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The Carmen Hotel

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Traveler (742)
Room & Suite (108)
Pool & Beach (96)
Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible2%
Travelers talk about
“rooftop pool”(41 reviews)
“amazing hotel”(10 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Rooftop Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (675)
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437 results
Traveler rating
334
61
24
8
10
Traveler type
Time of year
LanguageEnglish
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334
61
24
8
10
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All reviewsrooftop poolbeachfront hotelamazing hotelcevichethe location is perfectocean frontyogurtan ocean view roomwater pressurebeach restaurantspecial shoutevery morningfifth avenuecancun airportbeach chairssushikeel
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1 - 5 of 437 reviews
Reviewed 1 week ago

Beautiful hotel. Treat guests with total 5 star treatment. Located on the beach and in the middle of all the nightlife and shopping. Rooftop pool is gorgeous. Some things not advertised are the free 30min massage voucher given at check in, as well as a...More

Review collected in partnership with this hotel
Thank Nbafire1
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 6 days ago

Dear Nbafire1: Thank you very much for your comments and we happy to know how was the experience with us! We waiting for you anytime, don't hesitate to contact us directly in case you need somenthing! Greetings!

Reviewed 1 week ago via mobile

The Carmen hotel has very friendly staff. Some of the best views from the rooftop and they have a pool on the roof which is really cool. They have a couple of wonderful restaurants on site. The rooms are really unique and comfortable right on...More

Thank Ejking2020
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 1 week ago

Dear Ejking2020: We are really appreciate the time that you took to shared your experience at The Carmen Hotel with us! We hope to see you soon! Greetings!

Reviewed 2 weeks ago via mobile

If you are contemplating staying at The Carmen Hotel, DO NOT HESITATE! This is a great hotel with a very contemporary vibe and a pool bar that is always spinning house and DJ music after 11AM. This is a better version of W, with staff...More

Thank Eduardo R
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 1 week ago

Dear Eduardo: We are so pleasant to know that your experience with us was excellent in all areas. Hope in a future you give us the privilege to assist you again and choose your Hotel The Carmen to spend your holidays! Have a great day!

Reviewed 2 weeks ago

I can't say enough good things about this place! We arrived to a very welcoming and well-trained staff who spoke English very well, served us some complimentary drinks, then took us to our room. The rooms are INCREDIBLE. Our room featured a balcony with a...More

Thank lordgreg96
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 1 week ago

Dear Mr. Greg: We are more than glad to know how was your stay with us! Thank you very much to share your experience and we hope to see you soon! Have an excellent day!

Reviewed 2 weeks ago

We were greeted very pleasantly and it remained that why throughout our 6 night stay from every single employee. The maids, the chefs,the waiters & waitresses, the bar staff,supervisors,management & everyone else. The hotel is unique, perfectly positioned on the beach,100metres from the main 5th...More

2  Thank Taylormate
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 2 weeks ago

Dear Taylormate: For us it was very pleasant to have you visit with your family The Carmen. Thank you very much for all the beautiful comment about us! The Carmen crew waiting for you sooner!! Sincerely

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$172 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Playa del Carmen
#18 Luxury Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$172 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Playa del Carmen
#18 Luxury Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (742)
Room & Suite (108)
Pool & Beach (96)
Dining (49)
Business Center & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Edith G
28 June 2018|
AnswerShow all 2 answers
Response from Alfredo S | Property representative |
Dear Edith G: It is open to the public. And is extra cost to stay there. Greetings!
0
Votes
Google Translation
gproc22
8 May 2018|
Answer
Response from Alfredo S | Property representative |
Hello GP, Thank you for writing us, We do have rooms with two beds, they are our Coral category. If you need help please don't hesitate on contact us by private message. Have a nice day!. Greetings
0
Votes
Google Translation
Michael F
18 April 2018|
AnswerShow all 2 answers
Response from Alfredo S | Property representative |
Good morning, Michael. Our DJ´s play from 1 to 11pm. before midnight party will be done. Kind regards
0
Votes
Google Translation
Room Tips
"we had 3rd floor of 5,balcony over looking the street leading to the beach,(partial view).You may be able to..."
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"Rooms such as 411 is ocean view and jacuzzi"
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"Awesome hotel room decor!"
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"Best view is the ocean front room . Huge balcony"
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