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Bahia Del Espiritu Santo S/N, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$347
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US$323
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Traveler (2002)
Dining (296)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Playacar Palace
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 313 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal
1891Reviews763Q+A100Room tips
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Popular mentions
Kit M wrote a review Nov 2021
Denver, Indiana1 contribution
We were so happy to be able to return to the Playacar Palace resort in Playa del Carmen after two years of no vacation due to the pandemic and unique restrictions at home. Employees such as Elvira, Perla and Silvia have made this one of our favorite vacation destinations and it was great to see their smiling faces greeting us upon arrival at the resort and beach. We can't wait to return!
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Date of stay: November 2021
Value
Cleanliness
Service
Room Tip: Ocean view is recommended
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Kathleen H wrote a review Jun 2021
Ormond Beach, Florida128 contributions42 helpful votes
+1
Hotel's Favorite
My husband and I have stayed at Playacar Palace several times because it is AMAZING. First, the location is perfect- right next to 5th Avenue but far enough from the hustle and bustle to feel secluded. Also, if you are an animal lover like me, the property is right next to a small animal preserve where you can spot agoutis, coatis, and peccaries. We were upgraded to a concierge level room on the 4th floor. What a view! And our room was always well-stocked. Ricardo not only made sure we had plenty of drinks and snacks, but also made my husband and I smile with his kind words every day. The food is delicious. My favorites were the the pasta alla ruota at Bocelli (I mean, pasta cooked in a giant wheel of cheese?!?!), all the pizza cooked in the wood-burning oven next to the pool, and of course you can't beat avocado toast for breakfast in bed! The pool was great, as always. Plenty of chairs, different food carts every day, and great service. Ancelmo at the Aqua Bar made the best drinks! Speaking of drinks, the drinks at the Lobby Bar were also top notch. Thank you Felipe and Herlin! After all the margaritas and cervezas, the spa was much needed. Rosario took great care of me during hydrotherapy, my masseuse Marina worked out all my knots, and Margarita did an amazing facial. The nightly shows were impressive, too. Even though I've seen the Michael Jackson show numerous times, I still love it so much! Lev is perfection! Can't wait to come back Playacar Palace for another vacation soon!
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Date of stay: June 2021
Rooms
Cleanliness
Service
5 Helpful votes
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Response from social media Palace Resorts, Propietario at Playacar Palace
Responded 22 Jun 2021
Dear KtheRunner; Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. We very much appreciate your recommendation and we will be delighted on having you back very soon for another extraordinary vacation. Best regards, David Rubio General Manager Playacar Palace
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Ruth G wrote a review Nov 2021
Hannibal, Missouri2 contributions1 helpful vote
I can’t say enough good things about our trip. Silvia took such great care of us all week and we already miss her! Fernando and Israel were very attentive as well. Food and spa were incredible! Lizette, Perla and Nidia at the spa are wonderful and I will ask for them again!!
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Date of stay: November 2021Trip type: Traveled with friends
1 Helpful vote
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Response from , Director General at Playacar Palace
Responded 3 days ago
We send special thanks to you for selecting Playacar Palace . Your highly detailed and most enlightening review will serve other first-class travelers greatly, allowing them to envision how a Playacar Palace vacation will suit their expectations. We look forward to hosting you both for your next special occasion, and you can be assured, that we will have your favorite team prepared for you Lizette, Perla, Nidia, Silvia... Thank you again, and we hope to see you back soon, D. RUBIO PLAYACAR PALACE GM
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Melissa T wrote a review Nov 2021
6 contributions1 helpful vote
+1
Our stay here featured an excellent view, beach, restaurants, room, and amenities, but one of the best parts was the helpful, friendly people. Every person, no matter in what capacity they served, greets you with a friendly smile and sparkle in their eyes. People that were especially memorable were cafe hostess Arnette, serving staff Porfirio, Israel, and Armando, and in the spa, Susana and Rosario. And our extra special standout was Perla, who happened to be serving on the beach during our time here. She was attentive and anticipated our needs even before we knew we had them! She, along with all the others, will be part of our favorite memories from our time here. Thank you all!
