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The Carmen Hotel

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Traveler (677)
Room & Suite (107)
Pool & Beach (92)
Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible2%
Travelers talk about
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Rooftop Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (623)
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413 results
Traveler rating
312
60
24
8
9
Traveler type
Time of year
LanguageEnglish
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312
60
24
8
9
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All reviewsrooftop poolbeachfront hotelamazing locationcevicheyogurtocean frontan ocean view roomspecial shoutbeach restaurantfifth avenuecancun airportbeach chairssushikeeljorgenetflixvacation
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1 - 5 of 413 reviews
Reviewed yesterday via mobile

Thanks to Armando and whole his team for the nice services during the whole week. Very nice and always with the smile. Fast service for food which is tasty and cool drinks Nice party on Deck 5 with an amazing view on the sea.

Thank Mickaël T
Reviewed 4 days ago via mobile

Having great time great hotel the Terrace music fine people fine beach great great to have fun food excellent, good looking couple , calamares fine I will come back defenetly rooms lovely I'm coming backMore

Thank Beinplaya B
Response from Alfredo S, Econcierge Service at The Carmen HotelResponded 3 days ago

Hello, Beinplaya B Thank you for your comments and great score! We love you had a pleasant experience in our hotel and terrace and that you have enjoyed our friendly staff and also our delicious dishes. Our location is thought for you to spend a...More

Reviewed 5 days ago

I was charged $350 USD when ordering drinks. I was told the total was $350 pesos. I have tried contacting the management to get a refund for this charge and have had no response. BE CAREFUL when travelling to this resort as they will overcharge...More

1  Thank dooobe
Response from Alfredo S, Econcierge Service at The Carmen HotelResponded 3 days ago

Hello, Mr. Dooobe. Thank you so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. We truly apologize for failing to meet some of your expectations, Please check you email inbox since we already...More

Reviewed 1 week ago

This hotel cover all your needs , from their beaufiful room to the staff .. Jorge at the from desk is super helpful ever recommender the nearby restaurant , he was super nice .. I will stay at this hotel again , I really love...More

Thank qserrata
Response from Alfredo S, Econcierge Service at The Carmen HotelResponded 1 week ago

Hello, Qserrata Thank you for your comments! We love you had a pleasant experience in our Hotel and restaurant and that you have enjoyed the service of our friendly and professional staff. Our location is thought for you to spend a relaxed moment in front...More

Reviewed 2 weeks ago via mobile

Hi All , I was in charge of organising my sister’s Hens Party we had the best time ever !!!!!! I was delightful with the venue and the service provided by Alfredo Sanchez & Luis who were in charge of looking after us the whole...More

Thank luciasam1224
Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 2 weeks ago

Hello, Luciasam1224 ... first of all, let me thank you for your wonderful comments and compliments regarding your recent celebration at The Carmen Hotel and also many thanks for your high recommendations. Second, Thanks a lot for making us part of such special celebration for...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$139 - US$418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$139 - US$418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (677)
Room & Suite (107)
Pool & Beach (92)
Dining (48)
Business Center & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Michael F
April 18, 2018|
Answer
Response from Alfredo S | Property representative |
Good morning, Michael. Our DJ´s play from 1 to 11pm. before midnight party will be done. Kind regards
0
Votes
Google Translation
Michael N
February 22, 2018|
Answer
Response from Alfredo S | Property representative |
Good morning, dear Michael. We do have parking service, nevertheless it is not for free. it costs $14 usd or $250 pesos per night. Kind regards
0
Votes
Google Translation
Jenifer M
February 5, 2018|
AnswerShow all 2 answers
Response from tatertotco | Property representative | Reviewed this property |
Hi Jennifer...we have beach chairs and full restaurant service right between our restaurant deck and the ocean. There is great swimming on either side of a few large under-water rocks (which you can see in the clear... More
1
Vote
Room Tips
"Best view is the ocean front room . Huge balcony"
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"311 and 411 Top Ocean View"
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"Ocean view"
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"All rooms are great. I would not choose the suite next to the pool deck but that's just personal choice..."
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