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The Palm at Playa

1,726 reviews
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Traveler (862)
Room & Suite (380)
Storyboard
Overview
  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“rooftop pool”(99 reviews)
“loft room”(24 reviews)
“roof top bar”(18 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Offers from The Palm at Playa
Offers & Announcements: Package Deal
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,726)Write a Review
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Traveler rating
616
179
40
23
11
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LanguageEnglish
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616
179
40
23
11
Show reviews that mention
All reviewsrooftop poolloft roomroof top barincluded breakfasttravel conciergefacing the streetrestaurant downstairsdouble showerhotel restaurantalfredochilaquilesamazing hotelthe location is perfectlounge areabeach clubsamazing staypool staff
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1 - 5 of 869 reviews
Reviewed yesterday

We recently Stayed at the Palm for 5 days 4 nights and we loved it! Perfect location and close to the beach. Unique and calm ambience with a mixture of old and new architecture coupled with a jungle courtyard garden. Jorge Saldaña and Miguel Estrada...More

Thank inglesgringo00
Hotel's Favorite
A TripAdvisor Member
62
Reviewed September 30, 2017 via mobile

This place will not disappoint. Great great staff. Hectors kitchen staff was awesome. Loved the Birthday breakfast brownie too. The roof top staff is awesome as well. Great customer service all the way around. Loved Sandra Lopez she was super helpful and went out of...More

1  Thank A TripAdvisor Member
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded October 6, 2017

Dear Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to...More

Reviewed yesterday

My girlfriend and I recently stayed at the Palm and had a awesome time. The rooftop pool and bar was awesome and the staff was great - Fernando and the crew at the rooftop were super friendly and helped us find all the good spots...More

Thank Michael M
Reviewed 3 days ago

Be sure to ask for a room at the back unless you want to listen to lots of free music on the street side. Courtyard is a shady island of calm and the rooftop is lovely, with the pool, jacuzzi and bar..

Thank Maureen E
Reviewed 3 days ago

Would stay here yearly! The colors, murals and openness is relaxing! The plants and jungle feel is beautiful! Poolside is a treasure trove of relaxing views! The staff is attentive and helpful! Parking is included and much appreciated!

Review collected in partnership with this hotel
Thank Anne T
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123456174
About
Awards & Recognition
Travelers' Choice
2018 Winner
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$122 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$122 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (862)
Room & Suite (380)
Pool & Beach (253)
Dining (165)
Amenities (86)
Family and Play Areas (16)
Business Center & Event Rooms (7)
Questions & Answers
Ask a question
Lisyl4
January 29, 2018|
Answer
Response from D24789 | Reviewed this property |
Yes but very limited English channels. CNN, Fox, ABC, NBC, VH1 and some cartoon networks. Feeds for most channels are out of Miami area.
1
Vote
NiskyNapar
January 24, 2018|
AnswerShow all 3 answers
Response from D24789 | Reviewed this property |
The other answers are correct. I would add that even though it is not heated, I found it to be refreshing and it wasn't necessary.
0
Votes
live2wine
November 4, 2017|
AnswerShow all 2 answers
Response from Tasha B | Reviewed this property |
We our in are late 40's and I think any age. it was an amazing hotel. right down town, and the staff is wonderful.
1
Vote
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12345621
Room Tips
"Quiet side"
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"Rooms in the back are much quieter!"
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"Interior rooms don't get the street noise."
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"The only thing that the room needs is a small fridge, to have your own cold water or drinks."
Read review
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