Casa Mexicana Cozumel
Avenida Rafael E. Melgar sur 467 entre Calle 5 y 7 sur Col. Centro, Cozumel 77600 Mexico
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Room & Suite (338)
Pool & Beach (87)
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About
#11 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located just a few steps from the ferry pier and only 10 minutes from the Cozumel airport. Ideal for family vacations, romantic getaways, diving adventures and bussinee trips. Offering personalized attention to weddings ans groups. With 72 deluxe rooms city or terrace view and 16 ocean view all with private balconies Equipped with central air conditioning, cable TV, electronic safe, telephone, radio alarm clock, iron, ironing board, hairdryer, and organic bathroom amenities. Handicap room available. Our Added Values: FREE Buffet Breakfast a la Carte, internet WIFI throughout the hotel and shopping card discounts. Our Services: 24-hour front desk, room service, laundry and babysitter services. Meeting room with food and beverage services, pool, bar and bussines center.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool with view
Free breakfast
Bicycles available
Diving
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Snorkeling
Kids club
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
106Restaurantswithin 0.5 km
50Attractionswithin 0.5 km
Contact
Avenida Rafael E. Melgar sur 467 entre Calle 5 y 7 sur Col. Centro, Cozumel 77600 Mexico
Name/address in local language
Getting there
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1464Reviews57Q+A100Room tips
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This is the third time we've stayed here. Hotel is centrally located, yet quiet. Staff is outstanding. Sintha takes the best care of all the customers here. Clean. Lovely pool area. Great breakfast buffet that starts early for divers needing to get to their dive boats. Would highly recommend and will be staying there again in the future 🇲🇽!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Parking avail on street. Park on white curbs only overnight.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice hotel, accommodations in room good. Pool was too hot. I mean hot, hot. Breakfast is okay and a nice option. Great location, you can walk to most everything. Hotel has good ocean views. Friendly and helpful staff
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If you like watching cruise ships come and go, this centrally located hotel at Port Langosto (Downtown) Cozumel next to everything, is your choice. Sweet friendly helpful staff. Bicycles are welcome here too. Facility is nice, clean, modern and resembles a cruise ship in its Mayan design. Breakfast daily included new local favorites cooked to order, omelets, waffle, fruits, juices and plenty of coffee. YUMMY Good value for the money. Pool deck, relaxation and mingling lobby, bar and many other services, very nice
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Rent a bicycle from Philip at Cozumelbestbike near church on the square
It will make the island a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice hotel, the room was clean and quiet. We had a city view room, facing backside of the hotel. Very nice. All the staff was helpful and polite. Sinthia is an exceptional breakfast staff member, so pleasant every morning, and busy taking care of the guests. We hope she's there when we come back! The food from the buffet was good, if anything it could be a little hotter.
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Date of stay: January 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 15 Feb 2023
Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, great service special Sinthia on the breakfast. Fair price and all team are very helpful. Good location, about 10 min walk from downtown/ferry boat. Spacious rooms, pretty clean. In front of the sea but no beach. I’d rate it 3+ star
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 15 Feb 2023
Dear Cassito ✨ Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed here when my fight to Miami was canceled and I needed to catch my cruise ship in Cozumel. I walked in and asked for a room for two days. The person at the front desk said it would be $80 per night. I even verified "so $160 US for two nights total?" and was answered with a yes. I paid for the room and went about my business. Went to some nice little bars and called it a night. The room was pretty dated, but it was clean. The mini fridge didn't work and there were only Spanish channels on TV, but that’s ok. The balcony overlooked a side street and there was a big white wall with graffiti on it. The bartender was very nice. In fact all of the people working there were very nice. The problem arose the next day. After a long day adventuring out to Playa Del Carmen and doing tourist things, I went to go into my room only to find it was locked. I went to the front desk and was told I needed to pay another $160 dollars and that the first payment was for only one day. I felt like I was being swindled. All of my stuff was in my room and I was being asked for double what I agreed to pay. I would up paying $120 for the second night because I felt I had no choice. I would never have paid $160 for the dated room with the view of a side street and graffiti when I would have stayed at the Westin for like $200. I plan to investigate whether there is a department of tourism or some other government agency where I can report this and see if I can recoup some or all of my money. Maybe just report it to the police if all else fails. I fell like I was “done dirty” by them swindling. If you must stay here, please be aware and get everything in writing with a signature. I personally still would not do it. As far as other details go, the breakfast was ok. The lobby was nice for what it was. The pool is small but ok. It’s an $80 hotel, but not anything more. I wish I had pictures of the room itself but I don't. See the pics of the view from the room and the pool and lobby.…
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: I gave three stars for the good staff I encountered like the bartender, but I can't stress enough...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 15 Feb 2023
Thank you for sharing your comments with us. We are sorry to hear that your expectations were not exceeded regarding the service and care provided at our hotel. We greatly value your feedback as it helps us identify areas and services that need a little more attention from us. Again, we hope to be able to provide a better service on your next visit. We will take care of sending your comments to the area manager related to your experience. Thank you very much for his words. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great helpful staff, very clean and comfortable. Better than expected stay! I liked that the curtains darkened the room well and I enjoyed the breakfast. Also they were helpful with our special little requests.
