InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Km 6.5 Carretera A Chankanaab Col. Zona Hotelera sur, Cozumel 77600 Mexico
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What is Travelers’ Choice?
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome! The only resort on the island with a private beach. 15 minutes from Cozumel International Airport (CZM), 10 minutes from downtown, easy transfer to tourist sites such as Punta Sur, Ruinas and El Cielo. Enjoy diving and snorkeling classes and excursions. Let us help you booking PADI courses. Home to sporting events like IronMan and GFNY. Enjoy our marvelous ocean view in this Pet Friendly hotel. As well get delighted with our unique cuisine.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Poolside bar
Diving
Snorkeling
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish
Location
Full view
38Car recommended
Grade: 38 out of 100
468Restaurantswithin 10 km
143Attractionswithin 10 km
Contact
Km 6.5 Carretera A Chankanaab Col. Zona Hotelera sur, Cozumel 77600 Mexico
Name/address in local language
Getting there
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2335Reviews242Q+A100Room tips
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The hotel is a short taxi drive from the pier. In general, the hotel is well-maintained with friendly staff. The bellboy taught us some interesting Mayan words. As IHG Platinum Elite member, our request for upgrade was not granted (they offered USD200 for upgrade instead) but they allowed us to check in at 11 am on a weekday stay. Fortunately there was no smelly seaweed during our stay (May 2022). Our elderly parents enjoyed the snorkel area very much without being afraid of the current. We had fresh whole fish for dinner at the restaurant, Caribeno. At check out, we noticed in the bill that the breakfast buffet cost more than what we spent at dinner. So make sure your room rate includes breakfast.
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Date of stay: May 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
Hotel's Favorite
We stayed here in Feb 2021. Our room was impressive. Our view of the ocean was breathtaking. Our room had a big tub that easily holds two people. Our bed was comfy and everything was immaculate. They took care of our COVID testing, and it only took about 5 minutes to have the test done on site. The Scuba Du dive shop is on site and does an amazing job. The restaurants are delicious and convenient. We used the hotels bikes to explore the city on a couple of days. We did 7 dive excursions. Best diving in the world. Great romantic getaway. Well priced. Great servicve.
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Date of stay: February 2021
Rooms
Cleanliness
Service
10 Helpful votes
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 22 Feb 2021
Dear Guest, Hello from Cozumel Island. Thank you for sharing your comments of your stay at the Presidente InterContinental, we really appreciate knowing your experience and are grateful for considering our resort the best place to stay in the island. We are very happy to know you had an amazing time and your dive excursions were great. It was a pleasure to host you and look forward to welcome you back! Cordially, P. Beaury General Manager.
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In booking our first post covid vacation in almost 3 years we put great choice into what our experience would look like. Staying in a beautiful location, w/new fresh rooms on the beach w/choices of what we would have on property. This property completely exceeded my expectations. Every individual at the front desks, valet, housekeeping, restaurants, concierge and whatever I must be forgetting were helpful, kind, competent and together they delivered a week where I could not have asked for more!
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: We were in room 5220 , the top floor of a two story section right on the beach! The rooms were...
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Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 1 week ago
Dear Guest, Hello from Cozumel. We appreciate very much your time to share your experience at our resort. It is an absolute joy to have read your comments and delight us to know your expectations were exceeded. We are very pleased that our staff did everything possible to make your stay a great one ! Hope we have the pleasure of welcome you back again soon! Warm regards, P. Beaury General Manager.
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This place was spectacular!! The views and beach were remarkable. The food wasn’t terrible, but it wasn’t very good. Make sure to find what you like at the beginning of your stay and stick to that for the remainder. The star friends and staff are so friendly and the whole atmosphere is so welcoming. Lenar and Alejandra are the best star friends ever!!! And Salvador is the best excursion planner. The last thing to point out is how outstanding the snorkeling and scuba diving is!! I would definitely go back.
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Date of stay: June 2022Trip type: Traveled with family
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experience with us. Very happy it was great in all. We appreciate knowing you enjoyed the location, views and beach, and friendly service from our great staff. Hope we have the pleasure to welcome you back. Sincerely, P. Beaury General Manager.
