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If you’re looking for frozen grapes, poolside drinks, sunglasses cleaned or a little shade from the sun, look no further than Raphael, who’s rocking the adult pool at hacienda tres rios! It’s the little things that count and Raphael nails it every day, with a...More
Salvador was an AMAZING tour guide!! He was patient, talked all about the property, showed us pictures and had and incredible attitude. None of us had ridden a Segway before and he was very helpful in the learning process. Was truly an enjoyable tour of...More
This was our first visit to Mexico. The resort is beautiful with a majestic lobby and a great layout - having an ecological backdrop. 3 great pools and a TINY kids area (part of pool and NOT a kids pool). Nice range of restaurants to...More
If you have any dietary restrictions avoid this place at all costs. None of the restaurants are willing to accommodate you here, and literally will not serve you. The only place I have found a few items are at the buffet. We are vegan, which...More
Thank Christy H
Response from jhernandez , Gerente at Hacienda Tres RiosResponded yesterday
Dear Christy H,
Please accept our sincere apologies for the areas where we fell short of your expectations. We never like to hear that any guest has been disappointed with their experience. We hope that you will visit us again and give us another opportunity.
Marcos, our waiter was very attentive
Manuel, yoga instructor was just right
Pool side waitstaff were super
Evening entertainment was so-so
Don't book airport transfer with resort, they charges $85. Use a taxi or tour company for $43.
The mangroves nature walk, riverswim, kayaking were...More
Thank rebecca d
Response from jhernandez , Director General at Hacienda Tres RiosResponded 2 days ago
Dear rebecca d,
Thank you for the wonderful review. We are thrilled to hear that you enjoyed an exceptional stay.
Response from jimincancun | Property representative |
You can contact the RCI department at resort reservations department. This Tripadvisor page does not permit us to post contact information but you can ask for it and get it at the hacienda tres rios Facebook page.