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Isla Mujeres Palace

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Traveler (1386)
Room & Suite (351)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“resort credit”(68 reviews)
“chef's dinner”(50 reviews)
“concierge room”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Isla Mujeres Palace
Special Offer: Package Deal
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Special Offer: Package Deal
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,326)
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1,151 results
Traveler rating
842
208
65
23
13
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LanguageEnglish
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842
208
65
23
13
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barcouples massageparty boatturtle farmall inclusive resortspa services
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1 - 5 of 1,151 reviews
Reviewed yesterday via mobile

First time at Isla Palace. Refreshing change from the nonstop noise and activities at most resorts. Lovely intimate and attentative staff from checkin through departure. Our favorite meals were with Julian and Walter in the Ceviche Palapa. Macedonia, Joel, Iran and Juan made sure our...More

Thank lewmurray
Reviewed yesterday

It was just what we were looking for..very quiet, food was beyond good..staff was fantastic.. only hiccup was I booked a deluxe resort view room but when we got at hotel, our room had a view of the parking lot, after much discussion, we were...More

Review collected in partnership with this hotel
Thank teresadan2018
Response from GM_At_HotelZone, Director General at Isla Mujeres PalaceResponded yesterday

Dear teresadan2018, Nothing is more important for us than receiving your kind feedback and learning about your recent experience at Isla Mujeres Palace. It is a pleasure to know the food, staff and overall experience have left a great impression during your visit. We hope...More

Reviewed 2 days ago via mobile

We stopped in to visit this PR as members and enjoyed our lunch very much along with a few other members we met that day. All the waiters were friendly and the food was delish! Later we took a swim in the pool before heading...More

Thank wendyc1072018
Response from GM_At_HotelZone, Director General at Isla Mujeres PalaceResponded yesterday

Dear wendyc1072018, It is a pleasure for us to receive your very kind comments and learn your day visit to Isla Mujeres Palace provided everything you needed to continue with your day on your way back to Cancun. We hope to have the chance to...More

Reviewed 5 days ago

We arrived at the resort on a private boat, greeted by the bellhop and reception staff with a cold towel, carnation, and a cold juice. Checking-in was a smooth process and the room was spacious and clean. We stayed in bed for most of the...More

Thank Brenden D
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 4 days ago

Dear Brenden D, I am delighted that you chose to stay with us at Isla Mujeres Palace. Thank you for sharing your cherished comments on TripAdvisor, it is gratifying to know that you got relax and enjoy our features and that during your stay our...More

Reviewed 6 days ago

If you want to relax and chill, this is the place. It is quaint and the staff friendly. The rooms are nice and clean. Ours directly overlooked the water and was perfect for morning coffee. Room service is excellent and the restaurant menu has enough...More

Thank Martin S
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 4 days ago

Dear Martin S, I am elated to read your kind words and recommendation. It is delightful to read that we served as the perfect destination for your relaxation and that you enjoyed so many facets of our facility, including our delightful restaurants, relaxing spa and...More

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Most Booked Properties in Isla Mujeres
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$324 - US$593 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$324 - US$593 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (1386)
Room & Suite (351)
Pool & Beach (326)
Dining (190)
Amenities (53)
Business Center & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
Ask a question
katiep42886
23 May 2018|
Answer
Response from Imatwin5050 | Reviewed this property |
Yes, this is an all inclusive hotel, all meals, drinks, alcohol and 24hr room service. The rooms have 2 double beds, the double beds are a bit smaller than a regularly size bed, or a king size bed. The rooms also have nice... More
0
Votes
Jamie W
14 May 2018|
AnswerShow all 3 answers
Response from Amy H | Reviewed this property |
We booked dinner when we got to resort no problem getting a day. Maybe a bottle of bubbly and chocolate. Try calling
0
Votes
dunkmatt
26 April 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear dunkmatt, Thank you so much for contacting us, my name is Karla Corona and I am E-Concierge for Isla Mujeres Palace, I will be happy to assist you with any information you may need, please you can contact me at kcorona... More
1
Vote
Google Translation
Room Tips
"228 had a view of pool and beach."
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"Poolside faces the ocean too."
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"Pool-facing can be a bit louder, but still nice rooms. Spa in the room was excellent!"
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"Ask for ocean or pool view, honestly all the rooms are great!"
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