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InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

Km 6.5 Carretera A Chankanaab Col. Zona Hotelera sur, Cozumel 77600 Mexico
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About

#12 of 56 hotels in Cozumel
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Travelers' Choice
Enjoy an oasis of tranquility on the largest private beach on the island, with white sand and crystal clear, sargassum-free waters. Take in panoramic views of the Caribbean from the comfort of your room. Explore Cozumel's beautiful coral reefs and marine life at our on-site dive center or feel refreshed at our spa. If you're travelling with your family, enjoy all that this family-friendly five-star resort has to offer, while the children are entertained by our professional staff.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Poolside bar
Diving
Snorkeling
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, Spanish
Hotel links
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Location

Km 6.5 Carretera A Chankanaab Col. Zona Hotelera sur, Cozumel 77600 Mexico
Name/address in local language
InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
2,491Reviews274Q+A100Room tips
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Cindy A wrote a review Apr 10
Dundas, Canada8 contributions2 helpful votes
Just returned 1 week stay with husband and another couple. First time in Cozumel Love Cozumel and the resort. Clean Staff super friendly. 4 restaurants food was amazing at all! Tables waterfront did not disappoint Had the basic room large and beautiful with a balcony felt luxurious. Coral reefs beachfront we brought own snorkelling gear saw many colourful fish, stingray,barracuda,starfish and manta ray Taxi to town and did private jeep tour of island. Perfect weather no rain Loved the resort luxurious, quiet and excellent service with amazing food! Will be back!!!
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Date of stay: April 2024
Value
Rooms
Location
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 2 days ago
Dear 437cindya, Thank you for choosing Presidente InterContinental Cozumel for your stay. It delights us to know that you and your friends had a fantastic time! Proud our personnel were wonderful to you and the resort provided a great experience itself. Thank you for sharing it with us. Our guest's satisfaction is very important and more is, to leave a desire to return. It was a pleasure hosting you and we look forward to your future visit. With kind regards, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allison A wrote a review Nov 2022
5 contributions51 helpful votes
+1
Hotel's Favorite
Reviewing this resort from the perspective of a late 40s / early 50s Canadian couple on vacation (child free this week!). Other personality notes: generally inclusive minded, introverted to mildly extraverted couple (her intro/ him mildly extra), love good design, not looking to do lots of excursions or meet lots of ppl, enjoy water / swimming / diving / surfing / pools / good food and drink. Here to just chill this week and not "parent", reconnect with our couple life / not much else. This review is to be read with the forewarning that some humour will be attempted at times - which may not strike everyone as funny whatsoever. Have read previous reviews prior to coming. Will try to break it up into sections, generally but simply put? Amazing, no complaints, will be back. Fully restored. Romantic and calming. Worth the extra splurges here and there. Get the beachfront rooms. Weather was great (sunny mostly all day, every day, Nov 6-12) - one nighttime storm. Hot and humid. We are both whitey-white ppl from british / scottish / welsh descendants and the female one of us is a Monica level frizz magnet and has given up on trying to tame that beast in tropical climates. Didn't use ANY of the hair tools she brought (too hot / too humid to bother - were constantly swimming anyway). LOTS of sunscreen required for burn prone skin. You will burn in 10 minutes here and it doesn't look very attractive when you do. Airport shuttle - didn't bother. We walked directly out of the airport thanks to tripadvisor's prior reviews, past all the ppl waiting in the hot sun for whatever shuttle or timeshare sales pitch, over to Diego's tacos (2 min walk - on google maps), and a man asked if we needed a cab. We paid almost $20 US which is too much but we didn't care because "hey thanks for noticing how hot and desperate for a taxi we were!", and got to skip the wait for shuttles etc. At our hotel 15 minutes after clearing the airport. Took 20 min to get out of airport btw. Drug sniffing dogs. They sniff everyone. Just so you know. Check in - easy. Hot towel, green juice (very sweet). Early check in (2 something - to beachfront room south of the main area). Reception asked since it was our anniversary if we like champagne and strawberries. Well of course we do. They never came... not