Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
Lock in the lowest price from these sites
Booking.com$184
Hotels.com$184
Travelocity$184
Priceline$184
Vio.com$184
Lol.travel$260
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,662)1,662
Pool & Beach (202)
Room & Suite (189)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#8 of 64 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Rooftop bar
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Pedicure
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Express check-in / check-out
Laundry service
Show more
Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, Spanish
Location
63Somewhat walkable
Grade: 63 out of 100
12Restaurantswithin 1 km
1Attractionwithin 1 km
Carretera Costera Norte Km 4.8, Cozumel 77613 Mexico
Name/address in local language
Getting there
See all nearby hotels
874Reviews90Q+A100Room tips
Reviews
Traveler rating
- 600
- 101
- 61
- 50
- 62
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Incredible stay! Every room faces the ocean. We were charged from the jacuzzi suite to the penthouse because of storm damage. Huge room, giant tub. Service was incredible. The servers get to know your preferences - Juan at the pool was awesome. Food was delicious. Really enjoyed the location and food at Gaviotas. We were there in a slow period so the resort was not crowded. Easy to find a chair at the pool or beach. One hour of kayak and snorkel gear is included each day. Delicious lobster and key lime pie shops across the street. Easy to take a cabin into town. Quiet beautiful relaxing stay but the guests are all friendly and interact. (This is not an entertainment or party tesort). Lots of families and people of all ages.
Read more
Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We have had the best time at Westin Cozumel! Everyone has been so friendly and helpful. The main shoutout I want to give is to Carlos at the lobby bar. He makes the BEST spicy margaritas that we could not get enough of. He is truly a kind and genuine soul and conversation was easy! I hope for any future guests of the Westin they will have the pleasure of meeting him because he made this whole experience next level! Thank you Carlos and Westin Cozumel, we will definitely be back:)
Read more
Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Got to stay here!!! It’s simply the best !!! Better than alllll the rest! Fernando Ricardo Juan are 3 of the many great people that work here and will cater to your Every need!!!!! We love the activities paddle boards snorkeling and kayaks .. the pool the food! It’s everything and more!
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Walk to town! It’s kinda far but a fun walk or bike ! So fun! Great sidewalk all the way to and...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Another great stay at the Westin Cozumel. The Restaurant staff Diana, Milton, Wendy, Angel, Miguel, and team was amazing and provide outstanding service every night. I’m looking forward to another great visit this Summer.
Read more
Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The property is modern and beautiful; located on a private beach with two pools and a scuba diving operation on property. Really lovely place to relax and enjoy the charms of Cozumel. We were well cared for by Ricardo and all the staff. We loved snorkeling on the reef along the property and diving with Pro Dive! The breakfast buffet was enjoyable and the sliders and chicken quesadillas were delicious for lunch.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Check out the roof top pool; it’s beautiful and has a bar that we had to our selves most days!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
So clean and beautiful!! Fernando always had suggestions and everyone so friendly!! Beautiful!! We enjoyed it so much!! Definitely recommend staying here!! Love the places to just relax and not have to do anything!! Ready to come again soon!!
