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Francis Arlene Hotel

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Traveler (77)
Room & Suite (19)
Pool & Beach (2)
Ratings and reviews
Ratings
Location
Cleanliness
Service
Value
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What's included
Free Wifi
Air Conditioning
Non-Smoking Rooms
Private Balcony
Pool
Restaurant
Room Service
2 Star Hotel
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Location and contact
Avenida Guerrero No. 7, Isla Mujeres 77400, Mexico
27.9 km to Cancun Airport
145 restaurants are within a 0.5 km radius
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (165)
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126 results
Traveler rating
49
43
16
9
9
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Time of year
LanguageEnglish
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49
43
16
9
9
Show reviews that mention
All reviewsfamily owned hotelquiet areaother hotels in the areasmall kitchenmexican hotelbalcony doorrestaurants and shoppinghand towelsalways felt safecoffee makerthe air conditioningwonderful stayfront desk staffislarefrigeratorcleanlinessaccommodations
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1 - 5 of 126 reviews
Reviewed 28 May 2018

My room had a nice view of the ocean. Clean, nice hotel staff, the owner is a gem of a guy. Close to very good restaurants and shopping. Quiet area, always felt safe. People on Island are very polite, just reach out and talk, you'll...More

Thank georgecox466
Reviewed 29 March 2018

I have always experienced nothing but good things at this hotel. Great location and owners and staff always friendly and helpful. Family atmosphere. I have a hard time believing one of the reviews saying that they experienced a theft here. I've never had or heard...More

Thank Paula1013
Reviewed 24 March 2018

Nos hospedamos del 2 al 6 de marzo, madrugada de ese dia , nos dirigimos a mahahual, al llegar nos dimos cuenta que NOS ROBARON 900 DOLARES DE LA VALIJA , sin contar que la última noche volvimos de cenar 22:30 hs y la recepcion...More

Thank florencia G
Response from derrulo, Director Comercial at Francis Arlene HotelResponded 3 April 2018
Google Translation

Como Gerente General del Hotel Francis Arlene, deseo aclarar que nunca recibimos alguna queja de la señora Florencia G. sino...More

Reviewed 28 February 2018

I'm handicapped at this moment and I want people to know that this hotel (Hotel Francis Arlene) has done everything in their power to make my stay something that I will remember with good thoughts. My room is clean, has everything I would want to...More

Thank dreamkeeper12000
Reviewed 16 February 2018

Front desk staff friendly and helpful. Room had no towels but after asking, front desk girl brought up 2 bath towels. No hand towels, no wash cloths. Fridge didn't work. AC didn't work well and kept shutting off. Great location and nice little balcony. Good...More

1  Thank Trina N
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room amenities
Air Conditioning
Refrigerator in room
Price range
US$56 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
24
Reservation Options
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Location
Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Also Known As
Hotel Francis Arlene
Francis Arlene Isla Mujeres
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Traveler (77)
Room & Suite (19)
Pool & Beach (2)
Dining (1)
Questions & Answers
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toothfxr
30 April 2017|
AnswerShow all 2 answers
Response from Cynthia B | Reviewed this property |
No I don't believe they do.
1
Vote
lindapsmith
27 May 2016|
Answer
Response from EAMeyn | Reviewed this property |
Hi - I'm sorry but I am not the right person to ask - I've just reviewed the place as a guest! Please check directly with the hotel online for bookings.
0
Votes
Room Tips
"I stayed in 522, faces the ocean."
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"Guarden bien sus pertenencias ! Nos robaron 900 DOLARES DE LA VALIJA"
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"Rooms in back are my favorites. You can hear the ocean and see it from the balconies."
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"Use the air conditioning to block out the noise of late night drunks walking outside the hotel."
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