Carretera a San Juan Km 4 Zona Hotelera Norte, Cozumel 77600 Mexico
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#7 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Playa Azul Cozumel is an oceanfront, small, charming and family run hotel distinguished by its personal service from the staff and owners. A truly home-away-from-home resort for those who prefer to be close to the ocean but not far from their room. For those who like to enjoy a wonderful gastronomic experience and friendly atmosphere. Playa Azul is a Breakfast hotel but if you prefer the All Inclusive vacation our resort offers the best menu (a la carte) both for food and beverages.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycle rental
Kids pool
Highchairs available
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Diving
Game room
Snorkeling
Billiards
Fishing
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Currency exchange
Gift shop
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Cable / satellite TV
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Ocean View
Languages Spoken
English, Spanish
Location
63Somewhat walkable
Grade: 63 out of 100
12Restaurantswithin 1 km
1Attractionwithin 1 km
Carretera a San Juan Km 4 Zona Hotelera Norte, Cozumel 77600 Mexico
Name/address in local language
E-mail hotel
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836Reviews92Q+A100Room tips
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No electricity! No AC! No Wi-Fi! No elevator! I stayed 14 hours at this hotel. The electricity was unavailable about 1/2 of the time I stayed there. I had to check out immediately in the morning. I could not stay any longer at a hotel that had no A/C or where I might get trapped in an elevator! I deserve a FULL refund, however Playa Azul Hotel wants to charge me for the miserable night I spent there in the sweltering heat!
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Date of stay: May 2023Trip type: Traveled solo
Room Tip: Avoid this hotel unless you prefer living in the Stone Age.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 1 week ago
Hola MJK480 First I would like to apologize on behalf of all our Staff for not being able to offer you an immediate solution and for not being able to make you feel happy and satisfied. The lack of electricity is an important Cozumel issue and we all are trying our best. I appreciate your feedback and I hope to host you again in the future if you give us another opportunity to pamper you as you deserve. Warm greetings from Cozumel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This boutique hotel has a stunning modern welcoming lobby. It sits oceanfront on a beautiful sand beach with walk-in entry to the ocean. The water visibility and ease of entry is a perfect setting for incredible snorkeling. We saw Squid, Spotted Eels and multiple species of fish while snorkeling. Whether you are with family or friends it’s a great setting for beach fun! The Tiki Hut Bar/Food service was attentive on the beach and at the pool. The on-site restaurant was able to serve all of us fresh and delicious food until 10PM. Tuna Fish stuffed Avocados is a lunch must. Comfortable beds and bedding provided a great nights sleep. 60 eating and drinking guests were served and thanked daily. The staff attentive, friendly and friendly. My 60 guests are well traveled with high expectations and I heard many talking of returning to this lovely hotel.…
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 22 Nov 2022
Greetings from Cozumel. We really appreciate your comments about the hotel and the staff. We are so happy to know that your special day was memorable and your expectations were fulfilled. It was a pleasure for us all to have you, your family and friends here :) We all look forward to having the pleasure of welcoming you and your guests again very soon. Kind regards Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a wonderful piece of old school charm away from the hustle and bustle in San Miguel which can be over run by cruise ship passengers. The staff was so friendly and attentive. Roberto at the front desk quickly found us a new room when we reported a noisy AC in our initial room, and Guadalupe was always quick with a cheery smile and hot coffee at the breakfast buffet. After a trip into town and around the island, we decided to spend most of our time at the little beach right in front of the Playa Azul. The snorkeling between the Playa Azul and the Cozumeleno to the north is an easy drift with the current, but don't get too far from shore and don't try to swim back (the current can be stronger than you realize). Just wear some water shoes, get out at the Cozumeleno beach, and walk back to the Playa Azul following the coastline. I tried something different on the menu for almost every meal. It was all delicious and usually exceed my expectations. Most evenings we had our meals on a little table next to the Palapa beach bar where we could watch the sunset.…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 3 weeks ago
Hola L5426LFbenjaminh!! Greetings from Cozumel!! Thank yo very much for your beautiful comment, it is a pleasure to read that you had a great experience and you enjoyed the snorkeling, your meals and the staff service. We will be delighted to host you again in the future and welcome you as a Playa Azul family guest!! Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The perfect trip for the entire family top to bottom. Couldn’t have been happier with our decision to stay with Playa Azul. Their staff is genuine and attentive no details were avoided. Whether at the seaside bar (Kermit, Darwin, Martin & Ivan) or in the restaurant (Guadalupe & the rest of the staff) and most importantly Luis who seemed to always be in the right place at the right to with whatever you needed. The hotel itself is great, not to newest or fanciest I imagine but kept in very good condition at all times. We had zero issues with our room or the service. The buffet breakfast was also high quality and fresh daily. Fresh eggs, fruit and breads as well as a great mix of fantastic regional dishes and never the same thing. Beers are a little expensive at the bar but the service made it worth while. They do allow coolers to be brought in to the resort so save yourself a few dollars and bring a collapsible cooler and hit the Mercado while you’re out in town.…
