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Traveler (179)
Room & Suite (170)
Pool & Beach (20)
Ratings and reviews
  • Excellent44%
  • Very good22%
  • Average15%
  • Poor8%
  • Terrible11%
Travelers talk about
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What's included
Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
Multilingual Staff
Private Balcony
Restaurant
Fitness center
Business Center
3 Star Hotel
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Location and contact
5a Av. Esq. Calle 8, Playa del Carmen 77710, Mexico
18.9 km to Cozumel Airport
318 restaurants are within a 0.5 km radius
7.0 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (195)
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33
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1 - 5 of 79 reviews
A TripAdvisor Member
11
Reviewed 18 March 2018 via mobile

I loved this hotel! It’s so noisy but that’s what’s fun about it, the fact that you never sleep! It's close to everything by walk, it is safe and very charming!! The staff is kind, Jimena was awesome <3 always listening, and she gave me...More

1  Thank A TripAdvisor Member
Response from HotelesMaya, Director de Relaciones Públicas at Maya del MarResponded 28 March 2018

We are very happy to read that you enjoy your stay. It was a pleasure to serve you. Hope to see you again in the near future. Take care!!

Reviewed 6 February 2018

It is noisy but if you get rooms at the back it's much quieter. The front rooms are very noisy. Beds are very hard but manageable. Location is great; really close to the beach and everything else. So if hard beds and noise bother you,...More

Thank Sally D
Response from HotelesMaya, Director de Relaciones Públicas at Maya del MarResponded 12 February 2018

Dear Sally D, Your feedback is highly appreciated and will help us to improve our service. Take care!

Reviewed 30 January 2018

We left something in the room in our hurry to check out but they claimed that they had not found it. The room was also really noisy being right next to the clubs on 5th Ave. The breakfast was cold (just wonder bread that you...More

Thank xtravelerx_12
Reviewed 7 January 2018 via mobile

This hotel is way overpriced. We paid $80 per night, but if I ever had to stay here again, I wouldn’t pay more than $20. If you stay here you won’t be able to sleep. The bars (plural) downstairs are blasting music from 7:30 am...More

Thank Maria P
Response from HotelesMaya, Director de Relaciones Públicas at Maya del MarResponded 9 January 2018

Dear Maria P, I'm sorry to read that your stay did not meet expectations. We are located on the 5th ave. next to bars and restaurants as stated on our description. take care!

Reviewed 14 September 2017

I stayed here for 1 night, and it was perfect!! Right in the heart of Calle 8, a few seconds from the beach, and just a perfect area close to everything. Check In: Smooth and easy. Arrived before check in, room wasn't ready, so I...More

Thank LadyLestat
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About
Amenities
Top amenities
Breakfast included
Pool
Hotel Amenities
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Indoor pool
Details
Price range
US$37 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$37 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (179)
Room & Suite (170)
Pool & Beach (20)
Dining (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Conniecc11
16 January 2015|
AnswerShow all 3 answers
Response from Denice G | Reviewed this property |
yes they do
0
Votes
Room Tips
"Get rooms at the back of the hotel. Front rooms are very very noisy."
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"Bring ear plugs if late night noise bothers you."
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"Higher floors or rooms on 8th Ave are quieter, or opt for a suite in the courtyard."
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"Stay away from the street side"
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