a shock (see previous reviews) - zero concern; I guess this is what they do? Weird though. Will try this out in my personal life maybe; see if it helps me get ahead? Probably not. Resort itself: GORGEOUS. Super easy to access, seems user friendly for ppl with disabilities (ramps everywhere, but would trust their reviews not mine as we are currently both able-bodied). Lots of washrooms peppered around but I recall stairs for one washroom nearest the pool. Well manicured grounds. There is a huge chess set! Bean bag throwy-game. Firepits that seat like 15 ppl! Spraying for bugs takes place. A man with a captive hawk to scare birds etc away (he lets it fly, but it's a bit sad). Almost DESERTED nearly at times (like Mon-Wed due to downseason and people diving / excursions etc. This was more than wonderful since we were happy to have maximum alone time. Beautiful to just walk the resort at night. It's truly so calming and peaceful. ***there is construction on the north end underway right now - it looks to be 1/4 done. There was indeed jack hammering and drilling and hammering all day long on and off, just by the "quiet pool". Ppl were still on the beach nearby and seemed to care less. We opted to hang near the south end of the pool or south end of the property by the beachfront rooms. Beachfront King Rooms: Amazing - couches get wet and won't dry unless you prop them on their side (cushions only), which is not aesthetically pleasing but we did it, and they dried. Ppl drying scuba stuff in rooms overhead drip down onto couches, too. Rooms have 2 showers (one is outside and yet covered / very private / interior to room and hotel), we used the outside one because it is HUGE and awesome and just so easy. You're having 2-3 showers a day if you swim or work out, so this was great. Nespresso and 2 reg / 2 decafs per day, fridge with 2 tiny beers and 2 pops per day + 2 smaller waters per day, 2 large waters per day (i think - it may be one, but they added up), ice machine down the hall (used all week, no problems), coffee mate, tea, stevia, sugar and sweetener, wine glasses, espresso and coffee mugs, highball glasses, ice bucket. Lots of outlets and uplighting options, black out blinds or more porous blinds (2 choices), TV (we had to program it to auto-select channels as it was not set up), charging ports, phone, table and chairs, all the towels you could possibly ever want (all over the property - don't bring your own unless they are quick dry ones as most don't dry overnight due to humidity), shampoo / body wash / conditioner (do not bring your own, these are high quality and smell amazing and large bottles), shave kit, razor, shaving cream, sewing kit, little cotton wipes, little baggies, no sanitary options / those are at the little shop on site, lotion, lip balm, bug spray was good enough and worked well - mosquitos were moderate / I got 5-6 bites when I didn't wear bug spray after 6pm). Saw exactly one bug (small spider) and 2 small geckos in the room. Some ant hills on grass areas outside here and there but no problems. One towel rack to dry stuff. Laundry service if you want. Ironing board, hair dryer, iron. Magnifying mirror. Small toilet area that is private / interior to main bathroom. Large closets and a working safe. Hangers. Shoe rack. Luggage rack. Lots of storage options. Main door has 2 additional locks to main key lock for safer sleeping. Beds are super comfy. Firm-ish/medium soft. Pillows are big and firm but sometimes dampy-smell; put a towel on it for sleeping. Sheets are clean, and they change them daily / wrap duvet with fresh sheet. Housekeeping - PERFECT. No complaints these people work incredibly hard and did everything possible every day to clean the room and restock. Suggest to tip generously as they are predominantly women and are also more exposed to covid / wearing masks while no other staff seem to (the odd one here and there but almost all housekeeping do). Pools: Clean, easy entry, infinity style, great night lighting, hot tub was clean, actually hot (not too hot for some kiddos though), and peaceful. Hot tub is right in front of 4 or 5 cabanas that ppl can rent but weren't our style (these had some darker wood tones, a TV and fridge, and lounge chairs right by the hot tub - not so private). Main pool by the ocean is not busy in November - lots of choices for where to lounge (umbrellas or not), perfect to swim and float etc. No fighting for chairs in the off season. Ppl leave towels but this doesn't seem to mean they are saving the chair - usually they leave and don't come back / the towels are just used and they just kind of leave them there. There is some music around the main pool, but it is not all techno and not so loud that you cannot enjoy yourself. We hung out with a book for quite a while here and there and had no complaints - maybe don't set up right in front of the speakers. We also had headphones for our own music which helped with the odd noises. Queen size lounge beds with