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Get out and about as early as you’re able to so that you can avoid the Cruise boat crowds and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 3 weeks ago
Hola Steve from Playa Azul! Thank you very much for choosing Playa Azul for your stay in Cozumel and thank you also for taking the time to write us this beautiful review on TripAdvisor. It is a pleasure to read that you enjoyed your room and the breakfast and mostly that you felt attended. I appreciate your recommendation and I hope to welcome you again soon. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We fell in love with this place. The food that you can order at the beach bar is amazing (and huge, shareable portions)—a bit pricy but worth it. You can charge all food and drinks to your room so no need to carry a wallet. The view and relaxing vibe are perfect. Snorkeling from the beach was a highlight of my vacation. The water is AMAZING. We hope to return someday. We came from an all inclusive in playa del Carmen and the change took a bit of a mind shift. It’s a charming older building with a few maintenance/age issues. I thought the beds were comfortable and the showers ran hot with great water pressure. Housekeeping was generous with the bottled water and our room was promptly cleaned daily. It’s north side location makes for a long cab ride to get to activities south of San Miguel. Staff is helpful and friendly. My teen & tween were slightly bored after leaving the AI but they loved that the hotel had a pool table. Bottom line: a great place to relax in a beach chair, eat, and snorkel all day.…
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: A long cab ride if you have activities planes based south of San Miguel. Food on site is amazing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 10 Apr 2023
Hola Climber116273 Thank you very much for sharing with us and other travelers such your review about your recent stay with us. Your opinion is very important to us, and we are very happy to read that you enjoyed the facilities, the snorkel and the food. Comments like yours help other guests to know the hotel and the Playa Azul experience. We are glad to know that everyone made you feel welcomed and attended. We also appreciate your remark regarding the maintenance issues I will send it to my superiors. It will be a pleasure to host you again and pamper you as a Playa Azul family member. Thank you very much for your preference and we hope to see you in the near future Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Playa Azul is nice. We enjoyed our stay. The room was good. Very clean property. Food in the main restaurant is very good to excellent. Free breakfast is good quality. Service is very good. Flowery towel animals are a nice touch. Beach area nice and the snorkeling just to the north between the hotel and the adjacent Westin is quite good especially when you consider how accessible it is. Diverse guests. This property doesn’t specifically focus on Americans and that’s ok. I’d say about half the guests are American/Canadian and the staff do speak good English. The negative reviews largely reflect inappropriate expectations. This is NOT a luxury property! There ARE plastic chairs! Some areas are old and outdated. Oh well. The price reflects all of this and the property is a good value. Go in with the right expectations and you’ll enjoy.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Suites with private hot tubs are worth the extra money. No public hot tub on-site.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 28 Mar 2023
Hola Tigerlight206 Thank you very much for staying with us and take your time uploading your beautiful review. It is a pleasure to read that you enjoyed the meals, the towel art and the snorkeling. We are working and updating gradually, we hope to be ready for your next visit. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This smaller boutique hotel is a nice way to avoid the party crowds usually drawn to larger Mexican resorts but it has some significant drawbacks. The rooms are pretty bare in terms of amenities. The shower only gets luke warm and the water pressure is not great. They really need floor mats of some kind or bath mats given how slick the floors are. The beds are incredibly hard and for me that was a huge downer. Our room is right next to the restaurant, so we have spent the week getting woken at 6 am by the sound of scraping tables and being woken up at night by late night conversations of other guests. The small beach is beautiful and has decent snorkeling from the shore. We also went diving. My only complaint about the dive shop is that it is cash-only. So if you plan to go on multiple dives, be prepared with a ton of cash. We weren’t and it’s a pain. The breakfast Buffett is good as is the quality of the restaurant for lunch and dinner. It’s a little pricey and the service is slow but the food is cooked well and to order. Overall, we will not come back. We’ve stayed at the Presidente and found that it was much more comfortable with comparable room prices for this time of year.…
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Avoid room 111. It’s uncomfortable and loud.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 16 Mar 2023
