Sunscape Sabor Cozumel
Carretera Costera Sur Km 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
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$289
$289
Free cancellation until 04/06/23
$302
$225
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About
#30 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
Fun is at the heart of Sunscape Sabor Cozumel, the perfect Unlimited-Fun(R) getaway in an ideal island destination. Located on the small island of Cozumel, Sunscape Sabor is the most complete beachfront resort complex on the island. The 218 spacious guest rooms and suites offer finely-appointed amenities and beautiful views. Each guest room has a private balcony or terrace, mini-bar, flat screen TV, individual temperature control with air conditioning and more. Sunscape Cozumel's family-friendly experience features a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids. Connecting rooms and family suites plus kid and baby-friendly amenities are perfect for accommodating families. Families, friends, singles and couples will enjoy Unlimited-Fun(R) privileges with a variety of amenities and activities throughout the resort including limitless access to dining at four reservation-free restaurants and national and international alcoholic and non-alcoholic beverages at three bars and lounges. 24-hour dining options allow guests to enjoy late night bites at the Seaside Grill. Take part in land and water sports, relax by one of two sparkling pools, indulge in the Spa by Pevonia(R), or bask in the sun on the largest beachfront of any resort in Cozumel. The kids can have a blast at the Explorer's Club, a fully supervised club with Red Cross certified staff for ages 3-12, while participating in various activities and programs. As a bonus, explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Dive into the deep at world-renowned dive sites with the help of the fullservice, on-site dive operator. A fun-filled getaway in the perfect island destination can be found at Sunscape Sabor Cozumel. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Paid wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
Spanish
Location
48Car recommended
Grade: 48 out of 100
51Restaurantswithin 10 km
21Attractionswithin 10 km
Contact
Carretera Costera Sur Km 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Name/address in local language
Getting there
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3840Reviews648Q+A100Room tips
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I wanted to share our latest experience at Sunscape Sabor Cozumel, I believe this was our 5th time staying at the resort. It was an enjoyable stay overall, with some minor hiccups along the way. One of the highlights of our experience was the staff, who were great. It's always wonderful to have friendly and helpful staff members to make your stay more comfortable. However, the resort seemed understaffed, especially in the restaurants. This caused some delays and longer wait times for things, especially drinks, so we would advise others to bring their own drinks and water bottles if they don't want to wait. The maintenance staff was quick to fix the air conditioner in our room when it was leaking. It's always reassuring to know that issues are resolved promptly. The availability of hobie cats, kayaks, and snorkeling gear is a nice touch, and the beach was well-maintained and great for snorkeling. Unfortunately, the inlay in a ring I purchased from a vendor on market night fell apart after just a week and it does not seem to be made of the material that the vendor promised us it was. It's a good reminder for future guests to be cautious when purchasing items from vendors and to thoroughly inspect them before buying. I would say that you should assume that what you are looking at is not legitimate and ask them to prove that it is. Overall, Sunscape Sabor Cozumel has a lot to offer and is a great value, but there are certainly some areas for improvement. ****One exceptional staff member that went above and beyond for us was Amilcar with the bellhop staff. The bellhop staff seem to be the most helpful members of the staff, in an extremely sharp contrast to the staff at the front desk. Amilcar even saved the day for me one day as I was returning in a taxi from a day trip. I had lost my cash and the atm onsite was not working. Amilcar paid the taxi for me and I returned later to settle up with him.…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a destination budget hotel at best. The rooms were not great, the adjoining doors were screwed shut and you could hear EVERYTHING. Common areas were not kept clean. Cigarette butts everywhere. Very kid friendly though. The kids pool was well kept and inviting. Our ac stopped working twice. We finally asked to be moved. The front desk guy Sam was a jerk about it. Finally had to get kind of rude. They lost our bags in the room transfer for an entire day. The second room they put us in had not been cleaned. Black hairs EVERYWHERE. Had to contact our travel agent to get us completely out of the resort.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: No chairs on the beach directly in front. Have to use neighbor Resort chairs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and two adult children just spent 7 days at the Sunscape. We had rooms on the ocean and our stay was fantastic. The staff is amazing and works super hard to make sure you have whatever you need. Samuel at the front desk is amazing, Rosina our breakfast hostess greeted us everyday with a big welcoming smile , Gilberto, Nicolas, Garni and Christopher were just fabulous and did everything to make sure service was great and you are having a great time. Alfredo who was the bartender by the pool bar was absolutely outstanding!! The food is good, the drinks are plentiful, the ocean is perfect to swim and snorkel in and the views are the best!!!!