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Carretera Costera Norte Km 4.8, Cozumel 77613 Mexico
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Traveler (1002)
Pool & Beach (189)
Room & Suite (186)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Cozumel
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 64 in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid internet
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Private beach
Desk
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Whirlpool bathtub
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
50Car recommended
Grade: 50 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
603Reviews81Q+A100Room tips
Traveler rating
  • 376
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  • 50
  • 44
  • 53
Time of year
Traveler type
Language
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Popular mentions
Annette O wrote a review 23 May
Mahopac, New York30 contributions46 helpful votes
The Westin in Cozumel was just lovely. The room was spacious and very clean with soft fluffy towels and your choice of pillow type. Beyond that the pool and beach area were very nice as well. I especially loved the fact that you didn't have to race down at the crack of dawn to get a chair, there were plenty and I think the signs on the umbrellas and palm trees advising people that their items would be removed if left there for an extended period of time. The service around the beach and pool areas was great - plenty of staff. Drinks were good, as was the food from the snack bar. Our waitress, Diana was very gracious and prompt with service. Ricardo at the front desk went above and beyond with helpful advice and arranging our covid testing.
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: beach front and maybe a high floor for the view.
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carlossm wrote a review 23 May
Lima, Peru14 contributions1 helpful vote
The hotel is very well located, the rooms are comfortable, and the staff is friendly. However, they did not deliver the invoice at the end of the trip, and they promised to do it electronically. We have had more than 5 emails, calls and they don't even answer the communications, which if they do read them, they will send a reading confirmation. Unacceptable and inexistent customer service.
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Date of stay: May 2022
Value
Service
Sleep Quality
Trip type: Traveled
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Mario M wrote a review 19 May
37 contributions24 helpful votes
Let me start by saying that it is a very nice and well maintained property. It is the first time that I go to an all-inclusive where there is the option for other tourists staying there, not to have all-inclusive accommodation. Every time the all-inclusive client consumes something they are presented with a bill, they are billed $0 but a tip is expected, EVERY TIME, like any other client staying without the all-inclusive option. In the other all-inclusive accommodations that we have been so far (on several continents) the tip is something that is left as a detail for the employee if you are really happy about the service received; Here the employees expect tips from both the “normal” client and the “all-inclusive” client, and even more so, since there is mostly American tourism, they expect tips with exorbitant amounts when one initially has paid for an all-inclusive stay. Example: 4 margaritas by the pool, left 50 pesos ($2.5 as tip, again, we paid all-inclusive option) and the waiter asked us if those were $50 US or pesos as a tip. If I had that kind of money, to leave $50 as a tip for a couple of drinks I wouldn’t stay there….
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
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darren767 wrote a review 19 May
Atlanta, Georgia3 contributions2 helpful votes
My wife and I stayed at this property last month and we had a wonderful stay. The staff is super nice and the hotel is very clean and orderly. We took advantage of the all inclusive offering and were not disappointed! The beach is small but the water is incredibly clear and calm for the most part. Special thanks and praise to the pool and beach servers, especially Diana and Edgar. They made us feel very comfortable and appreciated. Also, the rooftop bar shouldn’t be missed along with the weekend sushi up there. Awesome service and bartenders. We’ll be back!
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Date of stay: April 2022Trip type: Traveled
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Terry N wrote a review 16 May
3 contributions5 helpful votes
Have stayed at this property twice now. Staff was very friendly especially Carlos our food/bar staff by the pool and beach each day! Check in was slow and a little disorganized. Breakfast buffet was very good, but again service a little slow. Masks are hit and miss on who has them on and who does not. They offer COVID testing on-site ($31pp) for those who need a test to get back home. Great room with great view. Super comfortable bed. Did not eat dinner at property. Went in to town each night to try different places and meet up with friends. Would certainly recommend this property if you don't mind staying an $8 cab ride into town. We will certainly be back and thanks again Carlos for the wonderful bar service!
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: All rooms face the ocean and you can watch a beautiful sunset from your balcony.
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PRICE RANGE
US$218 - US$317 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
152
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Frequently Asked Questions about The Westin Cozumel
Which popular attractions are close to The Westin Cozumel?
Nearby attractions include San Juan Reef (0.4 km).
What are some of the property amenities at The Westin Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Cozumel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Cozumel?
Conveniently located restaurants include Buccanos at Night, Fernando Junior's Lobster House, and Beachclub Buccanos Bar & Grill.
Are there opportunities to exercise at The Westin Cozumel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Cozumel have airport transportation?
Yes, The Westin Cozumel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at The Westin Cozumel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Cozumel?
The staff speaks multiple languages, including English and Spanish.