cylinder bolsters by the pool rent for like $200 a day ($100 or which goes to food/drink but don't quote me on this). Not a lot of "floaties" but ppl had them. Quiet pool (interior, northeast section) was like a Palm Springs Sinatra fantasy. My favourite place, but construction is going on in the building just beside it. Headphones block that out, but no bar, no service there. Very sunny area, no umbrellas, but good shade in the AM. Washrooms open. Some poolside rooms were cute and quiet. The rooms by this pool were cool - these are the rooms that have the concrete padded "couches" (not the wood couches with blue cusions that you can move around like by beachside units). Low profile and shaded. Would definitely stay in these, too. Restaurants: Beachside Le Cap, the white and blue one by the wood cabanas - sushi rolls, ceviche, gazpacho, fries, salads, calamari (really good), various flatbreads, poke bowls. Negronis were amazing. Alejandro was an amazing waiter. We loved this spot for a snack or dinner. Main open air restaurant with thatched huge roof (breakfast / lunch / dinner) - buffet can be included with room rate but we went a la carte daily. So many choices, more local cuisine options which were stellar and recommend these instead of western options. Coffee with milk (you have to ask for "crema" specifically for cream) was great. Incredible views. Little bar and chill guitarist at night from like 7-9 was quite talented and not loud. Enjoyed this immensely. Little padded seating lounge couches and cool lounge chairs set out just beyond the dining area oceanfront with little lights overhead (on all night / ppl hanging out, chatting with a cigar and drink sometimes). Cushions for these were brought out at 10:30am. So modern and beautiful. They like to seat couples at the tiniest tables with the least comfy seats but we would ask for one of the empty larger ones and they were always generous with this request. The larger tables are also closer to the ocean. The Italian One (Alfredo Trattoria): Did not go. It is directly beside Faro Blanco (on the corner). More of a leather banquet vibe but lighting wasn't as nice, bit of a fishbowl vibe, glass windows cube-like on 2 sides for everyone to see inside. Faro Blanco: Did go, amazing starters (the green curry soup was stunningly good; ceviche also amazing) - mains were just ok. Beautiful space, light and airy, perfect lighting and fun staff. There are only 2 tables outside however. Would recommend the tables outside. Room Service: 24 h; late menu also. 18% service charge. Didn't use it but would next time as a treat. Diversity: Some LGTBQ2S+ folks, not a lot, but they looked happy to be there, however proportionately there were not so many ppl as a whole. No overt signs of this being a progressive or particularly forward thinking / inclusive property, but maybe in the future this will improve. Ethnic diversity was lacking in general. Definitely a lot of caucasian ppl exactly like us with various degrees of burns, however they were (unlike us) dressed in their absolute finest beachwear. One guest had an American t- shirt about guns or ammo or something. Fun for him! Several guests had a physical disability but seeing multiple walkers and wheelchairs on the beach or by the pool over the course of the week indicated that getting around was do-able. There are motorized snorkelling assist machines for those with limited leg power. Snorkel / Dive shop: ScubaDu is the dive outfit. One of us was padi certified but years ago and needs a recert, & one gets seasick, so we didn't dive. The dive shop rents jet skis, snorkels and fins, go-pros, kayaks, clear bottom kayaks, and probably other stuff. We bought snorkel sets at the on site gift shop since rentals were $15 a day and we planned to snorkel 2-3 times a day for a week. Suggest bring your own if you have room in your carry on or luggage. Scuba Du does padi dive training and basic training courses. Some earlier review questioned their safety adherence and seemed legit, so do your research. Lifeguard wanders around a bit. Flags indicate how safe it is to swim / snorkel. Actual Snorkeling Report: There is a very good reef right off the property was the best reef we found all week (avoided tours and did our own reef, money bar reef, which is a 10 min walk on a mildly busy road - you can rent bikes that lock as money bar has bike racks and lockers). We also did another one near palancar beach, plus checked out chen rio on the south end - no snorkeling there really). Note, we are lazy right now. We didn't research snorkelling locations and options too strenously like others might. Most of our snorkeling was here and it was easy / convenient, and basically after 30-40 min you're ready for a break anyway. I personally would not want to waste half a day doing a tour for $80 and be chained to the tour agenda. We also saw boats dropping ppl (scads of ppl) off a money bar reef and they lasted 30 min, but that reef is DEAD. Super