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Occidental at Xcaret Destination

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Carretera Federal Chetumal Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#72 of 313 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Babysitting
Secured parking
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:EXTRA 5% OFF

Location

Full view
61Somewhat walkable
Grade: 61 out of 100
1245Restaurantswithin 10 km
213Attractionswithin 10 km
20958Reviews3612Q+A100Room tips
Traveler rating
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Popular mentions
Julia wrote a review Nov 2021
Paris, France21 contributions42 helpful votes
This is our 2nd visit to this property in 2021 - we love the location, the sheltered lagoon is perfect for those of us who are not adventurous swimmers and hate seaweed. The property itself is absolutely lovely, location, buildings, setting. I would happily return to it again and again if it weren’t for the fly in the ointment that is service. The rooms are nicely appointed, the pools are clean. The staff on the ground - housekeeping, waiters, concierge at each building, shuttle drivers, everyone who’s working on the ground so to speak is extremely friendly and helpful. Great little gym. The issues lie with what appears cutting corners in staffing and amenities. In prior visit it was impossible to secure beach towels - they were perpetually out and if you didn’t hold on to them, chances of seeing another set was slim. This time two things jumped out at me. The food has gone downhill something fierce. The breakfast is the only meal that still palatable. The other issue is slowness because they don’t have enough staff. When we arrived and checked in, it took 2 hours and 5 phone calls to send our luggage to the room after it’s been put on delivery cart. We arrived in a downpour and ran into the room (it was not ready when it was supposed to, but that’s another story). No umbrellas at reception. Housekeeping was still cleaning nearby rooms but if was impossible to get an extra towel because they simply didn’t have enough and never were able to send more. So we sat there in soaked clothes for 2 hours waiting for luggage. The frequency of the little shuttle between buildings and different locations is also reduced. And of course the food - it’s bland, from fruit to steak to soggy potatoes. We have stayed in another Barceló (before Covid) on Riviera Maya and the food was significantly better. Food is fuel and all that but when you dread going to lunch or dinner, it’s not a good sign. The drinks seem decent (we don’t drink much so just sampled a few cocktail, one type of beer and one wine). So in summary - if you are prepared for the decay in service, you will enjoy the property otherwise. Food is of course subjective but so far, in our umpteenth time at an AI in Mexico, it’s been truly awful.
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Date of stay: November 2021Trip type: Traveled with family
1 Helpful vote
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded yesterday
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.
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Christina C wrote a review Aug 2021
New York City, New York38 contributions26 helpful votes
Hotel's Favorite
We just returned from an 8 day stay at the Occidental. A few things that stood out were the amazing facilities, you really can’t beat the lagoon beach for kids and adults alike, and the pool options were great. We also loved how the hotel mixed jungle and the beach. We had monkeys on our balcony and saw an abundance of wildlife on resort trails, which made it a unique experience for an all inclusive that stands out from your typical Playa del Carmen resort. The staff at the restaurants (particularly the Mediterranean restaurant), the servers by the beach and pool, and the shuttle drivers around the resort (shout out to Moses) were all lovely. Thank you so much for making our stay more enjoyable. We loved the optional on site photographers that took family photos of us on the beach and with different animals around the resort. My daughter looked forward to “monkey photo day” or “parrot day”. The photographers were in no way pushy to take or purchase photos, and they made the photo shoots really fun for my daughter. They turned into some of our favorite photos from the trip. The proximity to the Xcaret park was such a treat. We loved the boats that take you in and out of the park. Also, don’t miss out on the excursion to Xel Ha. It was amazing! There is SO much for families to do at the Xcaret parks, we are already looking forward to returning. We did not care for the lack of lunch and breakfast options. Two meals out of the day had to be at the buffet. I really wish they would at least offer lunch at some of the restaurants. Additionally, after eating at the buffet all day...we struggled to get a table at any of the restaurants during several nights at the resort, and were forced to eat dinner at the buffet. Also, the gym closing at 4 was highly inconvenient. I couldn’t get one work out in during my stay just due to the poor hours. Finally, the resort did an excellent job with covid precautions, and really made us feel safe. We also appreciated the on site covid test to get home.
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Date of stay: August 2021Trip type: Traveled with family
6 Helpful votes
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 25 Aug 2021
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It give us pride to know that your vacations has been a unique and unforgettable experience. Thank you for highlight the safety protocols. As you know your health and security are the most important for us that is why we prepared and certificated to assure your maximum well-being during your stay with us. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We would love to welcome you one more time for another superb vacations!
