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Carretera Garrafon Vista Alegre Mz 63 Lte 3, SM8, Isla Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Isla Mujeres Palace
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 55 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Entertainment staff
Evening entertainment
Fishing
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Price:SPRING IS IN THE AIR
2025Reviews446Q+A100Room tips
Traveler rating
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  • 22
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Popular mentions
Cecilia A W wrote a review 25 Jan
Gothenburg, Sweden2 contributions1 helpful vote
After an 11 hours flight from Sweden. Taxi from airport, boat and taxi again, we arrived at this 5 star hotell. We had booked and payed a mounth before arriwal and of course we had the reciept and booking printed out and with us. BUT, the receptionist didnt find it in there system. OK , things can get wrong, but its howe you deal with it that is important. So for us flying from Sweden ( for us 04 at night, mexico time 21) they didnt have a room for us. And they were not really interesed in solving this. No one really didnt care , they just said, over and over again, that they cant help because they dont have a booking in there system. Since we booked with Tui we asked them to call Tui, but they didnt have an number to call without office time. They were not interested at al in helping us out dispyte that we stood there with our booking and reciept of payment. They repeted several times that the only thing we could do, were to rent and pay for a new room that night ( i dont remember but i think it was about paying aound 5000 dollar ) And when this was sorted out we would get thoose money back. OK we have that money , but we already paid 14 nigths!!! in advance and have a receat. This was to much , they couldt even let us sleep without paying that night and the day after figuring out what went wrong. This went on for at least an hour, not what you expect from an 5 star in the middle of night. So at 04 for us at night, we didnt have a bed for the night, They refused to give us a room without paying . I satt in the sofa crying tired as i were and my husband countinued the argument at the desk. Finally he forsed her to countinue serching and she called someone and after an 15 minuits conversation with someone, we dont know who... THEY FOUND THE RESERVATION AND PAYMENT!!! of course, we said so and showed you. We dont know who she called but maybe it shoud have been done on her intiative and directly?! So now we can have a nights sleep without paying extra, but there is no room prepared for us, So we spent one nigt in a room with 2 seperate beds. The day after we waited until 5 pm to get a new room. We didnt unpack and just hang around since we didnt now when to get the new room. Not howe we wanted to spend our first day . For the discomfort we asked to be upgraded or at least something, but when the receptionist called the manager the day after, the manager disided that not! So we didnt even get an real excuse for this!!! This had a big impact on our romantic 2 weekend stay at the palace. NO excuse, no compensation. We arnt rich but we save for an exlusive , problem free waccation and this is the welcomming? We travel a lot both in buisness and for vaccation and i have never had an welcomming as bad as this, I have runned my own hotel in Florence Italy for 6 years and if this had happend there i had been running nuts to make it up for them, but here noone really cared... /Cecilia Anderson Woods
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Date of stay: January 2022
Value
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1 Helpful vote
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Dana F wrote a review Aug 2021
Dearborn, Michigan3 contributions2 helpful votes
+1
Hotel's Favorite
We stayed six nights and the service was top notch! The staff were very attentive and responsive to every need! We were treated like family by their staff ( Christian, Jessica, Mitzy, Juan Guinto Carlos, Maceoonro) and the food was excellent! We came to relax! This resort is not a party resort. It is a relaxation and an escape from life type of vacation! I have never felt so relaxed after being on vacation. The resort has on site covid testing and you will have results in one hour. The resort is very clean and the views wow. I will never get sick of waking up seeing palm trees, sand and the Caribbean!
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: August has a lot of mosquitoes and flies on the island.
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1 Helpful vote
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Response from , Propietario at Isla Mujeres Palace
Responded 31 Aug 2021
Dear Dana F, Thank you very much for taking the time to share your experience with us, it was a pleasure meeting you and having the opportunity to host you. Thank you for praising the amazing service from all of our staff members and please be sure that indeed that is the main purpose we have, to make of your vacations something unforgettable. Allow us to assure you we will provide personal recognition to Christian, Jessica, Mitzy, Juan and Macedonio, our staff is committed to exceed our guest expectations, we are glad to know that they were an example of this. We always look after the safety for our guests and staff with our Purely Palace measures and we are very happy to know that your vacations were enhanced by these protocols. Kind regards, Salvador Dominguez General Manager
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Cathy wrote a review 24 Jan
Windham, Maine2 contributions
This was our first time at Isla Mujeres Palace and sadly, the last time! After a hectic ride over to the island (pouring rain), the weather turned beautiful and we had a wonderful stay. Super special thanks to Lourdes, Cecilia and Yenni at the "vacation planners" desk for trying to assist us with our boarding pass/ covid test results. They are the BEST!! Couldn't have done it without their assistance. The rest of the staff went "above and beyond". Special thanks to Darrio, the lobby bartender, for remembering how I wanted my "special drink" and always making it perfectly! The hostesses Mitzi and Jessica stand out in my mind as special employees - remembering who we were and our room number after only 2 days! Certainly made an impression. The waitstaff was superb - Juan, Macedonio, Cristian Alejandro, pool bartender, was especially attentive making sure our drinks were mixed as we wanted and delivered timely. We are looking forward to meeting many of these employees again at other Palace resorts. We know they will continue to stand out!
