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Avenida Constituyentes 2 Centro, Gonzalo Guerrero, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$430
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Free cancellation until 29/10/21
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US$430
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US$378
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (20188)
Room & Suite (4293)
Pool & Beach (3377)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Playa del Carmen
Updated 23/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water. Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
98Great for walkers
Grade: 98 out of 100
223Restaurantswithin 0.5 km
48Attractionswithin 0.5 km
22180Reviews2988Q+A100Room tips
Traveler rating
  • 17,422
  • 2,961
  • 948
  • 448
  • 405
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Popular mentions
Rose C wrote a review Today
Toronto, Canada9 contributions4 helpful votes
The vibe and energy at this resort is amazing. The suites are generously large and the vigorous efforts in the cleanliness of the rooms and common areas was impeccable. The food in all the restaurants offered so many options it was difficult to decide. Last but not least, the staff and entertain team absolutely make this place worth coming back to. Loved the vibe, the cool music, and overall energy this place exudes. Definitely exceeded my expectations
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Junior Suite pool view if you want to see the fun activities or the swim up suites are my 2 picks
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Sanna wrote a review Aug 2021
Southwest Finland, Finland431 contributions73 helpful votes
Hotel's Favorite
Hilton Playa del Carmen was a perfect destination for a stressed out couple who just wanted a little time for themselves. While there are some small improvements I would suggest, I'm rating the resort five stars, primarily because of the service which was impeccable in every way. The staff was incredibly friendly, and we felt very welcome at the hotel, along with its restaurants and cafes. I've never received such great service at any other hotel. The restaurants were similarly great, and breakfast had plenty of fresh fruit and berries, which was excellent for me as someone who doesn't enjoy a heavy breakfast - but it also offered scrambled eggs, toast, bacon, and all the traditional goods for my partner who has a bigger appetite for breakfast. We especially enjoyed a restaurant called Chef's Plate, which offered delicious haute cuisine. The pool area was wonderful, and not too crowded (perhaps because we traveled during the Covid-19 pandemic). In retrospect, we should've chosen a room with a pool, opposed to a balcony, but we also enjoyed the bath tub in the room, as well as the hammock on the balcony. The room was impeccably clean, and tastefully decorated. It had all the necessary amenities, and a luxurious King sized bed. Extra points for the sitting area in the shower, and a little clothesline for swimwear. While I no longer have photos easily accessible to me, the photos provided on the hotel website do great honor to the place, and aren't misleading in any way. The whole resort area was wonderful, very well decorated and just simply beautiful. Since we traveled during Covid, we were slightly concerned about safety, but that turned out to be a relatively pointless worry. The whole resort area was very clean, and we saw staff cleaning and disinfecting areas where people generally moved a lot, constantly. This included door handles, tabletops and so on. It was also quite empty at the resort, so we didn't end up bumping into a lot of other people, which also made us feel safer. The small improvements I mentioned in the beginning of my review include a bit more varied selection of snacks in the minibar (with fruit and something sweet, and juice, for example), robes and slippers available in the room, and generally a bit more closet space. The drawers in the dresser were difficult to open, and the information on the tablet wasn't up-to-date. I also wished there would've been plain yogurt available at breakfast. All in all, however, these are very minor details, and the stay was very successful despite them. As one might imagine, I wholeheartedly recommend staying at Hilton Playa del Carmen, which for us was a wonderful experience. The immaculate resort area, as well as the superior staff made the stay excellent.
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Date of stay: September 2020Trip type: Traveled as a couple
Room Tip: While the rooms with a pool cost a little bit more, I do recommend booking one of those in place...
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1 Helpful vote
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Response from Alfredo Garcia, Promocionar at Hilton Playa del Carmen
Responded 12 Aug 2021
Dear Sanna, There aren’t enough words to thank you for sharing this valuable feedback. We are so honored to hear that you enjoyed our resort overall, and had a relaxing experience. The subjects that you have kindly brought to our attention are greatly appreciated, and we’ll gladly take them into consideration in order to improve. We heart felt thank you for taking the time to share this thorough review, and sincerely hope to welcome you back and pamper you again.
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CMDett wrote a review Yesterday
3 contributions2 helpful votes
Alejandro, Horaero, Fernando, and Victor know how to make a pool party pop! They are so fun and accommodating, and know how to get the crowd going. They make every guest feel special and welcome. This is the only place we will ever stay at in Playa no because of their amazing hospitality!
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Date of stay: October 2021Trip type: Traveled as a couple
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Lisa F wrote a review Yesterday
1 contribution
+1
Just arrived home from Hilton. We hosted 36 people for our wedding. Everything was amazing from the front desk staff especially Paul Avendano. He remembered our names from the day we arrived and could not have been more helpful everyday. He recommended the Presidential Suite for the last few days of our trip. OMG that did not disappoint. It was spectacular and worth the extra money. Diana, our Wedding consultant was outstanding. She went over and above her job description for us. She made every step of planning easy. She is so knowledgeable and is with you from beginning to end of your events. The flower and lighting company, Denzibel, was excellent as well. Flowers were gorgeous.. Our guests were so complimentary of the hotel, staffing, food, pool and location. We could not have chosen a better venue for our Wedding..
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Date of stay: October 2021Trip type: Traveled with family
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Jay wrote a review 17 Oct
1 contribution
My wife and I had an awesome experience. All our needs where met. Juan at the front desk was amazing at accommodating us, with magnificent recommendations to places to go and visit. The hotel was amazing! The food, the staff, the beach, everything was as I expected to be, incredible!
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: The rooms are what you expect when you pay that price
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PRICE RANGE
US$272 - US$528 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal playa del carmen hotel playa del carmen, royal hotel playa del carmen, royal porto real, royal playa de carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
513
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Frequently Asked Questions about Hilton Playa del Carmen
Which popular attractions are close to Hilton Playa del Carmen?
Nearby attractions include Playacrawl (0.5 km), Coralina Daylight Club (0.2 km), and Ambarte (0.2 km).
What are some of the property amenities at Hilton Playa del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hilton Playa del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Playa del Carmen?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Playa del Carmen?
Yes, parking is available to guests.
What are some restaurants close to Hilton Playa del Carmen?
Conveniently located restaurants include Zitla Ceiba, Harry's, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Hilton Playa del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hilton Playa del Carmen have an airport shuttle?
Yes, Hilton Playa del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hilton Playa del Carmen located near the city center?
Yes, it is 0.3 km away from the centre of Playa del Carmen.
Does Hilton Playa del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.