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First the good: massages, beach, food, and hard working waiters and cooks. The bad: the beach chairs are awful and there are not enough. Sunscape sits between sister hotels Dreams and Secrets. The owners want you to feel bad about choosing the cheaper hotel by depriving you of comfortable chairs and they also rent out daily passes to the cruise ships the chairs which are there not enough of for those paying to stay at the hotel. They also try to sell time shares when you arrive, so beware! There is only one pool which also does not have enough chairs and the same uncomfortable crappy ones. The beach is better than the sister hotels beach. It's unfortunate this resort does not realize the positives it has going for it by choosing not to make easy fixes for people to return. We had to stay for a week in a room next to the staff's garage/shed where they are constantly hammering, etc. which is not ideal if you would like to relax in your room. The resort is nice for families to enjoy and a reasonable rate with lots of water activities and friendly staff for kids. …
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: The pool and beach are short chairs so get out there early!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Diving is amazing, Food is good, rooms are small an outdated, staff is great except Naomi. She can't seem to tell the truth. Beaches are amazing and the alcohol is plentiful. Don't think I'd return back , Dreams is next door. Jose from the dive house is an amazing dive master and I recommend him to everyone who's thinking of diving in Cozumel.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Beach chairs are full by 7am with towels, service is very slow so be prepared to wait.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We generally enjoyed our time at the Sunscape. The room we had initially was quite worn and had no view. After one night, I asked Samuel at the front desk if something nicer was available. They were completely booked that night but we got to move to a much nicer room with a view the next night (our stay was 8 nights). Samuel did a good job of looking after us. The number of restaurants was somewhat limited (three) but the food was good. The service at the restaurants was generally good but we ran into a couple of times when service was subpar (similar to the US). The beach was beautiful. There was some seaweed but they do a good job of keeping the beach clean. Water shoes are recommended if you are going swimming for there are a number of rocks as you enter the water. The snorkeling was not as good as two years ago. We took a $10 cab ride (each way) to Sky Reef and enjoyed an afternoon of great snorkeling. The activity director, Sara, is personable and kept us as involved as we wanted. The service at the bars was generally very good. Jesus was an exceptional bartender. I have been fortunate to travel to a number of all-inclusive resorts in Mexico. I have been to some very fancy ones but I certainly would not hesitate to return to the Sunscape. It is simple, relaxing and has a beautiful beach.…
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets Aura, Director General at Sunscape Sabor Cozumel
Responded 6 days ago
Dear Kwb, We thank you very much for taking the time to mention those who were able to demonstrate their great warmth and empathy in providing excellent service, we will gladly share your kindly comments. also thank you very much for delighting us with such a wonderful review of the great experience you had with us. You know that you are more than welcome to come back as many times as possible, we will always receive you with the exclusive attention that only we know how to give to our magnificent guests. Please receive the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort offers the bare minimum. The beach is nice and the employees are also. They only have 2 restaurants where others have 4-5. It’s bare bones as far as most Mexico resorts offer. I will not return
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets Aura, Director General at Sunscape Sabor Cozumel
Responded 6 days ago
Dear Amyers, Very sorry for this poor experience, I can assure you that we are all very flexible and willing to go the extra mile with every request and need of our guests, which makes your poor consideration, our lack of service and this very low score review extremely painful. Fully understood and very grateful for your comments, I only hope you had some nice memories of your stay, it has been a real pleasure having you with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Orlando the dj was the best!! He was so nice and played such good music. He made the whole night so much fun and definitely would recommend him as a dj again. He was very friendly and knew how to get the party started! Orlando gets a 10/10!!!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets Aura, Director General at Sunscape Sabor Cozumel
Responded 1 week ago
