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Occidental Cozumel

Carretera Costera Sur Km 16.6 Col. El Cedral San Francisco Palancar, Cozumel 77600 Mexico
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Traveler (6598)
360
Panoramas (46)
Pool & Beach (1634)
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About

#7 of 11 all-inclusives in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Surrounded by tropical gardens and mangrove forests, this upscale, all-inclusive beachfront resort is 4 km from Paradise Beach and 9 km from Dolphin Discovery Cozumel. Featuring terraces or balconies, the airy rooms come with Wi-Fi (fee), TVs and minibars. Suites add separate living rooms; upgraded suites add dining rooms and kitchens. Room service is available. Parking is complimentary. There are 6 restaurants, 4 pools (1 for kids), a spa and a fitness center. There are also kids' entertainment programs. Activities include swimming with turtles, kayaking, sailing and snorkeling.
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Property amenities
Free parking
Paid wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children's playground
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Spanish
9,007Reviews667Q+A100Room tips
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Annabelle K wrote a review Today
1 contribution
We had a big group at this resort and they did a great job accommodating everyone. Our rooms were always cleaned and stocked, so we never needed to ask for anything. Great service!! Shoutout to Jhonni at the front for helping us when we got there and left and being very friendly! Shoutout to Reyna and Victor for always being so nice and fun! Shoutout to Jesus at the pool for being so friendly and outgoing and making the environment by the beach so much fun!! Lastly, shoutout to Bryan for the great service and fun time at the disco! The amazing service provided by these people made us feel welcome and have an awesome trip. Thank you!!
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Date of stay: April 2024
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Trip type: Traveled with friends
Room Tip: If you want a spot in the shade snag a spot early! We did the pirate ship excursion and it was a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lauren C wrote a review Apr 19
1 contribution
The place is very well located. The amenities, food and most importantly the service are incredible. Shout out to Marisol Martinez, the most joyful and diligent beach server anyone could ask for. Thank you Occidental and thank you Marisol!
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded yesterday
Dear P9880UPlaurenc, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LGF wrote a review Apr 18
Fort Myers, Florida8 contributions3 helpful votes
Been here many times. Staffing seems to be reduced resulting in more waiting time at bars and dining areas. Must have been low class week when we were there. Half the men wore baseball hats when dining. Birds flying in the restaurant. Dive boats seem to be neglected. Staff of resort was great.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 2 days ago
Dear L.G.F Thank you again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ryan H wrote a review Apr 15
Seattle, Washington4 contributions4 helpful votes
I have decided to make this an informational review with helpful tips and info. Though I rate the Occidental Cozumel an easy 5 stars, your experience may vary depending on expectations, time of visit, etc. This was the perfect vacation for my family and may be the perfect fit for you. - PRO DIVE INTERNATIONAL. DIVE SHOP - A lot of good with the dive shop. They are located right on the beach with a dock just a short walk from your room. It was so nice to grab our gear, meet our guide, stroll down the peer and hop on the boat for a great day of diving. They are also next door at the Allegro. There are multiple boats and sometimes you will swing over to grab other divers next door. The Dive Masters are top notch. We dove with Danny, Andres, and Juan Pablo (J.P.) for 4 days of diving. All were fantastic, attentive, and dedicated to making our dives enjoyable. We were diving with our 2 daughters ages 15, and 16 (newly certified) These dives, and this shop were ideal for newer divers. The Boat captains, crew, the equipment staff, and front desk were great. The diving was amazing. Some of the best we have ever done. Better than Belize in my opinion. So many fish, so much diversity. Great reefs. The bad/not so good. It was difficult to book dives in advance. The hotel is not connected to the dive shop in any meaningful way and I recommend you DO NOT, pre-book dive packages with the hotel. It is fine if you do, but all you accomplish is an extra errand. You'll get vouchers that you have to take to the dive shop and you'll still need to book your dives and pay additional park fees, equipment rentals, etc. with the dive shop directly. If I had to do over again, I would not have booked any diving ahead of time, would have strolled down to the dive shop upon arrival and booked in person, which is essentially what you will probably have to do regardless. We were able to get spots for our first dives Sunday afternoon when we arrived Saturday. If you have a dive computer and know how to use it, bring it. They do not include one in their rental package. The rental gear is fine, but not fancy. If you have specific dive locations picked out, you may or may not get to visit these. They mostly pick what makes the most sense given conditions, how many divers are going out, etc. We were extremely satisfied with the dives that were selected They also do specific excursions to some cool locations at additional cost. Diving is very subject to conditions. If the current is strong or the weather is bad, they do not dive, or will not dive certain locations. For us, this was not a problem. We just dove when we were able and found other entertainment when not. I do want to mention that dives were cancelled 3 of the 9 days we were there. If you are visiting snorkeling sites around the island, or visiting Chankanab, etc. Be aware. If the port is closed/the flag status is red, you can't go into the ocean. - THE RESORT - Amazing. We adore this resort. It is