dead. There isn't much on the island about conservation so ppl seem to not know to not touch or stand on the reef. We saw ONE sign all week, and it was at money bar. Money bar also had good breakfasts and a starbucks. Go early or it gets busier. They have dancing and live music Thurs nights. Surfing - Nacho surf school advertises great surfing a 20 min drive away, but we went to see it and it is a LOT of rocks just in front of where he was teaching. One of us surfs and one is super beginner surfer but decent body boarder, and no way would we learn at that site. Ppl love it though, his reviews are great. We are used to El Salvador and Nosara, Costa Rica. This was tiny waves and ALL ROCKS on the beach exit. Hell no. Also really hot, no shade. Mopeds or scooters vs cars: We rented a jeep (you can rent a car on site via ALAMO at this resort - about $180-200 for a jeep for one day). One of us scootered 15 yrs ago and it was awesome but now, risk averse as we are, a jeep is much better. Younger 20-30s for sure, fun times. But it is insanely hot, your arms do get tired, and traffic is not so simple downtown (some streets have right of way depending on direction). There seem to be a lot of accidents. I mean, George Clooney got into an accident on a scooter in Italy and he must be not that stupid because he married Amal who is a brilliant human rights lawyer, so if he can screw it up, we all can. We opted not to risk it and ensure that our child free week lasted as long as possible. Parties / Weddings: We saw one larger wedding in the big main restaurant (not Le Cap, the one where they do the breakfast buffet / lunch and dinner by the ocean). The wedding guests seemed to have a lot of fun. It didn't keep us up at all. There was one business thing that looked a bit much - they hired a mariachi band on arrival, and it was slightly out of place for the hotel and a little bit cringey in a "white lotus" kind of way, but the ppl there seemed happy with it. They might also be the ppl who did the white party one night. They looked happy at the white party also - by Le Cap, with white chairs and a little bonfire. Amazing lighting at the white party. The lighting at this resort is next level. Well done. 10 out of 10. Smaller private ceremonies: there were 2 on Friday night. One was an anniversary thing with a couple and their little toddler. One was maybe a wedding for 2 - not sure - maybe an elopement? Both were doing photos by the sunset at the same time - they may be in one another's pics. All seemed happy and looked great. Sunsets: HOLY SH*T good. I feel bad for Cancun ppl. That is all. Children: There are small people here. Several of them. Some were staying right next to our room. We heard NOTHING! Well done, parents on vacation! One kid made a noise once on the property - maybe at dinner - the emotions of this child were mildly dysregulated. We judged their parents, felt self-righteous, enjoyed this immensely, and in total, it lasted 3 seconds before we realized what hypocritical jerks we were being. Gift shop: gifts, jewelry, kid stuff, sunglasses, goggles, beachwear and bathing suits, chocolate, cigars (yes we did and googled how to smoke one - learned a lot!), hats, local artisan creations, chips and snacks, things for that inevitable period you will get on vacation, first aid stuff, cigarettes, sunscreen, textiles, and more! It's open til 8. On-site ATM: it ran out of money and TD bank still charged me. It is now in dispute and will take 50 days. Save your receipts for everything. TD will not win this one because of this fact, and the translated receipt says the ATM was empty; no money was dispensed. Take that, TD. Try and not refund me. Just try. Palancar Beach Club- yuck. But go to one of the local beach clubs if you want to appreciate this resort THAT MUCH MORE. They are all gross, except maybe cabana beach, which might be a good deal, but not much different than the resort, so why. Seems like cruise people go to these clubs for the day. It is evidently so. The humanity. We were googling "why do people go on cruises" by day 4. Just so you know. Crime: Didn't see any. Didn't leave anything of value out in public view at any time (no phones, ipads, etc). Used the safe any time we left the room / everything of value went into the safe. Downtown / port: Cool one night. El Palomar for dinner was very good. Churros in the square were very good. Go after 6pm, it is too hot during the day. The square comes alive at night but it's very touristy. Still fun to walk around for 20 min. There is a dive shop, pharmacies, cafes, bars, restaurants both genuine and americanized (avoid hooters, wet wendy's and ex-pat place "dicks" or whatever it is), little artisan shops, kiosks, live music, jewelry shops, ferry port to cancun, car rental places, grocery stores (store called Mega is HUGE or we went to Chedraui which is smaller and more navigable). Buy some wine and beer at Chedraui on Rafeal E Melgar, a few necessities and take 'em back