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+1
This was our third time staying here, so that says a lot right there. It’s a beautiful hotel in a beautiful location which balances a high class feel with casual beachy vibes. We love how the water here is always crystal clear, and never seems to suffer the plague of sargassum seaweed like the mainland riviera maya does. There’s always plenty of chairs at the beach or pool areas. El Carribeno and LE Cap offer great views and great food. These places are somewhat pricey but not terrible all things considered. I like how Le Cap offers service to your chair by the beach or pool. No need to get up. Love it. We also ate at the Italian restaurant which requires reservations. It was quite good and wasn’t terribly expensive, all considered. Service was excellent. Rooms are nice and spacious. As platinum members of IHG, we received an excellent upgrade to a beachfront room with an outdoor shower. We loved it. They also sent us some complimentary chocolate covered strawberries as we were celebrating our anniversary. What a nice surprise! Service here is very friendly. Only thing I would say is if you have IhG status or Ambassador status or are celebrating a special occasion, avoid checking in with Karina at the front desk. She doesn’t recognize status or may just be new. I learned this because I actually had to extend my stay due to an airline cancellation. A kind gentleman who we checked in with upgraded us on arrival, but when I extended our stay Karina tried to stick us in the base level room for one night. Fortunately my wife was able to speak with one of her coworkers upon subsequently inquiring about whether our room was ready) and we received a nice upgraded ocean front room, which was greatly appreciated. All told, we find this to be a great place to relax for a few days. Snorkeling is quite good up and down the coastline near the hotel. I definitely see us coming back again. As some noted, it’s not a new hotel and some ragged edges are visible, but overall the hotel delivers a classy and relaxing experience. We particularly appreciated the hot tub which is actually hot!…
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 2 weeks ago
Dear Guest, A very warm greeting to you, thank you for sharing your lovely comments, it is great to know what you loved of staying at Presidente InterContinental Cozumel. We truly appreciate choosing us for a third time and we appreciate your loyalty to our resort. Looking forward for another visit to our beautiful little paradise. Sincerely, P. Beaury General Manager.
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+1
The El Presidente has been our Resort hotel of choice for the past 22 years. Not having been back for the last 2 years because of COVID, not much has changed, still maintaining the excellent service, the upkeep and cleanliness of the grounds and all public areas. Employees that have been there for a while all recognize us with warm greeting. Our favorite room (very centrally located) that we request year after year 5109 still in great condition. All employees of the hotel have mask requirements. All room amenities all individual wrapped. Housekeeping service is upon request with a specific time and you must me out of the room when they clean. We requested everyday at 12:00. The gym that I used on the days I was not diving was clean, plenty of wipes, spray cleaner, individually wrap workout towels, waters and masks if you wanted. The pool area seating was very spread out, social distancing. The hotel took away a lot of seating, but strangely we always got seating for our group of 3. To note: we normally come in August this is the first time in May and it is much nicer if you are not interested in haven a ton of little kids around (which was always my concern). In addition, if you stay a certain amount of days, the hotel will provide upon appointment only, 2 COVID test per room free of charge to get back to the States. Still the best hotel on the island!…
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Date of stay: May 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 3 weeks ago
Dear Guest, Thank you kindly for thinking of us as an excellent hotel. We are very lucky to have guests visiting us for so many years. Glad to know everything, from the room 5109, the gym and pool areas, as well as service received from our friendly staff, were wonderful and memorable. Great your Presidente Cozumel experience still the best. Sincerely, P. Beaury General Manager.
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We had a first floor, luxury ocean front room (5107) and it was amazing. The ocean and beach access were great; there were plenty of high quality beach loungers and palapas (shade); there were 2 protected areas (by buoys) for snorkeling/diving at the resort; 4 restaurants that each offered outdoor dining and amazing views (especially at sunset); sophisticated evening entertainment (guitar player and singers); and super friendly staff. There were no bugs, plenty of hot water, plenty of bottled water to drink, and great service at the restaurants. The spa (Swedish massage) was great. No loud bars or bands playing into the night. A very relaxing vacation resort!
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Luxury beach/ocean front, first floor room in the 5100 section. Faces the ocean directly to the...
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2 Helpful votes
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 30 May 2022
Dear Guest, Hello from Cozumel! Thank you for visiting our Resort. We appreciate taking the time to leave your review and are delighted to read it was a peaceful bliss. Glad you have enjoyed a beautiful room. a nice time at our beaches and restaurants, and truly a relaxed vacation. It was a pleasure hosting you and we look forward to seeing you for another beautiful vacation. Cordially, P. Beaury General Manager.
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We loved the resort. Loved the outdoor shower and used it a lot during our stay. The staff are so courteous. I liked the surroundings and the eco-friendly toiletries and shampoos in the room. I also liked their suite with a view that is 'to-die-for' lovely! Recommendations for improvement: (1) For risk management - the floor of the indoor shower is very slippery. An anti-skid mat or handle bar may be helpful in preventing accidents. A friend of mine actually slipped in the indoor bathroom during this stay and sustained a bruise. Thankfully, nothing broken. (2) Better scheduling communications - Not sure where the problem lies but, there were 3 instances where our reservations were either mixed up or non-existent. Here are the 3 incidents of missed or mixed communications. In none of these 3 incidents did we have any problem getting seated or had to be re-scheduled. Therefore, minor issue but still needs to be improved. - We made our appointment for CoVid test for 3 pm the day prior to departure. Somehow, we were scheduled for 11 am when we arrived for our testing. No problem though, we were accommodated at 3 pm anyway. - We made reservations at the Faro Blanco and at the Trattoria restaurants for dinner on 2 separate occasions. The concierge told us that our reservations' confirmed. Our names were not on the guest list when we showed up at the appointed time. Again, no problem. We were seated and served dinner. - Restaurant menu: both the restaurants above are on QR code menu, so one needs to bring a cellphone or iPad to dinner. We don't do that as a habit. Again, no problem, they accommodated us by bringing up their menu on an iPad and brought it to our table. Overall, it was a very pleasant stay. I also want to commend Victor, who rinsed my dive gears after each trip. He did a very good job. He took good care of my dive equipments and got them really dry in time for departure packing. Muchas gracias!…
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Rooms with outdoor showers seem to be located at the quieter part of the resort, where the adult...
