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Grand Velas Riviera Maya

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Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
35 people are viewing this hotel
Hotels.com
$1,252
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Free cancellation until 02/05/22
Expedia.com
$1,252
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Free cancellation until 02/05/22
Traveluro
$863
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Booking.com$1,052
travelup.com$923
Preferred Hotels$997
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4145)
Pool & Beach (1066)
Room & Suite (919)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Maya
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 317 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
4906Reviews582Q+A100Room tips
Traveler rating
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Popular mentions
Christine G wrote a review 21 Jan
1 contribution2 helpful votes
This was the perfect place for our family vacation. It is of course beautiful and has all the amenities you could want. But the people make all the difference. Our concierge was Katherine and Oscar. They made sure we had dinner and spa reservations and knew about the Kids Club. Katherine would even text us before our reservation to remind us of the dress code! Felix in the dining room was great with our kids and even helped us get them through the buffet line. We unfortunately needed a hospital visit while there and although very stressful, the resort made it so much easier. Within minutes of calling the front desk, Marco (a concierge) came to help and then the nurse that is was on staff. The night manager was even in our room helping. Marco and Katherine stayed with us at the hospital, answering any questions, getting me food, getting a taxi, helping me work through the paperwork and getting prescriptions. When we came from the hospital to the resort, we were always met by a concierge. They even made sure the gate guard had my name so I could easily leave and come back into the resort. The gate guard gave me his well wishes too! Once back at the resort, Felix had researched my husband's dietary needs and made him special fruit drinks and recommended food. He even made us a special lunch! The resort is amazing but the people are truly wonderful and made our vacation the best vacation.
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Date of stay: December 2021
Rooms
Location
Service
2 Helpful votes
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
Thank you so much, Christine, for trusting Grand Velas to ensure your family's vacation satisfaction and wellbeing. As the director, I am proud of the accomplishments of my staff. Their attention to detail is astonishing, as it allows them to stay a step ahead of your needs making your stay even more fulfilling. And as you have seen firsthand, Christine, my staff is quick to react at all hours of the day in case of a medical emergency or during any moment of need. On behalf of Katherine, Oscar, Marco, our night manager, and also our concerned gate guard, I wish you all the best for a safe and healthy 2022 and place myself at your service for your next visit to Grand Velas. Thank you, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Ailish wrote a review 19 Jan
2 contributions1 helpful vote
We visited Grand Velas this week for the third time and had a wonderful vacation. The resort is beautiful with gorgeous landscaping. The food was even better than we remembered. The staff are very helpful and we particularly had a great experience with Katherine, our concierge who helped arrange our dinner reservations and booking of the Covid test we needed for our return home. She was always available for any request we had. The service at the Grand pool was excellent, Luz always knew what drink we wanted and was very welcoming. Brenda at Azul was so friendly and made our breakfast more enjoyable. Everyone else was excellent as well and we can only say good things about our experience. We cannot wait to return.
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Date of stay: January 2022Trip type: Traveled with family
1 Helpful vote
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
Welcome back to Grand Velas Riviera Maya, and thank you very much for expressing your appreciation for the dedicated professionals of our team. As the director, I am pleased to note the different employees that you kindly applaud serve their guests in distinctive areas of the hotel. Whether it's in Azul for breakfast, on our beach and pools, or Katherine keeping your days organized, you can be assured that each one is on the same page when it comes to your vacation fulfillment. And your glowing review reflects, perfectly, the talent and focus that our staff places in their day-to-day efforts. We look forward to raising your vacation expectations even further on your fourth magical stay at Grand Velas. Until then, we continue to place ourselves at your service for all your future vacation needs. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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rishverma wrote a review 19 Jan
Houston, Texas9 contributions9 helpful votes
We switched to Grand Velas very last minute for our trip. What we experienced, I cannot compare to any other "all inclusive" that I've been to in Mexico. Our first time coming here and we were blown away. What made this trip special was our concierge, Antonio. Antonio is the Michael Jordan of Concierges. He set us up with very special accommodations. We are a family of six vegetarians and Antonio went out of his way to make sure every restaurant had gourmet delicious variety for us. He also was on top of our transportation and COVID testing. The Spa is out of this world. Seriously, the Spa facility's amenities will blow your mind. Beach is beautiful, but not swimmable but we didn't mind. The hotel provides free Kayaks and Jet Skiis for a decent deal. Food all around the property is far superior to any other all inclusive we have been to in Mexico. Don't assume the food will taste as usual all inclusive - the food is all fresh, gourmet and high quality. Antonio & the Grand Velas has set the bar very high for us. He went out of his way to make our vacation absolutely perfect and relaxing. I hope he runs for President one day! As we left, I reminded the front desk that Antonio is to be known as the Michael Jordan of Concierges!
