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Av Rafael E. Melgar Km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
31 people are viewing this hotel
Hotel direct offer!COUNT ON SAND, SUN + FUN
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Traveler (5139)
Room & Suite (1114)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 19/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cozumel Palace
Updated 19/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 64 in Cozumel
Location
Cleanliness
Service
Value
2022 Travelers' Choice Best of the Best
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Snorkeling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:COUNT ON SAND, SUN + FUN

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
34Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
4885Reviews550Q+A100Room tips
Traveler rating
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  • 57
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Popular mentions
Rick Rashman wrote a review 22 May
1 contribution
Cozumel Palace was exceptional. Best food I ever had at an all inclusive. Breakfasts and lunches had amazing selections and high quality. For dinner we preferred the Italian restaurant to the Japanese and Mexican restaurant. One night the Japanese was Indian. But they were all good for dinner. All the Waitstaff was so friendly and accommodating. They are amazing. Diving was great with Blanca and Walter as our dive masters. Blanca was especially helpful with getting my B/C and equipment set up correctly. Blanca also gave me directions to a ‘fish spa’ in town. Only other place I had seen them were in Thailand. You put your feet in a fish tank and these baby fish, ‘pescaditos’suck the dead skin off your feet making them feel soft and refreshed. One day Vittoria was onboard and took pictures on the boat and under water. These pics were available for preview/ purchase. As you probably know Cozumel has some of the best diving in Western Hemisphere. I dove 3 days for a total of 6 dives. My favorite was Palancar Caves. I had done it 15 years ago when I got certified on my 1st dive. This year I did my 101st dive at Palancar Caves.My GF who doesn’t dive was able to snorkel right off the hotel and could see quite a lot. Room was spacious, comfortable with jacuzzi in room which we used daily.Walking distance to Dolphinarius where you can ride/play with dolphins. Another day we took taxi to Stingray Beach where you hold Stingrays and then snorkel with them . Cozumel Palace has huge pools with quality loungers. They will serve you drinks and food at the pool. Lots of fun. My GF already talking about going back to Cozumel Palace. We had a great vacation . Vamos a regresar!
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Date of stay: May 2022Trip type: Traveled
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 2 days ago
Dear rickistheone, Thank you for taking the time on sharing your comments regarding your recent stay at Cozumel Palace and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service such as breakfast , lunch and our high food quality. We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication, we are delighted you can enjoyed the dive activities , fish spa and the tours. We hope to have the opportunity to host you again in the future in order to create another wonderful experience. Best Regards, Marcos Rojas General Manager Cozumel Palace
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GO-FOR-IT-BETH wrote a review May 2021
New York City21 contributions5 helpful votes
+1
Hotel's Favorite
Traveling from New York is a two flight trip, so it has to be worth it, and Cozumel Palace is! The hotel is beautiful and kept extremely clean. We were very comfortable and every room has a view! First, there is the staff: Dora, who scheduled our Covid test for us and then arranged for a romantic dinner when she heard we were celebrating an anniversary. After our romantic dinner, there was a lovely surprise waiting for us in our room. When, unfortunately, we had to take a trip to the hospital, she came with us to lend support. Pedro, the head of Security, also came and then picked us up. Such beautiful people. Then there is Joel, the Sommelier. He is someone who truly loves his job and loves sharing his incredible knowledge of wine. He is also one of the sweetest people we ever met! So glad we made this new friend. Then there are the restaurants! We started with Agura, which is Indian cuisine. Fabulous! You must try it! The chef, Honorio, clearly put his heart and soul into these dishes. The manager, Selene, was also very proud of what they created. We had similar experiences with the Japanese and Italian restaurants! The wait staff was super friendly. Special shout out to Evert, Kika, Ruisel , Eric, Ivanovich, Jonathan, and the hostess, Martha!!! Go for the Cozimil dinner and wine tasting events , totally worth it! All of this with that beautiful ocean right there. Can’t forget that ocean!! My husband and I will definitely be back!!
