Surpassed all our expectations. Food gets 4 stars. Room was spacious, very clean with all modern conveniences. Daniel at concierge was always one step ahead of every question we had and visited us 3-4 times a daily. He also was great at recommending restaurants and activities. Alfredo at our pool remembered everything we liked to drink and eat all week long. Elias also was constantly checking with us all day every day , as he did with all guests. Truly amazing staff. Wendy in our favorite restaurant and her crew. Also Sandra in housekeeping. Rebooking now for the spring. Highly recommended
With the exception of 2020, my husband and I travel annually to La Perla to celebrate our anniversary. The experience begins upon arrival when each passenger is confirmed as a guest at the security gate (our driver remarked that he liked this too). Then you gasp a bit when you see the arrival atrium - the structure; art; the aromatherapy; the hand towel! We always choose Reserve La Perla (previously Royal Service): the personalized check-in; age appropriate drinks/snacks in lounge area; concierge; reserve pool; reserve restaurants (La Palapa is AMAZING) allows us to relax, recover, and reconnect. We usually stay in Reserve Junior Suite and opted for a 1BR Deluxe Master Suite. It was a great room. However, it was WAY too large for two people and would have been good to have another toilet. I also prefer to be in the Reserve building where the Junior Suites are located because it is easier to access lounge lobby and closer to pool. A bonus: it smells SO good! Bana was my favorite dinner; La Palapa was my husband's favorite. This is NOT a party resort! Evening entertainment is good enough for us (acoustic guitar; vocalist; DJ; stage shows) after a long day in the sun. Not one meal was a disappointment! Our concierge was Alfonso...WHAT A GEM!!! He consistently sent, via WhatsApp, the activities for the day, spa specials, evening activity, etc. without having to ask. He always checked in to let us know he has arrived for the day and checked in before leaving. And, the special treat he left in honor of our anniversary was magnificent! We ventured to the family side (La Esmeralda) and water park for a bit of action. Ran into a vendor and wanted to give them ALL my money. It was nice to have option of excitement then retreat to the quieter adult side. The non-reserve adult pool is were the action happens at La Perla: exercise; pool party, DJ. However, I would not want a room near that pool because the noise carries and it's not what I want during vacation. We will continue to visit here for our anniversary!…
My husband and I came here 5 years ago on our honeymoon and had such a great experience that we decided to come back for our 5 year anniversary. This resort doesn’t disappoint! Our concierge, Tony, went above and beyond to make sure all our needs were met and everything we needed was taken care of. He was attentive, incredibly hospitable, and listened to what would make our trip special. Dora, who did activities down by the pool, had great energy and was so fun to talk to. Rene and all the other bartenders always made sure you had a drink in your hand at all times ;) We would highly recommend this resort!!
Food was AMAZING!!!! Buffet was fab, and the reservation dinners were to die for!!! Can’t say enough great things about the food!!! The resort is super clean and wonderfully kept. Our favourite staff are Henan at the coffee bar (he’s so sweet, called me by name, and knew just how I like my ice coffee!), and Dora at the pool for activities (she’s super fun, called us by name, and was so engaging!!) We definitely plan to be back!!!
Service was excelent and surpased our expectations, worth mention for outstanding service our concierge Norma and poolside waiter Cristian, but the rest of the staff definetely also very good. Food was great and atmosphere relaxing. Its the second time we spend vacation there and looking for a third one soon. Had a minor situation with a wasp nest in our balcony that was solved diligent and professionaly in no time. Our dinner booking was precise. We realy enjoyed the week we spent there.