Hotel Mary Carmen
Quinta Avenida N 132 between the 1st Street and Adolfo Rosado Salas Street, Cozumel 77600 Mexico
Lowest prices for your stay
$74
Fully refundable before 03/28/23
$74
Fully refundable before 03/28/23
$87
$61
Fully refundable before 03/29/23
Booking.com$66
Travelocity$74
Hurb$87
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About
#27 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
Decorated in retro 60's style with old tv, phones and furniture, Mary Carmen Hotel is really closed from the sea in the heart of Cozumel. Surrounded by bars and restaurants. 5 minutes walkint to de Ferry . It features a terrace in the center of the hotel where you can relax and meet friends . Kitchen available for hotel guests , Reading Area , Led TV with Cable, Safe , Fan , Air Conditioning , Usb conector, free wifi. American breakfast with an additional fee.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Breakfast available
Baggage storage
Non-smoking hotel
Shared kitchen
24-hour front desk
Laundry service
Shared lounge / TV area
Sun terrace
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Room features
Air conditioning
Housekeeping
Safe
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Charming
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
156Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
Contact
Quinta Avenida N 132 between the 1st Street and Adolfo Rosado Salas Street, Cozumel 77600 Mexico
Name/address in local language
Getting there
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229Reviews9Q+A18Room tips
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Moldy rooms and rude, fraudelent personnel! Me, my father and uncle thought it looked nice with a great location. We paid up front (BIG mistake) and then the concierge took us to the first room. Immediately i got hit by a stench of mold and could see the curtains were filled with black mold. I have asthma and mold is just about the worst for my condition. We got a new room (same issue) and in our third room we thought it was better. After laying on the bed for five minutes though, i noticed how i couldnt breathe and started getting nausea. Again i checked the room. Mold in curtains and corners. At this point we just wanted a refund and find something else. Three rooms all in terrible, moldy and smelly condition. But the staff refused and would only pay half back to us. Their explanation? We had laid on the beds. All in all a terrible, sickening and scammy experience - this place is filled with fake reviews and i would tell everyone: NEVER come here! And never pay before seeing the rooms P.S Cant wait for them to reply with some lame lie trying to cover it up.…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carmen Hadad, Dueño at Hotel Mary Carmen
Responded 3 days ago
We have nothing to say, you know very well the reason for the charge, it is not that we speak badly of you. Have a nice day
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a lovely friendly hotel. Very friendly accommodating staff. I was booked in straight away (without a reservation) I asked to change my room as the first was right next to the laundry and staff area and was a little noisy. It was changed straight away with no hassle. I was very grateful for their kindness. The quirky decor and tortoise 🐢 also made it a very memorable stay!
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Date of stay: January 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carmen Hadad, Dueño at Hotel Mary Carmen
Responded 28 Jan 2022
Thank you so much Alison for your review. We are really happy you loved your stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 2 nights this week. Clean hotel and friendly staff. Great location, only 4 minute walk from ferry terminal. Very good price for what you get. Recommend trying La Punta bar/restaurant which is a few minutes away for craft beer made on site and hood pizza
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded 4 Nov 2021
Thank you for your review, it was a pleasure to have you with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Placement is very good. The deco is very nice, as well as having a lot of 230v plugs and even USB plugs directly on the wall. Turtles are a very nice touch also. I didn't like the fact that the two male receptionist I had were a bit rude, never smiled. When I got there, the first room had a lot of ants. It can happen in a island and it's not a big deal. I asked to change and they gave me another room instantly. But the second room was also full of ants just behind the cushions. So I asked again for a new room, and the receptionist could like not really believe me and had to check by himself that I am telling the truth. Then, he gave me a third room in the second floor that was clean and without ants. So I don't complain about two rooms with ants. That can happen everywere in the world at any place. Just that they didn't really checked out the rooms before we arrived and had to check by himself if I was telling the truth about ants. Second complain is about breakfast. At the check in, he didn't told me that I should tell the night before at what hour I would like to have some breakfast next day. So when we arrived for breakfast, well, there was not breakfast at all. So we had to go have breakfast at another place. These a just little improvements that can easily be done to really give the best service to the costumer. With receptionist full of smiles and a breakfast that can be taken anywhere around 7:30am and 10:30am for example, I would have given 5/5 whitout hesitation becase really, the hotel as a perfect location and I love the charm around decoration. I really wanted to give a better score but I think and hope that this way, it is more constructive and informative. Good fortune for you and thank you for reading this long critic…
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Demand for a room in second floor. Less chance to have insects like ants in your room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded 11 Aug 2021
Thank you so much for your feedback, we really appreciate it, how yow mentioned, it helps us to give a better service to our costumers. Again, thank you for that and we hope to see you back in a near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A perfect spot in Cozumel if you want to explore the downtown area. The hotel is about a block from the main market and is within walking distance of the ferry pier. We had a good one night stay and if we decide to stay in downtown Cozumel again, I would definitely book here again.