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 15 Feb 2023
Dear Heidi 🤩✨. Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night before going to the resort that we had booked. The hotel is in a great location, in close proximity to restaurants, souvenir shops and the Mega store. Check-in was very fast and the service was excellent. The breakfast that was included was delicious. Our room was okay. We had a room that overlooked one of the side streets, although we could see the sea if we looked out to our right when we stood on our balcony. Our only complaint really was that we had an adjoining room and we could hear everything next door, including the arguing. We would definitely stay here again, although I would probably pay the extra money for an oceanfront room the next time.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 19 Jan 2023
Dear Deb✨ Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for 4 nights. We had an ocean view room with an exterior balcony. The non-ocean view rooms have a balcony that faces inward from what I could see. The property was clean, the employees were friendly & efficient. We wanted to book a last-minute excursion and all 3 of the people at the front desk were immediately on the phone trying to accommodate us. This hotel is almost directly across from Punta Langosta pier, downtown. One or two ships would dock each day. The ships do not block your view by any means and it's kinda fun watching them and the people come and go. There is no access to the water nearby. The pool is very small and VERY warm with a nice sitting area that overlooks the street. I read reviews that the higher levels had less noise in the mornings but we were on the fourth floor & it was very loud when they started getting ready for the breakfast crowd. I think it's unavoidable! The (free) breakfast was very good with assorted juices, fruit & yogurt, omelets made to order, and other breakfast staples. There are many restaurants & shopping options within walking distance. Taxis are always stacked up right outside given the cruise port. Ferry port is a few blocks north, within walking distance. Overall our stay was fantastic!…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 19 Jan 2023
Dear Kris ✨ Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here on many occasions over the past 20 years- including when I arrive a day or 2 early before my condo is available . It is utterly spotless, they have long term staff, a lovely lounge and truly the best breakfast in town - all for a great price. I am next on the Island in Feb and April and look forward to using CM to get settled and rested before heading to my place out of town down the island . It is located on the Main Street so if you want to pay a bit more for water view that's great - all rooms have balconies
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Casa Mexicana Cozumel, Director General at Casa Mexicana Cozumel
Responded 27 Dec 2022
Dear Ravenscrest: Thank you for sharing your comments with us. We are delighted to know that you have enjoyed a relaxing holiday and the good service and attention provided by our friendly staff. It will be a pleasure for all of us to have you back soon to continue exceeding your expectations. Once again we extend our greatest thanks hoping to see you back soon. Sincerely Customer Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$87 - US$140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa mexicana cozumel hotel cozumel, casa mexicana hotel cozumel, cozumel casa mexicana
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
88
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Claim Your ListingCASA MEXICANA COZUMEL - UPDATED 2023 Hotel Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about Casa Mexicana Cozumel
Which popular attractions are close to Casa Mexicana Cozumel?
Nearby attractions include Milano Diamond Gallery (0.4 km), Isla Pasion (0.4 km), and Barco Pirata Cozumel (0.2 km).
What are some of the property amenities at Casa Mexicana Cozumel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Casa Mexicana Cozumel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Casa Mexicana Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Mexicana Cozumel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Casa Mexicana Cozumel?
Conveniently located restaurants include Hooters Cozumel, Colores y Sabores Cozumel, and Señor Frog's Cozumel.
Are there opportunities to exercise at Casa Mexicana Cozumel?
Yes, guests have access to a pool with a view during their stay.
Does Casa Mexicana Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Casa Mexicana Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Mexicana Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (0.7 km).
Does Casa Mexicana Cozumel have any great views?
Yes, guests often enjoy the harbour view available here.