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Carretera Chetumal - Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$681
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Free cancellation until 23/11/21
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US$546
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Traveler (10788)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa locker rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian and 1 more
7810Reviews1672Q+A100Room tips
Traveler rating
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Popular mentions
Mark S wrote a review Yesterday
1 contribution
Everything far exceeded our expectations. Getting from the airport was easy. Everything was ready when we arrived. The resort was very Covid safe with all staff wearing masks. Our suite was exactly as advertised. Stunning view, and it was very clean and the bar extremely well stocked. I can't criticize a thing. We knew that we were paying a premium price for a premium all inclusive experience. What we got, was better than premium. The butler service was fabulous and very attentive. There were plenty of restaurant choices, with each restaurant providing and outstanding dining experience. We have already recommended the resort to our friends.
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Date of stay: October 2021
Value
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zapadwest wrote a review Sep 2020
Wheeling, Illinois35 contributions24 helpful votes
+1
Hotel's Favorite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Traveled with family
20 Helpful votes
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Response from J Ducoing, Propietario at Hotel Xcaret México
Responded 1 Oct 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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Veronica C wrote a review 17 Oct
3 contributions1 helpful vote
My only one complain is why didn’t I took two weeks off work for this? Every single detail, everything at hotel xcaret was world class, and the service exceded my expectations, my husband and I plus tree college boys are looking forward to come back next year…
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Date of stay: October 2021Trip type: Traveled with family
1 Helpful vote
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Response from Hotel Xcaret, Guest Services / Front Office at Hotel Xcaret México
Responded yesterday
Dear P9368YLveronicac, Thank you for your five-star review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences whilst staying with us. Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay. We look forward to welcoming you back to Hotel Xcaret México on many more occasions. Sincerely, Hotel Management Hotel Xcaret Mexico
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Carmen wrote a review 17 Oct
8 contributions4 helpful votes
+1
Stop what you are doing and book here now! We had an Ahhhmazing trip & Stay at Hotel Xcaret Mexico and I could not recommend it more! The service exceeded our expectations every step of the way! Patsy was so sweet and helpful! She connected us with fun things to do and helped us to Navigate the absolutely gorgeous resort! My son loved the food options and the Mango Tangos, the stunning pools, and the fun animals. I loved the A+ Attentive service, remarkable spa, and the variety of activities available for us at the resort or the parks. I was also so impressed with their Covid precautions which really helped us to feel comfortable and safely relax. This was one of the most incredible vacations that my son and I have taken! We will definitely be coming back soon to this wonderful place! Thank you, and see you soon Patsy!!! :-)
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Date of stay: September 2021
Value
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Response from Hotel Xcaret, Guest Services / Front Office at Hotel Xcaret México
Responded yesterday
Dear Carmikins1, We are truly delighted to know that our team managed to surpass your expectations and helped you enjoy your All Fun Inclusive journey at Hotel Xcaret Mexico, with our wide variety of amenities, restaurants, activities and the pertinent security standards that we have implemented to grant each and every one of our guests a safe stay, just as if they were home. We appreciate your praises on the actions we have taken in the midst of these uncertain times to ensure the only concern our guests have is which adventure to embark on next. Guests' satisfaction is our top priority, and the best reward we could have is to see our guests depart with everlasting memories from their stay. We hope this will be the first of many more visits to come! Please do not hesitate to let us know through this media when you decide to return to this paradise. Sincerely, Hotel Management Hotel Xcaret Mexico
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IRENE G. wrote a review 16 Oct
1 contribution
Xcaret Mx... an All Inclusive ***** Wonderland experience: Food, Drinks and PREMIUM Service. From the moment you aniversario, until the moment you depart, It's all about relaxing, ask for help to Program excursions, break down your siutcase or make dinner reservations, the concierge service is amazing. We had the pleasure of being hosted by Kiyoshi and Magaly, they made our stay that much more magical. Xcaret - it's like an Eco-Disney, everything is thought out, wonderfully presented and nothing is left to chance. See you again soon folks! Thanks so much for the beautiful memories. 🙌
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Hotel Xcaret, Guest Services / Front Office at Hotel Xcaret México
Responded yesterday
Dear IGGR1998, Thank you for your five-star review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences whilst staying with us. We are truly flattered by knowing we have set the bar high with the personalized service from our talented team members, such as Kiyoshi and Magaly. Trust me when I say that it is by comments like yours that we continue to motivate our staff to give their best in every interaction. Your kind words will not go unnoticed. Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again. Sincerely, Hotel Management Hotel Xcaret Mexico
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PRICE RANGE
US$339 - US$942 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hotel Xcaret México
Which popular attractions are close to Hotel Xcaret México?
Nearby attractions include Xcaret (1.1 km), Quinta Avenida (6.1 km), and Cenote Chaak Tun (7.6 km).
What are some of the property amenities at Hotel Xcaret México?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret México?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret México?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret México?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret México?
Conveniently located restaurants include Ferron's Jerk Chicken, The Traveler's Table, and Zitla Ceiba.
Are there opportunities to exercise at Hotel Xcaret México?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret México have an airport shuttle?
Yes, Hotel Xcaret México offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret México?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret México offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret México?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.