Hotel El Cozumeleno Beach Resort
Playa Santa Pilar Km 4.5 Zona Hotelera Norte, Cozumel 77600 Mexico
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About
#35 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
El Cozumeleño Beach Resort, ideally located on Cozumel Island, directly on the white sand beaches and facing the Caribbean Sea, just minutes north of the town of San Miguel. The location makes this property the ideal choice for vacationers seeking the finest in resort accommodations. Our guests are amazed at how large the rooms are and of the romantic sunsets they can enjoy from their room’s private balcony. In addition, this elegant but cozy Hotel, puts at your disposal everything you need for your meetings and conventions, with a capacity to offer exclusive service to up to 500 people. We pride that our standard of food service and entertainment is of the highest quality. At El Cozumeleño’s in house Water Sports Office guests are able to book a wide variety of fun escapades that range from snorkeling, diving, fishing or even a relaxing Sunset Cruise and depart directly from the Hotel’s very large pier.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Street parking
Public wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Diving
Game room
Mini golf
Snorkeling
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Patio
Table tennis
Board games / puzzles
Books, DVDs, music for children
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Sofa bed
Complimentary toiletries
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
Location
48Car recommended
Grade: 48 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Playa Santa Pilar Km 4.5 Zona Hotelera Norte, Cozumel 77600 Mexico
Name/address in local language
Getting there
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7074Reviews504Q+A100Room tips
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The only thing that I can say was great about this resort was customer service, especially the two men that greet you. They go way beyond to help!! Also, if one has a problem with something in your room, they send someone to help right away. They don't fill the refrigerator daily, either, but will give you water if you ask. The location of our room was great -- we had Ocean Sky Premium on the 9th Floor. The view was very good. Premium isn't worth paying extra for because there aren't any perks associated with it other than the level you are placed. I'm not normally a negative person, but the resort needs a lot of updating!! The food selection was the same throughout our time there and didn't have a lot of choice like others that I have been to through the years. There is only one specialty restaurant. The food was very good there, but one has to get in line early morning and make a reservation in order to eat there. One would think that if you pay premium rates to stay there, that would be a perk! Same goes for covered lounge chairs. You have to get up early in order to grab one of these, as well, as there aren't a lot provided. The pictures look beautiful and the resort is very pretty, but needs a lot of work and updating! The resort has no entertainment except games. It doesn't have nightly shows like most resorts provide so don't expect entertainment or live shows at night! My sister and I were very disappointed and definitely will not go back to this resort. Over the years, we have stayed at many resorts through out the Caribbean, and this one is definitely at the bottom of my list. I gave 3 stars for customer service and waiters on beach and at pools. I would not recommend staying here!!! …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had great service from Yasum & Juliene (dining room), Mirna (housekeeping), Ferdinand (bags greeter), & David (bartender) to name a few. I didn't get the names of all the rest of them, thank you to the rest. As we sat near the pool, starting at noon a server came out regularly & got drinks & food we ordered. Yes the room motif was outdated 70's Mexican, there was calcium build up on the overmount sink handles & shower handles, & the shower knob for cold turned the wrong way. But it was always clean & fresh. I wasn't there to sit inside the room all day & fret because it was outdated. We were enjoying snorkling, games, poolside views, & meeting others. We were on the 9th floor & kept our "do not disturb" on until 9 or 10am. We always had clean bath towels & beach towels from the hotel. I suspect many other guests had their "do not disturb" on so late that the cleaning crew gave up getting in there. If you are a foodie & are looking for fine dining, this is not the place for you. This is family style buffet, some Mexican dishes of Chicken, pork, or beef. They also made some American Staples as well. Drinks were flowing also!…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The hotel’s promotional photos look nothing like the room they placed us in. Things were dirty. There was mold everywhere. The bathroom looked like something you might see in a prison movie. Staff told us we (and another couple we traveled with) could upgrade to a new room for $200 more. When we agreed and moved our stuff out, they then told us someone else offered to pay them $1000 for it. They said we could have it if we would pay them (under the table) $1000. We said no and then they put us all in one room with two beds and one bathroom, which is not what we had originally paid for. The pool isn’t being properly maintained, so it’s dirty, too. We decided on day 2 to move to a new hotel, and they tried to charge us an “early checkout” fee because we were leaving the hotel through no fault of their own. Yeah right. Save yourself the hassle of fighting for a relaxing vacation and stay somewhere else.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Avoid this hotel. They’re shady and the place is totally run down.