recommend the private swim ups!!"
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