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Na Balam Beach & Spa Boutique Hotel

Zazil Ha 118, Isla Mujeres 77400 Mexico
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Traveler (810)
Panoramas (6)
Pool & Beach (206)


#21 of 55 hotels in Isla Mujeres
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention.
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Property amenities
Free parking
Free internet
Bar / lounge
Non-smoking hotel
Pool / beach towels
Outdoor pool
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Air conditioning
Private balcony
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Good to know
Bay View
Languages Spoken
English, Spanish
1017Reviews40Q+A100Room tips
Traveler rating
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Popular mentions
martinev123 wrote a review Nov 2021
Dorking, United Kingdom54 contributions55 helpful votes
The rooms are set amongst leafy grounds which inspire peace and rest. It’s in a great location very near the beach and the Main Street for restaurants and bars. Staff were friendly and rooms were well cleaned. The pool is a good size and yoga classes are run but an excellent guy called Lal.
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Date of stay: November 2021Trip type: Traveled as a couple
Shawna P wrote a review Apr 2021
6 contributions1 helpful vote
We came here for a friend’s birthday. They stayed at a more expensive hotel that was all booked up, so we were just “accidentally” at Na Balam. What a glorious accident! Management communicated with us before check-in, which was simple and flawless. We were provided bottled water in an artistic carafe, freshened up daily. Room was clean and simple. I read a review earlier about the room smelling good, and it’s true!! I got home, and all my clothes still smelled like the room. Amazing! The pool is tranquil and the perfect size. Of course, the beach...calm Playa Norte is the most picturesque ever! If you want more of a party vibe, walk a couple of steps across the street to The Lotus and enjoy their beach club too. We’re going back in June. Can’t wait to stay at Na Balam again!
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Date of stay: February 2021Trip type: Traveled with friends
1 Helpful vote
jimmyglen wrote a review Jan 2021
Chesterfield, Missouri245 contributions68 helpful votes
I am staying right now at this property. I am on the “other side of the road” and it seems like the beach side is being renovated. For $100 a night with tax we have a nice size room with a nice size bathroom. It overlooks a cozy jungle like courtyard and small pool. The clerk at the check in is super nice. The room is clean and the bedding smells nice LOL. The best part about this property is the location. You can walk out on the street and turn right and be right at the calm section of north beach where my kid is in heaven. This area is mostly families and I love the calm shallow clear water. If you cut across the street it puts you out by the green demon beach club and more on north beach proper. Either way it is just a few steps really to my favorite beach anyplace.
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Date of stay: January 2021
Room Tip: Rooms around the pool are nice size and quiet
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1 Helpful vote
Melismass1 wrote a review May 2020
Akron, Ohio256 contributions69 helpful votes
I want to give a shout out to this hotel for their customer service during the COVID pandemic! I booked through a third party under a no change /no cancellation booking. My travel date needed to be changed so I decided to try with no real expectation. Well, I am thrilled to report that they let me change my date! Im so impressed with their generosity and superb customer service! Thank you Na Balam! I absolutely love this hotel. The grounds are so beautiful, the beach is amazing and the customer service top notch! I cant wait to come back!
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Date of stay: January 2020
7 Helpful votes
StephanieSalas wrote a review Mar 2020
Houston, Texas125 contributions51 helpful votes
I spent a long time looking for a hotel: In Playa Norte With A/C Small(not a resort) On the Beach With restaurant on site In spite of some of the negative reviews, took a chance on this hotel and it paid off; it was wonderful. Just as it looks on the pictures. We stayed in a deluxe room with a king bed on a second floor with a partial view of the beach: gorgeous! I wasn’t counting on a TV and mini fridge in the room. Nice surprise! WiFi is slows but works in the room, restaurant and even at the beach; just be patience. An umbrella, table and two-person bed beach are available at no extra fee; a cabana is available at a discounted fee if you are a hotel guest. The hotel is near a bar and a resort and it can get loud at night. Not a problem for us since we got all our other requests and they shut down early enough. I wish the room had a coffee machine and a full body mirror. Just being picky here. Guillermina, at the front desk, and Gaspar at the restaurant were super nice and helpful. We are going back to this hotel.
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Date of stay: March 2020Trip type: Traveled as a couple
4 Helpful votes
Response from Oscar Familiar, Atención al huésped/Recepción at Na Balam Beach & Spa Boutique Hotel
Responded 7 Mar 2020
Hi Stephanie. we`re very happy to know you had a wonderful stay we us, we´re going to take care of the comments you mentioned, and of course I`ll let Guillermina and Gaspar you mentones them, as well I`ll tell the management about the mirror. we really hope we can see you arround here again.
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US$116 - US$273 (Based on Average Rates for a Standard Room)
hotel na balam beach, na balam beach isla mujeres
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
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Frequently Asked Questions about Na Balam Beach & Spa Boutique Hotel
Which popular attractions are close to Na Balam Beach & Spa Boutique Hotel?
Nearby attractions include Playa Norte (0.3 km), Rock Bar (0.4 km), and Kokonuts Restaurante & Sports Bar (0.4 km).
What are some of the property amenities at Na Balam Beach & Spa Boutique Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Na Balam Beach & Spa Boutique Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Na Balam Beach & Spa Boutique Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Na Balam Beach & Spa Boutique Hotel?
Conveniently located restaurants include Lola Valentina, Beachin’ Burrito, and Guru Beach Club & Restaurant by Lotus.
Are there opportunities to exercise at Na Balam Beach & Spa Boutique Hotel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Na Balam Beach & Spa Boutique Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Na Balam Beach & Spa Boutique Hotel?
Many travellers enjoy visiting Hacienda Mundaca (5.3 km).
Does Na Balam Beach & Spa Boutique Hotel have any great views?
Yes, guests often enjoy the ocean view available here.