Av Rafael E. Melgar Km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
Lowest prices for your stay
Hotel direct offer!Your 5th Night on Us
$428
$430
No prepayment needed
$442
$407
Hotels.com$428
Travelocity$428
ZenHotels.com$442
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (5,834)5,834
Room & Suite (1148)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#4 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Snorkeling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Location
88Good for walkers
Grade: 88 out of 100
30Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
Av Rafael E. Melgar Km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
Name/address in local language
Getting there
See all nearby hotels
5093Reviews579Q+A100Room tips
Reviews
Traveler rating
- 3,976
- 766
- 208
- 83
- 61
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Was great. Older resort but well maintained. Exceeded our expectations. The pool area is well laid out and creates a great atmosphere for meeting other members. The ocean is beautiful, and the snorkeling area is easy to access and awesome. Here are the employees that made our experience extra nice.... Miguel - Breakfast. A real gentleman that made breakfast something to look forward to. Hanna - Remembered our names every day and always pointed me to one of the local dishes. Carlos - Super nice, smiles, and laughs while making omelets for us every morning. Angel & Mayra - Always knew what we wanted. This coffee bar is the best among all Palace resorts. Luis - Seen him every morning at gym. Hard working and cleaning before he headed out to work at pool. Alan and Emmanuel - Took care of us by the pool. Never let my drink get empty and would find us in pool. Nina and David - After upgrading our membership, they made us really feel special every day. …
Read more
Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
I'm not usually a fan of all-inclusives due to the fact that all-inclusive resorts usually have mediocre food at best, cheap alcohol and crappy service. My family and I spent 4 nights at Cozumel Palace and I have to say, it was a remarkable experience. The food was very good (we feel the quality at the on-site restaurants is higher quality than the buffet, but it was all good). The rooms were clean and spacious. The staff kept the alcohol flowing (not the cheap stuff - they had Titos (our favorite), along with other top-shelf brands readily available at all the bars). The staff was super friendly and extremely accommodating. We can't wait to go back. And just a quick shout-out to Miguel who was our server so many times in the restaurants, you ROCK!
Read more
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
7 Helpful votes
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 25 Aug 2022
Dear zoe569, First and foremost thank you so much for your detailed review, we are satisfied to learned you were enojoyed with our amazing food and liquor brands offerings , you may rest assured Miguel will receive a reecognization of his hard work , We are anxious to welcome you again in a very near future and exceed your expectations, Best Regards! Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a week at the Palace. This was our 20th visit to this hotel since 2011. The staff is incredible and very accommodating. Several new faces and still some of the old crew still there. Room was spotless, bed comfortable and food was good. From Ana at the front desk, the bellmen,waiters,bartenders, all were on point. Special thanks to Heri,Maria,Gabriel,Martha,Juan ,Jesus,Feli and many more that I forgot. The pool was very clean, snorkeling was super, and common areas immaculate. If you are thinking Cozumel, by all means, Choose the Palace. Although I missed Pamela, the Manager...Hugs. Looking forward to trip # 21 !!!
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Third floor or higher for best view.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 5 days ago
Dear cdill, As always, we look forward with excitement to your family's return to Cozumel Palace, As a veteran of our Guest Experience, you provide the perfect measure of just how well our hotel operation is performing year to year. And as you mentioned customer service is our main goal, Thank you as well for mentioning and highlighting the service from Ana, Heri, Maria, Gabriel, Martha, Juan and Jesus. Thank you for your longstanding loyalty toward the resort and its staff. Your family's presence brings us much joy, and seeing your smiles is our greatest reward. We look forward to welcome you for your trip # 21 ! Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely Love it here! Always feel safe, welcome, and spoiled. The water is always so clear and makes for great snorkeling. Staff are always great and very attentive. Of course the all inclusive drinks and amazing food makes it even better.
Read more
Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 1 week ago
Dear J2083JCbrucef, We are thrilled to be in receipt of your review and appreciate the excellent manner in which you have highlighted our staff service, all inclusive drinks , food and privilege location for snorkeling . We hope to have the opportunity to host you again in the future in order to create another wonderful experience. Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel. Staff ALWAYS go above and beyond. Food was delicious! Coffee Bar is wonderful extra touch in lobby. Convenient Location to town. But we learned to stay away from town when the cruise ships are in port- chaos! Take a snorkeling trip that day or stay in the pool all day.