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knitastic R wrote a review Nov 2021
1 contribution
Julio Valdez was the best server we've had at the resort. From breakfast to lunch Julio has taken care of us with the best care and respect. He helped us setup a special lunch with Federico Rivero Chef. He treated us like queens and kings. We had a special surf and turf lunch that was to die for.
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Date of stay: November 2021Trip type: Traveled with family
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded yesterday
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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Andrew B wrote a review Nov 2021
2 contributions
When we arrived it was just at the end of the rainy season, so that could have spoiled our holiday, but the food, the hotel, and especially the staff have made it impossible not to enjoy ourselves. All the staff were kind and friendly, and took the time to make sure we enjoyed ourselves and help me with my Spanish, but there was one member of the staff who really went the extra mile to take care of us and made sure we enjoyed ourselves thoughout the holiday. Gracias Leyver Hernandez.
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Date of stay: November 2021Trip type: Traveled as a couple
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 3 days ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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Tracy E wrote a review Nov 2021
6 contributions12 helpful votes
Its taken me some time to write out this review since I wanted to make sure I didn’t miss a thing and there’s just so much to spotlight. First off, this is our 3rd trip to Occidental Xcaret. The first time we got upgraded to Royal and we have continued to book at the Royal Club since their service is unmatched. The Ladies that help at the front desk really go above and beyond. They knew it was our 5 year anniversary (we got engaged there 6 years ago) and they ensured we had a beautiful ocean view room, fresh flowers and a special dinner lined up. The staff at the Royal Club restaurant were exceptional. We stayed for 2 weeks (I mean- if you’re going to travel in COVID, you have to make it worth your time) and got a little bored of the menu. They offered to whip together special dishes based on our preferences and always made suggestions. You could tell they sincerely wanted to help accommodate. We get the unlimited Xcaret Park access when we go. Our most favorite thing to do is swim the rivers daily. With the park access connected to the hotel, its super easy to get there. We took the resort cart around daily and Isaias Vera was absolutely incredible. He made an effort to know our names on day 1 and didn’t forget it. It blew my mind imagining how many people he did this for. He would chat with us on the drive around and gave tips on places we can go to. He made us feel like home. We really enjoyed learning about all the animals on the resort, including a very friendly deer which they obviously named Bambi. Speaking of COVID, we were worried about leaving Calgary, Canada and the PCR test and every other risk you take. Occidental felt so safe and clean, it was honestly an escape from the crazy world we’re living in right now. They lined up the PCR test with ease and ensured all mask protocols were followed. The buffet had individually wrapped food and sanitizer was everywhere. Literally my only complaint is they play the same music. Over 2 weeks it becomes a bit much. Funny enough, I’ve missed it so much I downloaded it. So maybe it isnt a valid “complaint”. The second week, there was a group of around 15 seniors from Chicago. I could see very clearly that meeting their needs was not simple. They were quite demanding of service by the pool, used up most spaces in the Royal Club and were very rude to other guests. I saw on multiple occasions where the Occidental staff handled that group with ease and ensured others weren’t impacted by their inconsiderate behavior. That takes a lot of patience and professionalism. Side tip- make sure you get a finger painting from Gabriel Picon in the market area outside the main buffet. Every time we go, we get one and its our most favorite souvenir. It’s also ridiculously reasonably priced. Its been a long time since we had been that relaxed and happy, so we just couldn’t wait and booked another trip at the end of December. We can’t wait to go back.
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Date of stay: October 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 3 days ago
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! It give us proud to know that we made successfully a unique and unforgettable experience during your stay. And we are happy to read that Royal Level was an extra to your vacations will be more special. The Royal Level team work very hard to offer personalized attention to each of our guests and your words are proof that we are doing well. See you next time, all the members of Royal Level will be more than happy to welcome you again!
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PRICE RANGE
US$157 - US$366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.6 km), Quinta Avenida (6.5 km), and Ecopark Kantun Chi (7.8 km).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include The Traveler's Table, Ferron's Jerk Chicken, and Cassa Ceviche.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Occidental at Xcaret Destination?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English, Spanish, and French.