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Worse experience ever!!!!!. This hotel is DISGUSTING. Our first room had dirty sheets, dirty walls, holes in the ceiling, no ac, and the bathroom looked like a prison bathroom. 2nd room had no ac, dirty sheets again, no running water at one point, and MOLD. When we ask management for a room switch they said they could upgrade us for $200 and later tried to switch it to $1000. The pools were dirty and green. We left the hotel and booked next door with MELIA. This is the worse hotel i have ever been to. DONT BOOK THIS HOTEL!!!!!!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Avoid this nasty hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We booked a Sky Oceanview room and were on the eighth floor. The view was the main reason for booking this hotel as it is right on the beach. The view from the room is amazing! The grounds are kept clean, and rooms are just ok. Yes, there is mold around and the rooms are outdated. If you are a clean freak this is not the hotel for you. Biggest and most disappointing part of the room is that the air conditioning did not keep the room cool and made sleeping very uncomfortable. Had friends on the seventh floor that complained about the air conditioning also. Would be nice if there would be a fridge in the room but they did provide bottled water each day. Beach: small beach with not a lot of palapas. People hogged the loungers, and some left their towels out on the beach all night to reserve spots making it tough to get loungers each day. Our friends called them chair snobs!! It is unfortunate that the resort allows this. Water was very clean with plenty of fish for snorkeling. Would love to see them add some music around the pools during the day. Food: We ate the buffet everyday for all three meals. Food was good but not much of a variety. We did enjoy the soup each day. The hamburger buffet for lunch was delicious. You could order off the menu which gave you some alternatives to the buffet (bacon, parmesan chicken, roasted chicken, steak and fruit bowls were all good). Birds were horrible while eating and could not leave your plate unattended. Silvia was our waitress most days. She was awesome and treated us well! Thank you Silvia for making our trip! We enjoyed seeing you every day. Pros: Beach view, clear water, economical, and Silvia. Cons: Bad air conditioning, and chair snobs! The poor air conditioning may keep us from returning to this hotel. …
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This hotel is horrendous. We arrived and upon checking into our room we of course had 2 doubles instead of 1 king, which seems to be a common trend with anyone booking this hotel. Our bathroom was moldy, smelly, and resembled a middle school locker room. The couch in our room was stained terribly and in shambles. There was also 0 Wi-Fi connection. We did get moved to an alternative room, which was not any better. The photos they have posted for their resort are NOT accurate. The AC doesn’t work in many rooms, there’s aren’t towels, our bed didn’t have a blanket and was uncomfortable, and the mold in the bathroom makes it impossible to feel clean. Beware of what you’re paying for and spend the extra money to go elsewhere.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
My husband and I stayed for 1 week at El Cozumeleno in March 2023. We chose this hotel for the price, overall good reviews and the ability to snorkel right off the beach. Overall our stay was good. My improvements list below seems long but they are minor and easy fixes to make this resort really great. The hotel has a lot to offer and with a few improvements it could be excellent. Good: The staff at this hotel go above and beyond in every way. Everywhere I looked, they were always working - cleaning, serving customers and doing their best to ensure the customer stay was top notch. Although the beach is smaller and a bit rocky in parts, the water is clear and beautiful compared to some of the other resorts that have tonnes of seaweed. (There was a storm one night and our beach remained seaweed free with blue waters the next day while many neighbouring hotels had seaweed filled waters and beaches.) We snorkeled right off the beach, did a half day dive trip and a snorkel tour all through the hotel (not through our airline). All were very good. Don't believe the airline trying to scare you about various packages. They are just saying that to make you buy their package instead of another cheaper one. We had great experiences all around and never went through the airline packages. The rooms are clean and the view is beautiful if you are on the 4th floor or above. The resort is about 8min or 100 pesos one way to downtown. It is safe and easy to walk around downtown. We rented a scooter (from a company downtown) to go to Punto Sur - highly recommended for a day trip to see their pristine beaches. The roads are pretty good and driving is safe. To improve: Wait times when ordering food is quite long. They are understaffed in this regard. They need more cooks and servers. There is 1 a la carte restaurant and 1 buffet/a la carte restaurant. One evening we ordered at the buffet/a la carte and waited 2 hours to receive our meal. They also can improve the variety of food - maybe adding more seafood choices and improving their pasta selections (the tomato sauce is very sweet because they add tomato paste). Sometimes the food was cold in the buffet area. It can also get repetitive. Adding a nice salad bar with more vegetable options, seed/nut toppings, and varieties of dressings, etc. to make a nice salad would be great. It would also be nice to add oils for dipping the delicious homemade breads and butter instead of margarine. Check in was quite long for us. It took us an hour to check in and our room was not available until 3:30pm although we were able to change and use the facilities before then. This could be improved by having more workers at the front desk to process large groups when they arrive. The wifi is horrible. I would