Hotel Plaza Cozumel

Hotel Plaza Cozumel

Calle 2 norte entre Rafael E. Melgar y 5av Col. Centro, Cozumel 77600 Mexico
Rooftop pool with view of city pier
Traveler (185)
Room 205
Room & Suite (117)
PISCINA & TERRAZA
Pool & Beach (59)

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About

4.0
#27 of 57 hotels in Cozumel
4.7 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Due to our location, the Hotel Plaza Cozumel offers an excellent panoramic view of the Island and Cozumel's Sea Channel. Our location and facilities allow us to meet the needs of business men and tourists that visit us. The access of Hotel Plaza Cozumel is fast from any point of the island, because we are in the downtown commercial and tourist heart of Cozumel. Walk a few steps and visit the Cozumel Museum, the Main Square and Ferry Pier in front of us.If you are planning a fantastic vacation in Cozumel then our hotel is the perfect place to stay with friends or family. An experience beyond accommodation, make your stay unforgettable. Our spacious rooms allowing our guest ton enjoy the privacy and silence needed for a welcome rest. Walk into a warm and caring atmosphere in classical light and bright colors, where you will find the comfort that you deserved.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Solarium
Rooftop terrace
Baggage storage
24-hour front desk
Street parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Breakfast buffet
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Express check-in / check-out
Room features
Air conditioning
Housekeeping
Telephone
Bottled water
Clothes rack
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Budget
Value
Languages Spoken
English, Spanish, Catalan, Italian

