Moldy rooms and rude, fraudelent personnel! Me, my father and uncle thought it looked nice with a great location. We paid up front (BIG mistake) and then the concierge took us to the first room. Immediately i got hit by a stench of mold and could see the curtains were filled with black mold. I have asthma and mold is just about the worst for my condition. We got a new room (same issue) and in our third room we thought it was better. After laying on the bed for five minutes though, i noticed how i couldnt breathe and started getting nausea. Again i checked the room. Mold in curtains and corners. At this point we just wanted a refund and find something else. Three rooms all in terrible, moldy and smelly condition. But the staff refused and would only pay half back to us. Their explanation? We had laid on the beds. All in all a terrible, sickening and scammy experience - this place is filled with fake reviews and i would tell everyone: NEVER come here! And never pay before seeing the rooms P.S Cant wait for them to reply with some lame lie trying to cover it up.…
What a lovely friendly hotel. Very friendly accommodating staff. I was booked in straight away (without a reservation) I asked to change my room as the first was right next to the laundry and staff area and was a little noisy. It was changed straight away with no hassle. I was very grateful for their kindness. The quirky decor and tortoise 🐢 also made it a very memorable stay!
Stayed here for 2 nights this week. Clean hotel and friendly staff. Great location, only 4 minute walk from ferry terminal. Very good price for what you get. Recommend trying La Punta bar/restaurant which is a few minutes away for craft beer made on site and hood pizza
Placement is very good. The deco is very nice, as well as having a lot of 230v plugs and even USB plugs directly on the wall. Turtles are a very nice touch also. I didn't like the fact that the two male receptionist I had were a bit rude, never smiled. When I got there, the first room had a lot of ants. It can happen in a island and it's not a big deal. I asked to change and they gave me another room instantly. But the second room was also full of ants just behind the cushions. So I asked again for a new room, and the receptionist could like not really believe me and had to check by himself that I am telling the truth. Then, he gave me a third room in the second floor that was clean and without ants. So I don't complain about two rooms with ants. That can happen everywere in the world at any place. Just that they didn't really checked out the rooms before we arrived and had to check by himself if I was telling the truth about ants. Second complain is about breakfast. At the check in, he didn't told me that I should tell the night before at what hour I would like to have some breakfast next day. So when we arrived for breakfast, well, there was not breakfast at all. So we had to go have breakfast at another place. These a just little improvements that can easily be done to really give the best service to the costumer. With receptionist full of smiles and a breakfast that can be taken anywhere around 7:30am and 10:30am for example, I would have given 5/5 whitout hesitation becase really, the hotel as a perfect location and I love the charm around decoration. I really wanted to give a better score but I think and hope that this way, it is more constructive and informative. Good fortune for you and thank you for reading this long critic…
A perfect spot in Cozumel if you want to explore the downtown area. The hotel is about a block from the main market and is within walking distance of the ferry pier. We had a good one night stay and if we decide to stay in downtown Cozumel again, I would definitely book here again.
The lovely place in the heart off downtown where you can have it all , restaurants ,music , tour’s and much more. As soon you you walk out it is this tasty restaurant with delicious seafood add live music so romantic. The rooms are clean. And it’s a little kitchen and the patio were are you can prepare your food in it Sorrento by Turtles
Clean, attentive staff, and conveniently located in downtown Cozumel. However, the best part about the stay is the social turtles in the courtyard area. The turtles are so friendly, they come running out to greet you, especially if you have food. The hotel offers an amazing home cooked breakfast for 100 pesos. Also beautiful view upstairs roof area. Classy, vintage decor. Love this place.
Lovely place....lovely staff...clean rooms....very reasonable price and close to the gorgeous downtown setting. If you want to experience the true Cozumel that existed years ago and see the original wood carvings and details of architecture....don't miss this place
It is rare that I write a review but think this deserves my input this time. There were some customers in the middle of the court yard having a party since the afternoon around 4 pm all the way to the night with loud music and being rowdy. I wanted to have a nap just when they showed up with the loud noise, and I thought ok it’s Cozumel people want to have a little party, BUT no, these people stay on and on and on, it was past 9:30pm and they were still there being loud. I ask the people from the hotel and ask if they could intervine and ask the loud people to stop the party since all the noise could be heard loud and clear inside my room. Well, the people for the hotel said they could do nothing! I was surprised so I ask the the people directly and they could care less, they continue with the noise til past 10pm. I’m really disappointed with the hotel staff. They could care less. …
Very reasonably priced. Basic room, very clean, safe, right on the Plaza centro. Air conditioner, and ceiling fan. Courtyard with turtles that you can feed. Has shared kitchen where you can buy groceries and make your own meals. For very reasonable price you can purchase a breakfast and they will make you eggs however you like. Would definitely stay there again-great value and very nice staff! Best of all in downtown area and walk to good restaurants and beaches.
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