to the room. Thanks tripadvisor for this tip. This is shortly after day of the dead. It is a busy time that week / first week of Nov. Also there is a big parade in Jan or Feb I believe. Like mardi gras or similar. Check calendar for important dates, athlete events like iron man, and holidays. Also check your hotel for CONSTRUCTION before going. We forgot, but might have cancelled knowing there was construction, and yet now, having gone, this would actually have been a huge mistake based on where our rooms were and where we hung out pool-wise and beach-wise. GYM: we do not work out much. But this gym made us work out 4 of 7 days at 7 or 8am. It is STUNNING. Love love love it. Felt great, good way to get moving. Then some swimming and snorkeling or walking for a total of 2-3 hours activity per day. The rest, reading, lying still or eating. It has a punching bag and gloves, stability balls, kettle bells, an upright mirror, tech bikes x2 and elliptical x2, the thing that Arsenio hall uses with Eddie Murphy to spar in "Coming to America 1" - that long stick thing, you know? Also a stairmaster x1, recumbent bikes x3?, treadmills x4 (one not working), a weight bench, a leg press, leg extension (what is that thing just for quads), ab thing (i'm trying), the thing that goes in the middle of the gym with pulleys for lat-pulldowns etc, and a free weight for deadlifts, etc. There are also several free weights, yoga mats, a fridge full of water, and at least 4 other machines we did not acknowledge due to our lack of general fitness. The machines are tech-compatible with TVs and USB inputs. Wipe down your equipment ppl. Spa - didn't use it, looks amazing. Tennis: didn't use it, looks amazing - like AMAZING, Serena & Venus. Kids Club: No comment because we were child free this week, yay! Ok ok. It has paint your own pottery, a climber, a little indoor space. It looked fine. Didn 't see kids there. Kids were at the pool and beach area (that little semi circle grotto between the 2 restaurants) mostly. It was fun watching their parents try to read. Schadenfreude! To be fair, parents seemed happy and content. The water was not knocking kids over on the beach, and kids seemed very pleased. Parents didn't have to have super vigilance near the water like some beaches, so perhaps why kids club was not used so much? Fashion: Next level at times. Truly lots of sheer, easy breezy fabrics that are simple to get on and off
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded Nov 18, 2022
Dear Allison, A very warm greeting to you. Thank you very much for taking the time to share your comments and going through every moment of your stay and sharing them with us and the public. We are delighted you had a wonderful vacation. Reviews like yours make us feel proud of all efforts our team does to deliver great experiences at our beautiful resort! On behalf of Presidente InterContinental Cozumel team we hope to have the pleasure to host you in the near future. Sincerely, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joan S wrote a review Mar 2024
Haleakala National Park, Hawaii2 contributions
The resort was immaculate. The service 5 stars. Compliments to Le Cap chef Alfredo. There was nothing we didn’t love…the Paella, Ceviche, the hamburger, crispy rice tuna and the cheesecake! So good. Joel who served us for every meal in Le Cap and made us feel at home. Even when it was busy you found a way to get us served. We loved Amanol for his quick and efficient service on the beach! I’m sure it wasn’t easy but he was always quick about getting to your needs. Everyone was more than accommodating. We will definitely come back and have already recommended the resort to everyone we know. Thank you.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 2 weeks ago
Dear JustJoan17, Hello from sunny Cozumel. Thank you for sharing your comments of your first stay at the Presidente InterContinental, we really appreciate your lovely review and recommendation to our viewers and friends back home. We are very happy to know your visit has been memorable. Glad to know our atmosphere, food options and our staff’s service were great. I'll make sure to share your review with our awesome personnel. It will be a pleasure to host you and look forward to welcome you back to enjoy our little paradise! With kind regards, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marubenjem wrote a review Mar 2024
Elstree, United Kingdom63 contributions25 helpful votes
This is not a cheap hotel by any means, but it real is very luxurious and elegant. My partner and I stayed here for 4 nights at the end of a self-driving tour around the Yucatan peninsula as we wanted to have a few days R&R. We chose a high end suite with a sea view and balcony. The room was gorgeous, but the whole hotel, the pools, the 4 on-site restaurants, the beach front access etc were all of the highest order. The staff were friendly and efficient. We wish we could have stayed longer. Highly recommended.
