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Paradisus Playa Del Carmen La Esmeralda

7,992 reviews
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Traveler (5252)
Room & Suite (1393)
Pool & Beach (1101)
Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travelers talk about
“family concierge”(1,237 reviews)
“mole”(650 reviews)
“kids zone”(265 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Playa Del Carmen La Esmeralda
Offers & Announcements: Up to 15% MeliáRewards
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Reviews (7,992)Write a Review
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3,426
1,089
399
124
94
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All reviewsfamily conciergemolekids zonekids clubsunrise grillfc poolhydro grillnaos buffetbana fusionheated poolthe pirate ship poolbedroom master suiteballoon animalsdinner reservationsadult sidefamily vacationkids pool
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1 - 5 of 5,132 reviews
Reviewed yesterday

Can't say enough great things about the KidsZone staff. Karen, Erika, Ileana in the older kids side and Yessenia, Yadira, Irina, and Pada in the Baby Club were wonderful. The staff was very competent and kind. The kids enjoyed the different activities and the new...More

Thank AlmiYoka
Hotel's Favorite
Reviewed December 15, 2017 via mobile

I stayed at La Esmeralda for 8 nights with my 2 children aged 13 and 17. We loved it! We were part of the Family Concierge but our room was a One Bedroom Master Suite in the main building. The suite was very well appointed...More

3  Thank Kate O
Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded December 16, 2017

Dear Kate O, Thank you for providing such a glowing review and rating regarding your stay at our Paradisus Playa del Carmen. We enjoyed reading you benefited from our Family Concierge upgrade. We pride ourselves on offering guests a beautiful location with stellar service, It...More

Reviewed 2 days ago via mobile

We stayed here for 6 nights with our 10 and 6 year old daughter's. The resort is beautiful and clean. We had a one bedroom family concierge suite. The room was very well set up and spacious. We arrived on a Wednesday and our check...More

1  Thank Kara C
Reviewed 2 days ago via mobile

I absolutely recommend this place for families or couples as they have two different areas. The hotel is simply amazing but much better is the team that gives you everything you need to have for a wonderful experience. The activities team in general does a...More

Thank Victornebril11
Reviewed 2 days ago

This resort has everything you could possibly wish for. We stayed there for 5 nights during the Family Day long weekend. The staff were invaluably helpful, and they ensured that the vacation was as relaxing as possible. Perfect hospitality, we will definitely come back.

Thank skhsv
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Beachfront
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Laundry Service
Airport Transportation
Breakfast included
Dry Cleaning
Business Center with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$321 - US$1,208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$321 - US$1,208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (5252)
Room & Suite (1393)
Pool & Beach (1101)
Dining (608)
Family and Play Areas (139)
Amenities (113)
Business Center & Event Rooms (12)
Questions & Answers
Ask a question
chicagooutbound
February 23, 2018|
Answer
Response from Vovka77 |
I am at the resort. They are not free, they are 60 dollars. They are also taken till Sunday, according to the staff but the staff here lies all the time. The resort tries to gouge you...
1
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Room Tips
"If your budget can accommodate it, the ground-floor rooms that directly enter pools are super."
Read review
"Swim up rooms on ground floor are close to pools and restaurants. 2011 was a perfect location."
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"pool side is face the better side of hotel but could be louder , now your in holiday and don't go to bed..."
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"The concierge level is worth the price, we will definitely book this level next trip."
Read review
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