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Hotel Hacienda del Caribe

352 reviews
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Traveler (219)
Room & Suite (179)
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Overview
  • Excellent27%
  • Very good42%
  • Average18%
  • Poor7%
  • Terrible6%
Travelers talk about
“small pool”(16 reviews)
“ado bus station”(11 reviews)
“mexican decor”(4 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Family Rooms
Concierge
3.0 Star Hotel
All hotel details
Offers from Hotel Hacienda del Caribe
Offers & Announcements: 30% off room rate
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Reviews (352)Write a Review
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All reviewssmall poolado bus stationmexican decornight guardmexican haciendabudget accommodationworking acno lifthot waterbasic hotelceiling fantwo blocksclean roomsconvenient locationlonger stayferry to cozumelthird floor
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1 - 5 of 161 reviews
Reviewed December 2, 2017

Your reservation with the internet site will be cancelled and not honored. They scam you into a more expensive rate by saying that the internet site (expedia for example) cancelled the reservation.Totally lying to you. Other than that it is a great place. I hate...More

1  Thank Sapian
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded December 12, 2017

Hola Sapien!!! Thank you for your comments, we are not allowed to cancel reservations from expedia, so before you ensure we lied to you, I recomend you to verify to expedia and I am sure there is a situation between you and expedia. Thank you...More

Hotel's Favorite
Reviewed March 30, 2017

The hotel facilities are very nice (nice common area and room); nice room size and cleanness; comfy bed; And very nice staff, helpful and pleasant (I was assisted by Ruth from reception and Antonio from security).

Thank 122Vitor
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded March 31, 2017

Hello Vitor! Thank you so much for your comments, Hacienda del caribe is your home away from home. We look forward to hosting you! Serving you is a privilege!

Reviewed November 30, 2017

This hotel was a disappointment. Check in was easy, and the staff was friendly. Upon entering the room there was a funky smell, and no lighting in the bathroom. Asked staff to fix not having lighting-which was done in a reasonable amount of time. The...More

1  Thank chrisakennedy
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded December 1, 2017

Hello! We really apologize for your bad experience with us, we are going to improve every single detail you mention. Thank you so much for your comments. Serving you is a privilege!

Reviewed November 12, 2017 via mobile

This was our first trip out of the United States and the staff of the hotel were very friendly. They we're helpful getting information about things to do and see around the area. They have good prices on ferry tickets and you can purchase many...More

Thank Newlyn Z
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded November 14, 2017

Hello Newlyn! Thank you so much for your comments, this is your home away from home. Remember to check our social media you can find some disccounts. We look forward to hosting you! Serving you is a privilege!

Reviewed October 26, 2017 via mobile

On our way to elsewhere, so just a quick overnight stay...This place is great! A block from the ADO Turistica station, and just off 5th. All the staff are super friendly and helpful, the bed was comfy, there’s an around-the-clock guard. Older property, in the...More

Thank Babs N
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded November 4, 2017

Hello Babs! Thank you so much for your comments, this is your home away from home. We look forward to hosting you!

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Restaurant
Hotel Amenities
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Outdoor pool
Details
Price range
US$44 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Best Value Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$44 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Best Value Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (219)
Room & Suite (179)
Pool & Beach (31)
Dining (13)
Hotel & Grounds (151)
Bathroom (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
Diane A
July 16, 2017|
Answer
Response from Jimi A | Reviewed this property |
Our room was on the second floor and we had a very nice balcony. I didn' notice any rooms that had a patio( 1st floor ? ) but we were only there for a short time.
0
Votes
69nomir
January 29, 2017|
AnswerShow all 3 answers
Response from Paulina M | Property representative |
We are in Playa del Carmen, Mexico
0
Votes
Google Translation
69nomir
January 27, 2017|
Answer
Response from Paulina M | Property representative |
one way, for both of you
0
Votes
Google Translation
Room Tips
"Pool is in courtyard, I would recommend a room on second floor due to noise level."
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"second level"
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"we enjoyed the third floor rooms"
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"The ground floor was convenient for access."
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