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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$979
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Free cancellation until 20/12/21
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Traveler (3404)
Room & Suite (802)
Videos (4)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 306 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available

Location

Full view
36Car recommended
Grade: 36 out of 100
16Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport42 kmSee all flights
Aerodromo de Playa Del Carmen9 kmSee all flights
See all nearby hotels
3586Reviews177Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Alan wrote a review 23 Sep
Bernardsville, New Jersey3 contributions
I just returned from Banyan Tree Mayakoba, and I'm ready to go back. The resort is beautiful. We loved riding our bicycles to the beautiful beach every day. We LOVED having our own personal plunge pool in our villa. The staff is friendly and attentive, and the restaurants are wonderful. I'm not a big fan of buffets, but the breakfast buffet here is amazing. Also, they are very conscientious about health and safety. The staff are always masked, and it even requires a temperature check to enter the resort area. I'm always very careful regarding health protocols, and I felt very comfortable here. If you are thinking of making a reservation here, do not hesitate! You will not be disappointed!
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Date of stay: September 2021
Value
Service
Sleep Quality
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 2 days ago
Dear tepperware, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how much you enjoyed the amenities, food, facilities and services, as well as you felt very secure during this COVID-19 situation. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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ClaudiaSanchezG wrote a review Feb 2021
Mexico City, Mexico20 contributions6 helpful votes
Hotel's Favorite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 Feb 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Subash C wrote a review 22 Sep
new york city5 contributions15 helpful votes
Stayed for 5 nights during the last week of August, a family of four with twin 8-year olds. This is our 4th visit and the second with kids. Our experience just keeps getting better & better. The check-in experience is serene, which sets the tone for the rest of the stay. The boat took us to our beachfront villa, which was our first stay in this room type. No question it upgraded the experience but our excursions outside the room were equally enjoyable. We were never bored, which is critical with a pair of kids. The Mayakoba property built a cute "peublita" - the highlight of which (for us) was the arcade. A real arcade with games for young and old. I enjoyed it as much as the kids. We also scheduled golf lessons for the kids at the local school which has an excellent driving range, chipping & putting facility. So convenient to have a world class golf school, excellent practice facility, frozen fruit bars by the clubhouse followed by an excellent lunch in one of the nicest clubhouses we've been to. The new beach club is beautiful with a large swimming pool with warm water probably because of the dark stones. Initially thought pool was heated but dont believe so. Had one of the best tacos (shrimp) ever!! There are many more dining options than before, but we mostly had room service. Even with room service the delivery, set up & clean-up afterwards was exceptional. Our one dinner out was Saffron which lives up to the hype and my memory of it from our last stay. They've added seats on the water now so you can see the fish swim by and the birds hunting at night. Did not use the spa this time, but used the gym which is roomy, clean , good equipment. Our excursion off property was Rio Secreto cave tour which we absolutely loved - an adventure followed by good food and a honey anise liquer that became our night cap for the duration of the stay. Sometimes we leave a trip feeling like its time to go. Not this time. There are more and more things for families to do (couldn't do archery this time because of age limit). Throughout the service is excellent. When we arrived the GM, Ingo, greeted us. And there he was when we left - genuine, high-energy and engaging. That's the spirit of the place. The guest comes first and every request is addressed enthusiastically - throughout the resort, from beach service to room service. My wife recalled a shoe store in Playa del Carmen that we weren't sure was there anymore. Rather than making the trip one of the employees went himself with his wife and texted us pictures of all the shoe stores he saw. Its just a different level service. Having been there a few times over the past decade, we thought we knew what we were getting. And it was so much more.
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Date of stay: August 2021
Location
Cleanliness
Service
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 2 days ago
Dear Vacationer803369, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. I really enjoyed to know that your kids had a great and fun time at the arcade, and enjoyed the beach as much as you do. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon for your fifth time in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Emily L wrote a review 21 Sep
1 contribution
Exquisite in every way. Recommend without hesitation and look forward to coming back. Meen was perfect. The Royal Banyon treatment was wonderful sequence of body scrub, rain bath, long massage, and facial followed by luxurious soak in tub with rose petals.
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Date of stay: September 2021Trip type: Traveled solo
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 3 days ago
Dear Emily L, Thank you very much for your kind feedback; it was truly a pleasure to host your holiday and thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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GEORGE G wrote a review 20 Sep
Melville, New York10 contributions17 helpful votes
We just got back from our 3 night stay at Banyan Tree Mayakoba. We were attending a wedding at a nearby resort so unfortunately only stayed here for 3 nights but would of stayed longer. We have stayed at many high end hotels such as Rosewood and Ritz Carlton but this hotel was even nicer! The staff at the pool and beach were very attentive. The room we had was the Bliss Pool Villa which was closer to the main building. If you want to go to the beach they take you by golf cart which is a short 5 min ride to the beach club. Each lounge chair is a comfortable bed with amazing staff. The heated pool is at the same location. There are separate pools near the villas and we also had our own private pool inside the villa. The staff is constantly raking the beach so you will never see any seaweed which is sometimes an issue in Playa Del Carman and Riviera Maya. The beach is beautiful and spotless! They also have bird control staff walking around with hawks so the small birds and seagulls are not bothering you while you eat outdoors. Golf course and grounds are fantastic. Can't wait to go back and will stay much longer next time.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 days ago
Dear georgeg877, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences enjoying the beach club, our attentive staff, your villa and own pool. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Once again, many thanks for this great review and I hope to see you again soon for your second stay with us at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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PRICE RANGE
US$514 - US$1,466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
163
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Frequently Asked Questions about Banyan Tree Mayakoba
Which popular attractions are close to Banyan Tree Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (1.1 km).
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include El Puerto, Saffron, and Piaf Restaurant.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Banyan Tree Mayakoba have an airport shuttle?
Yes, Banyan Tree Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.