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Casa Mexicana Cozumel

Avenida Rafael E. Melgar sur 467 entre Calle 5 y 7 sur Col. Centro, Cozumel 77600 Mexico
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Traveler (886)
Room & Suite (340)
Pool & Beach (87)
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About

#10 of 56 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located just a few steps from the ferry pier and only 10 minutes from the Cozumel airport. Ideal for family vacations, romantic getaways, diving adventures and bussinee trips. Offering personalized attention to weddings ans groups. With 72 deluxe rooms city or terrace view and 16 ocean view all with private balconies Equipped with central air conditioning, cable TV, electronic safe, telephone, radio alarm clock, iron, ironing board, hairdryer, and organic bathroom amenities. Handicap room available. Our Added Values: FREE Buffet Breakfast a la Carte, internet WIFI throughout the hotel and shopping card discounts. Our Services: 24-hour front desk, room service, laundry and babysitter services. Meeting room with food and beverage services, pool, bar and bussines center.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool with view
Free breakfast
Bicycles available
Diving
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Snorkeling
Kids club
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Harbor View
Green
Languages Spoken
English, Spanish
1,488Review60Q+A100Room tips
Traveler rating
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Greg M wrote a review Mar 2024
1 contribution1 helpful vote
I don't know if our stay here could have been improved upon! We stayed there for 8 days in March, 2024. They have hardest working, friendliest staff we've ever encountered. We had problems with the road dust and road construction just outside, but that was out of the staff's control. Our room - with a comfortable king-size bed and ample pillows - was comfortably sized, with a balcony and chairs just right for tropical evenings. Guests may want to bring a power strip, if they have several devices (cameras, phones, tablets, etc) to charge. There is a computer room available for guest use off the lobby. Breakfast (7-11) was eaten in an open arborium, and complimentary, but you'd never know it. Eggs, omelettes and waffles to order, chicken and pork dishes, potatoes, plantains, vegetables, sausage or bacon, gallons of coffee available, fruits of all kinds, cereals, and juices. An escalator takes you from the street to the lobby (and back down again), where you may meet Gustavo, who - after you check in - will guide you to your room. The bar downstairs is open to 11PM, where Sinthia or Monique will cater to your every libation need with laughter and a smile. These same two often are found serving breakfast with their capable and friendly supervisor Vincente - always with a smile, always concerned with anything you may need. Next to the bar is a small but serviceable swimming pool with a spectacular view of the harbor, complete with ample lounge chairs for tanning in the Mexican sun. Just inside are tables and comfortable chairs for conversation or just enjoying a cocktail. The hotel is located at the heart of the town, with loads of shopping, dive shops and restaurants located within 5-10 minutes walking distance. Truly, the staff at Casa Mexicana is their strongest asset. Unless you're the type who is impossible to please, you'll love your stay there!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Tips to the staff at breakfast, at the bar, and to the maid service are always appreciated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from TWINBOX COZUMEL, Agencia/asesor at Casa Mexicana Cozumel
Responded 2 weeks ago
Dear friend, we are pleased to know that your experience with us was most pleasant, as well as the attention of our staff, we certainly appreciate the great comment you have given us. It will be a pleasure for us to welcome you again to enjoy a vacation and continue to exceed your expectations, we look forward to seeing you soon. Sincerely, costumer services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Juan Daniel Castro wrote a review Mar 2024
Grand Rapids, Michigan4 contributions3 helpful votes
I had the opportunity to visit for the second time this friendly boutique hotel. Staff is amicable and facilities are sparkling clean at every time of the day. Pool area faces the cruise ship terminal. Always a good experience in reference to price point, plus! Breakfast is included. Thank you, Monica for making our stay one of the most memorable.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: There aren't many king size beds, although we were promised one, that was not what we received...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TWINBOX COZUMEL, Agencia/asesor at Casa Mexicana Cozumel
Responded 2 weeks ago
Dear Friend! Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PeiT231 wrote a review Feb 2024
New York City, New York227 contributions84 helpful votes
This is the second time I have stayed here. There is a mixture of Mexican travelers and foreign tourists. The room is spacious and comfortable. The breakfast is good. The location is fairly convenient. The staff are nice and professional. I would come back again.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TWINBOX COZUMEL, Agencia/Consultora at Casa Mexicana Cozumel
Responded Feb 21, 2024
Dear Friend Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service🙌🏼
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shannon Q wrote a review Feb 2024
1 contribution
The stay was fantastic!!!! We were greeted by Frederica’s beautiful smile and then quickly met by Sinthia with a refreshing beverage ….. turned out Sinthia and the amazing breakfast staff were the best way to start every day!!!!! Thank you for paying attention to what we needed and making our stay wonderful!! Rooms were very clean and comfy!!! We will definitely go back!!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Even something as simple as hotter coffee - JUST ASK!!!!! All of our requests were met!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TWINBOX COZUMEL, Dueño at Casa Mexicana Cozumel
Responded Feb 21, 2024
Dear Shannon: Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Moshe D wrote a review Feb 2024
Bellevue, Washington198 contributions172 helpful votes