Read more
Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 1 week ago
Dear NancyDadd, We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We are pleased to read you were enjoyed the facilities, our delicious food offerings, the sweet and coffee shop and our privilege location perfect for snorkeling and diving. We very much appreciate your recommendation and we hope to see you again in the future, Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can't imagine a more beautiful or welcoming place in all of Cozumel. Perched against the sparkling blue Caribbean Sea, the views are unbelievable. The food! Be prepared to expand your waistline! We arrive late, but that was no problem. All the restaurants were open. We chose the Mexican restaurant our first night, which ended up being our favorite. These staff there, Elizabeth, Victoria, and Martina were so warm and kind that we practically cried on our last night there. And the food was outstanding. There are three other options which are also fantastic--Asian (which offers Chinese and Japanese dishes, alternating with Indian every other night or so) Italian and a more casual bar/snack option that also turns into a buffet some nights. Every restaurant has special entrees, special cocktails and special desserts. We were there 7 nights and never got tired of the food. There is also a breakfast and lunch buffet, room service and a snack bar. Plus, beach service. In fact, we were sitting on the beautiful "beach" chairs minding our business when a waiter brought us ice cream. It was so darn good. There is a full coffee bar with all the espresso drinks and plenty of pastries as well as a full bar. Finally, you can lounge in the pool bar and enjoy cocktails to your hearts content. Entertainment--We are not so wild and crazy but we did enjoy the shows. There was a Michael Jackson night, a break dance night, a flamenco dancing night and so much more. We didn't catch all of it because we were busy watching the NBA Playoffs. A bit lame but what can I say! The room was lovely, clean and comfortable and the view spectacular. We also enjoyed the gym. I would take 1/2 a star for the aggressive sales pitch for the "Vacation Club." The sales person literally held the elevator door to give us her pitch. LOL. We figured she must be under tremendous pressure. That was intense. Clark Howard says defiantly no on Vacation Clubs but I would definitely return to Cozumel Palace.…
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 2 weeks ago
Dear Merry_Wife, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations, we are glad that your overall experience was really positive where you were able to enjoy many aspects of our property such as our variety of restaurants as Bugambilias, Momo, Turquesa , room acommodation , fitness center , entertainment offerings as Michael Jackson show we are very happy to know you were pleased . We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication as Elizabeth, Victoria, and Martina. We hope to have the opportunity to host you again in the future in order to create another wonderful experience. Warmest Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing time. Moises and Charlie with the entertainment group were super! The spa is small but the staff are fantastic. Maury, Yanett, Theresa - manager - there are more but these are the names I remember. The spa was one of my favorites because the staff is outstanding. Restaurants are amazing. Hannah greeted us most mornings at breakfast. The wait staff were on top of things; very helpful and friendly. The food this trip was some of the best we've had at all of the Palace Resorts. Ricardo was fantastic and Joel - Sommelier -I just can't say enough good things about them. By the pool Perla, Gabriel & Jorge were fabulous. Juan and Omar at the pool bar kept the drinks flowing. The resort is a little dated but that is part of the charm. We will definitely be back.
Read more
Review collected in partnership with this hotel
Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 2 weeks ago
Dear pswhitey70, Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and a fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities as our spa, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff such as Maury, Moises, Charlie, Yanett, Theresa, Hannah, Joel, Ricardo, Gabriel , Jorge, Juan and Omar. On behalf of our Team Members at the resort, we are anxiously awaiting your soon return to continue enjoying the extraordinary Palace Experience Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was really in a convenient location. Close walk to town. Friendly people. The steak in the Mexican restaurant was excellent. I would definitely return. I have been to various resorts and this one seems to give you more for the dollar.
