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Bulevard Kukulkan Km 16.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus CancĂșn
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 271 hotels in Cancun
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Hotel links
Special Offer:Book now on our website

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Bulevard Kukulkan Km 16.5, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport11 kmSee all flights
Aerodromo de Playa Del Carmen61 kmSee all flights
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14726Reviews1738Q+A100Room tips
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Popular mentions
Cinthia F wrote a review Yesterday
1 contribution
The hotel is beautiful and the service was really good I recommend this hotel 100 💯 I love it here , Teresa was the best service for me thank you đŸ™Œâ€ïžwe be back soon ❀❀ The pool at night is so Warm the you don’t want to come out 🙌🙌
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Date of stay: September 2021Trip type: Traveled with family
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Dazymay28 wrote a review Aug 2021
Miami, Florida39 contributions3 helpful votes
Hotel's Favorite
We recently visited Paradisus Cancun and had a great stay. It was our third time back the hotel, but this time the service was better than ever! Specifically we enjoyed our nights at the newly renovated sports bar. The drinks were delicious and the servers were beyond incredible. Sofonia, Wendy, and Pedro all went above an beyond and provided the best service and cocktails. They really did everything they could to guarantee we had a great time. Additionally, we visited the Ginger bar several times and Karina and Geovani also were amazing! They made sure we had drinks and service whenever we needed. Since we stayed in the Reserve section, we were assigned a butler. We were so lucky to have Violeta. Out of all our trips to different places with butlers, she was absolutely the best we have ever had! She made sure we always had dinner reservations, spa reservations, and everything we needed. She even surprises us with delicious treats and drinks in the room. Overall we had a great trip to Paradisus Cancun!
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Date of stay: August 2021Trip type: Traveled with friends
1 Helpful vote
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Response from Paradisus Cancun, Owner at Paradisus CancĂșn
Responded 5 weeks ago
Dear Dazymay28, Thank you for sending us your comments about your most recent experience with us. We are happy to know that the good service, and the excellent services that our collaborators offer, fulfilled your expectations. I would also like to thank you for highlighting the good work of our colleagues. I can assure you that your comments will be shared with all of them and we hope that the next time you visit us you give us the opportunity to be your hosts again so you can enjoy once again the great wonders that only Paradisus can offer. Please do not hesitate to contact us for any additional information on your next trip to Mexico. Best regards Guest service center management
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Aboo S wrote a review Yesterday
1 contribution
From the first day we arrived to the last day, everything was amazing and our host Armando made great. Hotel stuff was supper friendly and Armando was always a text away whenever we needed something. Overall it was amazing
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Paradisus Cancun, Owner at Paradisus CancĂșn
Responded yesterday
Dear aboos505, Thanks for sharing your experience! We could not be happier to read that you found our staff very warm and helpful, these for sure, will motivate them even more. It is incredible to see how much you enjoyed your stay at Paradisus and that our facilities and services lived up to your expectations. We are going to share a copy for the outstanding review you share with us with our staff. Best regards, Guest service center management
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sanchezana32 wrote a review Yesterday
2 contributions
Always the best trip ever, I don’t get disappointed with their service, Antonio and Ignacio were great to us. Great service, very friendly and attentive. We haven’t left the resort and we are already planning our next trip. Everyone is really nice and attentive with your needs. See you next year!!
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Date of stay: September 2021Trip type: Traveled with family
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Response from Paradisus Cancun, Owner at Paradisus CancĂșn
Responded yesterday
Dear sanchezana32, Thank you very much for trusting Paradisus to enjoy your holidays and thank you for writing about it in your review. We are pleased to read that the level of service you received from the staff members exceeded all of your expectations; we are proud to have professionals and workers in Paradisus, who make all the difference, with a warm welcome and attentive attention during your stay. Consider us your home away from home in, and know that we hope to welcome you soon. Warm greetings, Guest service center management
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Karen G wrote a review 14 Sep
Washington DC, District of Columbia2 contributions2 helpful votes
This is our 2nd visit to paradisus Cancun And the experience has always been consistently amazing by the dedicated staff. My big recommendation if you want to have an amazing time like we did and enjoy the beach, music drinks and food Go to Kanna, hands down. Rene and Luis took such a good care of us I can’t thank them enough for making both of our trips amazing, I love the fact that Rene remember us for the previous time. Thank you Rene and Luis for always been amazing
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Paradisus Cancun, Owner at Paradisus CancĂșn
Responded yesterday
Dear gkaren91, Thank you for sharing these wonderful comments about our team and about our hotel. We are happy to know that the time you were with us you could enjoy it to the fullest. We hope that soon you will give us the opportunity to be your host hotel again and so you can return to the beaches of the Caribbean to enjoy the greatness that Mexico has for you. Kind regards Guest service center management
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LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Paradisus CancĂșn
Which popular attractions are close to Paradisus CancĂșn?
Nearby attractions include Club 91 (0.4 km) and Extreme Games Cancun (0.2 km).
What are some of the property amenities at Paradisus CancĂșn?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus CancĂșn?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus CancĂșn?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus CancĂșn?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus CancĂșn?
Conveniently located restaurants include Restaurante Careyes, Tora CancĂșn, and Funky Geisha Cancun.
Are there opportunities to exercise at Paradisus CancĂșn?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus CancĂșn have an airport shuttle?
Yes, Paradisus CancĂșn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus CancĂșn?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus CancĂșn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus CancĂșn?
The staff speaks multiple languages, including English and Spanish.