Hola wanderygirl! Thank you so much for choosing to stay at Playa Azul Cozumel Hotel as well as taking your valuable time to share your thoughts and experience with us. I would like to apologize on behalf of all our Staff for not being able to make you feel happy and satisfied with our facilities and service, I will send your review to our manager and Chris at the diveshop and I hope you will give us another opportunity to stay with us, we will do our best to pamper you as you deserve. We are happy that you enjoyed the snorkel, it is very pretty down here... Warm greetings from Cozumel Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, clean room and perfect ocean view! Breakfast on the waters edge, lounge chairs on the beach, snorkeling, perfect relaxing spot! Staff was friendly, helpful and did everything they could to make our stay perfect, which it was. Knowledge of minimal Spanish is helpful but not required. We would definitely go back and recommend this establishment.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 13 Mar 2023
Hola Sheryl Thank you very much for your beautiful comment, it is a pleasure to read that you had a great experience and that you enjoyed our relaxed hotel and that the staff made you feel attended. We appreciate your recommendations and we will be waiting for your next visit. You are part of Playa Azul family! Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel based on the mostly outstanding reviews. Having been to Cozumel 5 times previously, we always stayed on the south end of the island. This time we decided to try a hotel up north. The positives: the staff is friendly and accommodating. Our bed was comfortable and there was plenty of hot water for the shower. The Wi-Fi works.. The included breakfast was good and the restaurants offered reasonably priced, tasty food. There are additional restaurants nearby and San Miguel is a short cab ride away. The negatives: other than the front lobby, the hotel needs to be renovated. Our room furniture was old and warn. The vanity was cracked and the shower door and mirror were stained. Even the shower head was discolored. The outdoor furniture has seen better days. The pool is missing tiles and the walls need a good cleaning and paint. The pier is eroded and it was painful walk on it. The snorkeling is okay, but there is more to see on the south end of the island. We will not stay here again.…
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Date of stay: February 2023
Cleanliness
Service
Sleep Quality
Room Tip: Ask if the hotel has been renovated
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 6 Mar 2023
Hola ibfinetwo We really appreciate your feedback, the good one and the constructive one too. First of all, it is a pleasure to read that you emjoyed the room, the breakfast and that you felt attended by our staff. We are aware of the maintenance problems you are posting and we are upgrading little by little. We hope to see you again and give us another opportunity to pamper you as you deserve. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I visited Playa Azul in February of 2022. I planned the trip a bit last minute, but it worked out! The hotel staff were very kind and accommodating. Breakfast was included and I would say it was pretty good, particularly the egg station. We enjoyed the beach and the beach bar. The pool was good, but they could use to update the tables and chairs and perhaps think of other ways to make it a bit more appealing. Snorkeling right off the pier was excellent! Our room was nice, but nothing fancy. It would do a lot to update the plastic chairs on the balcony to something nicer. They did make animals out of the blankets and sprinkle the bed with flowers, which was very cute but would have been nicer if the blankets weren't worn-looking. Overall, we enjoyed our stay and would recommend for the price. …
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Date of stay: March 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Durand, Marketing at Playa Azul Cozumel Hotel
Responded 28 Feb 2023
Hola Kimzilla from Playa Azul! Thank you very much for choosing our hotel for your stay in Cozumel and thank you also for taking the time to write us a review on TripAdvisor. I am very happy that you enjoyed the breakfast and the snorkeling. We are updating gradually the curtains, the terrace furniture...we are aware that we need to improve several areas. I appreciate your recommendation and I hope to welcome you again soon. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$172 - US$213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playa azul golf, scuba hotel cozumel, playa azul hotel scuba, playa azul resort scuba, playa azul cozumel
FORMERLY KNOWN AS
Playa Azul Golf Scuba Spa Hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
50
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Claim Your ListingPLAYA AZUL COZUMEL HOTEL - UPDATED 2023 Resort Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about Playa Azul Cozumel Hotel
Which popular attractions are close to Playa Azul Cozumel Hotel?
Nearby attractions include San Juan Reef (0.2 km).
What are some of the property amenities at Playa Azul Cozumel Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Playa Azul Cozumel Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Playa Azul Cozumel Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Playa Azul Cozumel Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Playa Azul Cozumel Hotel?
Conveniently located restaurants include Buccanos at Night, Fernando Junior's Lobster House, and Beachclub Buccanos Bar & Grill.
Are there opportunities to exercise at Playa Azul Cozumel Hotel?
Yes, guests have access to a pool during their stay.
Are pets allowed at Playa Azul Cozumel Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Playa Azul Cozumel Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Playa Azul Cozumel Hotel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (5.4 km).
Does Playa Azul Cozumel Hotel have any great views?
Yes, guests often enjoy the ocean view available here.