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Carretera Costera Sur Km 17 San Francisco Palancar, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (46)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Cozumel
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#21 of 62 hotels in Cozumel
Travelers' Choice
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience.
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Property amenities
Free parking
Paid wifi
Fitness Center with Gym / Workout Room
Free breakfast
Children's playground
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Cable / satellite TV
Walk-in shower
VIP room facilities
Bottled water
Clothes rack
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Good to know
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Additional 5% off
7316Reviews596Q+A100Room tips
Traveler rating
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Popular mentions
Anna wrote a review Yesterday
New York City, New York1 contribution
I’m having a very enjoyable stay here at Occidental Cozumel. The resort is beautiful and everyone is very friendly. Entertainment is fun, especially with Jesus Escobar. We’ve done bingo night and movie trivia at night and aqua gym in the pool during the day. He’s very fun and we had a great time!
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Date of stay: September 2021Trip type: Traveled with friends
USNavyBrat wrote a review Aug 2021
Austin, Texas49 contributions20 helpful votes
Hotel's Favorite
This all -inclusive hotel is one of the best in Cozumel. The rooms are well equiped, meticulously cleaned each day and situated in a well-manicured jungle. There is easy walkable access to the private beach with a boardwalk over the gorgeous swamp. The pool and beach area are well taken care of and the people that work here are very friendly and accommodating. Jesus provided our grandkids with hours of entertainment. And Hector is always a friendly face at the front desk. The food was good for an all-inclusive. Try to book one or two nights’ dinner in the restaurants and enjoy a pretty good meal with excellent service. During Covid some of the activities are limited but the ones they have are enjoyable. All of the staff wear masks at all times and you will be wearing masks in the lobby area as well as when you enter the restaurants. They take your temperature each time you enter the restaurants so it feels safer overall than some places. This was our second stay here ( we were here in March too) and I would recommend it for all you beach babies!
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Try to book dinner for a night or two in one of the restaurants.
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Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 15 Aug 2021
Thank you so much for making our Occidental Cozumel hotel your choice venue for a stay in this beautiful island and for the time you took out of your day to share us your feedback on your stay with us by responding to our survey. We look forward to serving you again at your earliest convenience, ensuring in advance of our utmost commitment to making your next stay a memorable one.
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Julia P wrote a review Yesterday
1 contribution
Jesus and Milli were incredible. Great personalities who make sure to get everyone involved. No judgement here! Play pool volleyball its the best! I am not the best at it, but they made me feel comfortable enough to play!!!
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Date of stay: September 2021Trip type: Traveled with friends
Nicholemissino wrote a review Yesterday
Wilmington, Delaware2 contributions
We loved our stay! Jesus is amazing. He’s a good volleyball player we had a lot of fun by the pool with him. We bought into the vacation club and will be back, Roman helped us with that. He was amazing along with Carlos and Nannete. We can’t say enough good things about this place!
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Date of stay: September 2021Trip type: Traveled with friends
Britt wrote a review 21 Sep
1 contribution
Santos provided exceptional service during our stay and became part of our daily routine to hit up the Lobby Bar before dinner. All the facilities were clean and the beach was just what we needed for a get away.
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Date of stay: May 2021Trip type: Traveled as a couple
Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 2 days ago
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidnetal Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
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US$133 - US$306 (Based on Average Rates for a Standard Room)
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Occidental Grand Cozumel
MexicoYucatan PeninsulaQuintana RooCozumel
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Frequently Asked Questions about Occidental Cozumel
Which popular attractions are close to Occidental Cozumel?
Nearby attractions include Palancar Reef (2.8 km), Columbia Reef (6.1 km), and Playa El Cielo (6.8 km).
What are some of the property amenities at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Occidental Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Carlos'n Charlie's Beach Club.
Are there opportunities to exercise at Occidental Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Cozumel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (15.8 km).
Is Occidental Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.