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Paradisus Playa Del Carmen La Esmeralda

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Traveler (5633)
Room & Suite (1413)
Pool & Beach (1118)
Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travelers talk about
“family concierge”(1,212 reviews)
“mole”(652 reviews)
“kids zone”(263 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
All hotel details
Additional information
Offers from Paradisus Playa Del Carmen La Esmeralda
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Offers from Paradisus Playa Del Carmen La Esmeralda
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,647)
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5,525 results
Traveler rating
3,660
1,185
425
146
109
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3,660
1,185
425
146
109
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1 - 5 of 5,525 reviews
Reviewed yesterday via mobile

Had an Amazing time during our 6 day stay. The Staff was cordial and accommodating. Even for us Non-Spanish speaking guest, the restaurant, poolside, and housekeeping staff were all pleasantly attentive to our needs. The rooms, and resort in its entirety warrants a return visit!

Thank kdennard41
Hotel's Favorite
Reviewed 9 July 2018

This is the 3rd time I go to this resort. 2x times on the Esmeralda side 1x time Perla side. We receive a golden bracelet to be able to go on booth side. 2 first time was with a swim up and this time with...More

2  Thank concert69
Reviewed yesterday

We have just come back from our one week stay at the Paradisus Esmeralda side. We decided to upgrade to Family Concierge and I am so glad that we did. Our butler made the restaurant reservations for us and we got the choices that we...More

Thank ginnyfudge
Reviewed 2 days ago

They will bend backwards and forward to convince you of this so called breakfast Annoying!!!Getting a reservation at the 14 different restaurants is almost impossible. They will only take 5 tables per hour.

Review collected in partnership with Meliá Hotels International
Thank l0kik0
A TripAdvisor Member
12
Reviewed 2 days ago

It was our first family vacation to Mexico, couldn't been more perfect.Since the moment we arrived we were welcomed with a cold wet towel, which was perfect for such a hot day. The staff at check in was very friendly and helpful. Although the room...More

Review collected in partnership with Meliá Hotels International
2  Thank A TripAdvisor Member
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Laundry Service
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Business Center with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$305 - US$1,402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Resort Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Green Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#26 Trendy Hotel in Playa del Carmen
#33 Business Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$305 - US$1,402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Resort Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Green Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#26 Trendy Hotel in Playa del Carmen
#33 Business Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveler (5,633)
Room & Suite (1,413)
Pool & Beach (1,118)
Dining (614)
Family and Play Areas (139)
Amenities (113)
Business Center & Event Rooms (12)
Questions & Answers
Ask a question
Kara C
9 August 2018|
Answer
Response from apriltai | Reviewed this property |
We stayed in May and I didn’t think the water was too cold. The pool is not heated, but it did not take long to fully submerge myself in the pool.
0
Votes
Room Tips
"Try to get a room facing the pool or upgrade to a swim out if you have kids."
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"go to a much nicer hotel with good maintenance and service. it is worth it"
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"Need softer sheets"
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"rooms with pools great. Not a lot of activities for teens but great for younger kids"
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