Read more
Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 3 weeks ago
Dear Larry10101, Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. we are pleased that you enjoyed the steak at the Mexican restaurant , the close location and friendly service provided by our amazing staff. We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We remain at your service Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Food was above average in every restaurant. Mono’s was our favorite. Best service I’ve ever received at an all inclusive with a special shout out to Marcos in Guest Relations. He saved our last few days of the vacation by going above and beyond!. Snorkeled almost every day. Best reef and fish are right by the shore from the buoys on the far left facing the water to the middle of the resort. Pools are nice and refreshing with some activities if you want to take part and live entertainment on some days. We left the resort 3 or four times. Twice for full day excursions. Fury Catamaran and also a private taxi to go around the island. We arrived at the resort about 1 1/2 hours prior to normal check in but our room was ready which was nice after a long travel day. Our departure flight was 4:30 so we requested a late checkout and it was granted. Overall we had a wonderful time and made some new friends. One last time to give a huge compliment to all of the staff. Thank you for making our stay remarkable…
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 3 weeks ago
Dear StoneColdDude, We thank for your positive comments and we hope you welcome you back. We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the delicious food in our restaurants specially at Momo´s , the Catamaran excursion and the Check in process with our front desk team but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us, We are pleased to read your kind words of Marcos from out Public relations department our staff is committed to exceed our guest expectations, we are glad to know that Marcos is an example of this. We very much appreciate your recommendation and we hope to see you again in the future, Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
After 8 days at Cozumel Palace I can confirm that it is the best of the best. Easily the best resort on Cozumel and my vote for the best Palace resort. The staff as a whole are amazingly warm and welcoming. Over the course of 8 days the entire staff won the hearts of my mama and my son. I had mentioned this trip was to celebrate my mama, who beat stage 4 cancer recently. They made her a celebrity for the entire week (more on that) My 5 year old gleefully squeeled "Cozumel Palace has everything" during our first breakfast, and that seemed to be the theme of the week. Arrival was seemless. We flew into Cozmuel, through customs, found the amazing transportation team, and were on our way in less than an hour. 100% recommend. My mama was greeted at the front door with signs that read "survivor" and "love". We were both in tears and I had to take a picture of the team. Thank you to each and every one that helped pull this off. I did not get every name but 100 thank yous to all of them! Food was another highlight of the trip. We had such an amazing sunset dinner to celebrate my mamas health. Jesus and Joel took great care of us with a drop in from the executive chef! What an amazing treat! 11/10 for service in all of the restaurants. Every service person and chef has a passion for thier craft and it showes. First off, being greated by Martha is like walking into your grandma's house. If you had a rough travel day, a big hug from her melts all your troubles away! Chef Elises was always doting on my mom, making her the most amazing dessert plates. Huge shout out for the special touches from the chefs! Poolside we really enjoyed Alan. He took great care of including a delicious lunch everyday. Flavor wise we missed the smaller pizzas (its the crust), but convenience wise with a 5 year old the slices of pizzas were perfect. Rodrigo was also a big highlight of my day. His smile is just so inviting... I chatted his ear off in the mornings while he opened. The snorkeling right on the property is really great for a mid day pool break! My mama paddle boarded a few days also! Such an awesome spot! Thank you Alex for always keeping a watchful eye on us! The entertainment team is one of a kind here! Leslie and Diane in the playroom were my saving grace with an active 5 year old! They encouraged him to do all the activities! Facepainting, volleyball, and sandcastles were some of his favorites! When he was done with the sun they would take him to the playroom for an hour or so. He loved his time with them and asked for them daily. I felt very comfortable with their safety protocol. I also wanted to thank Lucia in housekeeping! She kept up with my boys all week providing everything we needed including extra towels and bubbles so my boy could take a bubble bath daily! I never had to ask for anything she just anticipated our needs. She also made an amazing dinosaur out of a towel that my son adored. We will absolutely be back to this gem of a spot! Ms. Pam, I tip my hat to you! My love affair with Cozumel Palace continues. …
Read more
Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Palace Resorts, Director General at Cozumel Palace
Responded 4 weeks ago
Dear crystalcancun2022, It's with great pride that I share your wonderful review with all the staff here at Cozumel Palace. As a veteran of our Guest Experience, you provide the perfect measure of just how well our hotel operation is performing year to year. And as you mentioned the service from our outstanding staff is what caracterize us , we feel honored you choosen us and was a really pleasure to perform a special dinner for your mom at sunset , thank you for mentioning the team members name whose created a magnificient experience as Jesus, Joel, Martha, Chef Elises, Alan, Rodrigo, Leslie, Diane, Lucia led by our GM Pamela you can be sure we'll continually be looking to shore up any area that doesn't quite meet our 5-Star standard. We look forward to becoming your traditional resting place, providing you and your loved ones with all the charm, refinement and peace of mind you could wish for when away from home. Warmest Regards! Natalia Mayoral E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$405 - US$529 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCOZUMEL PALACE - UPDATED 2023 Resort (All-Inclusive) Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.5 km), La Internacional Cerveceria (0.4 km), and Punta Morena (0.5 km).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rolandi's, Rock 'n Java Caribbean Restaurant Bar & Grill, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cozumel Palace have airport transportation?
Yes, Cozumel Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.