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Los Itzaes Hotel

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Traveler (70)
Room & Suite (148)
Pool & Beach (32)
Overview
  • Excellent63%
  • Very good31%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“rooftop pool”(17 reviews)
“no elevator”(7 reviews)
“great location”(13 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Concierge
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)
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71 results
Traveler rating
42
24
3
1
1
Traveler type
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LanguageEnglish
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42
24
3
1
1
Show reviews that mention
All reviewsrooftop poolno elevatorgreat locationcontinental breakfasttwo blocksyogurtbeautiful boutique hotelrooms are cleanquinta avenidaroom facingwould stay here againrecommend this hotelquiet at nighttravel agentother guestsavenuewalmart
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1 - 5 of 71 reviews
Reviewed 4 weeks ago

Frindly staff, clean, confortable, pretty close to 5th avenue, but far away from mess, good and cheap pizza in front and lot of facilities around (restaurants, exchange money, markets, pharmacy, etc). I trully recommend.

Thank sdario2017
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 4 weeks ago

Dear Sdario, Thank you for your comments, we appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Regards,,

Reviewed 21 June 2018

This hotel is perfect, whether you're a solo traveller, couple or family. The hotel had beautiful and spacious rooms with good bathrooms and facilities. The little rooftop pool was a touch for a few hours of sun on my last day! Breakfast was simple but...More

Thank laurenredman
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 25 June 2018

Hi Lauren, Thank you for taking the time to write us your review. We are glad you liked our hotel and enjoyed the facilities. We are looking forward to seen you again, Regards, Maria Eugenia

Reviewed 19 June 2018

Staffs are very friendly. Perfect location. Close to the beach; markets; bus station; Wal-Mart. Quiet at night if you choose the room facing the side-street. Room is nice and clean. Price is very reasonable for the facilities. Have swimming pool on the roof-top. Will definitely...More

Thank AubreyHongKong
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 30 June 2018

Thank you Aubrey for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you as a guest again. Regards, Ma. Eugenia Ucanan

Reviewed 6 June 2018

Friendly and helpful staff, very clean, comfortable rooms and a great location. Nice to be a short way from 5th Avenue but still close to all kinds of shops and restaurants. This was our second time staying at the Los Itzaes Hotel and we hope...More

Review collected in partnership with this hotel
Thank LindaK88
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 11 June 2018

Thank you Linda for taking the time to leave us your comments. We are happy to see you are a returning guest and you enjoyed your stay with us again. See you again (soon we hope). Regards,

Reviewed 6 April 2018

Very nice and clean hotel, nice breakfast and very kind and warming staff. One block away from la quinta avenida, you can walk everywhere. Two important aspects to mention is that it has no elevator and parking lot, regardless of this the hotel is excellent.

Thank Ghaminnie G
Response from Maria Eugenia U, General Manager at Los Itzaes HotelResponded 1 May 2018

Hello Ghaminnie, Thank you for leaving us your comments. We are happy you enjoyed our accommodations and found our hotel to be excellent. Hoping to see you again soon, Maria Eugenia

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Concierge
Multilingual Staff
Breakfast included
Meeting Rooms
Laundry Service
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Details
Price range
US$74 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$74 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Suites
Add Photo Photos
Traveler (70)
Room & Suite (148)
Pool & Beach (32)
Dining (9)
Family and Play Areas (7)
Amenities (5)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Mindela0608
5 February 2017|
Answer
Response from Maria Eugenia U | Property representative |
Hello, there is a parking company in front of the hotel. They charge $150 MXN per night if you are staying with us, if not it is $200 MXN.
0
Votes
solotravels6519
29 April 2016|
Answer
Response from Maria Eugenia U | Property representative |
Hello, We do have rooms with 2 double beds. About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or... More
0
Votes
gemz20910
17 February 2015|
Answer
Response from Maria Eugenia U | Property representative |
Hello Gema, We are only 2 blocks away from the beach and 1 block away from the 5ta Avenida, so I think we are definitly an ideal choice. Hope to see you soon! Maria Ucañan Los Itzaes Hotel
0
Votes
Room Tips
"If you have heavy luggages, choose 2nd floor because doesn't have elevator."
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"quieter rooms near the back of the hotel (06,07,08)"
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"Spacious , clean and best views with balcones and nice pool on the roof and beautiful plants in the lobby"
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"There isn't an elevator but you can ask for help at the front desk."
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