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Zoetry Villa Rolandi Isla Mujeres Cancun

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Fracc. Laguna Mar, SM7, MZ75, L15/16 Carretera Sac-Bajo, Isla Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1727)
360
Panoramas (40)
Room & Suite (476)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 55 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
Travelers' Choice
Stunningly located in the southern zone of the exclusive island of Isla Mujeres, Zoëtry Villa Rolandi Isla Mujeres Cancun is an intimate beachfront, 35-room resort that is in perfect harmony with the environment and Caribbean beach. This modern Mexican-Mediterranean style resort features Tikul stone floors and Tikal and marble mats as well as all of the benefits of Endless Privileges® that includes oceanfront suites with breathtaking views, gourmet dining, access to a private dock, 24-hour concierge service and more. The resort’s private yacht will take you across the turquoise waters to and from the dock and mainland Cancun, only 25 minutes away. Guests can also enjoy the Sip, Savor & See Dining Experience, which allows them to enjoy gourmet dinner, top-shelf spirits and live nighttime entertainment at a nearby Zoëtry Wellness & Spa Resort or a Secrets, Dreams, Now, Reflect and Sunscape Resort & Spa. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Special diet menus
Snorkeling
Fishing
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Boutique
Languages Spoken
English, Spanish

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
35Restaurantswithin 1 km
7Attractionswithin 1 km
2065Reviews307Q+A100Room tips
Traveler rating
  • 1,564
  • 322
  • 113
  • 39
  • 27
Time of year
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Popular mentions
Melanie wrote a review 25 Jan
Richmond, Texas1 contribution
We have stayed at this resort two times and this time had the absolute worst experience. The management is unbelievably rude and offensive. The restaurant service is also underwhelming. We will never recommend this place or stay here again.
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Date of stay: January 2022Trip type: Traveled as a couple
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tschbel wrote a review 24 Jan
Darien,Connecticut650 contributions65 helpful votes
We have visited ZVR since it opened as Villa Rolandi 20 years ago. It never fails to please. Our trips starts with a water transfer from Dreams Vista, with beverages, and our arrival on the dock across from the hotel. The staff is the most helpful, our room kept immaculate by Lucy, and our laundry washed and delivered back to our room folded or on hangers. Many morning my coffee was delivered to my deck by the night security guy. (@5am). Both restaurants were opened with most guests favoring LeMetissage, which was opened 6 days per week with a varying menu. The desserts there were incredible. Both the Christmas and New Year’s dinners were delicious, and multiple courses. The Cozy bar was opened at 3pm with snacks delivered at 5pm, perfect for a quick bite and drink after a day at the beach or exploring the island. Since it was the holidays there were many groups and families visiting, but there was always seating around the pool and at the beach, and no wait for meals. One group didn’t get the “vibe” of the resort . If you want a frat house reunion, checkout Secrets or Breathless, not ZVR. The sunset cruise was running, the gym only allowed 2 people at a time, for social distancing. The spa was extremely relaxing. All the staff is double masked and wear goggles. Covid testing for return home is complementary, and a quarantine policy is in place if you test positive. The traffic light was green during our visit.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Rainman04 wrote a review 13 Jan
Columbia, Missouri66 contributions48 helpful votes
Zoetry Villa Rolandi Isla Mujeres was not the expected 5 star treatment. The resort is small, so if you are looking for compact and few choices this will be your dream resort. Very low keyed and almost zero outside entertainment. Food is great, but limited choices or variety of restaurants Beach was secluded and small not ideal for swimming. We expected the service to be amazing, but only rated as standard to below standard compared to other AM Resort brands we have experienced.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun
Responded 1 week ago
Dear ColumbiaUSA, We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of deficiencies encountered that are very atypical and not reflective of our brand experience. We regret to know our entertainment selection didn't meet your expectations is important to mention that we aim to provide an enjoyable and sophisticated atmosphere. Our entertainment follows our resort’s Endless Privileges® concept through a wellness program of activities through the day with professional yogis shamans of the region, proposing an environment of relaxation in which you can disconnect to reconnect with your interior. You can also enjoy a sommelier lead wine, mezcal & tequila tastings. We are working on a daily basis to exceed our guest’s expectations. Best Regards, Mercedes Gancedo e-Concierge & Social Media
