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Avda. Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 07/10/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (9996)
Pool & Beach (1844)
Videos (1)
What is Travelers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Mexico
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#76 of 317 hotels in Playa del Carmen
Travelers' Choice
The 24-hour All Inclusive Hotel Riu Palace Mexico opens all year round, located on the Playa del Carmen beach, on the Playacar residential estate, along with the Hotel Riu Palace Riviera Maya, Riu Playacar, Riu Yucatan and the ClubHotel Riu Tequila. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (2 km) and invites you to explore the area. The hotel has 434 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get fit in the gym or on the tennis courts. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Mexican and Italian, Krystal Fusion restaurants, Steakhouse, as well as 5 bars.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
24-hour security
Baggage storage
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Private balcony
Room service
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
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Full view
52Somewhat walkable
Grade: 52 out of 100
15Restaurantswithin 1 km
5Attractionswithin 1 km
7141Reviews1290Q+A100Room tips
Traveler rating
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Popular mentions
David S wrote a review Yesterday
Burton upon Trent, United Kingdom25 contributions18 helpful votes
Excellent first impressions are the chandeliers in reception. Staff were attentive & booking in carried out efficiently. Plenty of choice for food and eating places. Immaculately kept grounds with access to long sandy beach & palm trees.
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Review collected in partnership with riu.com
Date of stay: January 2022
Sleep Quality
Joanne G wrote a review Jun 2021
Austin, Texas60 contributions65 helpful votes
Hotel's Favorite
We have never been disappointed in any Riu Palace we've stayed and the Mexico is no different! We arrived in the evening (I HAD TO check out of the Riu Yucatan - it wasn't good at all - you can read that review) and I wanted to go to any of the Riu Palace resorts in the area, and the Mexico was available. The hotel is beautiful. We met some wonderful people there, our favorite was Alejandra, who worked activities, who we met while watching the show on our first night and we chatted with her every time we saw her for the week we were there! She was so sweet! We had fun chatting with Israel, who we met by the pool and he had only been working there a week! The pool bar had some wonderful bartenders, Ermilo, Luis and Rosa made our drinks and were great to chat with! Joe had everyone busy with pool aerobics and German was amazing as our pool waiter! The shows (evening entertainment) were also very good. The beach is normally gorgeous in this area but unfortunately there was a ton of seaweed in Playa del Carmen so the hotel had no control over that (but definitely unswimmable). The pools were great. The grounds were kept beautiful, and the food was very good with lots of variety. You also get top shelf liquor at Riu Palace resorts which is always nice! The room was very clean, spacious and comfortable. We would definitely recommend this resort to anyone looking for a great experience. It also solidified that we will, from now on, only stay at Palaces when choosing Riu!
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Date of stay: May 2021Trip type: Traveled as a couple
3 Helpful votes
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Mexico
Responded 16 Jun 2021
Dear Joanne, Thank you for staying with us at Hotel Riu Palace Mexico and sharing your experience on Tripadvisor. Your loyalty to RIU Hotels & Resorts is highly appreciated! We are so happy to hear you enjoyed your full experience with us, especially the great service you received. It is our hope to have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Riu Palace Mexico Online Reputation Manager
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Bob wrote a review 25 Jan
8 contributions6 helpful votes
Had a nice break here in January, although the weather mixed, the room was huge, the service could not be faulted at all, and the food a high standard. The hotel isn't small so obviously doesn't have a boutique feel but has recently had a refurbishment so everything is in order and it sits on a huge plot so everything feels spreadout. One thing is for sure I have discovered that Americans know how to party too!
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Date of stay: January 2022
dominique882022 wrote a review 25 Jan
1 contribution
absolutely incredible resort. I highly recommend for any couples looking for a romantic getaway. the food and service were beyond! the resort was always super clean and they took COVID precautious very seriously.
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Review collected in partnership with riu.com
Date of stay: January 2022
Sleep Quality
Vil wrote a review 24 Jan
1 contribution1 helpful vote
This was our 3rd time staying in playa del Carmen area and we found a great deal for Riu so decided to try it out but should have stuck with our usual hotel. Never again. The Riu palace Mexico has a ton of potential ruined by quite a few too many issues: Pros: - the food is really good and there are 6 restaurants to chose from at night. Service is great and no reservations are needed. - the hotel staff goes above and beyond to make your stay enjoyable. Cons: - drug dealers walk around the beach and up to the stairs to the pool area to sell all types of drugs - nobody at the hotel cares and it gets really tiring for a family resort. - noise: the hotel is really loud (at night till 12-1am because of loud music) and in general there’s a huge echo in the hallways where the rooms are. Rooms are poorly insulated and if someone walks in the hallway you hear it really loudly. Housekeeping starts knocking at doors at 8am which given poor insulation will wake you up. - decor is just poor, very gaudy and tacky. Room really lacked of any coziness. Same for restaurants decor. - strict about mask wearing when ordering a drink at the bar (outside!) but not enforcing it at the gym and spa - Jacuzzi in the spa was cold - music at the pool is extremely loud from 10am, forget taking a nap. All the pools are next to each other so you can escape. - some questionable people engaging in pretty explicit acts at the breakfast table and in the pool. Not very family friendly.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
US$200 - US$451 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Hotel Riu Palace Mexico
Which popular attractions are close to Hotel Riu Palace Mexico?
Nearby attractions include Plaza Playacar (0.3 km), Cenote Calavera (1.1 km), and Playacar Center Shopping Mall (0.4 km).
What are some of the property amenities at Hotel Riu Palace Mexico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Mexico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Mexico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Mexico?
Conveniently located restaurants include Casa Rivieras, Perché No Restaurante Pizzería, and Il Piemonte.
Are there opportunities to exercise at Hotel Riu Palace Mexico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Mexico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Palace Mexico?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Mexico?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.9 km).
Does Hotel Riu Palace Mexico have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Mexico accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.