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    Cozumel Palace

    3,927 reviews
    #5 of 52 Hotels in Cozumel
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    Av Rafael E. Melgar km 1.5 | Zona Hotelera Centro, Cozumel 77600, Mexico
    +1 800-943-5032
    Hotel website
    Expedia.com
    US$456
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    US$456
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    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Expedia.com
    US$456
    Bookit.com
    US$456
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    US$456
    Travelocity
    US$456
    Hotwire.com
    US$456
    TripAdvisor
    US$456
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    All photos (4,274) 4,274
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    Certificate of Excellence
    Traveler (3985)
    Room & Suite (996)
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    Overview
    4.5
    3,927 reviews
    • Excellent78%
    • Very good16%
    • Average4%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “resort credit”(275 reviews)
    “aqua safari”(204 reviews)
    “loft suite”(63 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    4 Star Hotel
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    Offers from Cozumel Palace
    Offers & Announcements: Package Deal
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    Contact Info
    Hotel website
    +1 800-943-5032
    Av Rafael E. Melgar km 1.5 | Zona Hotelera Centro, Cozumel 77600, Mexico See on map
    Offers from Cozumel Palace
    Offers & Announcements: Package Deal
    Hotel deals
    Rooms
    29 Apr30 Apr
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (3,927)
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    All reviewsresort creditaqua safariloft suiteromantic dinnerchef's dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swimplaya del carmen
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    1 - 5 of 3,740 reviews
    Reviewed yesterday
    METICULOUS RESORT, SERVICE AND FOOD SECOND TO NONE

    Later than usual review for me, but here goes. My wife and I have been traveling once a year to Mexico for lets say more than 25 years. This was our first stay in Cozumel, although we had frequently visited it in past trips. Airport...More

    Thank RIHVACMAN
    Hotel's Favorite
    Reviewed November 14, 2017
    6 day stay

    We stayed at the Cozumel Palace for 6 days. We had to leave on the 7th day because we had an early flight out of Cancun airport. The service and food was excellent. I can't say enough how helpful all the people were that worked...More

    5  Thank Allen R
    Response from GMCozumelPalace, Gerente at Cozumel PalaceResponded November 23, 2017

    Dear Allen First and foremost thank you for taking the time and write this review. We are glad to know you had an excellent stay. We really hope to see you back very soon. Best regards Marcos Rojas General Manager

    Reviewed 2 days ago
    Family trip - Celebrate 2nd Child Graduation from College

    Note - this family does not scuba dive. I would like to start by saying it was a first class trip and experience staying at the Cozumel Palace. I am a Palace Resorts Diamond Member but this was our first visit to Cozumel. The whole...More

    Thank curtthegolfdude
    Reviewed 4 days ago via mobile
    Great island property

    First off, please tell Roger and Carlos I say hi when you see them. Best pool waiter and activity directors we’ve had in many trips to MX. Great service overall. Fewer food options than some but top quality overall. Great hot tub in room. Would...More

    Thank infrequenttravelereb
    Reviewed 4 days ago
    Love Cozumel Palace

    Went to Cozumel for a couples trip the last week in March. We had a great time, however it was spring break! The staff at Cozumel Palace are great, even though it was spring break the staff did a phenomenal job taking care of our...More

    Thank Janet M
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Fitness Center with Gym / Workout Room
    Free Parking
    Free High Speed Internet (WiFi)
    Spa
    Bar/Lounge
    Breakfast included
    Hotel Amenities
    Room Service
    Free Parking
    Children Activities (Kid / Family Friendly)
    Breakfast included
    Business Center with Internet Access
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Pool
    Restaurant
    Fitness Center with Gym / Workout Room
    Spa
    Bar/Lounge
    Hot Tub
    Heated pool
    Outdoor pool
    Details
    Price range
    US$356 - US$572 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #2 Luxury Hotel in Cozumel
    #2 Spa Hotel in Cozumel
    #2 Top resorts Hotel in Cozumel
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Details
    Price range
    US$356 - US$572 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #2 Luxury Hotel in Cozumel
    #2 Spa Hotel in Cozumel
    #2 Top resorts Hotel in Cozumel
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
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    All photos (4,274) 4,274
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    Traveler (3985)
    Room & Suite (996)
    Pool & Beach (672)
    Dining (387)
    Amenities (66)
    Business Center & Event Rooms (16)
    Family and Play Areas (13)
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    Questions & Answers
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    Jen J
    March 31, 2018|
    AnswerShow all 2 answers
    Response from Cheryl Lynn L | Reviewed this property |
    Not sure about the Chi products. We always stay in Concierge level with L’Occitane shampoo, conditioner, body wash, lotion and bars of soap. Yes bring your own cups...I even bring my own drink recipes as I don’t like sugary... More
    1
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    Tadams117
    March 30, 2018|
    AnswerShow all 2 answers
    Response from GM_RivieraZone | Property representative |
    Dear Tadams117, Please be so kind to read your private messages. Thank you so much. Warm regards, Karla Corona E- concierge Zona Riviera
    1
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    DawnM182
    March 26, 2018|
    AnswerShow all 6 answers
    Response from GM_RivieraZone | Property representative |
    Dear DawnM182, Thank you for contacting us, In order to book the airport transfers I kindly recommend you to contact transfercancun @ palaceresorts . com for a proper follow-up. I also suggest you include your flight... More
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    123456…133
    Room Tips
    "Third floor rooms and higher."
    Read review
    "Most rooms have a very nice view of the ocean. 2 to the 5 th floor are better"
    Read review
    "If you do not have school aged children do not go there the last week of March and the first week of April!"
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    "Views are spectacular"
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