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Iberostar Cozumel

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Carretera Costera Sur Km 17.782, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
19 people are viewing this hotel
Iberostar.com
US$255
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Booking.com
US$299
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Reserve now, pay at stay
Priceline
US$229
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Free cancellation until 18/12/21
TravelocityUS$250
SnaptravelUS$256
Hotels.comUS$250
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (7167)
Pool & Beach (1652)
Room & Suite (961)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Cozumel
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 62 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Mid-range
Languages Spoken
English, Spanish
6688Reviews1070Q+A100Room tips
Traveler rating
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Popular mentions
melanieann2017 wrote a review Today
Gun Barrel City, Texas3 contributions
+1
This resort is awesome! Everyone at the front desk is exceptional. When our room wasn’t what we expected, Isabel upgraded us to the perfect room. Edgar, Ivana, Maria, Luis, Jimi and others were so courteous and helpful! Reyes, our bellboy, went beyond the call of duty. Guadalupe, who cleaned our room, was so sweet and fantastic at her job. The food was perfection. We ate like kings all week. The room, the grounds (all sorts of beautiful wildlife), the food and especially the staff make this resort so wonderful!
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Date of stay: September 2021Trip type: Traveled as a couple
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Mallory wrote a review 20 Sep
1 contribution1 helpful vote
The resort is beautiful, the food is good, and the rooms are super nice. Everyone who works there was so kind & welcoming, but Angelo, Ale, Amaranta and Reyes made our trip so much fun. Wonderful island and wonderful people 🤍🤍 10/10 recommend.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Cozumel
Responded 2 days ago
Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you. Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel. Best Regards, Quality Manager Iberostar Cozumel
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Lydiaac2021 wrote a review 20 Sep
Los Angeles, California1 contribution
The staff was great and very helpful. The activities were awesome and the staff that did the activities are very friendly , funny and entertaining. Keep up the great service. 👍 Only poblem witth transportation not with restort themselves it is with outside party. REP name Miguel that supposedly Set up transportation to leave the restort has no customer Service skills . He was rude and mean and he acs like he doing you a favor. Avoid him at all cost.
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Review collected in partnership with Iberostar
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Cozumel
Responded 2 days ago
Dear guest, First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Cozumel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Cozumel
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ssthielemann wrote a review 18 Sep
1 contribution
Just returned home from the most amazing vacation stay at Iberostar Cozumel! Everything about this resort was great, from the quaintly red and yellow painted bungalows to the food and the friendly staff! The property was very clean and all our needs were met. The on site dive facility, Dressel Divers was so organized and attentive to our needs. I rarely return to the same place twice for vacation but will definitely be back to this resort again!
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Review collected in partnership with Iberostar
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Cozumel
Responded 3 days ago
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Cozumel. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Cozumel
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Jordan C wrote a review 17 Sep
1 contribution1 helpful vote
We absolutely loved Iberostar! Described it as a 'Jungle Oasis' by day two. Luis at the concierge desk was so welcoming and helped us celebrate our anniversary. Alfonso was our fantastic server two different nights (2 Maria's and El Cedral) Speaking of, food was great! Steak tacos and seafood casserole at 2 Maria's and the loin medallion at el cedral. Tacos at the lunch buffet by the pool were so good and the cheeseburgers at the snack grill by the pool were surprisingly so freaking good. Guatelupa at the pool bar made the best mojito I've ever had. Alejadra was a fantastic entertainer! We played "soccer bowling" on the beach, had a cornhole tournament and played music trivia one night. We booked a snorkeling trip through concierge with Alberto's which is right down the beach. Highly recommend!! They pick you up at the pier/dock that's right on the resort. Also, having ocean access from the dock past the coral is so awesome.(still recommend water shoes) The daily housekeeping was top notch and honestly more then we deserved. Lol. We also really enjoyed all the wildlife around the resort..peacocks, iguanas, parrots, flamingos, coaiti. Would absolutely recommend this resort!
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Cozumel
Responded 3 days ago
Dear guest, We would like first and foremost to thank you for choosing Iberostar Cozumel for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again, we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Cozumel
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PRICE RANGE
US$144 - US$359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar cozumel hotel cozumel, cozumel iberostar, iberostar cozumel mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
294
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Frequently Asked Questions about Iberostar Cozumel
Which popular attractions are close to Iberostar Cozumel?
Nearby attractions include Palancar Reef (2.0 km), Columbia Reef (5.3 km), and Playa El Cielo (6.0 km).
What are some of the property amenities at Iberostar Cozumel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Cozumel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Carlos'n Charlie's Beach Club.
Are there opportunities to exercise at Iberostar Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Iberostar Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Iberostar Cozumel?
The staff speaks multiple languages, including English and Spanish.
Does Iberostar Cozumel have any great views?
Yes, guests often enjoy the ocean view available here.
Is Iberostar Cozumel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.