prefer 1 area with excellent wifi instead of horrible wifi throughout the resort. (We struggled to load a single page). It would be even better if they improved the wifi throughout the resort. The resort looks a bit tired. Improvements can be made to the beach area, painting and other areas, fixing the crumbling stairs, etc. (The workers were constantly cleaning and putting in their best effort to keep the resort clean and guests happy but renovations and updating are needed to spruce up the resort.) It would also be nice if they added nightly entertainment, even if it is 1 night a week. There was no animator encouraging guests to participate in games, etc and this would be helpful since the resort does offer a lot - mini golf, bingo, beach volleyball, ping pong, pool, etc. They just need an animator to encourage participation. It would also be nice if they could play music in the pool area and in the restaurants while eating. Finally, the gym is quite run-down with broken equipment. If they could fix the equipment and provide a full set of weights, that would be great.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Overall, a disappointing resort, although it does have a quiet charm. The pros: a beautiful view, great swimming and snorkeling. Taxi service was really good. Quiet resort, peaceful and relaxing. Large rooms with nice balconies. Some activities on grounds include mini-golf, bags, giant chess, and bingo games. There is a small playground for kids. The bar service was great and the drinks amazing. Nice staff. Resort is close to most adventures. Close to downtown shopping. The cons: Service was extremely slow (in every area: front desk, restaurants, housekeeping). Plan to wait a minimum of 40 minutes to check in or get waited on at dining. The room was spacious and would have been delightful, but the furniture was very old. Bed sagged horribly in the middle. Couch was uncomfortable and stained. No washcloths, Kleenex, or phone. One towel per person for the day. Some days we were left a hand towel at the sink, others we were not. Had to ask for more toilet paper as it wasn’t replenished. No refrigerator. Only one place to eat - menu pretty bland and birds are everywhere in the dining room. My husband got pooped on during a meal. Plan to wear water shoes in the waters (lots of large rocks to bang your toes on). There was often a horrible sewer smell in certain spots on the resort. Overall, it was a peaceful, relaxing stay and we enjoyed our time, but probably wouldn’t stay there again.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
You get what you paid for. Hotel was sub par. Food was awful. Unable to schedule dinner at the restaurant even trying to book at 8am. Forget about getting a chair by the pool or beach. Towels were placed saving the seat. Hotel ran out of mint, guacamole, limes. Hotel staff at the front desk need training on customer service. We asked for a king bed and received 2 full beds. Rooms on the 9th floor are not able to obtain a towel by the pool. We were told that our towels were up in our room. NO towel were there. Front desk girl was not offering a towel and she walked away from us. The gentleman at the desk left his desk and got a towel from the back
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This was the worst experience we have ever had at a resort. We went to this resort on a day pass from our cruise and from the moment we came in we were treated like crqp. When we came in the front desk lady didn't like we were on a day pass and she made that known as well as trying to upcharge us for the other half we owed as well as renting the towels. The resort was clean but looked really worn down, the swim up bar had no bar and the drinks were crap. There are no umbrellas at the pool and there was no staff walking around to get drinks etc. We ate the "buffet" which was not good and the staff walking around came up to everyone but us while we ate to get refills etc. We were there less than an hour and when we left the front desk staff didn't even speak to us. The best part of this visit was the guy in the front who flagged down the taxi for us when we left and the taxi drivers. We will not be back and I do not recommend this resort for a day pass, maybe you are treated differently when you stay there but I highly doubt it. …
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$152 - US$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el cozumeleno beach hotel cozumel, el cozumeleno beach resort, el cozumeleno beach cozumel, el cozumeleno cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
251
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Claim Your ListingHOTEL EL COZUMELENO BEACH RESORT - UPDATED 2023 Resort (All-Inclusive) Reviews & Price Comparison (Cozumel, Mexico) - Tripadvisor
Frequently Asked Questions about Hotel El Cozumeleño Beach Resort
Which popular attractions are close to Hotel El Cozumeleño Beach Resort?
Nearby attractions include San Juan Reef (0.8 km).
What are some of the property amenities at Hotel El Cozumeleño Beach Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel El Cozumeleño Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel El Cozumeleño Beach Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel El Cozumeleño Beach Resort?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Hotel El Cozumeleño Beach Resort?
Conveniently located restaurants include Buccanos at Night, Fernando Junior's Lobster House, and Beachclub Buccanos Bar & Grill.
Are there opportunities to exercise at Hotel El Cozumeleño Beach Resort?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Are any cleaning services offered at Hotel El Cozumeleño Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel El Cozumeleño Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel El Cozumeleño Beach Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel El Cozumeleño Beach Resort?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (5.9 km).