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Fredrik A wrote a review 4 Jan
Lagos, Portugal146 contributions17 helpful votes
+1
Arriving on the catamaran from Dreams Vista and the transfer with sparkling wine , VIP treatment really kicked us in a great mood . We are a group of seven traveling as a family and big smiles . It went even better when arriving to the hotel as the restaurant was a Caribbean paradise , on the water with open windows allowing the breeze to sweep thru. Rooms are a bit old but immaculately clean and serviced several time a day. My sons were applauding an upgrade as well as free laundry service. We had a 7 course tasting menu set up by the pool. Menu in Rollandi was extensive and magically well composed and cooked ( we eat out a lot 🤩so we can compare ). Pool/ snack med was also great . Drinks were top notch and here I would like to mention Ilario at the Cozy Bar for his skills , bravo. We would like to mention a few of the staff for their efforts which stood out. Leo who did a heartwarming Mayan ceremony on the beach and always gently offered other service like meditation or spa. Genner at the restaurant can make the difference with his high skills during an order ( friendly approach and suggestions). Special mention also for the super , super swimming pool service !! Amazing always around to ask what we need and also very fast and right on delivery our request with always a smile and good attitude !!Bravo 👏 We bumped into guests that’s has been coming every year for the past twenty years - can an hide way luxury hotel get a better review , think not 😉
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Date of stay: January 2022Trip type: Traveled with family
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Response from Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun
Responded 1 week ago
We would love to thank you for taking the time to share your kind review about your stay with us. We are happy to read that our employees made your trip so special. The kindness of our staff is the basis of a beautiful experience. A memorable vacation is always priceless! Please be certain we will share your comments with all the above-mentioned staff. We hope to have you back for your next Cancun getaway, we will be waiting for more memorable experiences! Best Regards, Mercedes Gancedo e-Concierge & Social Media
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Kelly H wrote a review 2 Jan
1 contribution
+1
The staff and facilities were fabulous! If you’re looking for a relaxing stay with great food and gorgeous view, this is it! Definitely worth your time! People are great! Mexican/French restaurant is fabulous, as is the regular one!! Splurge!
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: We stayed over New Years, but with only 35 rooms it wasn’t crowded at all!
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Response from Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun
Responded 1 week ago
Dear Kelly H, We are very happy to read your comments and know that you want to come back to our little paradise. We will be even happier to host you again with your friends and family. We appreciate the time to review our resort; we cannot wait to have you back again! Kind regards, Mercedes Gancedo e-Concierge & Social Media
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PRICE RANGE
US$486 - US$1,006 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rolandi hotel isla mujeres, villa rolandi, rolandi isla mujeres
FORMERLY KNOWN AS
Hotel Villa Rolandi
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
35
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Frequently Asked Questions about Zoetry Villa Rolandi Isla Mujeres Cancun
Which popular attractions are close to Zoetry Villa Rolandi Isla Mujeres Cancun?
Nearby attractions include Capilla de Guadalupe (0.9 km), Isla Brewing Company (0.8 km), and Pau Pao Desing (0.7 km).
What are some of the property amenities at Zoetry Villa Rolandi Isla Mujeres Cancun?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Zoetry Villa Rolandi Isla Mujeres Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zoetry Villa Rolandi Isla Mujeres Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zoetry Villa Rolandi Isla Mujeres Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Zoetry Villa Rolandi Isla Mujeres Cancun?
Conveniently located restaurants include Madera Food & Art, Mango Cafe Isla, and Lolo Lorena.
Are there opportunities to exercise at Zoetry Villa Rolandi Isla Mujeres Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Zoetry Villa Rolandi Isla Mujeres Cancun have airport transportation?
Yes, Zoetry Villa Rolandi Isla Mujeres Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Zoetry Villa Rolandi Isla Mujeres Cancun located near the city center?
Yes, it is 0.9 km away from the centre of Isla Mujeres.
Are any cleaning services offered at Zoetry Villa Rolandi Isla Mujeres Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Zoetry Villa Rolandi Isla Mujeres Cancun?
The staff speaks multiple languages, including English and Spanish.