The hotel has an excellent location walking distance from the ferry terminal and many restaurants. Our room was spacious and clean. From the street level there is an escalator up to lobby but no elevator and with the relatively heavy suitcase the escalator stopped working. I have email the hotel with a bedding request due to allergy. I got a reply that my request will be handled, but when I stepped into my room, I found out that my request was not handled despite the confirmation. Other than that the staff has been friendly, the breakfast decent and Expedia VIPs get special benefits.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded Feb 10, 2024
Thank you for your review! Your feedback helps us greatly to improve our service. We hope to see you here again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa G wrote a review Jan 2024
Sugar Land, Texas3 contributions
We had a wonderful stay at Casa Mexicana. Great location- can walk all around El Centro from hotel. Breakfast was great! Sinthia Soberanis was the most delightful hostess at breakfast. Ella es muy amigable y feliz! All the hotel staff was friendly and accomodating. Rode their bicycles to Los Buccanos beach club, nice little heated pool and patio looking at the west side port/water.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded Jan 30, 2024
Dear friend! Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service 🙏
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MandD_Travelers wrote a review Jan 2024
Medford, Oregon79 contributions19 helpful votes
We really enjoyed the location of Casa Mexicana but we did have a few issues during our stay. First problem was we book a city view room with balcony but when I checked in they gave us room 206 the patio for this room is actually in the breakfast area. We had the rolling dish cart and 2 baby high chairs on our patio. You didn’t want to open your curtain because you had people within a few feet of your sliding glass door including all of the noise that comes with it. I went and spoke with Darvin and he wasn’t very helpful about moving us to the type of room we had reserved, he didn’t changed our room until I went and spoke with him again trying to explain why the room doesn’t work for us and showed him that we reserved a city view with balcony and that we are divers and needed a balcony to dry our gear. The next day he finally did move us to an upper floor with a balcony. Our second issue was we had diving scheduled on January 1, 2024 and breakfast was scheduled for 7am but they changed breakfast time to 8am and hadn’t notified anyone and by the time we found out that breakfast wasn’t starting at 7am we didn’t have time to eat breakfast before getting on the dive boat at 8am, spoke to the front desk again and he shrugged his shoulders and didn’t care that they hadn’t put up signs or told anyone that they changed the breakfast time. I would like to add that the rest of the staff was friendly and helpful, rooms were very comfortable and clean. The pool area was a great place to relax and enjoy a drink.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded Jan 15, 2024
We your comment. We regret that your stay has not been entirely pleasant and we will dedicate ourselves to improving day by day to offer a better service. Thank you for visiting us and we hope you can return soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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beemdoggy wrote a review Jan 2024
North Kansas City, Missouri3 contributions
Excellent location and nice clean rooms. I had the ocean view with terrace. Comes with full service restaurant ND bar. Staff are wonderful and walking distance to great restaurants and the square. Perfect location.
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded Jan 8, 2024
Dear friend! :D Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service 🙏
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jacques Le Brock wrote a review Dec 2023
2 contributions1 helpful vote
When we booked with our travel agent, our main requirement was good internet speed. when we arrived last friday, we got a pretty bad surprise 2.58 Mbps download and 0.64 Mbps Upload the rooms are not even close to what you see on the pictures and neither are the balconies, half the size . For the rest, we can't say cause we packed our bags and left. Buyer beware.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded Dec 23, 2023
Dear Jacques: Thank you for sharing your comments with us. We are sorry to hear that your expectations were not exceeded regarding the service and care provided at our hotel. We greatly value your feedback as it helps us identify areas and services that need a little more attention from us. Again, we hope to be able to provide a better service on your next visit. We will take care of sending your comments to the area manager related to your experience. Thank you very much for his words. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eff E wrote a review Dec 2023
6 contributions3 helpful votes
We had great service there. The location is very good. The bed was very comfortable. The room was clean. We want to give special thanks to the personnel from the breakfast service Vicente, Sinthia and Maria, who remembered our preferences and made us feel like home.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded Dec 15, 2023
Dear friend! :D Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service 🙏
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱4,902 - ₱7,524 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa mexicana cozumel hotel cozumel, casa mexicana hotel cozumel, cozumel casa mexicana
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
88
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CASA MEXICANA COZUMEL - UPDATED 2024 Hotel Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Casa Mexicana Cozumel
Which popular attractions are close to Casa Mexicana Cozumel?
Nearby attractions include Milano Diamond Gallery (0.4 km), Isla Pasion (0.4 km), and Faro Celerain Ecological Reserve (0.4 km).
What are some of the property amenities at Casa Mexicana Cozumel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Casa Mexicana Cozumel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Casa Mexicana Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Mexicana Cozumel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Casa Mexicana Cozumel?
Conveniently located restaurants include Hooters Cozumel, Señor Frog's Cozumel, and Colores y Sabores Cozumel.
Are there opportunities to exercise at Casa Mexicana Cozumel?
Yes, guests have access to a pool with a view during their stay.
Does Casa Mexicana Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Casa Mexicana Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Mexicana Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (0.7 km).
Does Casa Mexicana Cozumel have any great views?
Yes, guests often enjoy the harbour view available here.