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Date of stay: May 2021Trip type: Traveled
4 Helpful votes
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Response from , Propietario at Cozumel Palace
Responded 31 May 2021
Dear GO-FOR-IT-BETH, It is great to read your positive review, we thank for taking the time to share it with us as it is an opportunity to continue to make your vacation memorable and relaxing. We are pleased to read your kind words of our staff who is committed to exceed our guest expectations, we regret to learn that you had to go to the hospital, however it is good to know that the correct follow-up and procedures were applied in the moment; to assist you and make this stay more accommodating, rest assured that our team members will be personally recognized for providing you with this experience. Furthermore, we thank you for making us part of such special and romantic occasion, and we are anxiously awaiting your soon return to continue enjoying the extraordinary Palace Experience. Cordially, Marcos Rojas General Manager Cozumel Palace
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kbtahoe wrote a review 21 May
South Lake Tahoe, California17 contributions15 helpful votes
Cozumel Palace is our new favorite resort! We had a beautiful presidential suite. You can't beat the amazing sunsets! They keep the place very clean, and our room and bed was very comfortable. Loved all the restaurants (except didn't try the Indian one, but our friends said it was good). The food was truly amazing! What really makes Cozumel Palace stand out, though, is the staff!! Fili and Emanuel, servers at the infinity pool, were always there to get us whatever we needed, and they were so fun!! Josie at the pool snack bar was also wonderful. She has such a great personality and was always smiling! Unfortunately we had to use the on-site doctor, but he was very good and gave a very accurate diagnosis, and my husband spent 2 nights in the hospital (not COVID). Dora at public relations helped us get to the hospital and was very comforting. The good news is the hospital correctly diagnosed my husband and got him the medicine he needed, and he was able to return to the resort where we thoroughly enjoyed the rest of our vacation. Dora also helped arrange beautiful flowers and champagne for our anniversary. Marco at the breakfast buffet was also helpful in making sure I could take food from there to the hospital for my husband, and Marco inquired every day how he was doing. I just can't say enough about how wonderful the staff is at CP!! We can't wait to return on our next vacation!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 2 days ago
Dear kbtahoe, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. Thank you also for appreciating our efforts to please our guests and for your compliments to all our staff, particularly the incredible team of Fili and Emanuel. Thank you as well for mentioning and highlighting the service from Dora and Marco! Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best Regards, Marcos Rojas General Manager Cozumel Palace
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texmex2 wrote a review 20 May
Plano, Texas221 contributions141 helpful votes
This is our 5th trip to Cozumel island. An easy flight from DFW. After trying several other hotels after we stayed at Cozumel Palace the first time… it’s clear that this is the best hotel on the island. The service is truly what makes this hotel above all the others. The staff is friendly and attentive and seem to really enjoy their jobs. The food is plentiful and quality is above the others. The cocktails are normal size and served in regular glassware when not around the pool which is a classier options than some of the other all inclusive around. Rooms are clean and well appointed. We opted for the loft this time and liked the layout for a family of 4. Entertainment during the day around the pool is fun and lively. We sat by the ocean every day. Chaise lounges were not an issue like other hotels where people get up early to reserve all the lounges. The snorkeling in front of the hotel is amazing. We saw rays, moray eels, clown fish, lion fish, parrot fish… just to name a few. Paddle boarding offered too. Air conditioning worked great which is a plus for us. We all decided this is the only place to stay in Cozumel. See you next time.
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Date of stay: May 2022Trip type: Traveled
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 5 days ago
Dear texmex2, Thanks for the opportunity to host you at Cozumel Palace and for your time writing a review, we're truly glad that you had a great time with us and that you enjoyed the service from our attentive staff , the food , air conditioning, snorkeling and entertainment , thanks for your kind words about the dedication our staff from each department brings to every single task they perform, is extremely important for us to get your impressions, we're delighted that your experience was very positive and hope to have the opportunity to host you again in the future. Best Regards, Marcos Rojas General Manager Cozumel Palace
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Chrush0318 wrote a review 19 May
Denver, Colorado19 contributions10 helpful votes
Lots of really spectacular things about the Palace - food (amazing!), service (everyone who works in the bars and restaurants are lovely), drinks but the money grab really rubbed me wrong. Booked an upgraded room several months in advance and requested a quiet part of the hotel. What we were given was a room over the literal nosiest area on the entire property and told that for the SAME room in a quiet area, was another $119 per night. Not a different room class. Another $1000 just to be away from the noise. And then there is the dock fee - they charge 15-20 times what other hotels charge to be picked up at their dock. I get charging non guests but scuba diving is a dangerous activity, particularly in the currents of Cozumel and to force their own guests into using their shop which might not be a good fit or paying an exorbitant fee is unacceptable . I refuse to be bullied into using their in house scuba shop. After meeting several other groups of divers, they were all shocked and would not be staying here again due to this new policy. We tried to book a catamaran day trip through the resort which states that it picks up at hotel dock. Great. Almost double had I booked it myself but was more than happy to pay for the added convenience. Except it doesn’t pick up from dock and would require a taxi ride. Twice the cost and and still need to take a taxi?! Offered a 10% discount which basically would cover the taxi cost. No offer of arranging transportation since the description was wrong. No thank you. Not an acceptable level of service in my opinion. We travel frequently and were considering joining the Palace Elite because we love Cozumel so much but after what we experienced, I am not sure we will even stay here again.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 1 week ago
Dear Chrush0318, First of all, thank you for taking the time to write a review about your last stay at Cozumel Palace, we appreciate your preference and value the fact that you have had chosen Palace Resorts , thanks so much for your kind words about the service and food we provide. The constructive feedback is of extreme importance, our management team consider all the comment from our guests in order to implement new procedures and improve the services and facilities we offer. In regards to the room assigment we truly regret that a situation like this was not addresssed in a proper manner, please accept our sincere apologies for the situation, please note the room upgrade to the next cathegory must of ocassions is with aditional fee , type bed and room locations are subject to availability however we always to our best effort to accomplish all our guest requests, while there are some situations out of our control we can always offer alternatives. In addition allow me to cordially inform you the new use dock policy is exclusive for Aquasafari services, ships or vessels from other companies are not allowed we truly regret the incovenience this may caused to you, You may rest assured that we take your comments with most importance as we are always looking for ways to deliver a better service towards all our guests. Once again thank you for your feedback, we hope you can give us the opportunity to host you once again and offer a flawless stay. Cordially, Marcos Rojas General Manager Cozumel Palace
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PRICE RANGE
US$288 - US$378 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
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Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.5 km), La Internacional Cerveceria (0.4 km), and Punta Morena (0.5 km).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cozumel Palace?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rock 'n Java Caribbean Cafe, Rolandi's, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cozumel Palace have airport transportation?
Yes, Cozumel Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.