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Occidental at Xcaret Destination

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Traveler (13846)
Pool & Beach (2932)
Room & Suite (1273)
Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travelers talk about
“royal club”(1,526 reviews)
“man made beach”(451 reviews)
“fun club”(359 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Occidental at Xcaret Destination
Special Offer: Join my Barceló
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Offers from Occidental at Xcaret Destination
Special Offer: Join my Barceló
Hotel deals
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (14,263)
Filter reviews
11,683 results
Traveler rating
5,139
3,804
1,510
711
519
Traveler type
Time of year
LanguageEnglish
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5,139
3,804
1,510
711
519
Show reviews that mention
All reviewsroyal clubman made beachfun clubpacos tacosel pescadorsonora grillle buffetfirst clubtime shareseafood restaurantunderground riverbeach buffetfun poolmain buffetswim up bareco parkbeach area
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1 - 5 of 11,683 reviews
Reviewed today via mobile

My wife and I have just returned from spending a week at this wonderful resort. The grounds at the resort are beautiful and kept very clean. The grounds crew are always working and making sure the walkways and overall grounds are kept top notch. The...More

3  Thank Roland L
Hotel's Favorite
Reviewed February 3, 2018

This hotel is a paradise if you love nature or animals or both. The property is a semi-tamed Mexican jungle with wooden bridges spanning uneven terrain and densely populated mini-forests complete with hanging vines and plenty of wildlife. These areas open into finely manicured public...More

34  Thank Cathy T
Response from OccidentalatXcaret, other at Occidental at Xcaret DestinationResponded February 3, 2018

Dear Cathy T, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned...More

Reviewed yesterday via mobile

Very impressed with the cleanliness of the resort despite being busy. Loved the security when traveling on my own. Plan to return. Much thanks again to your best employees, Mario (activity) and Emiliano (lifeguard) who made me feel welcome, and did their all to ensure...More

Thank Lori B
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Dear Lori, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

Reviewed yesterday

My family and I traveled to the Occidental at Xcaret Destinations for a wedding. The resort made sure to have a print out about our allergy to give to a waiter each time we go eat. We ate at a few of the places at...More

2  Thank WorldtravelerBree
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Hi WorldtravelerBree, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

Reviewed yesterday

Geez this is going to be a tough one to write for many reasons. I will start with the positives and finish with the negatives. Let me begin by saying that I have traveled to this area a few times (Excellence at Cacuun Riviera, Valentine...More

2  Thank Karl D
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Center with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$198 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#54 Luxury Hotel in Playa del Carmen
#66 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$198 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#54 Luxury Hotel in Playa del Carmen
#66 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (13846)
Pool & Beach (2932)
Room & Suite (1273)
Dining (974)
Family and Play Areas (132)
Amenities (58)
Business Center & Event Rooms (17)
Questions & Answers
Ask a question
mellymel2018
April 21, 2018|
Answer
Response from OccidentalatXcaret | Property representative |
Royal Level rooms are inside an exclusive area, only Royal Level guests can access but your friends can check availability at the check in and upgrade their room to the Royal Level.
1
Vote
Google Translation
Kristen M
April 17, 2018|
AnswerShow all 4 answers
Response from Katzen71 |
We bought online in advance a 2 day pass for 1 adult and 1 child for $200. I discovered when I got to the resort they would sell Xcaret unlimited pass (7 days) for $300. I would have had to pay my travel package company... More
1
Vote
Room Tips
"You can get room views of trees- they have monkeys in the during the day!!!"
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"Building 21, 3rd floor and u can feed the monkeys!"
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"If you can afford it book Royal level, for a greater experinece with monkeys book a third floor room"
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"Best rooms are between the beach and main lobby"
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