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Date of stay: March 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 2 weeks ago
Dear Marubenjem, hello from Cozumel! Thank you for taking the time to share your kind comments regarding your visit to Presidente InterContinental Cozumel. We are delighted you had an excellent stay at our resort. Very happy you have enjoyed a nice room and amenities, the beach and great food options. On behalf of the entire team, we look forward to seeing you soon at our little paradise. Sincerely, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RTCjr wrote a review Mar 2024
Missouri48 contributions65 helpful votes
It's become an annual ritual to visit the Presidente - and what is amazing it that every year... it is totally the same or better. Many of the same staff (who are the best on the island), and the food and drink offerings have a sense of the same, with a new twists. Love the over-water cabanas. The staff is always amazing from YAZ at breakfast and (G) JERRY at the main bar, but JULIO at LaCap and the cabanas was absolutely amazing this week. Thanks so much for all the wonderful staff!!! See you again very soon .
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Date of stay: March 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 2 weeks ago
Dear MO-Pepto-Bismo, Greetings! Thank you for taking the time to tell us about your experience at Presidente InterContinental Cozumel Resort & Spa. We are very happy you have enjoyed our location, excellent costumer’s service, and warmth from our Le Cap staff Julio, Yaz at Caribeño, and Jerry at main bar, I will share your review with them. It is great to read your visits are an annual ritual, we are proud service delivered leaves a desire of returning to our little paradise. It was a pleasure hosting you and we look forward to seeing you next year! Cordially, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keri S wrote a review Mar 2024
3 contributions
Went with my 2 sisters for one night before flying out of Cozumel back home. We SO loved our private tour with Sadrak and Rafael and Dioser. They took us to 3 separate places earlier in the day than the rest of the boats and it felt like we had the WHOLE reef to ourselves. We saw eel, turtles, stingrays, giant starfish, lobster, nurse shark, barracude and more things. Sadrak was so kind and helpful. Friendly, accommodating, and caring with a great smile. The ceviche and guac and fruit lunch was TO DIE FOR. The location is phenomenal. The staff is happy. I want to go back already.
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Date of stay: March 2024
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Trip type: Traveled with family
Room Tip: Incredible place with amazing food and staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 3 weeks ago
Dear Keri, Greetings from Cozumel. Thank you kindly for taking the time to let us know about your stay with us. We are glad you had a nice experience at your private tour and our staff was attentive to you. Hope we have the pleasure to host you in the near future. Sincerely, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amy b wrote a review Mar 2024
3 contributions5 helpful votes
Here now - day 4 of 9. First class and zero complaints. This resort is perfect - small and clean with great food and staff, yet large enough to have variety. I have NEVER seen such crystal clear waters. Here for diving and as there have said it is onsite which makes it so convenient. Rooms are clean. Service is impeccable. IHG has held up it’s reputation here for sure.