gorgeous. The grounds are kept immaculate. There are tons of trees and shade. Cool fountains, Tons of these cute little racoon/squirrel looking critters called coatimundis. They eat fruit and bugs, are super naughty and love stealing food from room service plates, or items from the house keeping carts. Tons of neat birds. Lots of iguanas. Lizards. Super fun. Especially enjoy the incredible sunrises, sunsets, and the entertainment at night. Way less bugs than you'll find in places like Belize, but I still recommend bug spray often and early unless you don't mind some mosquito bites. Also. Get some reef safe sunscreen. Normal sunscreen hurts the reef and is not allowed. Pay for the royal level. It has access to the best restaurant on site and it's own private whirlpool which is great. We stayed in the master suite which was about the same price as booking 2 rooms side by side (we didn't want our girls to have to share a room with us, so this made the most sense) The master suite is amazing if available. It's HUGE. Ridiculous sized bathrooms, closets, huge living area, kitchenette, the works. Just book it. For the value the $ is well worth it. They stocked it with beer, wine, champagne, sodas, fruit, etc at no extra cost. Also has room service included which was awesome. There are 2 other pools. An adult only pool and an everyone pool on the beach. Both are large with lots of chairs. You WILL run into the typical entitled crap behavior of "reserving" a chair by putting a towel on it and leaving it there the whole day. We were too busy doing fun stuff to fight with mouth breathers over pool chairs but it is a thing. - THE GUESTS - Some really nice people from all over. Met cool people from Canada, the U.S. and other places around the world. We ran into some obnoxious types that get off on complaining and bullying staff which is hard to watch. There were also some spring breakers early in the week that spent several days getting mad drunk by the pool and doing cannonballs. Pretty funny to watch and not a problem for me but they can be noisy, and the staff is too kind and accommodating to tell obnoxious guests to cool it unless it gets super nuts. - THE FOOD - Fantastic to average depending. The royal level restaurant La Caretta is fantastic. Love the staff and chefs. They have a similar menu each night but will make special requests for you if you ask. You need to book reservations in advance for dinner, but not for breakfast or lunch. We ate roughly half our meals there and we all enjoyed it immensely. It does become a bit repetitive, so we sampled the other restaurants as well despite this being mere meters from our room. We had a special traditional Mexican dinner made for us without asking one night. Incredible. Love the staff at the La Caretta restaurant. There is also a Mexican Restuarant, a Greek restaurant, a seafood restaurant and 2 buffets. Also, a pizza place late night. The buffet on the beach is pretty relax and low key. They are open mainly for lunch. We liked both buffets. Some of the food was fantastic, some of it is meh. We liked all of the restaurants. Before our trip I read so many reviews about terrible food and was pleasantly surprised. None of us got sick or had any troubles. I had many drinks with ice, tried most of the food. The drinks are generally good in the restaurants, but the all-inclusive model is not focused on amazing, yummy cocktails. It's more giving the lushes their medicine efficiently and cost effectively. There is almost zero chance the cocktails were not diluted to some extent. Especially at the pool bars. That's probably a good thing. I do not like the all-inclusive model in general, but chose this resort for the dive shop, the amazing grounds and its location/proximity to the best reefs. p.s. Parking is free and ample.
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Date of stay: April 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 5 days ago
Dear RJHALES2, Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Craig G wrote a review Apr 14
2 contributions
Cozumel as a dive destination is well worth the trip, but be fit and ready to deal with some strong currents and a not-so-together dive shop. Occidental Cozumel, is a good value for family and diver friendly all-inclusive resort life and my room was a short walk to the dive center. The dive masters, from a wide variety of European and American countries, were all great, professional, and I thoroughly enjoyed diving with them. The boats were adequate for near-shore diving. The rental equipment was appropriate for recreational diving. Danny completed my Nitrox certification and was great. The dive shop was at times frustrating and you need to be prepared to "deal" with them. First, even though I contacted Pro Dive International months ahead of time and gave them specific dates, I had to get stern with the shop to get put on two of my first four (two two-tank dives a day) dives, since no one from Pro apparently provided my information to the shop. The only thing the shop did know was that I had paid for my Nitrox check-out (again, this went well). Despite advertising "Free Nitrox" on the website and confirming it through correspondence, this ended up being deceptive - their facility that had been providing Nitrox burned down a year ago, but no one has seen fit to remove the "Free Nitrox" from their advertising. I had planned on diving Nitrox the entire trip and would have benefited from it. I got one tank with my certification and then was told very reluctantly by the shop I would have to pay for any additional tanks. When dealing with Pro Dive International, I stated my desire to dive Devil's throat and was encouraged to pre-pay the excursion fee (luckily I didn't), but again at the actual shop, I was told they did not make that excursion, so another misleading advertisement and disappointment. They only do night dives one day a week (Wednesdays), so if like me you arrived on a Wednesday and were departing the following Thursday, you were out of luck. In summary, the diving was outstanding, as were the dive masters and skippers, the resort a good value, but the dive shop and Pro International are in dire need of professional management, a 20th century dive reservation application, and more honest advertising.