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Fernando was the best. The stay was extremely clean and the staff was very friendly. Premium drinks and wonderful food. Highly recommended stay. The room was very comfortable and the beach was private.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great experience from start to finish. Migul and ananias were great to us and made sure we had a great time. The hotel is super clean with attention to detail. Food is excellent and well diverse HIGHLY RECOMMENDED
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I’m very mixed on this hotel and ultimately think it just needs - immediately - a brand new GM and culture and it could be great. The restaurant staff and food is great - exceptional actually. The F&B manager even got me gluten free pancakes which were awesome. The veggies on a tostada are great too - and the fruit. The snorkeling is awesome, and it’s fun to have two heated pools. But the front desk staff (except the man who says his passion is NY on his name tag, who is great) - everyone else was truly awful. I had to ask for a robe - and for my shower to get fixed - and for my A/C not to be super loud - 3 times each. I finally wrote the requests down hoping that would help. (My shower door wouldn’t close for 3+ days, and I was worried about mold, but it was finally fixed - the 4th or 5th time I asked.) My first day there were old glasses by the lobby pool that were never cleaned up. This hotel is definitely not well managed. No one really cares about the guest experience. But the worst was when I needed good WiFi for a work zoom call. The front desk said they knew the WiFi wasn’t great. I asked if I could get an Ethernet connection and was told - yes, there is an Ethernet outlet in my room, and they will try to find me a cable. The next morning they gave me a cable. I spent 90 stressful minutes just before my interview trying to get the Ethernet to work. It wasn’t ‘taking’. I called down and a woman at the front desk said she would send an engineer in 15 min. I said I needed an engineer, not maintenance. She said an engineer would be right there. He never came. I called again. She said 5 min. Even long after that a maintenance man finally showed up. He didn’t speak English. He fixed showers. He didn’t know anything about Internet connections. Near tears I went to the front desk, now really stressed. They said the Ethernet connections don’t work in the rooms and that the cable def didn’t work. And that the other clerk had told me this but that i had “insisted” on trying the Ethernet cable. I felt like I was in the twilight zone. Why, I asked, would I spend 90 min frantically trying to get an Ethernet cable to work if I had known it wouldn’t work in the first place? They couldn’t answer this. Ultimately I left the hotel and the island to get better WiFi - but it was clear the culture at this hotel is very off. Lots of staff lied about many things. Another day, before a snorkel trip, I ordered lunch at the restaurant, told them I was rushing to make a snorkel trip and would be right back after grabbing some things from my room but to pls prep the food and I’d be back soon. 15 min later I returned to the restaurant, and the order had not been started. One waiter said they were waiting for me to sit down to put in the order. Another waiter said the paper with my order on it had been lost. This hotel was maddening - I felt like everyone was constantly lying and often had conflicting stories from each other. So - go here if you don’t care about service. Don’t need WiFi. And don’t mind asking for every single thing you need 3-5 times. And don’t mind being lied to. It is a shame bec the views from the rooms are great and the swimming and snorkeling special.…
Read more
Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Interian, Propietario at The Westin Cozumel
Responded 1 week ago
Dear dina k Thank you for sharing a review of your recent visit to The Westin Cozumel. It does indeed sound from what you describe that many aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, I also sincerely appreciate you taking the time to bring this matter to my attention, although I am quite surprised and dismayed by the content of your review, please rest assured that your comments have been taken onboard and revised by the entire Management team, however I would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported, our front desk associates inform you about the ethernet request that was not available in our rooms, we do not offer this option, they are very sad also to read, despite their efforts of explaining and even provide the cable and assisted you the service provided was not up your expectations, we all apologies for this. I certainly will transfer all comments about room issues to the leaders of those teams that fail you and we will do our best to improve this opportunity areas you pointed out. Again I thank you for your review which help us to grow! Best resgards!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They claim to have tie up with all major hotels like Marriott, Westin and Ramada but this is false. They are a fraud company only started 1.5 years back with fake name under Westin to scam customers. They offer costly hotel packages so that once you purchase them you can get costly 5 start hotels(Rs 8000 - 15000) for free for 30 days for next 5 years. But this is scam. Once you purchase the package, they only offer very cheap hotels Rs 2000- Rs 3000 only and too after payment of additional fee of Rs 8000-10000. Once you purchase package, your customer relationship manager would never pick any phone. They do not provide any documentation related to package purchase. I am stuck with them and they do not provide any refund. Just keep giving some excuse. There is no easy way to contact them. They hardly pick up phone at their customer service I request everyone to avoid it and report it.…
Read more
Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$218 - US$305 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
152
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE WESTIN COZUMEL - UPDATED 2023 Hotel Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about The Westin Cozumel
Which popular attractions are close to The Westin Cozumel?
Nearby attractions include San Juan Reef (0.4 km).
What are some of the property amenities at The Westin Cozumel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Westin Cozumel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Cozumel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Westin Cozumel?
Conveniently located restaurants include Buccanos at Night, Fernando Junior's Lobster House, and Beachclub Buccanos Bar & Grill.
Are there opportunities to exercise at The Westin Cozumel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (5.5 km).
Does The Westin Cozumel have any great views?
Yes, guests often enjoy the ocean view available here.