Location

Calle 2 norte entre Rafael E. Melgar y 5av Col. Centro, Cozumel 77600 Mexico
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cozumel Airport
Aerodromo de Playa Del Carmen
18.3 km
See all flights
323Reviews27Q+A64Room tips
Traveler rating
  • 119
  • 141
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  • 8
  • 5
Time of year
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Detailed Reviews
Paul S wrote a review Apr 2020
Andover, Minnesota107 contributions64 helpful votes
3.0 of 5 bubbles
We stayed four nights at the Plaza at the end of a month plus trip to Cozumel. The staff was welcoming upon arrival. We were surpised to see that our room had no dead bolt lock for security while the room was either occupied or unoccupied. the safety latch that is typically used when in the room had been torn off and never replaced. Basically, the room could be entered with no more than a credit card. The location to Centro was great and the roof top pool was unique, if only for it's location.
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Date of stay: March 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caleb T wrote a review Oct 2020
13 contributions3 helpful votes
5.0 of 5 bubbles
This place was cheap and very clean. Bed was not great but Breakfast was amazing! The pool had great views and the nearby bar district was fun. I will definitely be back. I would not bring my kids as the room only has a handle lock not a deadbolt.
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sosappy wrote a review Mar 2024
Christina Lake, Canada90 contributions40 helpful votes
5.0 of 5 bubbles
For the cost and location of this hotel, we were very pleasantly surprised. We were only in Cozumel for a short stay, and had easy access to where we wanted to go. Everything we needed was provided, along with breakfast each morning, to order.
Staff were very friendly and helpful.
We would definitely return to this hotel.
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julien B wrote a review Apr 2023
France11 contributions3 helpful votes
5.0 of 5 bubbles
Amazing for such a low-price : rooms are very simple (just basics). However the roof-top pool is to die for with it's panaramic ocean view ! The Bfast is just AMAZING ! Stay there on the last night before the airport instead of paying an all-inclusive fee for nothing ! It is WALKING distance from the ferry which is just amazing (no need for spending more taxi money !)
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Walking distance from the ferry !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julien B wrote a review Jul 2022
France11 contributions3 helpful votes
5.0 of 5 bubbles
Best value for your money without going all-inclusive : hotel is cheap but of great quality. Rooms are clean, simple but good. Beds more confortable than in all other expensive hotels I've gone to in Playa (Grand Sirenis, Sandos, ...). The Bfast is just AMAZING and made on the spot just for you ! Better than at all-inclusives ! The roof-top pool is just AMAZING ! Full view on the ocean. WHy pay for expensive hotels ? Staff was nice. Great experience
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Date of stay: July 2022
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: 5m away from the boat pier !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kay N wrote a review Jan 2023
38 contributions34 helpful votes
5.0 of 5 bubbles
I've been staying here for years due to the downtown location and roof top pool. Happy it's still the place I love after almost 10 years. They actually upgraded the roof top bathroom recently. Still great breakfast, great staff and great value.
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Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lanette J wrote a review Mar 2023
Minneapolis, Minnesota2 contributions
5.0 of 5 bubbles
This hotel is clean, well maintained and in a great location. I have stayed here twice and was happy both times. Great staff, great breakfast and clean hotel. The rooftop swimming pool is a great escape for some relaxing sun.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with friends
Room Tip: Be sure to get breakfast everyday. Great menu to choose from. We ate every day and then just...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sedgwick1996 wrote a review Dec 2022
Salina, Utah21 contributions6 helpful votes
4.0 of 5 bubbles
Cute little spot next to the beach. The made-to-order continental breakfast was delicious!! Close to shopping and the ocean. Within walking distance of the ferry. The rooftop pool was great with awesome views of the ocean. It also had wifi. We only stayed one night as we were headed to Playa del Carmen but would stay here again.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MikeJennyQ wrote a review Aug 2022
Onalaska, Wisconsin954 contributions224 helpful votes
5.0 of 5 bubbles
Great stay and breakfast. We were here to finish details on construction and Hotel Plaza had great deal including breakfast. Staff was very nice room pleasant and had all we needed. Bakery next door was great as well. Very close to everything downtown.
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Date of stay: May 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
Room Tip: hit breakfast a little early to get choice on seating and pay attention to sun angle can get warm.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber W wrote a review May 2021
29 contributions8 helpful votes
1.0 of 5 bubbles
I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.
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Date of stay: April 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steven S asked a question Sep 2019
East Bethel, Minnesota5 contributions
Does this hotel have free parking on our off sight
Answer from machp
Austin, Texas203 contributions68 helpful votes
I actually didn’t see any parking other than the ones on the front of the building. There were about four slots. There appeared to be a parking Lot next-door but I’m not sure if it is related to this hotel.
jeffch2018 asked a question Aug 2019
Jetmore, Kansas21 contributions
Is there a safe in the rooms?
Answer from PeterT
3 contributions1 helpful vote
At the time of visit. No. They have a 2 key safety deposit box at front desk.
Danbury5 contributions2 helpful votes
I am going to the hotel again Jan 5th - 11th 2019. They will accommodate your request if there is a room available and there are several rental places within 2 blocks
Danbury5 contributions2 helpful votes
just a key
Answer from Elbow backpacker
Bay of Fundy & Annapolis Valley of Nova Scotia, Canada179 contributions64 helpful votes
The elevator was not in working order at the time, we ask for a fridge and got one very fast!
Madeline H wrote a tip Jul 2023
4 contributions
5.0 of 5 bubbles
"There was a loud live band at the restaurant next door most nights."
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Julien B wrote a tip Apr 2023
France11 contributions3 helpful votes
5.0 of 5 bubbles
"Walking distance from the ferry !"
Read full review
Lanette J wrote a tip Mar 2023
Minneapolis, Minnesota2 contributions
5.0 of 5 bubbles
"Be sure to get breakfast everyday. Great menu to choose from. We ate every day and then just snacked in the town until dinner."
Read full review
MikeJennyQ wrote a tip Aug 2022
Onalaska, Wisconsin954 contributions224 helpful votes
5.0 of 5 bubbles
"hit breakfast a little early to get choice on seating and pay attention to sun angle can get warm."
Read full review
Julien B wrote a tip Jul 2022
France11 contributions3 helpful votes
5.0 of 5 bubbles
"5m away from the boat pier !"
Read full review
Not the right property for you?
There are more places to choose from in the Cozumel area.
PRICE RANGE
₱4,404 - ₱6,577 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
45
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL PLAZA COZUMEL - UPDATED 2024 Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Hotel Plaza Cozumel
Which popular attractions are close to Hotel Plaza Cozumel?
Nearby attractions include Milano Diamond Gallery (0.2 km), Havana Bob's Cuban Cigars (0.04 km), and Isla Pasion (0.3 km).
What are some of the property amenities at Hotel Plaza Cozumel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel Plaza Cozumel?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel Plaza Cozumel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Hotel Plaza Cozumel?
Conveniently located restaurants include Fuego Restaurant Cozumel, Bajau Seafood & Steak House, and Guisados.
Are there opportunities to exercise at Hotel Plaza Cozumel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Hotel Plaza Cozumel?
The staff speaks multiple languages, including English, Spanish, Italian, and Catalan.
Are there any historical sites close to Hotel Plaza Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (1.0 km).
Does Hotel Plaza Cozumel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hotel Plaza Cozumel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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