We booked this hotel because many people have given it good reviews and to be fair the facilities are more or less as described. Our problem was that the hotel has changed hands (October 2019) and we booked via Expedia in March 2019 with the previous owner. The hotel would not accept the previous owner's written confirmation of the booking and of our 50% deposit payment by credit card and wanted to charge us the full amount. This was very very stressful. Eventually I managed to convince them that we had paid a deposit by showing them a screenshot of my credit card statement but since internet at this property is sporadic this took a while to achieve. If you are booking this hotel do not give them a deposit by credit card online! Or better still find an alternative that is safer and more organised. The turtles have gone as well by the way!…
Smaller hotel with around 14 rooms around a patio with swimming pool. Very friendly staff. Rooms are fine, a bit old although there is new management recently that has planned renovations. One can cook in the room, which we haven’t done as the apparel is a bit old and dining out is more fun and not expensive here. Location is perfect - close to a host of restaurants, but just outside the noisy tourist area. We will probably return here for a longer time.
Nice little hotel, very clean , beds are comfy,it's few block from the beach, you can walk to the ferry and the 5th ave. I recommend, we only went to sleep because most of the time we were exploring ..
This is round the corner from everything you need in playa del carmen, close to 5th Avenue, close to the bus station, the collectives and the ferry. In the room we had a big bed, a fridge, microwave etc, a tv and an en suite bathroom. The WiFi is ok but maybe if you were downloading it might struggle. The cleaners come every day and it’s comfortable with everything you need. There’s an outdoor pool which we didn’t use. It’s a nice place, a bit basic but fine for us. For the price we will definitely come back here.
The hotel was lovely, very family/children friendly. All guests could get to know each other at the pool area, what was great-it was like big family:) we really enjoyed staying there. The garden and pool area were beautiful. Room was simple but good. Location very good. We would come back there.