Dear Riley, We would like to express our appreciation for feedback you made regarding your recent visit to our Hotel Sunscape Sabor Cozumel It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered from our DJ Orlando. We will certainly share your compliments with him who played a part in making your stay so pleasant and with so much fun. We trust we will have the opportunity to welcome you once again to this beautiful paradise.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came to Sunscape for large family destination wedding of nephew and his bride. Selected Sunscape since only one of the three linked resorts allowing children. Nice secluded beach location away from town. Spent 4 nights. Overall posititve stay because we came to support the choice for the wedding and not so much about the location. Do have pros and cons to share. Be sure to plan ahead and bring small bills you'll need to tip the hardworking staff that shine in what they do. We booked shuttle to/from airport through resort with Amstar; made getting to resort easy and spared walk-up negotiating on arrival. Pro: Resort is small area and everything is close. Attractive tropical landscaping. Reception lobby inviting and open with comfortable sofas while you are checking in. Roberto welcomed us right away and was quick to offer us drinks. Remember the small seldom busy bar just off the lobby for cocktails and coffee. Was surprised the live music at night from the beach bar did not seem to carry into our room. Beds comfortable and loved the overhead showers. Ceiling fans in room. Good number of American cable stations but didn't spend that much time watching TV. Had attentive & friendly housekeeper. Pool was "family friendly" with easy entry for small children and plenty of shallow water space. Loved the water slides. Don't miss the exciting evening Fire Show. Market Cafe, buffet style, located between Sunscape and Secrets, a good choice for breakfast; get there early for outside tables on the deck. Con: Check in was slow. Was told 15-20 minutes and didn't get room keys for over an hour despite asking many times. Room air conditioning didn't work and wasn't fixed until following morning. Suprised most dining places had dress codes too restrictive for a beach resort but they were seldom enforced. Food quality overall was unremarkable. Popular walk-up pool snack bar served good burgers, fries, and nachos but was very understaffed and usually had long line. A member of our party used a wheelchair and walking surfaces sometimes difficult to navigate. Limited handicap provisions. Difficult to get commitment for handicap room. No elevators so stairs only way to upper stories. Sunscape served the purpose of nice economical location for family destination wedding with different ages to consider. We'd book again.…
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Date of stay: February 2023
Value
Location
Service
Room Tip: Chairs on the beach go early; good number around the pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from E-Concierge Secrets Aura, Director General at Sunscape Sabor Cozumel
Responded 3 weeks ago
Hello Dave, We are pleased to know when our guests had unforgettable experiences in our resort, and we are also very grateful when you let us know our opportunity areas, as it is the only way we can review and take even more care of what we are offering to our valued guests. We really thank you for all your comments, and be certain that we have shared them with the department heads in order to forestall recurrences again. Also we expect you may visit us another time in a special date. Again, thank you very much for taking the time to comment in detail about your experience and we hope to be able to count on your preference in the future to give you the treatment, service and attention you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing resort and staff. The night club is a must, great DJ(Orlando) great guy always a fun time with him around. Lots off other great staff members but Orlando is one I’m going to remember. Spent Christmas and New Years there and had an amazing time.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets Aura, Director General at Sunscape Sabor Cozumel
Responded 4 weeks ago
Dear Hugos, We appreciate you have comented you recent experience at Sunscape Sabor Cozumel. Let me tell you that we receive so many positive and good comments about our friendly and attentive staff. We are so proud of them and we assure you that we will share your comments to Orlando. He will more than happy to know that you remember him. We really expect you visit us this year also for special date or for christmas and new year. Please receive a big hug from us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$167 - US$285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sabor cozumel hotel cozumel, wyndham cozumel hotel, cozumel wyndham
FORMERLY KNOWN AS
Sabor Cozumel Resort and Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
218
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Claim Your ListingSUNSCAPE SABOR COZUMEL - UPDATED 2023 Resort (All-Inclusive) Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about Sunscape Sabor Cozumel
Which popular attractions are close to Sunscape Sabor Cozumel?
Nearby attractions include Palancar Reef (6.1 km), The Mayan Cacao Company (1.3 km), and Chankanaab Reef (4.5 km).
What are some of the property amenities at Sunscape Sabor Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sunscape Sabor Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Sabor Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sunscape Sabor Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Sabor Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, The Money Bar Beach Club, and Paradise Beach Cozumel.
Are there opportunities to exercise at Sunscape Sabor Cozumel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sunscape Sabor Cozumel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Sunscape Sabor Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (12.6 km).
Does Sunscape Sabor Cozumel have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sunscape Sabor Cozumel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.