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04/12/2017 05/12/2017
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    Casa de los Suenos

    Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
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    04/12/2017 05/12/2017
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    US$175
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    Traveler (552)
    Room & Suite (543)
    Pool & Beach (174)
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    Overview
    • Excellent82%
    • Very good10%
    • Average4%
    • Poor1%
    • Terrible3%
    Travelers talk about
    “infinity pool” (42 reviews)
    “boutique hotel” (35 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Spa
    Dry Cleaning
    Water Park
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    4 Dec5 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (501)
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    1 - 5 of 436 reviews

    Reviewed 5 days ago via mobile

    I have never had such bad service! I will never go back here! The staff are rude, service was slow my meal was wrong twice. They charged me for drinks I didn’t even order. The view is nice but not worth the service

    Thank GaetzGirl
    Reviewed 1 week ago

    To my fellow travelers: The hundreds of glowing reviews and recommendations about this hotel were written prior to mid-August 2017, at which time, the hotel “changed hands”. The “new management” swindled me out of a large deposit for a long-term reservation. I’ve been a client...More

    1  Thank JoeTrav
    Reviewed October 12, 2017 via mobile

    This was an amazing place for families. We went twice. The food was delicious. There are three pools and endless activities. In the ocean there are so many starfish and fish to see. It's very Americanized, some of the investors are American. Try the Bloody...More

    Thank Juli K
    Response from Juan V, Manager at Casa de los SuenosResponded October 17, 2017

    Hello from Casa de los Sueños Thank you for your lovely review! We're really glad you had a great time and wish to have the pleasure of hosting you again soon. Your place in the island will always be here, remember: Mi CASA es su...More

    Reviewed September 23, 2017 via mobile

    The hotel is on the far south of the island but makes for a tranquil stay. Staff was nice and food was good. Margaritas were amazing. You have several options for swimming. From water slides to a nice swim up bar pool... all separate so...More

    Thank julieandluis
    Response from ManagementCDLS, Manager at Casa de los SuenosResponded September 29, 2017

    Hello from Casa de los Sueños Thank you for your lovely review! We're really glad you had a great time and wish to have the pleasure of hosting you again soon. Your place in the island will always be here, remember: Mi CASA es su...More

    Reviewed September 20, 2017

    this is located in a great place on the ocean one would expect high level of service at such an establishment. the food was something you expect at a musher lower scale place bbq ribs that were dry and expensive the staff was not what...More

    2  Thank mex2009
    Management response:Responded October 10, 2017

    Thank you for your review! Also, we'd like to thank you for allowing us to host you at Casa de los Sueños. Our goal is to deliver first class service, with a local flare, and with a home-away-from-home feel. We’re gonna take the suggestion to...More

    Grand Fiesta Americana Coral Beach Cancun
    4,191 reviews
    #12 of 177 hotels in Cancun
    8.7 km
     
    Isla Mujeres Palace
    1,209 reviews
    #1 of 37 hotels in Isla Mujeres
    1.2 km
     
    Dreams Sands Cancun Resort & Spa
    4,494 reviews
    #25 of 177 hotels in Cancun
    8.7 km
     
    Maria's Kan-kin
    127 reviews
    #21 of 37 hotels in Isla Mujeres
    0.1 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Room Service
    • Spa
    • Hotel Amenities
    • Breakfast included
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room Service
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    • Spa
    Details
    • Price range
    • US$196 - US$461 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Mujeres
    • #5 Luxury Hotel in Isla Mujeres
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 10
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Agoda and Hotwire so you can book your Casa de los Suenos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Isla Mujeres
    • Also Known As
    • Casa De Los Suenos Hotel Isla Mujeres
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    Traveler (552)
    Room & Suite (543)
    Pool & Beach (174)
    Dining (94)
    Hotel & Grounds (351)
    Bathroom (9)
    Business Center & Event Rooms (6)
    Family and Play Areas (3)
    Nearby
    Maria's Kan-kin
    127 reviews
    .11 km away
     
    Isla Mujeres Palace
    1,209 reviews
    1.15 km away
     
    Nearby Restaurants
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    Mar-Bella Rawbar & Grill Isla Mujeres
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    Nearby Attractions
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    1.15 km away
    Women's Beading Cooperative
    410 reviews
    1.26 km away
    Parque de los Suenos
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    Captain Dulche's Museum
    433 reviews
    .54 km away
    Ask a question
    Questions & Answers
    Squirt3437
    November 17, 2017|
    Answer
    Response from Juan V | Property representative |
    Hello we have improved the service, all reservations through our sales channels or website are 100% secure. Any questions we are at your orders on our contact form or phone
    0
    Votes
    Google Translation
    clidec
    August 16, 2017|
    AnswerShow all 2 answers
    Response from | Reviewed this property |
    I am not well versed in the pool area but I believe when we checked it out a couple years ago with the kids anyone there using the pool pays. We ultimately decided against it. To much money not worth the small area that is... More
    0
    Votes
    Megan W
    February 18, 2017|
    AnswerShow all 3 answers
    Response from James P | Property representative |
    Hello from Isla Mujeres! Although they are both islands, they are very different from each other. Isla Mujeres has developed in the last few years, making it more of a "first class" experience with local flare (without the... More
    0
    Votes
    Room Tips
    "the rooms downstairs seem to be more comfortable"
    Read review
    "The Serenity (Serenidad) Suite was amazing and provided great views."
    Read review
    "For a great sea view ask for a room called Abundance. For a room close to the hotel pool and reception ask..."
    Read review
    "Our room was called "Joy" and it was great. Very quiet, near the yoga studio/spa, great view."
    Read review
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