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Date of stay: April 2024
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 6 days ago
Dear craiggD7934QR Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beverly B wrote a review Apr 13
7 contributions1 helpful vote
The property is nice but somewhat outdated. The beach has eroded, leaving only loungers. The bathrooms were dirty and some switches and the bathtub looked stained. The food and drinks weren't impressive, except for the omelet line at breakfast and the grill at dinner. The a la carte restaurant was the highlight, but you only get one reservation. Lunch had a great view but the food was never hot. However, the rest of the staff, like Jesus and Marisol, were incredibly helpful and kind, making our stay enjoyable. The entertainment was good, and there are various facilities like a tennis court, spa, disco, kids club, and a late-night pizza buffet. Overall, we had a good time, but next time we'd budget more for food elsewhere and remember to bring bug spray and a swim shirt.
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Date of stay: April 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 1 week ago
Dear BevB4546GH Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jean Francois wrote a review Apr 13
8 contributions2 helpful votes
It’s one of the few quality resorts near the famous palancar reef which is among the best for diving The hotel is well architectured in a neo colonial style. Food is “authentically” good meaning that they make an effort to make cooked less “factory-like” and bland that is typically served in all inclusive resorts. In other words this is tasty food and we really enjoyed it Service is impeccable, they are diligent and ask proactively for stuff we might want We stayed as a family for 1 week and the only limitation was the lack of other children Note: it’s recommended to book using Barcelo website we could get a good price
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Date of stay: April 2024Trip type: Traveled with family
Room Tip: You might want to go to Dressel divers instead of pro dive if you want nitrox
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 1 week ago
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bonnie h wrote a review Apr 8
3 contributions
Above average la carreta restaurant and staff. Below average rooms. Ac only goes to 22 c, refrigerator doesn’t work, shower gets cold, sheets are wet and stained. Bar service doesn’t exsist if you want to avoid the water (clearly a sewage system issue around the hotel) mattresses being pulled and moved from rooms and thrown around. All very dirty. Cleaning staff does a good job but you can only do so much from what you’re given. Mildew smell in the rooms.
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Date of stay: April 2024
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Trip type: Traveled with family
Room Tip: Bring your own cup. Bring something to hang clothes to dry. The rooms are so moist you can’t get...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 1 week ago
Dear X397MHbonnieh, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Cozumel hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for the experienced during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tklingon wrote a review Apr 1
Neenah, Wisconsin2 contributions
This hotel is a lovely place I feel more for adults. It is nestled in a jungle setting with cute little creatures to make you smile. They have a lovely selection of food. They change it up daily and keep it fresh. The staff seems happy to be working there, which makes you feel like a welcome guest. it is about a 30 minute drive from the airport and the same distance away from town. However, I felt it was worth it.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 2 weeks ago
Dear tklingon We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rick W wrote a review Apr 1
6 contributions
Great place for a family vacation. pools are nice, the pier is good for scuba boat pickup. the food is good and plenty of time for eating. the landscaping is great. the towel service at the pool is good. the sunsets are amazing.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OCCIDENTAL GRAND, Otro at Occidental Cozumel
Responded 2 weeks ago
Dear Rweave Thank you for sharing your experience with us and look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱10,477 - ₱17,787 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand cozumel hotel cozumel, occidental grand hotel cozumel, occidental cozumel, grand cozumel, grand occidental cozumel
FORMERLY KNOWN AS
Occidental Grand Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
247
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OCCIDENTAL COZUMEL - UPDATED 2024 Resort (All-Inclusive) Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Occidental Cozumel
Which popular attractions are close to Occidental Cozumel?
Nearby attractions include The Mayan Cacao Company (2.1 km), Columbia Reef (6.1 km), and Palancar Reef (2.8 km).
What are some of the property amenities at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Occidental Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Paradise Beach Cozumel.
Are there opportunities to exercise at Occidental Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Cozumel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (15.8 km).
Is Occidental Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.