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Date of stay: November 2021Trip type: Traveled with friends
1 Helpful vote
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Response from , Director General at Playacar Palace
Responded 2 days ago
Thank you for selecting Playacar Palace for your well-deserved vacation getaway and for taking the time to share with the world some of the marvelous aspects that stood out for you the most. In reading your wonderful comments, it's fair to say that Arnette, Susana, Rosario were there for you every step of the way to help you get the most out of our service and amenities. You can say that they were the "friendly and helpful" ambassadors representing all things Playacar Palace. And their efforts, combined with your great satisfaction, helped to make this trip an extraordinary holiday getaway. Thank you for your firm seal of approval on the Playacar Palace Vacation Experience. Now that Israil, Porfirio, Armand and their colleagues know your tastes much better, you can be assured that your next visit to this luxury paradise will be even more fulfilling. Until then, do not hesitate to contact me for any further questions or information, D. RUBIO PLAYACAR PALACE GM drubio@palaceresorts.com
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The traveling D's wrote a review Nov 2021
Plainfield, Indiana1 contribution9 helpful votes
We stayed at Playacar Palace from November 6-20. We are avid travelers and have stayed at 16 different all-inclusive resorts over the past ten years. Playacar Palace ranks below average among our experiences. This was particularly surprising based on our experience at Sun Palace (a sister property) in May 2021, which was within our top 5 experiences. As other reviewers have shared, there is a notable difference between the level of service, attention, and acknowledgement of Diamond members versus any other guest. For those familiar with how the wrist bands work with Palace Resorts, we wore black “VIP” bands during our stay. There was no special check—in, no flowers, no concierge service, no champagne, and no special lounge as one may expect after staying at other Palace resorts wearing a black wristband. We did not have any real concern or disappointment about those observations, but where concern and disappointment came into play is with how Diamond members ruled the roost. Management and concierge staff constantly roamed the property looking for the gifted few that wore the white Diamond member wristbands. During our two weeks stay, not once did management or concierge staff check with us to see if all was well. Nor did we observe non-Diamond members being attended to. However, Diamond members were constantly surrounded to ensure every possible need was taken care of. Some of the needs and desires of Diamond members often came at the expense of others, including us multiple times during our stay. For example, as with most smaller properties, pool lounge chairs are a hot commodity, and one must “reserve” theirs with towels and personal property by 7:00 AM each day or lose out for the day. Diamond members have their loungers reserved in advance by the pool concierge, regardless of whether they intend to spend time at the pool or not. Great perk, but where it gets to be too much for others is when guests like us are asked to move from the loungers we were physically occupying because a Diamond member “needed” them for their guests. This happened on our first full day at the resort. Or when a highly desired circular indention of the pool in a quiet area has 5 pairs of loungers (10 in all) located around it for a week, and the next week has one set of loungers (2 in all) that took up 50% of the space at the discretion of a Diamond member that sought more “privacy”. While the other loungers, including the ones we had been using were moved aside away from the pool all together. Clearly our worst experience with being trumped by Diamond members during our stay was on our fourth evening while “trying” to dine at Momo’s. This would have been our second time dining there. We arrived at the same time as our fist evening, right around 8:00 and many tables were vacant. However, the hostess indicated that she needed a few minutes before she could have a table ready for us. She asked that we go to the Lobby Bar and she will come get us when the table is ready…no more than 10 minutes she indicated. No problem, up to the Lobby Bar we went. So, 10 minutes became 30, which then became 45, thus we returned to Momo’s on our own to see what was up. As soon as the hostess saw us, her expression said it all, she simply forgot about us. She grabbed two menus and started to escort us to a table. As we left the hostess foyer and entered the dining room the foyer door opened, so the hostess looked back. Naturally we expected her to say she would be right back to assist them, but instead, she noted the guest was a Diamond member, so she stopped in her tracks and returned to the hostess foyer. We were left standing at the entry to the dining area as she checked on their needs, which was to schedule dining times for the hibachi and steam pot tables for multiple nights during their stay. Haggling over dates and times continued for quite some time until we realized that it had been 15 minutes from when we returned to Momo’s from the Lobby Bar. As soon as we could get the attention of the hostess, we waived and exited without saying anything, and returned to the Lobby Bar. Sadly, the hostess never attempted to rectify what in our minds was belittling and bewildering experience. We were on our own to find an alternative. Is that a five-star experience? Honestly, from that point forward we could not help but pay close attention to the notable disparate treatment among the clientele present. As for the property itself, it is in a great location, has a nice beach, and is well maintained. The beer selection is limited, as are top shelf liquor selections. The food was average to slightly above average. We ordered room service for breakfast every morning. Though the food was warm, our order was incorrect every time. Certain wait staff do deserve recognition. Silvia and Daniela were marvelous around the pool and beach areas, Roger was great at tending to your needs wherever he was assigned, and Bonito was great too. Antonio in Momo’s was a true gem as well.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Room Tip: Most have good views. Farther from center of resort is quieter.
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5 Helpful votes
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Response from , Director General at Playacar Palace
Responded 3 days ago
As the director of the property, I'm grateful to receive your thoughts and observations on some areas that need to be addressed. Regarding our Loungee Chairs, we work in order to provide access to everyone daily, however is complicated to guarantee chairs just at the pool or just at the beach for everyone.About Momo I offer you a deep apology for the issue. Momo No Hana is now the most demanded restaurant, and one of the best satisfaction at Palace Resorts, because the room for mistakes is so small, however we will improve the process to avoid curcumstancer like your will happen again, thank you for your comments We look forward to hosting you both for your next special occasion, and thank you for your remarks about Silvia, Daniela, Antonio... At your disposal D. RUBIO PLAYACAR PALACE GM
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PRICE RANGE
US$310 - US$587 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacar palace hotel playa del carmen, playacar palace mexico, playacar palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Frequently Asked Questions about Playacar Palace
Which popular attractions are close to Playacar Palace?
Nearby attractions include Parque Los Fundadores (0.4 km), Zona Arqueológica Playa del Carmen (0.3 km), and Paseo del Carmen Shopping Mall (0.1 km).
What are some of the property amenities at Playacar Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Playacar Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Playacar Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Playacar Palace?
Yes, free parking is available to guests.
What are some restaurants close to Playacar Palace?
Conveniently located restaurants include Senor Frog's Playa del Carmen, Hard Rock Cafe, and Mr. Dog Del Caribe.
Are there opportunities to exercise at Playacar Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Playacar Palace have airport transportation?
Yes, Playacar Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Playacar Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Playacar Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.