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Grand Park Royal Cozumel

Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel 77600 Mexico
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Traveler (5820)
Pool & Beach (1661)
Room & Suite (445)

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About

#8 of 11 all-inclusives in Cozumel
Location
Cleanliness
Service
Value
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
Telephone
Bottled water
Iron
Tile / marble floor
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Harbor View
Languages Spoken
English, Spanish
8451Reviews875Q+A100Room tips
Traveler rating
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rparizeau4 wrote a review Yesterday
1 contribution
nice hotel, small beach, not enough chair. the system to reserve chair with a towel and arrive 2 or 3 hour later is not tolerable system for restaurant with a waiting time average of 30 to 60 minutes is not acceptable too!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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fultoto wrote a review Feb 25
1 contribution
Overall, we really enjoyed our stay. Somethings we noticed that were much better than our previous trips to Cozumel were the excellent wifi/internet service and abundance of hot water and water pressure. Great location out of the main town but not to far. Close to Scuba Mau, best dive shop on the island. Great food services and as always in Cozumel, very friendly staff. Only caution is that if you have mobility issues, this might not be a good choice as all the outdoor walking areas are uneven coral/stone.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. Thank you also for taking the time to share your wonderful experience. I have taken note of the areas where we did not fully meet your expectations, we will continue working to achieve excellence. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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p0yraz8 wrote a review Feb 24
Chicago, Illinois3 contributions
Very nice hotel but the cruise ships docking right in the front of the beach is not good. Food is meh. Entertainment crew is very nice and had good shows at night. 250 rooms, at least 600 guests, only 125 beach/pool chairs. This is a hotel on a tropic island with beach/pool activities. Where do you want people to sit?
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. One of our main objectives is to constantly improve our services, therefore, all your comments are of great value to us. I am very sorry for the series of disagreements you experienced during your stay, we have reviewed each of them with the operational team to correct them immediately. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jwgore4162 wrote a review Feb 23
Denver, Colorado1 contribution
Nice place but needs work. Our windows leaked when in rained, walls are thin and you can hear everything your neighbors are saying and doing. The beach area is small. The sand volleyball area in on concrete with 2” on sand so if you dive or call is will scrape Up your body. It needs 50 more gallons of sand. Food was ok nothing great.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from , Director General at Grand Park Royal Cozumel
Responded 2 days ago
Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. One of our main objectives is to constantly improve our services, therefore, all your comments are of great value to us. I am very sorry for the series of disagreements you experienced during your stay, we have reviewed each of them with the operational team to correct them immediately. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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staceyleemoore wrote a review Feb 19
Statesboro, Georgia23 contributions5 helpful votes
Although the resort is pretty and the staff is friendly, looks are deceiving. Most of the women's restroom stalls were out of order and the smell was horrible. We had stayed in Mexico for 6 days before coming here. This place had the worst food. The hot tubs were broken. There was not even water in them. A small bottle of water cost $9 USD and a large one is $11 USD. They only give you bottled water when you go through their presentation. The swimming pools were too cold to swim in. The ocean was warmer. Some people were swimming in the ocean and snorkeling, but I chose not to because it is very close to the cruise ships and I can't imagine that would be healthy. We ate at the Mexican specialty restaurant. It was terrible. It was the worst food I've had in Mexico. The snack bar is very limited in their variety. The ice cream very stay today and some days they don't have the basic flavors. There is a high pressure sales pitch if you choose to Go through the presentation. The good part was I got a free snorkeling trip but I had to pay for the taxi. I was extremely disappointed in this resort and certainly would not want to be a owner here. I would get this at best at two to three star rating.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. One of our main objectives is to constantly improve our services, therefore, all your comments are of great value to us. I am very sorry for the series of disagreements you experienced during your stay, we have reviewed each of them with the operational team to correct them immediately. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jmyre03 wrote a review Feb 18
1 contribution
the food was very tasty but the food at the buffet was cold. the lay out was disorganized. always missing toilet paper, hand paper & soap at the beach bathroom. the bathroom in the room need to be upgraded. needs mor sitting area (benches) aroung the restaurants,
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. One of our main objectives is to constantly improve our services, therefore, all your comments are of great value to us. I am very sorry for the series of disagreements you experienced during your stay, we have reviewed each of them with the operational team to correct them immediately. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chase G wrote a review Feb 17
1 contribution
The funtastic team was amazing. Beach volleyball was very fun and so were the workers. Food was very good especially the buffet and the Mexican restaurant. I would come back here and I recommend it. The rooms were very nice and clean and the beds were very comfy
