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Hotel Mary Carmen

Quinta Avenida N 132 between the 1st Street and Adolfo Rosado Salas Street, Cozumel 77600 Mexico
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Traveler (103)
Room & Suite (56)
Dining (7)

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About

#28 of 56 hotels in Cozumel
Location
Cleanliness
Service
Value
Decorated in retro 60's style with old tv, phones and furniture, Mary Carmen Hotel is really closed from the sea in the heart of Cozumel. Surrounded by bars and restaurants. 5 minutes walkint to de Ferry . It features a terrace in the center of the hotel where you can relax and meet friends . Kitchen available for hotel guests , Reading Area , Led TV with Cable, Safe , Fan , Air Conditioning , Usb conector, free wifi. American breakfast with an additional fee.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Breakfast available
Baggage storage
Non-smoking hotel
Shared kitchen
24-hour front desk
Laundry service
Sun terrace
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Room features
Air conditioning
Housekeeping
Safe
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Charming
Languages Spoken
English, Spanish

Location

Quinta Avenida N 132 between the 1st Street and Adolfo Rosado Salas Street, Cozumel 77600 Mexico
Name/address in local language
Hotel Mary Carmen
235Reviews9Q+A18Room tips
Traveler rating
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Bob wrote a review Apr 2023
Chardon, Ohio1630 contributions303 helpful votes
For the price point and location, I had to give a 5 rating We stayed at the Hotel Mary Carmen on Cozumel for our last night of a 6-day birding trip with Ecocolors. We arrived in Cozumel via the ferry and it was a short walk…less than 10 minutes, to get to the hotel. The hotel is tucked in among the local shops and we missed it both when we arrived and when we came back after dinner. Check in was quick and the staff very friendly. The hotel is a courtyard designed with a shared space in the middle…including a kitchen area. Very nice and peaceful. Our room was small and basic, but was clean and had everything we needed. AC worked great, had hot water, and the bed was comfortable. Two small things – our safe was locked when we got there…did not bother resolving and you had to work hard to get the drapes to block out the very bright courtyard lights. We did not have any meals here because there were so many places close by. It is right in the main shopping area. I would stay here again if I was in Cozumel for a few days.
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Date of stay: March 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Dueño at Hotel Mary Carmen
Responded Apr 5, 2023
What a wonderful trip! we have more than 250 birds variety, beautiful to see and learn. It´s great you could make it. We would love to welcome you in your next visit to Cozumel!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ruben wrote a review Mar 2023
Texas3 contributions
We go to Cozumel several times a year and alway return to Hotel Mary Carmen. First of all, the receptionist, Miguel, is always friendly and knowledgeable and speaks English well. Also we noticed the accommodations are alway excellent. The Hotel crew work daily to maintain cleanliness and the rooms are comfortable.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Dueño at Hotel Mary Carmen
Responded Apr 5, 2023
Thank you so much to be part of Hotel Mary Carmen´s family !!! We are always very happy with your visit. Always welcome !!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sebastian Magnu... S wrote a review Mar 2023
2 contributions
Moldy rooms and rude, fraudelent personnel! Me, my father and uncle thought it looked nice with a great location. We paid up front (BIG mistake) and then the concierge took us to the first room. Immediately i got hit by a stench of mold and could see the curtains were filled with black mold. I have asthma and mold is just about the worst for my condition. We got a new room (same issue) and in our third room we thought it was better. After laying on the bed for five minutes though, i noticed how i couldnt breathe and started getting nausea. Again i checked the room. Mold in curtains and corners. At this point we just wanted a refund and find something else. Three rooms all in terrible, moldy and smelly condition. But the staff refused and would only pay half back to us. Their explanation? We had laid on the beds. All in all a terrible, sickening and scammy experience - this place is filled with fake reviews and i would tell everyone: NEVER come here! And never pay before seeing the rooms P.S Cant wait for them to reply with some lame lie trying to cover it up.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Dueño at Hotel Mary Carmen
Responded Mar 22, 2023
We have nothing to say, you know very well the reason for the charge, it is not that we speak badly of you. Have a nice day
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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No name wrote a review Jan 2022
Hoswick, United Kingdom6 contributions1 helpful vote
What a lovely friendly hotel. Very friendly accommodating staff. I was booked in straight away (without a reservation) I asked to change my room as the first was right next to the laundry and staff area and was a little noisy. It was changed straight away with no hassle. I was very grateful for their kindness. The quirky decor and tortoise 🐢 also made it a very memorable stay!
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Date of stay: January 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Dueño at Hotel Mary Carmen
Responded Jan 28, 2022
Thank you so much Alison for your review. We are really happy you loved your stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paddy K wrote a review Oct 2021
3 contributions2 helpful votes
Stayed here for 2 nights this week. Clean hotel and friendly staff. Great location, only 4 minute walk from ferry terminal. Very good price for what you get. Recommend trying La Punta bar/restaurant which is a few minutes away for craft beer made on site and hood pizza
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded Nov 4, 2021
