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Hotel Bahia Chac Chi

Av. Rueda Medina Mz 8 Lt 12 Col. Centro, Isla Mujeres 77400 Mexico
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Traveler (359)
Room & Suite (138)
Pool & Beach (39)


#13 of 55 hotels in Isla Mujeres
Bahia Chac Chi is set in the heart of Isla Mujeres, just steps away from downtown restaurants, shopping & entertainment, the main ferry port and the powder white sands of Isla Mujeres' North Beach. Boasting a contemporary architectonic design, Bahia Chac Chi invites its distinguished guests to enjoy its modern facilities, top of the line amenities and the magnificent views of The Mujeres Bay, the Turquoise blue waters of the Caribbean and Cancun's famous Hotel Zone skyline. The property features 25 superbly appointed Deluxe Rooms featuring flat screen TVs with cable, digital security box, complimentary in room wi-fi and fridge. A pool solarium and lobby bar. Friendly Staff to fulfill your needs and make your stay the most pleasant and memorable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Shuttle bus service
24-hour security
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Soundproof rooms
Air conditioning
Private balcony
Flatscreen TV
Bath / shower
Room service
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish


Full view
96Great for walkers
Grade: 96 out of 100
70Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
693Reviews42Q+A100Room tips
Traveler rating
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Popular mentions
traveltimeVictoriaBC wrote a review Dec 2021
Victoria BC63 contributions21 helpful votes
I booked 3 rooms for 2 nights December 28 &29. I had to cancel one room on boxing day due to testing positive for Covid. The property was contacted on December 26, and said that their supervisor would contact in the morning about if a refund was possible. the next day I received an email requesting proof of testing positive. Because i was sick, and my test was a rapid test that was thrown away, it took me a bit of time to get documentation confirming the positive result as I had to ask for a confirmation letter. The hotel received this confirmation on the morning of December 29. They have advised that because it was AFTER my check in date of Dec 28 they cannot refund. My friends still went, used the other 2 rooms and also confirmed my illness. the hotel never expressed concern, and repeated that i dint get a refund because I dint show up. Well, hard to get on a plane with covid..... but that it what they expected me to do. The 4 other hotels on my trip all gave refunds. other properties will- don't risk this place that has no concern for your safety. Stay away, they only care about taking your money.
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Date of stay: December 2021
7ContinentGal wrote a review May 2021
Los Angeles, California209 contributions217 helpful votes
This hotel has terrible water pressure and no hot water I haven't washed my hair in 5 days.! Breakfast here used to be decent I've stayed here five times before. I will post a picture breakfast. Sugary juice no coffee but you're supposed to make your own coffee with they're gross looking coffee pot. You can't flush toilet paper down the toilet they want you to put it in a garbage can which to me says hostile not hotel! I'd booked a hotel with two beds and the air conditioner didn't work unless you like your room a nice sexy 87° f. So they downgraded my booking to a one bed room! The room they gave me was half the size of the room that I booked. I like the little pool and service was okay but nothing special. I actually left the hotel one day earlier than I wanted to because I need to wash my hair so Sheraton here I come. I always ask myself if I would stay at the hotel again? No!! Because there are newer better hotels. The room costs $70 a night and is centrally located but I could not wash my hair, horrible water pressure, and not being able to flush toilet paper down the toilet! Makes the support option for me.
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Date of stay: May 2021Trip type: Traveled solo
Room Tip: If you're going to stay at this hotel make sure that you get a water view.
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4 Helpful votes
Alfredo R wrote a review Mar 2021
Cancun, Mexico24 contributions17 helpful votes
My wife and I spend only one night, for my birthday, but we loved the Chac Chi; Allan was so helpful and kind… You can walk from the ferry to the hotel, and from here to any place in Playa Norte; definitely we’ll go back there at our next visit to Isla Mujeres
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Date of stay: March 2021Trip type: Traveled as a couple
1 Helpful vote
Roberta G wrote a review Feb 2020
Pittsburgh, Pennsylvania51 contributions53 helpful votes
My husband & I spent a week on Isla & had a wonderful time. We had been there once before, just a day trip, & fell in love! Bahia Chac Chi is a great hotel location, close enough to the action but far enough away for a quiet night sleep. About a block away from the ferry terminal, about 2-3 blocks away from many restaurants & shopping. The staff at the hotel are great, so friendly & helpful. MaTe at the front desk was awesome, she went above & beyond. The ladies that clean the rooms decorated ours for my husband's birthday, balloons, a huge "towel" cake, birthday sign (in Spanish :) So special!! The breakfast room on the fourth floor is amazing, out one window is the Caribbean bay facing Cancun, the opposite window is a view of the Atlantic Ocean. The breakfast itself is continental, fruits, breads, coffee, juice. A light start to the day. Hotel has an elevator which is important to us. I would absolutely stay there again, highly recommend !!
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Date of stay: January 2020
Sleep Quality
Room Tip: High floor, bay view if available
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5 Helpful votes
Response from Manager_Alexa_Rojas, Gerente at Hotel Bahia Chac Chi
Responded 28 Feb 2020
Dear 75robertag, We are glad for your review. Thank you so much for expressing your opinion about Hotel Bahia Chac Chi. It is a pleasure for us to know that you had a pleasant stay and were able to enjoy our hotel. We hope to welcome you again very soon. Please receive my kindest regards, Alexandra Rojas Op Manager
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Christina V wrote a review Feb 2020
Durango, Colorado2 contributions3 helpful votes
Nice room, kicking A/C, nice balcony. View is great for now but in a few months will be blocked by a new building. Front desk Señor was nice. I got there at 2pm and they would not let me into my room as check in is at 3pm - even though only 5 people were checking in that day. The rooms should have very well been cleaned by 2. The front desk ladies should have a little more authority. Pool was close and breakfast only goes till 9am - ridiculous for vacation.
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Review collected in partnership with this hotel
Date of stay: February 2020
2 Helpful votes
Response from Manager_Alexa_Rojas, Gerente at Hotel Bahia Chac Chi
Responded 22 Feb 2020
Dear Christina V, Thank you so much for sharing your opinion about Hotel Bahia Chac Chi. We really appreciate your suggestions and will keep it in mind. We hope to welcome you again very soon. Please receive my warmest regards, Alexandra Rojas Op Manager
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US$83 - US$132 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
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Frequently Asked Questions about Hotel Bahia Chac Chi
Which popular attractions are close to Hotel Bahia Chac Chi?
Nearby attractions include El Malecon (0.06 km), Tiny's Bar (0.3 km), and Tiny gecko (0.1 km).
What are some of the property amenities at Hotel Bahia Chac Chi?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Bahia Chac Chi?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Bahia Chac Chi?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Hotel Bahia Chac Chi?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Bahia Chac Chi?
Conveniently located restaurants include Pizza & a...More, Mahache, and Los Tacos de Humo.
Are there opportunities to exercise at Hotel Bahia Chac Chi?
Yes, guests have access to a pool during their stay.
Does Hotel Bahia Chac Chi have an airport shuttle?
Yes, Hotel Bahia Chac Chi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel Bahia Chac Chi?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Bahia Chac Chi?
Many travellers enjoy visiting Hacienda Mundaca (4.4 km).
Does Hotel Bahia Chac Chi have any great views?
Yes, guests often enjoy the harbour view available here.