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Paradisus La Perla - Adults Only - All Inclusive

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5 Avenida, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book now on our website
Expedia.com
US$392
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Free cancellation until 24/02/22
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Melia.com
US$317
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Free cancellation until 24/02/22
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Snaptravel
Hotels.comUS$392
Booking.comUS$392
Trip.comUS$420
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (355)
Room & Suite (14)
Pool & Beach (11)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Welcome to the ultimate upgraded vacation experience: Paradisus La Perla – Adults only – All inclusive, luxuriously appointed suites, exclusive VIP lounges for check-in and check-out, exclusive restaurants, pools and beaches, just to name a few. Exquisite international cuisine in 8 restaurants and 6 bars exclusively for adults, plus 11 restaurants and 8 bars where everyone is welcome, 5 of which have won the Wine Spectator Award for Excellence. Signature restaurant, YHI Spa and excursions are not included under the all-inclusive plan.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Electric vehicle charging station
Parking
Wifi
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Water sport equipment rentals
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Offer:Book now on our website

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
11Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
323Reviews24Q+A37Room tips
Traveler rating
  • 286
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  • 2
Time of year
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Michael McG wrote a review 17 Oct
1 contribution
+1
Surpassed all our expectations. Food gets 4 stars. Room was spacious, very clean with all modern conveniences. Daniel at concierge was always one step ahead of every question we had and visited us 3-4 times a daily. He also was great at recommending restaurants and activities. Alfredo at our pool remembered everything we liked to drink and eat all week long. Elias also was constantly checking with us all day every day , as he did with all guests. Truly amazing staff. Wendy in our favorite restaurant and her crew. Also Sandra in housekeeping. Rebooking now for the spring. Highly recommended
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Date of stay: October 2021Trip type: Traveled as a couple
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Amanda W wrote a review Aug 2021
New York City, New York29 contributions13 helpful votes
Hotel's Favorite
With the exception of 2020, my husband and I travel annually to La Perla to celebrate our anniversary. The experience begins upon arrival when each passenger is confirmed as a guest at the security gate (our driver remarked that he liked this too). Then you gasp a bit when you see the arrival atrium - the structure; art; the aromatherapy; the hand towel! We always choose Reserve La Perla (previously Royal Service): the personalized check-in; age appropriate drinks/snacks in lounge area; concierge; reserve pool; reserve restaurants (La Palapa is AMAZING) allows us to relax, recover, and reconnect. We usually stay in Reserve Junior Suite and opted for a 1BR Deluxe Master Suite. It was a great room. However, it was WAY too large for two people and would have been good to have another toilet. I also prefer to be in the Reserve building where the Junior Suites are located because it is easier to access lounge lobby and closer to pool. A bonus: it smells SO good! Bana was my favorite dinner; La Palapa was my husband's favorite. This is NOT a party resort! Evening entertainment is good enough for us (acoustic guitar; vocalist; DJ; stage shows) after a long day in the sun. Not one meal was a disappointment! Our concierge was Alfonso...WHAT A GEM!!! He consistently sent, via WhatsApp, the activities for the day, spa specials, evening activity, etc. without having to ask. He always checked in to let us know he has arrived for the day and checked in before leaving. And, the special treat he left in honor of our anniversary was magnificent! We ventured to the family side (La Esmeralda) and water park for a bit of action. Ran into a vendor and wanted to give them ALL my money. It was nice to have option of excitement then retreat to the quieter adult side. The non-reserve adult pool is were the action happens at La Perla: exercise; pool party, DJ. However, I would not want a room near that pool because the noise carries and it's not what I want during vacation. We will continue to visit here for our anniversary!