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, thank you very much for your preference and for your kind review. We feel very satisfied to know that your stay was completely satisfactory, this is one of our main objectives and it is a pleasure to know that we have achieved it. We hope to have the opportunity to welcome you again, it will be a pleasure to serve you. Very cordially Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kim B wrote a review Feb 17
Saskatchewan, Canada9 contributions7 helpful votes
We had a great stay with friends. The resort is slowly upgrading rooms. More beds need to be upgraded, they are very hard. The water fill stations are a great idea. More pool chairs are needed, there are not enough for guests and it is a fight to get some if you are not up by 7:00 securing them with your towels. Food was good for the most part, always had a lot of choices and did not go hungry. I see a lot of negative reviews with this property around food - we did not experience this at all. Everyone needs to understand that this is not a 5 star resort and if that is what you are looking for go elsewhere. The staff here are very accommodating and try their best to please everyone.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel. Thank you also for taking the time to share your wonderful experience. I have taken note of the areas where we did not fully meet your expectations, we will continue working to achieve excellence. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Missy H wrote a review Feb 15
1 contribution1 helpful vote
Terrible all around. Prepare to wait 1 hr to check in and then then another hour because the room isn't ready. No drinks offered and it's hotter than crap. Buffet is horrible. Mexican was decent, but service all around was not good. Beach is tiny so we didn't even go. Stay away from thus resort.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. One of our main objectives is to constantly improve our services, therefore, all your comments are of great value to us. I am very sorry for the series of disagreements you experienced during your stay, we have reviewed each of them with the operational team to correct them immediately. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dawn b wrote a review Feb 14
Cumbria, United Kingdom10 contributions6 helpful votes
Brilliant seeing the different cruise ships coming in everyday apart from Sunday. But anyone who is on level 4 or under the view is of the gardens. In some places it looks tired, but the bedrooms are large and spotless. Cleaned everyday. The food while hot is nothing to write home about. We went to the Italian a la carte, nothing special. There is room service where a burger and chips costs nothing. But its the only time you will see chips. Breakfast is the best meal of the day, but the wait for omelettes is long. You have to walk in open air to the main restaurant and the al a carte restaurants where if it rains you will get wet. Also the live entertment by the lobby is also open air. There does not seem to be enough sun lounges by the beach or by the infinity pool. We demanded to be moved after the first night due to not having hot water in our room. My partner on speaking to other travellers also had the same problem but had not been moved. Management knew there was a problem with this when we complained. The drinks package is good quality, also the fridge gets stocked up daily. They give you a large blue bottle to fill up with water around the resort, but I found this un hygienic as you don't know how they sterilise them. The road surface around this hotel and Cozumel is not for anyone with mobility problems which my partner has, he is in a wheelchair. But had to walk everywhere as I could not push him due to the pavement conditions. Which ruined our holiday. There seemed to be nothing outside the resort, we didn't go out to be fair. As for getting to the hotel from Playa de Carmen ferry terminal is a nightmare. We were on the 20.00pm ferry which is a 45min ride. The weather was rough. But I was told on coming home that they had closed the ferry for 2 days due to the weather. So how would you get back to the main land to get to the airport.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Get up early to get a lounger wither it be by the pools or beach. Not bad with regards to having...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from , Director General at Grand Park Royal Cozumel
Responded 1 week ago
Dear guest, irst of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. One of our main objectives is to constantly improve our services, therefore, all your comments are of great value to us. I am very sorry for the series of disagreements you experienced during your stay, we have reviewed each of them with the operational team to correct them immediately. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱12,105 - ₱20,903 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cozumel hotel cozumel, park royal hotel cozumel, park royal cozumel mexico
FORMERLY KNOWN AS
Park Royal Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
342
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND PARK ROYAL COZUMEL - UPDATED 2024 Resort (All-Inclusive) Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Grand Park Royal Cozumel
Which popular attractions are close to Grand Park Royal Cozumel?
Nearby attractions include El Cid Ceiba Resort Day Pass (0.2 km), Mayan Plaza (0.4 km), and Royal Village Shopping Center (0.2 km).
What are some of the property amenities at Grand Park Royal Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Park Royal Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Park Royal Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cozumel?
Conveniently located restaurants include Ix Kool, Jimmy Buffett's Margaritaville, and Tequila a Go Go Cozumel.
Are there opportunities to exercise at Grand Park Royal Cozumel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Grand Park Royal Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Park Royal Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Park Royal Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (3.3 km).