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Thank you very much for the excellent service. The animation team is amazing!! Carlos and Cesar are the best!!!
Water aerobics, volleyball in the pool and on the beach. Bingo for a more relaxing time. They keep everything fun and fresh!! They make...More
Carlos and Cesar (activities guide) were great! I enjoyed my aqua aerobics so much w Carlos I had to get up and do the salsa lesson too! Made my day at Gran Portal! The beachside activities at Panama Jack Resort are a blast and I...More
This was my first time at Panama Jack's, so I have no idea what it was like before the re-branding, but I can tell you that it was a first class resort. I also stayed at the Crown Paradise Club while I was there, and...More
The Panama Jack Gran Porto Hotel has one of the nicest locations in Playa Del Carmen with a fantastic beach front overlooking the main beach in Playa and the ferry pier that shuttles people back and forth from Cozumel. The hotel is also short block...More
We came to Panama Jack based on our travel agents recommendation. I️ think the staff here are what really make the hotel the high star rating that it receives.
Our concierge Jaqueline Sosa is a prime example. She is so polite, extremely helpful and professional....More
Sadly no, unless you pay for the upgraded room, Oceanfront walkout. We have stayed 3 times at the Gran Porto and they would not allow us to have access to the Royal, without us paying for the upgrade. Not worth staying at... More
Sadly no, unless you pay for the upgraded room, Oceanfront walkout. We have stayed 3 times at the Gran Porto and they would not allow us to have access to the Royal, without us paying for the upgrade. Not worth staying at Panama Jacks anymore.