Thank you for your review, it was a pleasure to have you with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dacafev wrote a review Jul 2021
Canton of Neuchatel, Switzerland35 contributions4 helpful votes
Placement is very good. The deco is very nice, as well as having a lot of 230v plugs and even USB plugs directly on the wall. Turtles are a very nice touch also. I didn't like the fact that the two male receptionist I had were a bit rude, never smiled. When I got there, the first room had a lot of ants. It can happen in a island and it's not a big deal. I asked to change and they gave me another room instantly. But the second room was also full of ants just behind the cushions. So I asked again for a new room, and the receptionist could like not really believe me and had to check by himself that I am telling the truth. Then, he gave me a third room in the second floor that was clean and without ants. So I don't complain about two rooms with ants. That can happen everywere in the world at any place. Just that they didn't really checked out the rooms before we arrived and had to check by himself if I was telling the truth about ants. Second complain is about breakfast. At the check in, he didn't told me that I should tell the night before at what hour I would like to have some breakfast next day. So when we arrived for breakfast, well, there was not breakfast at all. So we had to go have breakfast at another place. These a just little improvements that can easily be done to really give the best service to the costumer. With receptionist full of smiles and a breakfast that can be taken anywhere around 7:30am and 10:30am for example, I would have given 5/5 whitout hesitation becase really, the hotel as a perfect location and I love the charm around decoration. I really wanted to give a better score but I think and hope that this way, it is more constructive and informative. Good fortune for you and thank you for reading this long critic
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Date of stay: July 2021
Value
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Room Tip: Demand for a room in second floor. Less chance to have insects like ants in your room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded Aug 11, 2021
Thank you so much for your feedback, we really appreciate it, how yow mentioned, it helps us to give a better service to our costumers. Again, thank you for that and we hope to see you back in a near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michaeltmara wrote a review Jul 2021
Mahomet, Illinois89 contributions81 helpful votes
A perfect spot in Cozumel if you want to explore the downtown area. The hotel is about a block from the main market and is within walking distance of the ferry pier. We had a good one night stay and if we decide to stay in downtown Cozumel again, I would definitely book here again.
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Date of stay: July 2021
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded Aug 11, 2021
Always welcome!!! Thank you for choose Hotel Mary Carmen.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alfreda C wrote a review Jul 2021
11 contributions
The lovely place in the heart off downtown where you can have it all , restaurants ,music , tour’s and much more. As soon you you walk out it is this tasty restaurant with delicious seafood add live music so romantic. The rooms are clean. And it’s a little kitchen and the patio were are you can prepare your food in it Sorrento by Turtles
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: You can rent a car or just walk. It’s all around the corner.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded Jul 20, 2021
Thank you so much for your comments, we are very happy you had great time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wendy A wrote a review Jan 2021
Raleigh, North Carolina18 contributions14 helpful votes
+1
Clean, attentive staff, and conveniently located in downtown Cozumel. However, the best part about the stay is the social turtles in the courtyard area. The turtles are so friendly, they come running out to greet you, especially if you have food. The hotel offers an amazing home cooked breakfast for 100 pesos. Also beautiful view upstairs roof area. Classy, vintage decor. Love this place.
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded Feb 6, 2021
Thank you so much for sharing your experience. We hope to see you back in a near future. Have a wonderful year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M.Buckles wrote a review Dec 2020
1 contribution
Lovely place....lovely staff...clean rooms....very reasonable price and close to the gorgeous downtown setting. If you want to experience the true Cozumel that existed years ago and see the original wood carvings and details of architecture....don't miss this place
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip: the rooms are lovely and clean....basic for an excellent price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded Jan 1, 2021
Thank you so much for sharing your experience. All the staff we wish you a wonderful new year.!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱4,235 - ₱4,857 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL MARY CARMEN - Reviews & Price Comparison (Cozumel, Mexico) - Tripadvisor

Frequently Asked Questions about Hotel Mary Carmen
Which popular attractions are close to Hotel Mary Carmen?
Nearby attractions include Milano Diamond Gallery (0.09 km), Havana Bob's Cuban Cigars (0.2 km), and The Amazing Cozumel Race (0.4 km).
What are some of the property amenities at Hotel Mary Carmen?
Some of the more popular amenities offered include free wifi, laundry service, and breakfast.
What food & drink options are available at Hotel Mary Carmen?
Guests can enjoy breakfast during their stay.
What are some restaurants close to Hotel Mary Carmen?
Conveniently located restaurants include Fuego Restaurant Cozumel, Guisados, and Sucré Salé.
Which languages are spoken by the staff at Hotel Mary Carmen?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Mary Carmen?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (0.8 km).
Is Hotel Mary Carmen accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.