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Date of stay: August 2021
Location
Service
Sleep Quality
5 Helpful votes
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Response from Guest Service Center, General Manager at Paradisus La Perla - Adults Only - All Inclusive
Responded 24 Aug 2021
Dear Amanda W, Thank you for sharing your experience with us. We greatly appreciate your loyalty toward Melia Hotels Internationa, our beautiful Paradisus Playa del Carmen, and to each and every one of the waiting staff, guest service, and front desk team, and of course the kind service and attention to detail displayed by our concierges, in this tenor, we will personally congratulate Poncho for his hard work and his passion in the service that he provides to all our guests. We are also happy to know that you once again relaxed and were pampered and taken care of wherever you went. We will be looking forward to your return for more unforgettable experiences. Best regards Guest Service Center Management
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Kirsten L wrote a review 16 Oct
1 contribution
My husband and I came here 5 years ago on our honeymoon and had such a great experience that we decided to come back for our 5 year anniversary. This resort doesn’t disappoint! Our concierge, Tony, went above and beyond to make sure all our needs were met and everything we needed was taken care of. He was attentive, incredibly hospitable, and listened to what would make our trip special. Dora, who did activities down by the pool, had great energy and was so fun to talk to. Rene and all the other bartenders always made sure you had a drink in your hand at all times ;) We would highly recommend this resort!!
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Guest Service Center, General Manager at Paradisus La Perla - Adults Only - All Inclusive
Responded 3 days ago
Dear 515kaciel, Thank you for sharing with us part of your Paradisus The Reserve experience and for highlighting what you enjoyed the most during your stay, our facilities, delicious restaurants, and of course, the warm service provided by our staff, special mention to Tony, Dora, and Rene. We will pass along your notes about their outstanding service and the importance they had on your overall Paradisus experience. We will be waiting for your return. Best regards Guest Service Center Management
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Wendy Tirk wrote a review 16 Oct
1 contribution
Food was AMAZING!!!! Buffet was fab, and the reservation dinners were to die for!!! Can’t say enough great things about the food!!! The resort is super clean and wonderfully kept. Our favourite staff are Henan at the coffee bar (he’s so sweet, called me by name, and knew just how I like my ice coffee!), and Dora at the pool for activities (she’s super fun, called us by name, and was so engaging!!) We definitely plan to be back!!!
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Guest Service Center, General Manager at Paradisus La Perla - Adults Only - All Inclusive
Responded 3 days ago
Dear WendyTirk, Thank you for sharing your experience with us. We are happy to know you had a great time at our resort and you enjoyed the kind service and attention provided by our amazing staff. Henan and Dora will be thrilled to know they were a significant part of your stay and will be happy to host you again soon. Best regards Guest Service Center Management
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Sergio C wrote a review 14 Oct
Monterrey, Mexico1 contribution
Service was excelent and surpased our expectations, worth mention for outstanding service our concierge Norma and poolside waiter Cristian, but the rest of the staff definetely also very good. Food was great and atmosphere relaxing. Its the second time we spend vacation there and looking for a third one soon. Had a minor situation with a wasp nest in our balcony that was solved diligent and professionaly in no time. Our dinner booking was precise. We realy enjoyed the week we spent there.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: Swim up rooms by the adult pool with the bar are great.
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Response from Guest Service Center, General Manager at Paradisus La Perla - Adults Only - All Inclusive
Responded 4 days ago
Dear sergiocM1025NP, Thank you for sharing your experience with us. We are proud to read you have had an awesome stay at Paradisus Playa del Carmen and you took advantage of being a The Reserve guest, have tasted some delightful dishes at our a la carte restaurants, without excluding the great service that went beyond your expectations, we are glad to know the attention provided by Norma and Cristian was kind and personalized, always focused on your total satisfaction. We will be waiting for your return. Best regards Guest Service Center Management
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
393
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Frequently Asked Questions about Paradisus La Perla - Adults Only - All Inclusive
Which popular attractions are close to Paradisus La Perla - Adults Only - All Inclusive?
Nearby attractions include Galeria Luis Sottil (0.4 km), Rainbowcrawl Playa Del Carmen (0.4 km), and Amate Gallery (0.4 km).
What are some of the property amenities at Paradisus La Perla - Adults Only - All Inclusive?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Paradisus La Perla - Adults Only - All Inclusive?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Paradisus La Perla - Adults Only - All Inclusive?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus La Perla - Adults Only - All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus La Perla - Adults Only - All Inclusive?
Conveniently located restaurants include Fuego, Bana Restaurant, and Mole.
Are there opportunities to exercise at Paradisus La Perla - Adults Only - All Inclusive?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Paradisus La Perla - Adults Only - All Inclusive have an airport shuttle?
Yes, Paradisus La Perla - Adults Only - All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus La Perla - Adults Only - All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus La Perla - Adults Only - All Inclusive offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus La Perla - Adults Only - All Inclusive?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (3.9 km).