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See all 215 hotels in Playa del Carmen

Occidental at Xcaret Destination

13,685 reviews
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Traveler (13309)
Pool & Beach (2877)
Room & Suite (1163)
Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travelers talk about
“royal club”(1,518 reviews)
“man made beach”(441 reviews)
“fun club”(353 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Occidental at Xcaret Destination
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Reviews (13,685)Write a Review
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4,916
3,647
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All reviewsroyal clubman made beachfun clubpacos tacosel pescadorsonora grillle buffetfirst clubtime shareseafood restaurantunderground riverbeach buffetfun poolmain buffetswim up bareco parkbeach area
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1 - 5 of 11,210 reviews
Reviewed yesterday

We had a great time,the resort was amazing so much to do and see. The food ,drinks was wonderful. The rooms were beautiful king size bed I request and received ,full stock refrigerate everyday .We will be returning in the future great great time!!!!!!!!!!!!!!

Review collected in partnership with Barcelo Hotels & Resorts
Thank shirleyannw2018
Hotel's Favorite
Reviewed November 29, 2017

The rooms were nice and a step up from an Occidental we used to stay at in Nueva Vallarta five years ago. With a resort as large as this, it was difficult to establish rapport with the staff, since you wouldn't necessarily see the same...More

9  Thank Dave R
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded December 5, 2017

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

Reviewed yesterday

This was a trip that did not have any drama, miscues, or missing pieces. From the bus ride into Playa del Carmen (best and most economical way to go) to the short cab to the hotel and check-in, everything was smooth and enjoyable. This was...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank Gilbert A
Reviewed yesterday

We travel to Cancun every year and try different hotels and areas by saving every month so we can do this. Very disappointed in this resort for the lack of customer service and the lack of concern that you are having a good time. First...More

1  Thank Krista W
Reviewed 2 days ago via mobile

Let me begin with the two nice things I have to say about this place. The property is nicely manicured and visually appealing in every way. The pools, trails, buildings, and beach area are a small piece of Caribbean paradise. There were two employees that...More

5  Thank Cdwied
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded yesterday

Dear Cdwied, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Center with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$173 - US$433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$173 - US$433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (13309)
Pool & Beach (2877)
Room & Suite (1163)
Dining (954)
Hotel & Grounds (8502)
Family and Play Areas (118)
Bathroom (99)
Business Center & Event Rooms (17)
Questions & Answers
Ask a question
TravellingBearcat
January 21, 2018|
Answer
Response from Judy U | Reviewed this property |
We are First Club members it gives you discount of maybe 10% when booking any excursion packages... the place is pretty to view, monkeys , birds, the entertainment near lobby had been awesome. Weather has not been great but... More
0
Votes
Room Tips
"request the Villa buildings and always tip"
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"Building 22 is in a good location, between entertainment area and beach."
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"Not worth upgrading to Junior Suite or 'Concierge service.'"
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"Ask for a upper floor, jungle facing to watch spider monkeys from your balcony"
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