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Date of stay: March 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 3 weeks ago
Dear Amy, Hello from Cozumel. Thank you for taking the time to review about your currently stay at Presidente InterContinental Cozumel. We are delighted to read that you are enjoying our location, great food and clean, with clear waters perfect for a nice diving experience. Your feedback is greatly appreciated and make us proud and eager to deliver the best InterContinental experience. Keep enjoying. With kind regards. P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GhengisWan wrote a review Mar 2024
Durango, Colorado139 contributions70 helpful votes
Very nice grounds, food, and employees. DonMt believe any reviews that call it all-inclusive. Expect to pay hundreds for breakfast, lunch, dinners, drinks and thousands above booking fees for more than a couple of nights. They are also strangely hesitant to discuss what the room will be like. We booked for myself and m wife, plus kid in a suite, which is one room, no dividers, for our anniversary. Very family friendly, if you enjoy all being in the same room with no screens or separate areas for the kids. Tried to rebook a second room for the kids but were told that would be impossible, any night, although we stayed for 8 nights, which is a little odd. Also, they don’t have a minibar or fridge, except a little tiny one that fits two pepsis and two bottles of water-all inclusive. And they monitor you. Great bathroom and shower in our room. No private time for me and my wife on our anniversary, so I enjoyed the great bathtub and rain shower until they called and asked if there was a problem because I took a long shower. I have never been anywhere in the world where the hotel called me and asked if my shower was too long. One of the more expensive places in Cozumel. Safe, good dive shop, zero ability to buy snacks or anything at the shop, which is clearly intentional. If you want to go to Cozumel but don’t want to feel like you left home, it’s a fabulous place with great architecture and service. If you want to feel like you you’ve spent time in another country, go somewhere else.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 2 weeks ago
Dear GhengisWan, Greetings from Cozumel. Thank you for choosing our resort and our little paradise for your vacation. We appreciate sharing your detailed experience with us, we will look into details mentioned for a better service delivery. Thank you for your recognition to our friendly and helpful staff. We hope to see you and your family again in the near future. Kind regards, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sylvain A wrote a review Mar 2024
NYC4 contributions
Recently, we had the opportunity to spend a weekend at the Intercontinental Presidente in Cozumel. Our time there was nothing short of extraordinary. The impeccable service, exquisite food, luxurious amenities, and meticulous attention to detail made our stay unforgettable. We left with beautiful memories and a strong desire to return. For anyone seeking a world-class experience in a stunning location, this hotel is, without doubt, a perfect choice.
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Date of stay: February 2024
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Trip type: Traveled with friends
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 4 weeks ago
Dear Sylp134, Hello from Cozumel! Thank you for sharing comments of your stay at the Presidente InterContinental, we really appreciate knowing it was an unforgettable experience. Your compliments to service provided by our kind personnel, food options and detailed attention are very much appreciated. We are grateful for recommending our resort. It was a pleasure to host you and look forward to welcome you back! Cordially, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cristina d wrote a review Mar 2024
Playa del Carmen, Mexico5 contributions
Location, staff friendliness, rooms, the beds, amazing breakfast! And really excellent food overall. Everything was better than we expected. The rooms with direct beach access provide a peaceful setting with a superb view just a few steps from the beach lounger where you also get bar and food service. Would love to come back
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Date of stay: February 2024
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from P Beaury, Propietario at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Responded 4 weeks ago
Dear Playaisgreat, It is an absolute joy to have read your comments and are delighted to know your expectations were exceeded. I am glad to know you have enjoyed our location, friendly staff, and great food options. Thank you for sharing your experience with our public. Hope we have the pleasure of welcome you back soon! With warm regards, P. Beaury Regional Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱12,028 - ₱31,229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
presidente intercontinental cozumel hotel cozumel, presidente intercontinental cozumel resort and spa, intercontinental cozumel, el presidente cozumel, cozumel presidente
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
218
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL PRESIDENTE COZUMEL RESORT SPA, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Which popular attractions are close to InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Nearby attractions include Cozumel Bar Hop (4.5 km), Milano Diamond Gallery (6.1 km), and Havana Bob's Cuban Cigars (6.2 km).
What are some of the property amenities at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Conveniently located restaurants include Ix Kool, Three Amigos, and Jimmy Buffett's Margaritaville.
Are there opportunities to exercise at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Presidente Cozumel Resort Spa, an IHG Hotel have airport transportation?
Yes, InterContinental Presidente Cozumel Resort Spa, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Presidente Cozumel Resort Spa, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.