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: Ask for Antonio as your concierge at the Grand Velas Riviera Maya
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3 Helpful votes
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
Thank you very much for deciding to reside last minute with Grand Velas Riviera Maya allowing yourself to be pampered by our luxury concept of upscale all-inclusive. Like many of our valued guests, you are a family with high expectations and independent needs. That is why we strive to make your stay as custom-made as possible. Whether it's dietary restrictions or preferences, early seatings for dinner, or even firm pillows or soft, you can be assured that there will be an MVP caliber concierge like Antonio nearby to make the experience easy sailing for you. And as for running for President someday? Well, the sky is the limit for our talented team of Grand Velas staff. Thank you for your glowing review and your genuine appreciation for Antonio. We look forward to reliving with you all of these enchanting moments on your next visit to this paradise. Until next time, we remain at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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yasik815 wrote a review 18 Jan
PA20 contributions4 helpful votes
+1
Starting with our gorgeous room, facing the beach, to most impeccable culinary experience! The food got better and better! Our amazing concierge Antonio Saldivar was our incredible concierge. He did everything to help us enjoy every part of our stay. Arranged for my daughter to have a spa surprise, found her ear medicine after hours, set-up most of our dinner reservations, and even delivered us robes himself:) couldn’t ask for more kinder person to help us with all Of our needs!! Thank you so much Antonio you are one of a kind! My family loved the resort! As a travel agent, I am very picky about where we stay, however there is no doubt that I will definitely have my clients hear and travel here again!
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Love traveling after the holiday rush, we felt like VIP’s here!
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
It was an honor and pleasure to have had the opportunity to demonstrate to you the luxury and elegance that Grand Velas Riviera Maya offers its discerning clientele. As a team, we take great pride in raising our guests' vacation expectations to new plateaus as we successfully achieved with you and your lovely family. What you just experienced was not just a typically good holiday, but an engaging vacation experience: one that your daughter will talk about for a long time, thanks to the extraordinary efforts of Antonio and his proactive attitude. You can be assured that we will attend to the needs of your discerning clientele with our utmost professional service, making you look like the true VIP for the wonderful recommendation. On behalf of Antonio and his dedicated colleagues, I thank you for your excellent review, and as always, we will place ourselves at your service for all your future needs and requirements. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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K. F. wrote a review 13 Jan
2 contributions
Never disappointed coming to Grand Velas. Service was outstanding. Particularly wonderful was Daniella our personal concierge who took care of everything. She gets an A++ 5 STAR!. Pool was great. Food outstanding. Will definitely come back. Mr.F
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Date of stay: December 2021
Rooms
Service
Sleep Quality
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 weeks ago
Thank you very much, Mr. F, for taking a moment to show your great sense of satisfaction in your time with us at Grand Velas. I am sure you have many fond memories over the years, and I am glad that Daniella was there to provide you with her consistent "A++5 STAR" performance on this occasion. We look forward to hosting you each and every year and hope to raise your lofty expectations even further on your next Grand Velas vacation. As always, we remain at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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PRICE RANGE
US$815 - US$1,316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Piaf Restaurant, Saffron, and Cocina de Autor.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Velas Riviera Maya have airport transportation?
Yes, Grand Velas Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (8.4 km).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.