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2 Helpful votes
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 10 May 2022
Dear Guest, Greetings from Cozumel. Thank you for taking the time to review your recent stay at Presidente InterContinental Cozumel and are grateful for having made our resort your choice of destination. We appreciate your very detailed review and it delights us to know you had a very pleasant stay at our property. Please know that your feedback is extremely valuable to us and we have looked into your recommendations of security and communication’s logistic. We truly aim to deliver excellent service and great experiences for our guests. Hope we have the pleasure to host you soon. With warm regards, P. Beaury General Manager.
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Overall our stay at Presidente Cozumel was a positive one. However it started out on a not so great note. When we checked in, the room we had booked months in advance wasn’t available. We were told to go relax and come back a little later to check in. When we came back they sent us to our room and when I walked in, I discovered our ocean front King was actually 2 beds. Returning to the front desk they told us our room we booked wasn’t guaranteed because I booked through Costco. I showed them our Costco documentation as well as the fact that I paid the exact same rate as the listed room rate. Then they backtracked and said my room would be available in two days. When I told them that was unacceptable and there were other rooms in a higher category they could place us in, we were told that we’d have to pay a difference in rate which I of course declined. After much back and forth the manager said in one day they could move us to a slightly higher room category for no charge (even though there were still other rooms available two categories higher). We were also offered a bottle of tequila (which we never received) for the inconvenience. I was sick of arguing so I accepted. The upgraded room was an oceanfront with outdoor shower and was overall in much better condition as well. Our first room was showing signs of wear and dirt that the upgraded room didn’t have. Both rooms smelled a bit like mildew probably from flood water over the course of time but it didn’t bother me (our friends on the 2nd floor didn’t have that problem). The resort itself is great although once again, signs of wear. They were constantly working on it so I believe they are trying to keep everything well-maintained but it isn’t quite up to par. Hopefully they can fix that. The huge pluses for me were the people. The staff was incredibly accommodating, always eager to help. The spa was wonderful for the exact same reason. The food was good although for the price, I’d say you could do better throughout the island. Breakfast was excellent. In the end I don’t know if I’ll have reason to return to Cozumel but if I did, I would definitely stay at Presidente again, we just got off to a rough start.…
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Date of stay: April 2022Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 6 May 2022
Dear Guest, Greetings from Cozumel. Thank you for taking the time to review your recent stay at Presidente InterContinental Cozumel. It is disappointing to learn your first impression was not as expected, please accept our apologies. Our goal has always been to provide our guests with extraordinary customer service and amazing travel. We are grateful you have shared with us your wonderful comments of our friendly and helpful staff and great service received at our Spa. We truly hope we have the pleasure to host you in the near future. With warm regards, P. Beaury General Manager.
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We have stayed here 4 times and wouldn’t stay anywhere else. Beautiful rooms and grounds and wonderful staff. They are always helpful and easy to work with. Very secure and beautiful clean ( read seaweed free) private beach.
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Date of stay: April 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 3 May 2022
Dear Guest, A very warm greeting to you, many thanks for the wonderful review! It is great to know Presidente InterContinental Cozumel has been your vacation spot in the Island. We appreciate sharing your experiences with us and are thrilled you enjoy every visit at the resort. It will be a pleasure to host you once more in the near future. Sincerely, P. Beaury General Manager
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PRICE RANGE
US$223 - US$384 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
presidente intercontinental cozumel hotel cozumel, presidente intercontinental cozumel resort and spa, intercontinental cozumel, el presidente cozumel, cozumel presidente
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
218
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Claim Your Listing Frequently Asked Questions about InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Which popular attractions are close to InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Nearby attractions include Cozumel Bar Hop (4.5 km), Sergio's Silver from Taxco (6.2 km), and Havana Bob's Cuban Cigars (6.2 km).
What are some of the property amenities at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Conveniently located restaurants include Ix Kool, Three Amigos, and Sucré Salé.
Are there opportunities to exercise at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Presidente Cozumel Resort Spa, an IHG Hotel have airport transportation?
Yes, InterContinental Presidente Cozumel Resort Spa, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Presidente Cozumel Resort Spa, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.