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Date of stay: July 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded 11 Aug 2021
Always welcome!!! Thank you for choose Hotel Mary Carmen.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The lovely place in the heart off downtown where you can have it all , restaurants ,music , tour’s and much more. As soon you you walk out it is this tasty restaurant with delicious seafood add live music so romantic. The rooms are clean. And it’s a little kitchen and the patio were are you can prepare your food in it Sorrento by Turtles
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: You can rent a car or just walk. It’s all around the corner.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded 20 Jul 2021
Thank you so much for your comments, we are very happy you had great time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Clean, attentive staff, and conveniently located in downtown Cozumel. However, the best part about the stay is the social turtles in the courtyard area. The turtles are so friendly, they come running out to greet you, especially if you have food. The hotel offers an amazing home cooked breakfast for 100 pesos. Also beautiful view upstairs roof area. Classy, vintage decor. Love this place.
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded 6 Feb 2021
Thank you so much for sharing your experience. We hope to see you back in a near future. Have a wonderful year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely place....lovely staff...clean rooms....very reasonable price and close to the gorgeous downtown setting. If you want to experience the true Cozumel that existed years ago and see the original wood carvings and details of architecture....don't miss this place
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip: the rooms are lovely and clean....basic for an excellent price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded 1 Jan 2021
Thank you so much for sharing your experience. All the staff we wish you a wonderful new year.!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is rare that I write a review but think this deserves my input this time. There were some customers in the middle of the court yard having a party since the afternoon around 4 pm all the way to the night with loud music and being rowdy. I wanted to have a nap just when they showed up with the loud noise, and I thought ok it’s Cozumel people want to have a little party, BUT no, these people stay on and on and on, it was past 9:30pm and they were still there being loud. I ask the people from the hotel and ask if they could intervine and ask the loud people to stop the party since all the noise could be heard loud and clear inside my room. Well, the people for the hotel said they could do nothing! I was surprised so I ask the the people directly and they could care less, they continue with the noise til past 10pm. I’m really disappointed with the hotel staff. They could care less. …
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Date of stay: July 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Carmen Hadad, Propietario at Hotel Mary Carmen
Responded 27 Dec 2020
We are really sorry for this situation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very reasonably priced. Basic room, very clean, safe, right on the Plaza centro. Air conditioner, and ceiling fan. Courtyard with turtles that you can feed. Has shared kitchen where you can buy groceries and make your own meals. For very reasonable price you can purchase a breakfast and they will make you eggs however you like. Would definitely stay there again-great value and very nice staff! Best of all in downtown area and walk to good restaurants and beaches.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: No elevator-so if you have trouble climbing stairs-ask for main level room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from car8, Director General at Hotel Mary Carmen
Responded 26 Feb 2020
Thank you so much for your review about your stay at Hotel Mary Carmen, looking forward to welcome you soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$66 - US$83 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
30
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Frequently Asked Questions about Hotel Mary Carmen
Which popular attractions are close to Hotel Mary Carmen?
Nearby attractions include Sergio's Silver from Taxco (0.2 km), Milano Diamond Gallery (0.09 km), and The Amazing Cozumel Race (0.4 km).
What are some of the property amenities at Hotel Mary Carmen?
Some of the more popular amenities offered include free wifi, laundry service, and breakfast.
What food & drink options are available at Hotel Mary Carmen?
Guests can enjoy breakfast during their stay.
What are some restaurants close to Hotel Mary Carmen?
Conveniently located restaurants include Fuego By Riviera Kosher, CRAZY KING Burrito, and Sucré Salé.
Which languages are spoken by the staff at Hotel Mary Carmen?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Mary Carmen?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (0.8 km).
Is Hotel Mary Carmen accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.