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Date of stay: January 2022
Location
Service
Sleep Quality
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Response from Palace Resorts, Otro at Isla Mujeres Palace
Responded 3 days ago
Dear themastersons1, Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff, thank you as well for mentioning and highlighting the service from Lourdes, Cecilia, Yenni ,Dario, Mitzi, Jessica , Juan, Macedonio and Cristian! Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best regards, Salvador Dominguez General Manager Isla Mujeres Palace
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Rebecca D wrote a review 16 Jan
Wilson, North Carolina3 contributions
My husband and I have stayed at this property several times and each time we walk away with the best memories! The staff is phenomenal! Alejandra, the manager, is the best! She was always available and very helpful! Her front desk staff, Martha, Aylin, and Luis greeted us daily and were truly interested in making sure we were having a good time on vacation. The food experience was delicious! Some of our favorite memories of our trip include some of the servers! Macedonio, Christian, Wilma, Paulo, Arturo, and Julian took excellent care of us and made sure we had exactly what we wanted to eat at each meal. Hostesses Mitzi and Jessica always made sure we had a great table to enjoy the breath taking views. The pool bar and the lobby bar are also filled with wonderful people. Alejandro, Edy, Arley, Victor, Manuel, Martin, and Andy were very entertaining and quick to serve! Italian night is by far one of my favorites! The singer they have to come in is AMAZING! Between his performance, the food, and the decorations, it was a perfect evening! Rene also helped make the night special by helping us select a special bottle of wine! We also had supper out on the pier…what a treat!!!
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Alan Guzmán, Propietario at Isla Mujeres Palace
Responded 1 week ago
Dear Rebecca. On behalf of all of my talented colleagues, I thank you for reserving with us at Isla Mujeres Palace and for taking the time to share your satisfaction with the world. All of us look forward to reliving the many memories of this occasion, and until next time, our warmest wishes go out to you and your loved ones as we continue to place ourselves at your service for all your future vacation needs and requests. Best regards, Salvador Dominguez General Manager Isla Mujeres Palace
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Nicole S wrote a review 15 Jan
Swanton, Ohio102 contributions34 helpful votes
Juan is the most amazing server! He served us in June and I went back with my niece last week and he hustlers all day! Although I am sad isla Mujeres palace is closing (very sad) I am happy Juan will be at Sun Palace! This man deserves a raise!
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Date of stay: January 2022Trip type: Traveled with family
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Response from Alan Guzmán, Propietario at Isla Mujeres Palace
Responded 1 week ago
Dear Nicole. Thank you, for selecting Isla Mujeres Palace for your well-deserved vacation getaway and for taking the time to share with the world some of the marvelous aspects that stood out for you the most. Thank you again for sharing with us your valuable insights. Best regards, Salvador Dominguez General Manager Isla Mujeres Palace
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PRICE RANGE
US$266 - US$521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
isla mujeres palace hotel isla mujeres, hotel isla mujeres, palace hotel isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
62
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Frequently Asked Questions about Isla Mujeres Palace
Which popular attractions are close to Isla Mujeres Palace?
Nearby attractions include Women's Beading Cooperative (0.5 km), Kin Ha (Antes Parque de los Suenos) (1.1 km), and Captain Dulche's Museum (0.6 km).
What are some of the property amenities at Isla Mujeres Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Isla Mujeres Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Isla Mujeres Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Isla Mujeres Palace?
Yes, free parking is available to guests.
What are some restaurants close to Isla Mujeres Palace?
Conveniently located restaurants include DeNuccio's on Isla Mujeres MX, El Charco, and Fuego de Mar.
Are there opportunities to exercise at Isla Mujeres Palace?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Isla Mujeres Palace have airport transportation?
Yes, Isla Mujeres Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Isla Mujeres Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Isla Mujeres Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.